Minibar, in-room safe, free WiFi, bed sheets
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Reviews of Hotel Virrey Cartagena

3 out of 5
Hotel Virrey Cartagena
Avenida San Martin # 7 - 126, Cartagena, Bolivar

Reviews

7.8

Good

Rating 10 - Excellent. 53 out of 149 reviews" "
Rating 8 - Good. 52 out of 149 reviews" "
Rating 6 - Okay. 24 out of 149 reviews" "
Rating 4 - Poor. 8 out of 149 reviews" "
Rating 2 - Terrible. 12 out of 149 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que chimba de hotel muy Barraco
Stayed 5 nights in Mar 2024
Response from suarez on May 11, 2024
Gracias por tomarte la molestia de dejarnos un comentario, ¡ te lo agradecemos mucho ! en el Hotel Virrey Cartagena trabajamos continuamente para crear buenas experiencias y tus comentarios hacen que todo merezca la pena. esperamos poder servirte en el futuro. Muchas gracias

6/10 Okay

Jonathan

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great location, even though is located on a busy street, the rooms were quiet, all the staff is really helpful. That being said, the hotel is not as nice as it appears on pictures, it is quite dated and the rooms smell a little bit of mold, our room window had no view and the shower is designed in a way that the water splashes on to the rest of the bathroom. The free breakfast is you get what you pay for, so don’t expect an all you can eat buffet, it is very simple and not that great quality food. Overall, is a simple place with great location for the price if you’re staying with a couple or friends, wouldn’t recommend families and be aware to request the ground floor beforehand if you have any trouble going up the stairs as there is no elevator.
Stayed 4 nights in Mar 2024
Response from luis suarerz on Apr 1, 2024
Gracias por tomarte la molestia de dejarnos un comentario, ¡ te lo agradecemos mucho ! en el Hotel Virrey Cartagena trabajamos continuamente para crear buenas experiencias y tus comentarios hacen que todo merezca la pena. esperamos poder servirte en el futuro. Muchas gracias

10/10 Excellent

Bilma, Stamford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si many people were noise and we couldn’t sleep well.
Stayed 1 night in Feb 2024
Response from luis suarez on Apr 1, 2024
Gracias por tomarte la molestia de dejarnos un comentario, ¡ te lo agradecemos mucho ! en el Hotel Virrey Cartagena trabajamos continuamente para crear buenas experiencias y tus comentarios hacen que todo merezca la pena. esperamos poder servirte en el futuro. Muchas gracias

10/10 Excellent

Cristine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, service and cleanliness
Stayed 9 nights in Jan 2024
Response from LUIS SUAREZ on Feb 7, 2024
Muchas gracias por su comentario, para nosotros es de gran importancia cada una de las sugerencias brindadas, con la finalidad de ir mejorando cada día mas y mas nuestros servicios, tendremos muy en cuenta cada de las opiniones bridadas. muchas gracia

6/10 Okay

Danna

Travelled with family
Liked: Cleanliness
Deberían cambiar el menú del desayuno. Me hospedé ahí 6 días y todos los días verán lo mismo, siempre era huevo. Aparte la limpieza en las habitaciones, dure más de 4 días esperando que se dieran de cuenta que mi sábana estaba manchada y nunca la cambiaron. El personal muy amable.
Stayed 6 nights in Jan 2024
Response from LUIS SUAREZ on Feb 7, 2024
Muchas gracias por su comentario, para nosotros es de gran importancia cada una de las sugerencias brindadas, con la finalidad de ir mejorando cada día mas y mas nuestros servicios, tendremos muy en cuenta cada de las opiniones bridadas. muchas gracia

8/10 Good

Victor

Business traveller
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from LUIS SUAREZ on Feb 7, 2024
Gracias por tomarte la molestia de dejarnos un comentario, ¡ te lo agradecemos mucho ! en el Hotel Virrey Cartagena trabajamos continuamente para crear buenas experiencias y tus comentarios hacen que todo merezca la pena. esperamos poder servirte en el futuro. Muchas gracias

8/10 Good

Victor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from LUIS SUAREZ on Oct 24, 2023
Sra. Miguel muchas gracias por su comentario, para nosotros es de gran importancia cada una de las sugerencias brindadas, con la finalidad de ir mejorando cada día mas y mas nuestros servicios, tendremos muy en cuenta cada de las opiniones bridadas. muchas gracias

8/10 Good

Jesus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Oct 2023
Response from luis suarez on Oct 18, 2023
Sr. Jesus muchas gracias por su comentario, para nosotros es de gran importancia cada una de las sugerencias brindadas, con la finalidad de ir mejorando cada día mas y mas nuestros servicios, tendremos muy en cuenta cada de las opiniones bridadas. muchas gracias

6/10 Okay

Luis

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from LUIS SUAREZ on Aug 28, 2023
Sr. Luis muchas gracias por su comentario, para nosotros es de gran importancia cada una de las sugerencias brindadas, con la finalidad de ir mejorando cada día mas y mas nuestros servicios, tendremos muy en cuenta cada de las opiniones bridadas. muchas gracias

8/10 Good

LENNOX ANTHONY ROBERTS

Travelled with group
Liked: Cleanliness, staff & service
The hotel is not that big, but its location is great. Close proximity to the beach, shops, and restaurants.
Stayed 5 nights in Jul 2023
Response from Suarez on Jul 31, 2023
Sr. Lennox muchas gracias por su comentario, para nosotros es de gran importancia cada una de las sugerencias brindadas, con la finalidad de ir mejorando cada día mas y mas nuestros servicios, tendremos muy en cuenta cada de las opiniones bridadas. muchas gracias

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from Suarez on Jul 31, 2023
Sr. José muchas gracias por su comentario, para nosotros es de gran importancia cada una de las sugerencias brindadas, con la finalidad de ir mejorando cada día mas y mas nuestros servicios, tendremos muy en cuenta cada de las opiniones bridadas. muchas gracias

4/10 Poor

Gonzalo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old and not well kept. Staff very nice but all very young (not a single mature person in the business). Very very basic. Plain breakfast, not super clean.
Stayed 2 nights in Jun 2023
Response from Suarez on Jul 31, 2023
Sr. Gonzalo muchas gracias por su comentario, para nosotros es de gran importancia cada una de las sugerencias brindadas, con la finalidad de ir mejorando cada día mas y mas nuestros servicios, tendremos muy en cuenta cada de las opiniones bridadas. muchas gracias

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Untrained and unfriendly personal. Obsolete installations. Low maintenance. Cero technology. No knowledge of hotel management. No support to customers. Lousy restaurant and poor food quality. I strongly recommend to take them out of Expedia.
Stayed 1 night in Mar 2023
Response from suarez on May 11, 2024
Muchas gracias por su comentario, para nosotros es de gran importancia cada una de sus sugerencias brindadas con la finalidad de ir mejorando cada día más y más nuestros servicios. Tendremos muy encuenta cada una de las opiniones brindadas.Muchas gracias

6/10 Okay

mario

Travelled with family
Liked: Cleanliness, staff & service, amenities
There is no elevator, but property centrallly located with many food options and souvenir shopping

2/10 Terrible

Michael

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel did not have wifi The property refused to fix the tv in the room The rooms do NOT look like the photos. I do not recommend this property

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio,tranquilo,comida exelente.
Stayed 3 nights in Oct 2022

6/10 Okay

Sabrina, PEMBROKE PINES

Travelled with family
Liked: Staff & service
It’s ok
Stayed 6 nights in Oct 2022

8/10 Good

Odalis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to use softener for the towels. They are so hard and the smell is no good!!
Stayed 6 nights in Oct 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No fue la habitación por la que pague las sábanas estaban sucias la habitación no tenía luz los bombillos estaban quemados no tenía agua caliente
Stayed 1 night in Sep 2022

2/10 Terrible

Leonardo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel we’ve ever stayed in. The rooms are nothing like the website. They gave my husband and me room with 2 single bed, after we purchased JR suite. Than they moved us in another room with double bed with windows all blackened. The floor was dirty, the shower was full of mold and the bed was like a cardboard. The first night we stayed in the A/C was sooo loud and making horrible noises, that we couldn’t sleep. We left the next morning. The front desk when we checked in were not helpful at all. They even make us sing check in note with everything in the room and told us we will be charged for everything. Plosive you’re money and run away from this place
Stayed 3 nights in May 2022

10/10 Excellent

Claudia Marcela

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2021
Response from Hotel Virrey Cartagena on Nov 27, 2021
Gracias!

8/10 Good

Sarita

Liked: Staff & service, amenities
Disliked: Cleanliness
It was okay
Stayed 5 nights in Oct 2021
Response from Hotel Virrey Cartagena on Nov 30, 2021
Thanks

4/10 Poor

Daniel

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never was able to check in because only had one room
Stayed 4 nights in Sep 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Dis not have my reservation
Stayed 3 nights in Jul 2021

8/10 Good

Ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute boutique hotel
This is a cozy and cute boutique hotel with a amazing staff . The breakfast is really good compared to most other places . Only small complaint is out of there control we had a power outage and it was very hot for hours and if I stayed in one of the larger hotels they ha e generators. Only other thing but again remember it’s a cute boutique hotel and extremely worth the price is the stairs hahaha small boutique hotel with only stairs . Also the AC gets the room comfortable but not cool .
Stayed 3 nights in Apr 2021
Response from Hotel Virrey Cartagena on May 4, 2021
Hello Mr. Ronald, how are you? We thank you very much for choosing US for your stay in the city of Cartagena. What a beautiful description you have made of our hotel, we greatly appreciate your opinions and rating. We are very happy that tour stay at the Virrey Cartagena Hotel has been satisfactory. We hope to have, you back at our hotel, you will always be welcome.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2020

8/10 Good

bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very nice.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Hotel is nice, excellent location on Bocagrande, bathroon needs to be updated, breakfat is good, personel reception in the affternoon is rude.
Stayed 3 nights in Jan 2020

10/10 Excellent

Juan, Phoenix, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Customer Service!!!
This hotel is a little gem in Bocagrande. From the moment I got here the 2 young men that assisted me showed that this hotel values customer service and experience. I personally read hotel reviews before booking a room and I have stayed in bigger more expensive chain hotels in Bocagrande and the customer service was poor. I would rather stay in a smaller hotel, but with staff that have such amazing attitudes that they made me feel. at home. The hotel is literally around the corner from the beach. It is next to like 4 or 5 restaurants and across the street is the Maddison Hotel which belongs to the same owner and I was informed we are allowed to use it's services and facilities as well. There is a drug store on the corner and the restaurant in across the had live music until around 11pm. I enjoyed the music and honestly after 11pm the street got pretty quiet. If you prefer no noise request a room that is not street side. The pool is tiny but very beautiful, in a patio next to the restaurant, however we were told we could use the one at the Maddison across the street, but honestly I didn't come to swim in a pool. The food was good, patacones, sausage, omelette or eggs made to order, cereal, yogurt, coffee, fresh juices and fruits. The room had AC and a ceiling fan (huge plus) The room has a mini bar and I didn't see a hair dryer or iron or board. Since I didn't need any if these things I didn't bother to ask if they were available . Restroom is tiny, but good water pressure.
Stayed 1 night in Aug 2019
Response from revenue on Oct 2, 2019
We would like to thank you for your feedback, for us it is really important to know your opinion.

8/10 Good

Verified traveller

Stayed 5 nights in Aug 2019
Response from revenue on Oct 2, 2019
muchas gracias por su calificación

8/10 Good

Ketura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First timers in Cartagena, Columbia
We stayed at Hotel Charlotte for 7 nights; the receptionist were very helpful; they helped us organize our trip to other areas of Columbia. The breakfast was much better than I expected since they had said continental and we received hot breakfast. The room was very clean; although, the bathroom could do with some renovation and our room was facing the street; it was a bit noisy until around midnight. The only thing I did not like, which has nothing to do with the hotel, were the hustlers on the streets. Every step you take, you are accosted by someone to buy something. Overall, our trip was good.
Response from Cesar Rodriguez Dpto De Reserva on Apr 21, 2018
thank you for staying with us, thank you for your comment we hope to have you back

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty nice place to stay
Personal at the hotel was amazingly helpful and they have a great customers services skills. Rooms are too small, shower head was damage, other than that the place is good.
Stayed 1 night in Mar 2018
Response from Cesar Rodriguez Dpto De Reserva on Apr 21, 2018
thanks for staying with us we are working to correct in inconvenience of the shower, we hope to return soon

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great little hotel in the middle of the city ,,, great price and very nice rooms . Stayed in one of the larger hotels a few nights but if I ever return Thais is where I will stay
Stayed 3 nights in Feb 2018
Response from Cesar Rodriguez Dpto De Reserva on Mar 7, 2018
thanks mr. Ronald, for us, your comment is very important, and it's a pleasure to serve you, thank you for choosing us.

8/10 Good

Wally, Boston

Liked: Cleanliness, staff & service, property conditions & facilities
Adequate hotel for the price
It's clean and staff very friendly, not many perks or amenities, pool almost a kiddie pool, for the price, can't complain.

8/10 Good

Juan, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities
3 star class hotel near to everything
The hotel is perfect located and has everything you need without beeing luxury. For sure if i come back to Cartagena i will use it again.

4/10 Poor

Katherine, New York, NY

Disliked: Property conditions & facilities, room comfort
Slumming it in Cartagena
I wish my boyfriend and I had better things to say about our experience here, however if there's one word that describes it it would be "mediocre". We're realistic people who have traveled to 6 continents and over two dozen countries, and we've stayed in places ranging from hostels to 4 star hotels. For the price we paid and the expectations we had, it was a let down for the following reasons: - no hot water in the evening. Because we went to the beach during the day and went out to restaurants and salsa dancing at night, we obviously wanted to shower off the salty ocean water before a night out on the town. There's nothing more irritating that taking a cold or lukewarm shower (even when it's very hot outside). - I don't know what brand of laundry detergent they're using (or not using, for that matter), however the linens and towels had an awful stench that smelled of harsh chemicals and cleaning products. I have sensitive skin and patting my face dry caused me to get an irritation from the chemicals - We stayed here 5 nights. The first night we asked the staff to please restock our mini fridge with more water bottles (it only came with two small water bottles yet a handful of soda, beer, and powerade. Totally unhealthy). They said sure no problem, we're out of water bottles now but will be sure to restock your fridge the next day. Days go by and they never restock our room with water bottles. Lazy, inconsiderate, and disorganized. - The shower was really decrepit.
Response from Magola Gonzalez on May 29, 2017
Dear Katherine Thank you for taking the time to write a review of your recent stay. It is regrettable that some aspects of our hotel fell below your expectations. I sincerely apologize for any inconvenience you may have experienced and the overall level of service you have received. Please be assured that these concern will be looked into. I would have preferred you had a better stay. Nevertheless, your comments are highly appreciated. I value your opinion and hope that we will get another opportunity to provide you with a more desirable stay. Sincerely, Magola G Revenue Manager Cartagena Millennium Hotel

2/10 Terrible

Peter, New York City

Disliked: Staff & service, property conditions & facilities, room comfort
WON'T STAY THERE AGAIN
Very basic lodgings with little comfort: no elevator, no telephone in the room, no wifi (it doesn't work in the room, you have to go to the lobby), no bathrobes, small window with frosted glass, so NO view, very noisy (AC equipment from downstairs businesses right in front of our "window", and constantly running), and really no pool, it rather a large hot tub.
Response from Magola Gonzalez on May 21, 2016
Dear XXXX Thank you for taking the time to write a review of your recent stay. It is regrettable that some aspects of our hotel fell below your expectations. I sincerely apologize for any inconvenience you may have experienced and the level of service you have received. Please be assured that these concern will be looked into. I would have preferred you had a better stay. Nevertheless, your comments are highly appreciated. I value your opinion and hope that we will get another opportunity to provide you with a more desirable stay. Sincerely, Magola G Revenue Manager Cartagena Millennium Hotel

10/10 Excellent

Krissy, San Antonio, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located on Ave San Martin!
Friendly hotel staff, great location on busy street for food & shopping, easy walk to beach (although not the cleanest beach in Cartagena). Breakfast was fresh and convenient to grab in the morning before hitting the town.
Response from Magola Gonzalez on Mar 17, 2016
Dear Krissy Thank you for taking the time to write a review of your recent stay. I sincerely apologize for any inconvenience you may have experienced due to our bed. Please be assured that these concern will be looked into. Your comments are highly appreciated. I value your opinion and hope that we will get another opportunity to provide you with a more desirable stay. Sincerely, Magola G Revenue Manager Cartagena Millennium Hotel

6/10 Okay

Matthew, Winnipeg

Liked: Cleanliness, staff & service
Good location close to Beach, older room with weak wifi and weak airconditioning
Response from Magola Gonzalez on May 21, 2016
Dear Matthew Thank you for taking the time to write a review of your recent stay. It is regrettable that some aspects of our hotel fell below your expectations. I sincerely apologize for any inconvenience you may have experienced due to our furniture and the overall level of service you have received. Please be assured that these concern will be looked into. I would have preferred you had a better stay. Nevertheless, your comments are highly appreciated. I value your opinion and hope that we will get another opportunity to provide you with a more desirable stay. Sincerely, Magola G Revenue Manager Cartagena Millennium Hotel

6/10 Okay

David, Atlanta

Liked: Cleanliness, property conditions & facilities
Ok
Ok, not the vestido place cause Its loud and noise pollution rampant.

6/10 Okay

INYANG U, Colorado

Liked: Cleanliness, room comfort
Disliked: Staff & service
Tv in Spanish no free airport shuttle
Free airport shuttle is a lie!!! TV is all Spanish
Response from Magola Gonzalez on May 21, 2016
Dear Inyang Thank you for taking the time to write a review of your recent stay. It is regrettable that some aspects of our hotel fell below your expectations. I sincerely apologize for any inconvenience you may have experienced Please be assured that these concern will be looked into. I would have preferred you had a better stay. Nevertheless, your comments are highly appreciated. I value your opinion and hope that we will get another opportunity to provide you with a more desirable stay. Sincerely, Magola G Revenue Manager Cartagena Millennium Hotel

2/10 Terrible

INYANG U, Colorado

Liked: Cleanliness, room comfort
Disliked: Staff & service
they lie about free airport shuttle
They lie about airport shuttle. Whe we arrived in Cartanega we called them from the airport to pick us up. They refused saying it's not offered and that we should take a taxi. As soon as I started saying we're Americans and that they lied saying they offered free airport shuttle, they had their shuttle pick us up. When we arrived and stayed our completed days, same thing happened and they refused to take us to the airport saying that they only offer free airport shuttle from the airport and not round trip (I thought they said they never did offer airport shuttle ) they lie through their teeth about free airport shuttle. We ended up taking a taxi to the airport.

8/10 Good

Brock

Liked: Cleanliness, room comfort

8/10 Good

marko, helsinki

Liked: Staff & service, property conditions & facilities
Hotl
Good! nothing bad say about the hotel..

10/10 Excellent

Stefany, Murfreesboro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Close to everything.
We arrived early but they were quick to prepare our room. They lent us a crib for our baby and assisted in getting it set up. They also helped in getting transportation to several destinations.

8/10 Good

Laura, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel
It is kept in good condition, clean and the stuff are really nice and helpful. If u r expecting something fancy on the beach front though, this is not it... It is a very small 2 story hotel a block away from the beach...

10/10 Excellent

Sheyla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente
Stayed 6 nights in Apr 2024
Response from Luis suarez on May 11, 2024
Gracias por tomarte la molestia de dejarnos un comentario, ¡ te lo agradecemos mucho ! en el Hotel Virrey Cartagena trabajamos continuamente para crear buenas experiencias y tus comentarios hacen que todo merezca la pena. esperamos poder servirte en el futuro. Muchas gracias

10/10 Excellent

rena

Liked: Cleanliness, staff & service, property conditions & facilities
値段少し高いですが、この地域では妥当な値段。 スタッフはとても丁寧で言葉が分からない日本人にも親身になってくれました。 ホテル内でツアー予約しましたが料金良かったです◎
Stayed 3 nights in Feb 2024
Response from LUIS SUAREZ on Apr 1, 2024
Gracias por tomarte la molestia de dejarnos un comentario, ¡ te lo agradecemos mucho ! en el Hotel Virrey Cartagena trabajamos continuamente para crear buenas experiencias y tus comentarios hacen que todo merezca la pena. esperamos poder servirte en el futuro. Muchas gracias

10/10 Excellent

Monica

Stayed 1 night in Mar 2024
Response from luis suarez on May 11, 2024
Gracias por tomarte la molestia de dejarnos un comentario, ¡ te lo agradecemos mucho ! en el Hotel Virrey Cartagena trabajamos continuamente para crear buenas experiencias y tus comentarios hacen que todo merezca la pena. esperamos poder servirte en el futuro. Muchas gracias