Outdoor pool, open 9:30 AM to 7:00 PM, pool umbrellas, sun loungers
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Reviews of Hotel Altamar

3 out of 5
Hotel Altamar
El Bosque,Transversal 54 No. 21B-57, Cartagena, Bolivar

Reviews

7.6

Good

Rating 10 - Excellent. 18 out of 44 reviews" "
Rating 8 - Good. 10 out of 44 reviews" "
Rating 6 - Okay. 6 out of 44 reviews" "
Rating 4 - Poor. 6 out of 44 reviews" "
Rating 2 - Terrible. 4 out of 44 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not what it used to be
I stayed here a couple of years ago and the place was really nice now its starting to become a run down building and the maintenance is lacking. The handle cover was missing, no mirror on the door and a bunch of little things. The overall building was subpar. I wont be coming back here anytime soon.
Stayed 1 night in Dec 2023

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A true find
Beautiful hotel, amazing breakfast, accommodating staff
Stayed 2 nights in Feb 2023

2/10 Terrible

Mariama

Disliked: Cleanliness, amenities
DO NOT STAY HERE. NO HOT WATER AND THEY REFUSED TO GIVE ME A REFUND. MY 1ST TIME IN CARTAGENA AND THIS PLACE RUINED MY VACATION. TOWELS WERE STAINED, I USED MY TRAVEL TOWEL. THE REFRIGERATOR IS SO DIRTY OR RUSTED. THEY NEVER HAD BASIC HOT DRINKS THE 2TIMES I WENT DOWN THERE FOR BREAKFAST. ON CHECK IN, YOU WON'T GET NO INFORMATION ABOUT LOCATION OF BREAKFAST AND WIFI . I NEEDED THE WI-FI WHEN MY MINUTES RAN OUT, AND IT DID NOT WORK IN THE ROOM. NO ENGLISH SPEAKERS AND IT'S FAR FROM THE TOURIST AREA. THEY CHARGE SOME RANDOM FEE CALL INSURANCE WHEN YOU GET TO THE FACILITY. I DO NOT RECOMMEND THIS PLACE!!!

2/10 Terrible

Edwin

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022

4/10 Poor

Antonio, Opa Locka

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Probably I wasn't in my best day of luck, but let me share an advise. If you ever get to a place to find a toilet plunger next to the toilet, air condition faulty, light in the bathroom RM304 drops when the room door is closed; don't think mayhen is coming, you're already there. At first glance the facilty looks really nice, but when you get the feeling of the stay on few details maintenance staff obviously overlooks, the feeling isn't the best. And then, the staff specially the restaurant staff has a first place in disregard for customer service, or perhaps was just personal.
Stayed 1 night in Dec 2021
Response from Improved on Jan 13, 2022
Cordial greetings dear guest, on behalf of the entire Hotel Altamar team, I sincerely apologize for the inconvenience caused, we will check your case and take the necessary corrections so that these types of situations do not happen again. In truth, thank you very much for taking a minute of your time to leave us this valuable comment, which allows us to evaluate ourselves and continue working to improve every day.

2/10 Terrible

Verified traveller

Disliked: Staff & service
The location of the hotel, it is very dangerous! In the report on the picture's shown are not very accurate
Stayed 3 nights in Sep 2018
Response from Hotel Altamar. Dpto. de Recepcion. on Dec 9, 2020
Dear guest, we thank you for sharing your experience on this portal. We would like to know if you had any security problems in our facilities. Since insecurity is everywhere, the fact that some hours it is only the place does not mean that it is dangerous. In fact, thank God to date we have not had any difficulties with our clients due to security issues.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The only con to the hotel is that it lacks hot water when you take a shower and it's outside of the tourist area.
Stayed 10 nights in Jul 2018
Response from MUCHAS GRACIAS. on Aug 8, 2018
Good afternoon, cordial greeting. We try to improve and thank you very much for your comment

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and staff
Very clean hotel and amazing staff, and quite affordable too. Thanks for all the help in getting through Cartagena, especially for someone who speaks no Spanish!! My only problem was lack of hot water in the bathroom
Stayed 2 nights in Jul 2017

4/10 Poor

Henri, London, England

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel far from everything
The hotel is very far from everything. The Staff were friendly and kind. The hotel facilities are OK and the breakfast very simple.

6/10 Okay

Rober

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westerners- don't do it!
Hotel is pretty nice for the price. Area is sooooo sketchy! Not safe to walk in day let alone night. An half hour cab to centro for about 12000 COP.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Bad location, average services
Located far away from the Historic Centre and main tourist attractions. Not good to walk around. You will need to invest more in transportation. Breakfast was not good, no different choices, small portions. Staff was good.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Overall it was ok
Hotel has good and pretty new infrastructure, but it is far away from the Historic Centre, in the Industrial Zone. We were advised by the hotel staff not to walk around the area. You need to move in taxi cabs or Uber because buses are not recommended. You may consider renting a car and try to move by yourself, being careful with bikes, motorcycles and bus drivers. Breakfast was not good enough and portions were small. The lady receptionist (sorry, I don't remember her name) and the boy in charge of carrying the luggage and opening the gate at night were the kindest! Good job from them! Accommodations were very comfortable, though.

6/10 Okay

M

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Decent hotel close to Cartagena Port
Good hotel to stay at if you have business in the port area. Facilities are limited but the staff are very good and the place is clean. Very competitively priced.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Don't stay
The hotel does not have hot water. So you're going to take cold showers. Also breakfast was supposed to be included, however whenever I went down to the restaurant there was no one there to serve any breakfast. Also the location is awful, it takes 15 to 20 minutes to get to the beach and there are no restaurants close to the hotel. I was supposed to have a suite but I have no idea why they call it a suite. There was nothing special about the room. I booked and paid for 4 days but I left after two nights.

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We didn't eat breakfast, because we left so early. This hotel is out of the way of the old city, but if you drive or don't mind using taxis, it's prety good.

10/10 Excellent

jose, ciudad juarez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 8 nights in Dec 2023

10/10 Excellent

David Andrés

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente para permanecer sin salir. Muy bueno para personas que vienen a trabajar temporalmente. En el sector industrial y portuario de cartagena.
Stayed 5 nights in Dec 2023

10/10 Excellent

YARZON

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Angie Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Melany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super todo
Stayed 1 night in Nov 2021
Response from Mil gracias on Jan 13, 2022
Buen dia estimado cliente, muchas gracias por dejarnos este valioso comentario, para nosotros es muy satisfactorio saber que su estancia con nosotros fue grata. Seguiremos trabajando para ofrecerles lo mejor en servicio.

4/10 Poor

Yancarlo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Stayed 1 night in Aug 2021

10/10 Excellent

Elder David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Hotel Altamar. Dpto. de Recepcion. on Dec 9, 2020
Sr. Elder, Agradecemos por su visita y calificación. Esperamos tener la oportunidad de atenderlo pronto.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 26 nights in Oct 2018
Response from Hotel Altamar. Dpto. de Recepcion. on Dec 9, 2020
Buenas tardes, Estimado Invitado muchas gracias por tomarse el tiempo en escribirnos y enviarnos su experiencia. esperamos que la haya pasado muy bien y que vuelva. saludos.

8/10 Good

Milton, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gente muy amable y súper rápido en servicio del restaurante
Stayed 3 nights in Oct 2018
Response from Hotel Altamar. Dpto. de Recepcion. on Dec 9, 2020
Buenas tardes, Estimado Invitado muchas gracias por tomarse el tiempo en escribirnos y enviarnos su experiencia. esperamos que la haya pasado muy bien y que vuelva. saludos.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Stayed 1 night in Oct 2018
Response from Hotel Altamar. Dpto. de Recepcion. on Dec 9, 2020
Buenas tardes, Estimado Invitado muchas gracias por tomarse el tiempo en escribirnos y enviarnos su experiencia. esperamos que la haya pasado muy bien y que vuelva. saludos.

10/10 Excellent

YULY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totalmente Recomendado!!!!
Excelente servicio, la ubicación no es cerca a las playas, es mas en la zona centro de Cartagena, pero el servicio y la atención del personal es excelente.
Stayed 4 nights in Jul 2018
Response from MUCHAS GRACIAS. on Aug 14, 2018
Buenas tardes, Sra Yuly muchas gracias por tomarse el tiempo en escribirnos y enviarnos sus sugerencias. esperamos que la haya pasado muy bien y que vuelva. saludos.

8/10 Good

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IDEAL PARA FAMILIAS
EL HOTEL ESTA MUY LIMPIO Y TIENE MUCHOAS SERVICIOS. ESTA SITUADO EN UNA ZONA ALEJADA DEL CENTRO HISTORICO Y OTRAS ATRACCIONES TURISTICA. EL TRATO CON LOS EMPLEADOS ERA CORRECTO, ALGUNAS VECES NO ARREGLABAN LA HABITACION HASTA LA TARDE.
Response from Hotel Altamar. Dpto. de Recepcion. on Dec 9, 2020
Sr. Carlos muchas gracias por compartir su experiencia en este portal, estaremos prestos a servirle y mejorar cada día.

6/10 Okay

SILVIO

Liked: Cleanliness, room comfort
Verifique o bairro antes de reservar . Custo baixo
O Hotel é novo . A estrutura é boa . O café da manhã é ruim . A localização é péssima . Não possui água quente

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel confortable
El hotel es tal cual se muestra en las fotografías, cómodo, limpio, acogedor. El único detalle es que se sitúa lejos de la zona turística.
Stayed 1 night in Nov 2017
Response from Lizeth Castro Dpto. Reservas. on Nov 30, 2017
Buenas Tardes Estimado. Cordial saludo. Agradecemos su tiempo para responder a esta reseña, Nuestra razón de servir es para cumplir y satisfacer sus necesidades, recuerde esta será su casa en Cartagena, y estaremos complacidos en atenderla una vez más.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
Buen hotel, muy limpio y nuevo. El sector es alejado de la parte turística pero yo iba de trabajo y esta relativamente cerca a Mamonal.
Stayed 2 nights in Nov 2017
Buenos días. Estimado: Cordial saludo. Agradecemos su tiempo para responder a esta reseña, es muy importante para nosotros conocer sobre las experiencias de nuestros clientes. Sus comentarios son importantes para nosotros, en cuanto a la ubicación es importante que al momento de reservar observen los mapas de ubicación que suministra la publicación de Expedia, ahí usted podrá tener claridad de la ubicación hacia los sitios de su interés. Recuerde esta será su casa en Cartagena, y estaremos complacidos en atenderlo una vez más, Gracias por elegirnos. Cordialmente: Lizeth Castro Dpto. Reservas.

2/10 Terrible

Yuliana

Disliked: Staff & service
DO NOT STAY IN THIS HOTEL...I'M WARNING YOU!
I went to Colombia last week and visited four different cities, in which every hotel was better than the other one, until I arrived to my final destination Cartagena and stayed in Hotel Altamar, then my nightmare began. First, I arrived at night, so tired after a long trip and the front desk guy did not found my reservation. I had to leave my baggage at the lobby and go to eat something while He look for my reservation. An hour after, He still not find it, then He has to do a manual transaction and told me to give me the details the day after in the morning. We went to the room and everything seemed ok! Next morning, I was so excited to get my complimentary breakfast, believe me, you better go to a a cafeteria, the worse breakfast I had ever have in a hotel. We left the hotel to take a tour and put the "Do not disturb in the door." When I got back, all my things were moved and they did enter in the bedroom even thought I asked to not. Then I went to take a shower and they did not leave any towel in the bedroom at all and did not refill or replace the shampoo or conditioner o soup. Now, the beds are ok but you will have a backache after two days. The last and worst is that THEY CHARGE YOU IVA (TAXES) which is illegal for tourist to be charge taxes in Colombia. Yes, you do have the option to request the devolution of these taxes at the airport, but YOU CAN'T BE OBLIGATED TO PAY IVA IF YOU DON'T RESIDE IN COLOMBIA OR HAVE OTHER CITIZENSHIP. Please save yourself having a bad time
Stayed 2 nights in Oct 2017

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foreign couple
Comida de desayuno basico pero en tipo buffet, fue muy rica cada día. Siempre limpia cada parte del hotel, banos, gymnasio, testaurante y piscina y el servicio fue excelente, los trabajadores nos ayudaron con todo y dieron consejos buenos sobre cosas turísticas. Aunque es muy lejos del centro histórico un taxi solo cuesta 12000 pesos.
Stayed 4 nights in Oct 2017
Buenos días Estimado: Cordial saludo. Gracias por elegirnos como su hotel en Cartagena, es un gusto para nosotros poder contar con su experiencia, agradecemos por compartirla con esta comunidad. Para nosotros es un placer saber que disfrutó su estadía y de todos nuestros servicios. Recuerde esta será su casa en Cartagena, y estaremos complacidos en atenderlo una vez más. Gracias por elegirnos. Cordialmente, Lizeth Castro Dpto. Reservas.

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
El hotel muy cómodo, para viajes de trabajo o académicos
Stayed 2 nights in Oct 2017

10/10 Excellent

Jaime Hernand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
la atencion y disponiblilidad del personal muy bue
me fue muy bien, mejoró las expectativas que tenia.
Stayed 1 night in Sep 2017

10/10 Excellent

NADYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel altamar
En general el hotel es bueno y las personas q trabajan alli son amables. Pero esta ubicado muy lejos del centro y bocagrande y lugares turistucos. Esta es en una zona mas industrial.
Stayed 3 nights in Aug 2017

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy bueno
Excelente experiencia

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL ESTILO MUY AGRADABLE
MUY BIEN

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es muy bueno el hotel, un poco lejos de centros comerciales

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Antonio, Barranquilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena relación calidad-precio
Buena ubicación para los que trabajan en el sector de Mamonal, el restaurante prepara buena comida, el servicio es muy bueno, las habitaciones cómodas. Lo único malo fue el Wifi que estuvo bastante intermitente.

6/10 Okay

Jairo, Bogota

Liked: Cleanliness, room comfort
Hotel sin aviso
Bien en cuanto a la habitación y baño. El servicio de desayuno y atención del personal regular