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Reviews of Casa de la Tablada Hotel Boutique by HMC

3.5 out of 5
Casa de la Tablada Hotel Boutique by HMC
Calle De La Tablada #7 – 61, Centro Histórico, Barrio San Diego, Cartagena, Bolivar

Reviews

8.2

Very good

Rating 10 - Excellent. 41 out of 90 reviews" "
Rating 8 - Good. 27 out of 90 reviews" "
Rating 6 - Okay. 11 out of 90 reviews" "
Rating 4 - Poor. 5 out of 90 reviews" "
Rating 2 - Terrible. 6 out of 90 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Lorin

Liked: Cleanliness, property conditions & facilities, room comfort
Ok place
Did not receive the welcome drink
Stayed 1 night in Dec 2020

4/10 Poor

Ignacio

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
COLD FREEZING SHOWERS IN A TINY ROOM
The hotel room is not the on pictured in the site. Is not a room, is an storage room turned into a room under the stairs. The shower had only cold water, it didnt work. we had to beg to shower in another room because there were no other rooms available (the person on the front desk at night opened a room being painted to let us take a shower there)
Stayed 1 night in Mar 2020

10/10 Excellent

Guillaume

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, within walking distance of just about everything. Free bikes to use and explore was a big plus. Only con is the showers were on the cold side. Would stay again
Stayed 7 nights in Jul 2018

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, nice location and very nice staff.
Stayed 1 night in Feb 2020

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not stay in Casa Tablada because they had an overbooking or some type of issue and they did not notifies us until I call to find out if all was ok then they told me I was moved to another hotel much different than the one I booked. Therefore my review will go only to Hotel Boutique Casa Heredia because the staff there made worth the stay and the good review, otherwise I’m extremely disappointed at hotel Casa Tablada because my reservation was donde since March and they should not have done what they did.
Stayed 5 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They Cancelled My Reservation Without Telling Me
WARNING: DO NOT SUPPORT THIS HOTEL BECAUSE THEY MIGHT CANCEL YOUR RESERVATION LAST MINUTE WHEN YOU ARRIVE! I reserved AND prepaid for my reservation months in advance to stay at this hotel. Also, shortly before my arrival, I contacted the hotel letting them know that my flight would arrive well past 10pm and informed them that I would be checking-in very late. I received no response at the time, but did not think much of it. On the night I arrived, the concierge/attendant (I believe his name was "Augusto") told me that they were fully booked and that they did not have room for me. I was upset but calmly informed him that I reserved a room months ago and that I even paid in advance, but he just gave me some lousy excuse about a screw up with their system. (To me this sounded like an obvious lie.) He stated that once they discovered the screw up they booked another room for me at a different hotel. The suspicious thing about this, however, was that they never once attempted to contact me before my arrival, nor did they receive my consent to stay at another hotel/location. It was only when I arrived (late at night with little to no options to stay elsewehere) that I was told I could not stay! When he showed me their "sister" hotel (Casa Heredia), it was clearly inferior. Just imagine being told all this after a long flight. It is extremely unprofessional, to say the least. Casa Heredia generally has cheaper rates on any given day, so they essentially charged me for a stay.
The lounge area where they told me they had to transfer me to another cheaper hotel even though I prepaid and reserved months in advance.
Stayed 3 nights in Sep 2019

6/10 Okay

Crystal

Liked: Staff & service
Alright
The place is a little run down and they don’t have an elevator. There were a lot of mosquitoes and we got eaten alive by the mosquito bites in the one night we stayed there.
Stayed 1 night in Aug 2019

8/10 Good

Günter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice furnitured and designed, great service, wifi not working
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful! The location is very good for getting around on foot. The staff was very friendly and helpful proving tips for how to get around and helping to arrange transportation. The breakfast was great, a lot of selection and the staff were very nice. Highly recommend this hotel, will stay here again the next time I’m in town!
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice oasis in the middle of the walled city!
Nice room, great breakfast, very cute hotel.
Stayed 1 night in Apr 2019
Response from relaciones con los huespedes on May 3, 2019
Muchas Gracias por su comentario, trabajamos dia a dia para mejorar y dar lo mejor a ustedes nuestros clientes

10/10 Excellent

henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming place
Very cozy n comfortable. I will go back Nice breakfast also
Stayed 2 nights in Mar 2019
Response from relaciones con los huespedes on May 3, 2019
Muchas Gracias por su comentario, trabajamos dia a dia para mejorar y dar lo mejor a ustedes nuestros clientes

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Cute hotel, great location in a beautiful little street, could use some renovations. Small room but good enough to just sleep. Good breakfast made to order. Front door locked for security, ring the bell and they will come to let you in. Wifi only available in common areas. Pretty new AC unit in the room, works great! Cute little pool and jacuzzi in the terrace.
Stayed 1 night in Feb 2019
Response from relaciones con los huespedes on May 3, 2019
Muchas Gracias por su comentario, trabajamos dia a dia para mejorar y dar lo mejor a ustedes nuestros clientes

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very stylish layout. I was able to walk easily to all the sights and attractions. The staff were all very helpful and friendly. I only stayed for 1 night. Wifi was decent but only available in the lobby/reception area. The roof top jacuzzi wasn't very clean... Overall my stay was very comfortable.
Stayed 1 night in Feb 2019
Response from relaciones con los huespedes on Apr 30, 2019
Muchas Gracias por su comentario, trabajamos dia a dia para mejorar y dar lo mejor a ustedes nuestros clientes

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay, amazing full breakfast included!
We had a wonderful stay here! The staff was very friendly and the small hotel (I think there were only 5 rooms) made it feel more like a home. We only hung out at the pool for a few cool off swims after exploring the town, but when we did, we had the whole patio to ourselves. Breakfast was amazing! Coffee, fresh juice, a full bowl of fruit and a main dish that varied each day, but typically consisted of eggs and arepas or tostadas. We loved the neighborhood too! It was less crowded than the main part of town, but still had plenty of restaurants and cafes, including La Cevicheria! I would stay here again and recommend it to anyone traveling to Cartagena!
Stayed 4 nights in Feb 2019
Response from Relaciones con los huespedes on May 3, 2019
Muchas Gracias por su comentario, trabajamos dia a dia para mejorar y dar lo mejor a ustedes nuestros clientes

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and accommodating. The hotel smells amazing and was very clean and charming. The lady who greeted us when we arrived advised us that he sude we had so much luggage between the two of us, we would not be comfortable in the standard room we booked. She automatically upgraded us to a superior room. No charge. The room is adorable and the bathrooms were nice. Very comfortable bed and ice cold AC. We didn’t have hot was yet both days in the shower, not sure if that was the entire hotel. The free breakfast was very yummy. Locayion was A+ in regards to being in the middle of the historic city and close to restaurants and shopping. I would definitely stay here again
Stayed 2 nights in Jan 2019

8/10 Good

Monica L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and fabulous
Boutique hotel which is lovely. You get the feeling of living in this type of classic home for the area. Service was fantastic. Rooftop lounge and pool area were beautiful. Breakfast is made to order: eggs, fresh fruit and juice, coffee, etc. Minor issue of shower leaking in our bathroom, but reception was gracious about predicting extra towels. Overall, we loved our stay. Hidden gem in a great area of the walled city.
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I arrived at the hotel the “manager” lied to me and tried to tell me my room was “broken” I could t possibly stay in it. He had re located me to another hotel not of my choice . The maintenance man was there and I had a word with him - he said the was ready! I turns out my booking was cancelled more than 8 weeks previously as he had gotten more money for it. When I was in my new hotel another solo traveller turned up and she had also been cancelled. They do it regularly my new hotel told me. The manger of the tablada was rude. Had no interest in being honest and told me he had “no way of contacting me” I would not recommend this place to anyone , they make up the rules as they go along
Stayed 6 nights in Dec 2018
Response from Relacion con los Clientes on Jan 30, 2019
Lamentamos mucho que el hecho de haberla trasladado a otro hotel haya generado en usted una mala experiencia, de verdad no lo hicimos con el objetivo de incomodarla, yo tuve la oportunidad de atenderla y mostrarle la averia de la habitacion pero a usted no le parecio verdadero nuestro argument, sabemos que se hizo todo lo posible para que tuviera la mejor de las experiencias

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The location is really nice, in the walled city, but not in the busy party zones. The little plaza right on the corner is really cool as well. Really cool rooftop area with multiple sitting areas too. The breakfast was also quite nice with fruit and eggs to order.
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There's not hot water, expensive dining, pool is a joke, the offering of spa, is another joke or fake advertising is just 10 minutes hand massaging, the girl at front desk is a local supermodel with attitude towards guests.
Stayed 1 night in Dec 2018

8/10 Good

Sonia T Rojas

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2018
Response from Relaciones con los Huespedes on Oct 30, 2018
Muchas Gracias por habernos elegido los esperamos nuevamente. Tabajamos dia a dia para lograr esto.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service Friendly people Delicious breakfast Nice area
Stayed 5 nights in Sep 2018
Response from Relaciones con los Huespedes on Oct 30, 2018
Muchas Gracias por habernos elegido los esperamos nuevamente. Tabajamos dia a dia para lograr esto.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was not available due to water problems, they transferred us to other place. The location of the Hotel was wrong in the Google maps.
Stayed 2 nights in Sep 2018
Response from r on Oct 24, 2018
Dear, we are very sorry that you have not been able to stay at our hotel. Sometimes this kind of situations happen as unforeseen events, we wait for a next opportunity to receive them, in relation to the address and this was corrected

6/10 Okay

Santiago, Miami, FL

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Casa de la Tablada is a nice colonial house adapted into a cozy boutique hotel. The room has most of the essentials you need when you are in a trip. Breakfast is delicious and the kitchen and cleaning staff are amazing, very well educated and ready to provide a great service. Our experience was very positive during our stay here but we think that some maintenance should be done to some parts of the hotel. For example the shower in our room made a mess when someone took a bath and filled the bathroom floor with water. The jacuzzi located on the third floor didn't work properly and most of the water ended up in one of the rooms of the hotel.
Stayed 4 nights in Aug 2018
Response from Relaciones con los Huespedes on Oct 30, 2018
Muchas Gracias por habernos elegido los esperamos nuevamente. Tabajamos dia a dia para lograr esto.

2/10 Terrible

Jacinta, Miami fl

Disliked: Staff & service, property conditions & facilities, room comfort
Don’t stay here!
I did not like this hotel. There was banging and hammering in my wall at 7:00am. Could not turn light off, no phones in the room to call front desk. No restaurant. Everything smelled humid. Room was so small it was ridiculous.
Stayed 1 night in Jul 2018

10/10 Excellent

Mario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Close to nice restaurants and shopping. Close to the beach all within walking distance.
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Getting to the hotel was an experience, be warned that the Google maps location is wrong, it's not in Boca Grande, it's in the walled city! The hotel itself was great and the rooms clean. The breakfast was good, and service was excellent.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cartagena
Pleasant little place, great central location and friendly helpful staff
Stayed 1 night in Jan 2018
Response from Relaciones con los clientes on Jan 23, 2018
Thank you for you comments

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money
The hotel was beautiful and kept in good conidition. The bar wasn't working when I was there but it is so close to all the shops and restaurants you don't need it. Overall I had a good stay and it is well priced
Stayed 1 night in Sep 2017

6/10 Okay

Susy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The Hotel was okay, the staff very nice and helpful. However, the hotel made a lot of mistakes with our accomodations. We had a total of 6 rooms and they gave us 2 very small rooms that we had not pay for. 1 of the rooms the shower didn't work and another room got flooded when it rained 1 day and they couldn't fix it or change to another room. It was definitely missing some organization. The staff was always friendly and willing to help.
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, some minor issues
This was probably one of our nicest hotels on our trip. The facilities were great, there are 3 pools (2 small ones on the roof) and lots of places to hang out in or out of the sun. It's right in the centre of the walled city so you can't get more central. The air conditioning was the biggest necessity because Cartagena is hot all day and night. Breakfast was great and free bikes to use. The room was beautiful, but lacking a bit of TLC... there was a stain on the duvet, the bathroom didn't lock, the canopy sheet was very wrinkled, and there was no toilet paper when we checked in. I had to go ask for some and the man at the reception said he would bring some but after waiting for an hour we went back down and he seemed to have fallen asleep and forgotten. The biggest issue was the day we were there the city shut off the water all day but luckily the hotel filled some containers and we could at least flush the toilet. HOWEVER, the following day when the water the rest of the rooms were back on, ours didn't work. We asked at reception and their maintenance guy told us there was a problem with the second floor, and brought us two buckets of water to shower with. While we appreciated his efforts, we were shocked that a boutique hotel like that would think that was an appropriate alternative after not being able to to shower the whole previous day. We went back and they reluctantly gave us another room to shower. Overall, I would probably stay again.

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Great staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Reservas on Apr 12, 2021
Gracias por su apreciacion. Agradecemos haber sido parte positiva de su visita a nuestra ciudad. Cordialmente Maria Rosa Reservas

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena elección
Excelente atención y ubicación, proporcionalidad entre calidad y precio. Una buena elección
Stayed 1 night in Dec 2020

2/10 Terrible

tom, bogota

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Bilder vom hotel sind schön gemacht.....der rest lässt zu wünschen über.
Stayed 2 nights in Nov 2020

10/10 Excellent

katia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Bien situé au cœur de la vieille ville dans un bâtiment ancien rénové Accueil passable (Porte fermée à 10h du matin) Chambre au RDC avec fenêtre sur cour à éviter par les claustrophobes ! Pour 115€ on aurait espéré de l’eau chaude (promise pourtant) Pas de wifi dans la salle de petit déjeuner
Stayed 1 night in Mar 2020

10/10 Excellent

Sol

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel
El hotel está muy bien, la habitación muy cómoda, la gente ente que nos atendió en nuestra estancia súper amables y colaboradores. El desayuno estaba delicioso. Los espacios comunes, como la piscina y terraza con jacuzzi muy agradable. Fue una buena estancia, la habitación tenía un poco de humedad pero estaba muy bien. La relación precio - confort está perfecto.
Stayed 2 nights in Mar 2020

6/10 Okay

Bianca

Travelled with group
Liked: Cleanliness, room comfort
Hotel bem localizado
O hotel é bem bonitinho e bem localizado. Fiquei num quarto que era no fundo, perto da copa ... então muito barulho logo cedo com o café ! Cama super confortável ! Chuveiro quente ! Café da manhã bom ! Como fiquei em outro hotel antes que achei bem melhor, não repetiria esse ... mas ele é um bom hotel e seu ponto alto é a localização!
Stayed 1 night in Mar 2020

10/10 Excellent

Franck

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Frederic

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
e ser mejor
Hotel limpio lo unico que la foto cuendo compras l habitacion no tiene nada que ver. La nuestra era muy pequena con suelo fatal y baño por enano .hab 5 galta detallitos de limpieza y decoracion.
Stayed 1 night in Feb 2020

10/10 Excellent

Franck

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020