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Reviews of Allegro Palma Real - All Inclusive

3 out of 5
Allegro Palma Real - All Inclusive
Calle 1era 64, Varadero, Matanzas

Reviews

5.2
Rating 10 - Excellent. 12 out of 129 reviews" "
Rating 8 - Good. 24 out of 129 reviews" "
Rating 6 - Okay. 33 out of 129 reviews" "
Rating 4 - Poor. 23 out of 129 reviews" "
Rating 2 - Terrible. 37 out of 129 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

4.8/10

Amenities

4.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019

4/10 Poor

tania l

Stayed 3 nights in Mar 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
This hotel treated me badly, since the conditions are terrible, they charged me for the expensive services, we only went to sleep, the bathroom did not discharge, the water for cold baths not hot, mosquitoes, genes and spiders inside the room and little security on the balcony doors and around a lot of dust and dirt were in other buildings
Stayed 16 nights in Mar 2020
Response from Customer Experience | Barceló Hotel Group on Mar 25, 2020
Dear guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. On the other hand, please accept our sincerest apologies if our staff disappointed you in any way. Our aim is to treat guests kindly so they feel at home. We hope all is not lost and that you will contact us the next time you are in town so we may offer our improved services. Customer Experience | Barceló Hotel Group

6/10 Okay

Edwin dennis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Guest Services on Mar 15, 2020
Hola. Gracias por su puntuacion.

6/10 Okay

Grace, Montreal

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property is ok, if you have no choice. The frontdesk is funny because I tried to borrow the telephone and she said “you have to pay me” and she asked for 25 cents. Our beach towel were left in the room during our check out, because it’s big and damp, without realizing that we have to bring back to front desk. They don’t believe we left in our room so I go back to our room to get those towels. We’ll, I know this is not 5 star but still the hotel need updates, exercise cleanliness and etiquette to the guests.
Stayed 2 nights in Feb 2020
Response from Guest Services on Feb 22, 2020
Hello! Thank you for your comment

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Guest Services on Feb 16, 2020
Hola!! Gracias por su puntuacion.

8/10 Good

Ruben

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Price
The hotel is not on the beach. It has beach acess. Not bad for the price
Stayed 1 night in Feb 2020
Response from Guest Services on Feb 16, 2020
Hola!! Thanks for your review

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall we spent 17 days in Cuba, 13 of them we stayed in local “casa particularis”’s and 4 in this wonderful hotel in Varadero. Just to start with - it was a truly wonderful real Cuba experience, everything you could read in the blogs and webpages about Cuba - that happened in this hotel! To start with - check in to our hotel room lasted 1,5 hours! Waiting in line with understaffed hotel reception. Secondly, we did not have hot water for two days, in third day a splash on warm water came from the shower! Super! Third, the lines, oh the lines everywhere... hotel supposed to have 5 bars. One of them was working. The others... maybe 2-4 hours a day, and they were missing most of the drinks, ice etc. Only one main lobby bar was working... well... once the barman was so drunk he couldn’t get what or where is is, took him 25 minutes to screw a screwdriver... True Cuban experience... Love it! At dinner time there were 3 drink options available - beer, coke, sprite-like-drink... oh, at first there was some rosé wine (vintage of 2000) as well... :) In the rooms - there were no electric bulbs. We became friends with Mr. Vladimir. He had spent a week in this hotel with no electricity in his room. Just a TV light. What a wonderful romantic light he had in his room. Authenticity to Cuba in this hotel is so remarkable! Amazing!
Stayed 4 nights in Feb 2020
Response from Guest Services on Feb 16, 2020
Hello! Thank you for your comment

4/10 Poor

Peter, Winchester, UK

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
After 6pm there is only one bar with one person making drinks, the hotel is 90% Russians so every night that bar was taken over by terrible music and obviously rude people. Facilities aren’t great, most of the tiles in and around the pool were broken, rooms were basic back in the 60’s and still the same today, in need of serious decorating and updating. I have a strong understanding of the catering industry and could smell the worst place for me was the buffet room, the smell in there put me off my food before I began. Would not recommend I’m afraid.
Stayed 4 nights in Jan 2020
Response from Guest Services on Feb 11, 2020
Hola!! Thank you for your punctuation and comments. Your experience will help us improve.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Guest Services on Feb 3, 2020
Hola! Gracias por su puntuacion.

2/10 Terrible

John, Ireland

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is not of good standard or value for money.. Room was extremely damp and strong smell of mould. Food was absolutely awfull. Room was not cleaned daily.. Tables were not cleaned in restaurant. Lack of cutlery etc. Would not recommend. Only good thing was it was close to the beach.
Stayed 3 nights in Jan 2020
Response from Guest Services on Feb 3, 2020
Hola!! Thank you for the time you took out of your day to share your comments regarding your recent stay in our allegro Palma Real hotel.

8/10 Good

Bahar

Travelled with group
Liked: Cleanliness, property conditions & facilities
Very good and clean hotel
Stayed 3 nights in Dec 2019
Response from Guest Services on Jan 5, 2020
Hola! thanks for your opinion

6/10 Okay

Frank

Travelled with family
Disliked: Staff & service
Stayed 5 nights in Nov 2019
Response from Guest Services. on Nov 29, 2019
Hola! We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Guest Services. on Nov 24, 2019
Thank you for rating our hotel.

2/10 Terrible

Yosbel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst experience I have had in my life . Terrible service and building in general .
Stayed 2 nights in Nov 2019
Response from Guest Services on Nov 15, 2019
Hola! Gracias por su puntuación y comentario.

6/10 Okay

Vincent

Liked: Cleanliness, staff & service, room comfort
Great for a one night stay.
I did not do the whole all inclusive package. So I only stayed there for one night. It was very cheap and it did the trick. Would I go there for one week ? NO. Room was basic, I had hot water. Buffet wasn’t good but that’s to be expected in Cuba. I did think that the food was below “Cuban Food Standards”. One pool wasn’t working (no water in it) and the pool bar isn’t open because it’s in the non-working pool. Service was great though.
Stayed 1 night in Nov 2019
Response from Guest Services on Nov 15, 2019
Hola! Gracias por su comentario y puntuación.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed. The room was dirty, in the bathroom I found poopoo on the wall. I spoke at the reception and they changed my room. Very dirty place, and buffet was terrible, was dirty and the smell inside was disgusting. I don’t recommend at all this hotel. For the amount of money I paid I expected to be better. Don’t go there .
Stayed 4 nights in Aug 2019
Response from Guest Services on Aug 23, 2019
Hola!! Thank you for the time you took out of your day to share your comments regarding your recent stay in our allegro Palma Real hotel

4/10 Poor

Vacation

Travelled with family
Disliked: Cleanliness, staff & service
Segunda estancia en el hotel, y no ha mejorado, al contrario, la experiencia fue en esta ocasión más desalentadora. Poco personal y no muy amable. La discoteca Havana Club ya no esta incluida con la estancia en el hotel. Restaurantes u habitaciones con olor poco agradable y sin suficiente ventilación. A/A de habitaciones deficientes. WiFi disponible solo en recepción.
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 3 nights in Aug 2019
Response from Guest Services on Aug 19, 2019
Hola! Lamentamos su experiencia no fuera satisfactoria.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel and service I have ever experienced in my entire life , we are so disappointed , we are never going here again , broken furniture, dirty utensils, when we asked for water they don’t have cups, terrible customer service, spend a lot of money, this place is complete hole. Please do not stay at this hotel. El peor hotel donde me he quedado y donde se puedan quedar, demasiado caro para no cumplir con las expectativas de los clientes, restaurante sucio, hotel sucio, no te cambian las sábanas ni las toallas, tienes que estar detrás de ellos para que te hagan el servicio de habitación y cuando lo hacen es con mala actitud, cuando pides un vaso con agua o un jugo para tomar te dicen que no tienen vaso y te tratan como si no fueras nadie, quizás cuando lean este review dirán que estoy exagerando pero esta ha sido la peor experiencia de mi vida y muchísimo dinero que invertí. Fui a pasar unas vacaciones con toda la familia y lo que hicimos fue disgustarnos por lo pésimo de ese hotel en todos los aspectos, no se guíen por las fotos tampoco porque nada es cierto los review en los que han dado 5 estrellas eso es falso, los dieron las mismas personas del hotel quizás pero es una mentira.
Stayed 6 nights in Aug 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Aug 2019
Response from Guest Services on Aug 14, 2019
Hola! Gracias por su puntuación. Lamentamos no haber cumplido sus expectativas.

2/10 Terrible

Rafael, Carteret NJ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No good
Hotel is not good...deficient customer services
Stayed 1 night in Jul 2019
Response from Guest Services on Aug 2, 2019
Hola! gracias por su puntuación y comentario.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
It was close to the beach. Had to reuse the cups at a resort which is something I was not use to. I thought there would be more drink selections. Our rooms smelled like mold and the AC was off.
Stayed 1 night in Jul 2019
Response from Guest Services on Jul 31, 2019
Hola!! Thank you for your comment and rating.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Guest Services on Jul 18, 2019
Gracias por su puntuación.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelocity needs to sever its business relationship with this hotel immediately, they are putting their customers well being on jeopardy by selling this property to their clients, and all for a buck. I work in hotels myself and have never experienced the level of disgust.
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in May 2019
Response from Guest Services on May 28, 2019
Hola! Gracias por su puntuación. Saludos

6/10 Okay

Sonia

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Guest Services on May 8, 2019
Gracias por su puntuación.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Amazing staff and location. Building is not the greatest condition but for the price it’s great
Stayed 1 night in Apr 2019
Response from Guest Services on May 8, 2019
Hola! Thanks for your positive comment. Your valuation motivates us

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2019

2/10 Terrible

Veronica

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend this place. The food is terrible, the room not clean at all and smells like mold
Stayed 1 night in Jan 2019

4/10 Poor

Shizkakiano, Calgary

Travelled with group
Disliked: Property conditions & facilities
Hotel property was ok... food is worst... my room is a nightmare.... there is no security so drunk people gets crazy started to make a huge noise there some guest fighting in front of my door room the next morning blood everywhere broken glass everywhere.... overall it a ghetto.....
Stayed 2 nights in Jan 2019

6/10 Okay

Karla, Houston

Liked: Staff & service
The hotel is ok, the best part of it is that everything is included and that it is close to the beach. It failed with cleanliness and confort, the bed sheats and towels look dirty, the closet was a bit dusty, I hope that that had been different since we had our baby girl with us. Anyways, it was ok for the price, we loved the beach and the restaurant at the beach which was better than the one at the hotel.
Stayed 3 nights in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The worst hotel I have ever stayed at. Do not visit The rooms destroyed with humidity and without light bulbs. The sheets and towels very dirty and with bad. The sugary bath. The best pool did not work. The food poorly prepared and bad taste without salt. The hotel is a shame.
Stayed 2 nights in Oct 2018

8/10 Good

Alfreda

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
my wife & i had to check out early aug 31 due to had to climb 4 floors due to NO elevators working 2.bed was very old mattress worn out thin 3.the grounds needing lots repair 4. they disregrad my request better lower fl rm. look into geting me cerit for checking early. can call 386 405 7055 we stay in hotels around the world that one was one on top of the list THE WORSE
Stayed 6 nights in Jul 2018

2/10 Terrible

Rosaura, Lakeland Fl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the worst experience ever! Cubans call this type of hotel Campismo... On check in day, the smell of paint in my room as I walked in made my chest tight. I then complained, they allowed me to see two other rooms to pick from, we had to move our luggage around, no help, no apology. Moving on.... you get 1 bottle of water when you arrive.. we never received it.. I complained and asked for the water, it was denied. I was told it would be delivered next day from 8 to 6... we got nothing! I complained again and was told it would be delivered that evening... I’m still waiting. The pool was disgusting... the food was horrible, scrambled eggs were swimming in liquid... not sure why... sheets and towels stained....STAY AWAY!!!!!!!
Stayed 2 nights in Jul 2018
Response from Att Cliente on Jul 27, 2018
We were very disappointed to read your experience during your stay in our Allegro Palma Real hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.

10/10 Excellent

dong hyung

Liked: Staff & service
Stayed 1 night in Jun 2018
Response from La Gerencia on Jun 26, 2018
Thank you very much for your assessment

6/10 Okay

Anna, USA

Liked: Staff & service
Disliked: Property conditions & facilities
It’s nice I was with a big group and we had a good time, the pool was great. The facilities are old and also the stuff in the rooms, need a modern update...but overall is good
Stayed 1 night in May 2018
Response from General Manager on Jun 13, 2018
Hello Firstly we would like to thank you for choosing our allegro Palma Real hotel for your holidays in Varadero and for the review you shared on expedia, all of your kind words about your stay with us are great to hear

6/10 Okay

Latam Traverler

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in May 2018
Response from Director General on Dec 11, 2018
Hola Le damos las gracias por compartir su opinión sobre su estancia en el allegro Palma Real

8/10 Good

MAYKEL

Liked: Cleanliness, property conditions & facilities, room comfort
Not good not bad
No hot water at the room in the first night. You have to be lucky with the service: very good service or very bad service. The room was not ready at the check-in time but they don´t tell you that you have to leave at the check out time.
Response from General Manager on Jun 13, 2018
Hello Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.

6/10 Okay

Ana Elvis

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
maltrato
todo fue bueno y las personas muy tratables .donde fue bastante desagradable fue en el bufet ya q n es justo que si yo pago xq cual motivo lo q yo dejo q n me lo pude comer no m lo puedo llevar .yo n m estoy llevando un kilo d comida solo l q dejaba en el plato y se ve tan ridiculo q te quiten las cosas cuando d seguro todo lo q sobra supuestamente lo votan .como si aqui hubiera suficiente alimentacion para la poblacion
Stayed 2 nights in Mar 2020
Response from Customer Experience | Barceló Hotel Group on Mar 27, 2020
Estimada Ana, Gracias por elegir nuestro hotel Allegro Palma Real para su estancia. Sentimos que las medidas adoptadas en el buffet respecto la prohibición de sacar comida para garantizar el orden, higiene, organización, entre otros aspectos no sean las esperadas para usted. Aprovechamos para recordarle que dentro del restaurante dispone de toda la franja horaria definida para el almuerzo y cena para degustar lo que desee. Así mismo, nos gustaría puntualizar que nuestros chefs estudian la cantidad de comida ofrecida y las reposiciones según la demanda para minimizar el desperdicio. Por otro lado, nos alegra leer que apreció la amabilidad y atención del personal del hotel. Es nuestro objetivo hacer que todos nuestros huéspedes se sientan atendidos y puedan disfrutar de su estancia. Gracias una vez más por elegirnos. Esperamos tener la oportunidad de servirle de nuevo en el futuro y superar sus expectativas Customer Experience | Barceló Hotel Group

6/10 Okay

Verified traveller

Travelled with family
Me gusto la ubicación del hotel. No me gusto la forma de atender del personal donde se reparte snacks
Stayed 4 nights in Mar 2020
Response from Customer Experience | Barceló Hotel Group on Mar 25, 2020
Estimado Huésped, En primer lugar, nos gustaría darle las gracias por elegir nuestro hotel Allegro Palma Real para sus vacaciones en Cuba. Lamentamos leer sus comentarios sobre el servicio que ha recibido durante su estancia con nosotros. Sobre todo, porque sus comentarios no reflejan el estándar habitual de servicio que nos esforzamos en asegurar a nuestros huéspedes. Sin embargo, puede estar seguro de que su opinión será compartida con los jefes de departamentos para informarles acerca de esta situación. Por otro lado, le agradecemos sus amables palabras sobre la ubicación del hotel. Verdaderamente, nuestro hotel está situado en una zona inmejorable en la playa Varadero y que permite a los huéspedes disfrutar de la playa Azul, la mejor zona de Varadero. Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas. Customer Experience | Barceló Hotel Group

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2020
Response from Guest Services on Mar 21, 2020
Hola! Gracias por su puntuacion.

6/10 Okay

karla

Liked: Staff & service
Está un poco descuidado el hotel, los elevadores sucios y los colchones un poco viejos
Stayed 2 nights in Mar 2020
Response from Guest Services on Mar 21, 2020
Hola! Gracias por su comentario y valoracion.

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Stayed 4 nights in Mar 2020
Response from Guest Services on Mar 20, 2020
Hola! Gracias por su puntuacion.

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Guest Services on Mar 20, 2020
Hola! Gracias por su puntuacion.

4/10 Poor

Daniel

Liked: Room comfort
Disliked: Property conditions & facilities
Palma Real du 10 au 15 mars 2020 voyage correct...
Grande déception pour cet hôtel, 4ieme visite et dernière, ils ont beaucoup de laisser aller sur l'entretien, la piscine, les chambres et la nourriture... malgré une nouvelle espace de spectacle vraiment très bien, et la rénovation des toilettes de la réception, on a l'impression qu'ils ne veulent pas avoir de bonnes critiques... et pour le prix que j'ai payé pour 5 jours sans avion, mais complètement dépassé par rapports au prix que mes amis ont payé pour 1 semaine avec l'avion...!!!
Stayed 5 nights in Mar 2020
Response from Guest Services on Mar 22, 2020
Salut! Merci pour ton commentaire et ta ponctuation. Nous sommes désolés de ne pas avoir pu répondre à vos attentes cette fois. Nous ne fixons pas les prix à air tkt.

6/10 Okay

David

Liked: Cleanliness
Resuelve.
Stayed 4 nights in Mar 2020
Response from Guest Services on Mar 18, 2020
Hola! Gracias por su puntuacion.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Todo muy bien solo se les pasa el detalle de tener una plancha para la ropa
Stayed 1 night in Mar 2020
Response from Guest Services on Mar 18, 2020
Hola! Gracias por su comentario y valoración.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
El personal brinda buena atención en general aunque el hotel esta muy descuidado, no tienen los insumos adecuados, la comida es muy mala y cuando solicitas una plancha o algo no sirve no te dan solución, hay que cruzar la avenida para ir a la playa, no lo recomiendo, los locales nos dijeron que hay mejores opciones por el mismo costo
Stayed 4 nights in Mar 2020
Response from Guest Services on Mar 17, 2020
Hola! Muchas gracias por su comentario constructivo.