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Reviews of Urban Chic Boutique Hotel

Urban Chic Boutique Hotel
172 Long Street, Cnr Long And Pepper Streets, Cape Town, Western Cape

Reviews

7.4

Good

Rating 10 - Excellent. 54 out of 249 reviews" "
Rating 8 - Good. 106 out of 249 reviews" "
Rating 6 - Okay. 46 out of 249 reviews" "
Rating 4 - Poor. 23 out of 249 reviews" "
Rating 2 - Terrible. 20 out of 249 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Street noise level at night is terrible. Rooms are spacious, staff helpful.
Stayed 3 nights in Nov 2019

8/10 Good

Sashnee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Ayanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a nice place to be and everything is just a w
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always Friendly Staff Right In The Middle Of Party Central Capetown Long Street.....
Stayed 3 nights in Aug 2019

10/10 Excellent

Benny

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right location , easy to move around, comfortable place
Stayed 4 nights in Aug 2019

4/10 Poor

Rilette

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For a business traveler this is a definite no-go. Long Street is noisy until 5am and the hotel has no sound insulation. It is impossible to sleep with all the noise. The place is also in desperate need of a refurb.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not stay there again and would not recommend this property to anyone for quality, limited service and may even having basic amenities, such as usb power points, no room service at 2pm in the afternoon and if you order a drink you have to go downstairs to fetch it your self and to top it off found a staple pin in my omelette this morning.
Stayed 1 night in Jul 2019

8/10 Good

Percy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place if adjacent bars could have soundproof
It was a good experience in terms of the room and the service. The location was however a problem late at night as one could only sleep in the early hours of the night when the loud music from the bars and night clubs stopped. Wish the city could have a soundproof requirement for the bars to allow others to rest
Stayed 4 nights in Jul 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for nightlife, not for the light sleepers
Fantastic room and service, but after 10, the street below becomes a party zone. If you like to be out in the evening for dining, drinking, and dancing, this is a great place for you.
Stayed 2 nights in Jun 2019

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For night owls and partiers
The hotel itself is top-notch, and the staff couldn't be more accommodating. However, it sits right across the street from several hostels and nightclubs, and the party there goes on all night long. And I do mean all night - things finally quieted down around 5 am. In a brilliant move, management provides ear plugs upon check-in, but it was still hard to get a good night's sleep.
Stayed 2 nights in Jun 2019

4/10 Poor

Werner

Disliked: Staff & service, property conditions & facilities
Only a place for your head
Room was good. Barman 4 put of 5.Tv dit not work and nobody seems to no what to do???( very disappointing)specially if you just want to veg in the room. The breakfast was bad very bad.In summary : if you live in a 60-80km radius like we do and want to have a nice evening out, get a cab for R300 and go home.For R100 less please exclude the breakfast
Stayed 1 night in Jun 2019

8/10 Good

adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great all the staff was very helpful
Trip was wonderful amazing staff except for one midnight staff the old white guy saw me when he was relieving the other staff from the eleven o’clock shirt and after he took over I ask him to bizz me out which he did to my surprise when I returned and press the bell to acknowledge him that someone is there he came to the door saw me and ask for room number and my key and he was the one buzz me out just a while ago and the second time the same thing but this time he ask me for name and room number and I told I will lodge a complaint about his behavior think he is racist towards black
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent help by both Felix but especially Tamsyn. Great place to stay. Is in the party district so wear earplugs if your a light sleeper
Stayed 1 night in Dec 2018

8/10 Good

Jenipher

Liked: Staff & service, property conditions & facilities, room comfort
Luxury in a very noisy place.
A luxurious hotel. Loved the room space and breakfadt. Two draw backs 1. The location! To the hotels credit they offer earplugs, but I find them uncomfortable. So didn't sleep due to party revellers in Long street. Secondly, the kettle in the room was so dirty, I was put off making myself a cup of coffee. A small thing like that has the potential of spoiling what would be a beautiful experience.
Stayed 1 night in Dec 2018

8/10 Good

svend

Bit noise from long street late nights,very central
Stayed 1 night in Nov 2018

8/10 Good

Stefan, Montreal canada

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel, great location, great breakfasts, but local venues are very loud.
Stayed 5 nights in Nov 2018

6/10 Okay

Ashlin, Durban, South Africa

Liked: Cleanliness, staff & service, room comfort
Nice hotel, not the best location.
Nice Hotel, Difficult to enter through the rotating door with luggage. Service and room was good, good view from the room and it was nice that parking was included at no extra cost. Only thing that was annoying about the parking was that the keycards did not work to enter the hotel from the parking and you have to walk outside the hotel onto the street before using the main entrance. Biggest dislike for the stay was the constant noise from the road right until 3am, even after the bars closed people were screaming and talking loudly and spinning tyres which disturbed our sleep. The hotel did not call in law enforcement or anything to address this.
Stayed 1 night in Jul 2018

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Stay
A bit noisy
Stayed 1 night in May 2018

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
We paid for the booking n behalf of the guest and was annoyed at the fact that he had to produce a card as security deposit
Stayed 6 nights in May 2018

10/10 Excellent

Benvindo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well done to the staff , nice view of table montai
Great and nice

10/10 Excellent

Mark, Inglewood, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Urban Chic Hotel
Always Stay Here And They Remembered Me. Very Friendly Staff And Clean Facility. Great BAR Atmosphere And Restaurant. Loved Waking Up And Seeing Table Mountain In My Window View And Right On Long Street Party Street. I Recommend To All My Friends To Stay Here....
Stayed 5 nights in Mar 2018
Response from Siranne (GM) on Mar 26, 2018
Thank you for your review! We look forward to welcoming you back in the future!

8/10 Good

Mendel

Liked: Cleanliness, staff & service, property conditions & facilities
Whilst the room was comfortable and Clean. I found that the Air Conditioning unit was not working too well. Which made the stay pretty uncomfortable.
Stayed 1 night in Jan 2018
Response from Siranne (GM) on Mar 26, 2018
Thank you for your review! We look forward to welcoming you back in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

6/10 Okay

Gillian

Liked: Cleanliness, staff & service, room comfort
Unexpected difficulties
The hotel was in the center of the music district. this music started late at night and went on until two to three in the morning and sometimes later. it was so bad that the front desk supplied ear plugs to the guests. The hotel staff were nice and friendly and took care of us. the dining room was good and the service was good. but the location on Long Street was a little scuzzy. For that and the music, I would not recommend it. too bad, because the hotel is much better than the area it is located in.
Stayed 7 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in party area
The hotel was lovely. The breakfast was great and shower pressure was amazing. The hotel is located in a party area and the music plays until 4:00 in the morning. It is my own fault that I ended up at a loud hotel because I did not read the reviews.
Stayed 4 nights in Dec 2017

2/10 Terrible

Tyrell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in Cape Town
Room was horrid Service was awful Rooms had unpleasant smells
Stayed 4 nights in Dec 2017
Good day. I'm surprised to hear that you had such an unpleasant experience as our other reviews usually score us quite well 3, 4 or sometimes 5 out of 5. I do not remember receiving a complaint directly from you during your stay - we could have tried to fix whatever the issues were and made your stay more enjoyable. I am available to discuss in more detail should you wish to contact me directly. We value constructive criticism as we are always trying to improve ourselves and our service. Regards, Siranne van Onselen: General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, amazing location, very loud area
Location is fantastic and central. I had no trouble orienting myself as a first time visitor and it's very near the market and other downtown sites. The hotel is in the middle of the activity - and even on a Wednesday this means the bars are very loud if you are more into sleep than partying.
Stayed 1 night in Nov 2017
Response from Siranne van Onselen: General Manager on Dec 22, 2017
Thank you so much for your review!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it but not for everyone
We love this hotel although it might not be for everyone. We loved the bustle, energy and sounds of Long St. The staff was exceptional and the individually prepared breakfast was lovely and delicious. It is noisy on the street all night every night, but a pair of good ear plugs solves the problem. Also, the hotel provides exceptional delicious cake and coffee to guests every afternoon.
Stayed 7 nights in Oct 2017
Thank you so much for your review!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too many pickpockets and too many people claiming to be hungry - but does not put me off. On down side, some wine spilt on bedding and I was charged for replacement bedding - a first for me
Stayed 4 nights in Sep 2017

8/10 Good

Bruno

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable Urban Not-So-Chic Hotel
I had completely forgotten how irritatingly noisy Long Street is particularly on weekends
Stayed 1 night in Sep 2017

4/10 Poor

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleepless in Cape Town
The room and staff were exceĺlent but it would have been better if the website said expect music and noise till 4am in the morning !!! I would not recommend this hotel if you want to get any sleep lucky we had earplugs !! 3 nights was way too long to stay here
Stayed 3 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Was a lovely stay. Breakfast quality was not as good as expected. Room needed to be cleaner - had something running down the side of the toilet.
Stayed 5 nights in Aug 2017

6/10 Okay

Sean, Singapore

Liked: Cleanliness, room comfort
Clean and new hotel but with drawbacks
Stay was comfortable as long as you do not stay during the weekends as it is NOISY due to the proximity to bars in the area. Room was clean and newly renovated which I like and location was excellent. Staff were a hit or miss. I only used my credit card for 2 places in SA, this hotel being one and there was 4 fraudulent transactions on it within 4 days so you might wanna watch your accounts with this one.
Stayed 3 nights in Jul 2017

4/10 Poor

fully, jhb, za

Disliked: Cleanliness, property conditions & facilities
Nice location - cockroaches visible all over
Doubt I'll be staying there in a hurry........"...............

2/10 Terrible

world traveler, CPT

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel has funny smell, unprofessional.
I was very much unimpressed by the standard of this hotel. Looke like it is a 1 star hotel... On long street, so, expect a lot of noise until early morning. Aircon was crap, room was crap and so was the whole hotel standard!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing and refreshing. Nice place to be ate for relaxation and outings

10/10 Excellent

Dipak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant location in the heart of the nightlife. And to top it off awesome views of table mountain

8/10 Good

Anela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good auras enhance Beauty and Joy
It was refreshing, I loved the staff, they were amazing. They made being there feel like a home away from home, from their genuine smiles to their warm greetings and assistance. The view was breathtaking, from the morning sunrise to the view of the mountain - we did not want to leave! The only thing I would change if I had to was perhaps adding variety to the breakfast menu and the parking situation is not ideal - though I have to say that we were lucky enough NOT to have problems with it. Also the pillows, a bit uncomfortable for sleeping through the night.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Too much hassle, not enough hotel!!
Too close to nightclubs, bars, too loud, too much hassle and staff that did not assist. I asked to be moved from the third floor to the sixth before checking in and was told they were fully booked. 3 nights later, having not fallen asleep before 2am, the manager assisted. The hassle will not be worth a return visit.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Terribly noisy at night, opposite the hotel is a very loud night club.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Comfortable Stay
Spent my Birthday with the Urban Chic Boutique Hotel...The staff was helpful and attentive .We were staying on the 6th floor, noise didnt bother us. KIM !!!was exceptional with her warm and welcoming personality , she reserved our excursions, and food reservations. I had a great birthday !! I encourage visitors to get one of the THAI massages across the street from the hotel. You must visit my friend COCO..at the bar/lounge connected to the hotel , he makes great drinks and has great conversation

8/10 Good

Tshepang, Botswana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice,clean,beautiful hotel
The rooms are beautiful and clean. Friendly staff.A bit noisy at night.

8/10 Good

Arnaud, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place but not for families.
My time there was great and really enjoyed the place. If you are travelling with a familly don't pick a room or even an hotel on long street or you won't sleep until 4am. For anyone else great place to befor a drink and rather safe as far as I can tell.

8/10 Good

Lineo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Too noisy....need earplugs for sure!
The staff were friendly and breakfast was more than adequate with cold and hot breakfast included. I didn't like the fact that you had to pay your hotel in full "upfront" on arrival and paying for 3 days out of the 6 as a deposit wasn't adequate. It was not a good start and wasn't something I have been used to in my travels! Felt hostage as options weren't great if we wanted to cancel. For this reason and the fact that it was extremely noisy with partying most of the night especially on the weekend did not bode well for sleep but managed with earplugs!

10/10 Excellent

Andy, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great location with a spectacular view of Table Mountain, the staff was very accommodating on anything I needed and gave very helpful advice on sight seeing and restaurants. It was a little loud with the clubs across the street, but noise doesn't really bother me so had no affect on my stay. This hotel is a hidden gem and I definitely would stay again next time I'm in town. Only thing and it's not the hotels fault, more the cities and that is the transients and beggars are relentless in asking for money and help. The city needs to clean this up and add more security on Long Street and everywhere in the city basically. But the hotel gives you helpful advise on how to deal and is very safe with security and the door being locked after hours and someone always there to let you in. Great stay.

6/10 Okay

Verified traveller

Disliked: Room comfort
Perfect location to enjoy the Long Street all nicht long

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Great location, perfect for enjoying the area
Stayed just 1 night (a Friday) with a friend, purposely chose the hotel as we knew we would be out on long street or nearby, we walked everywhere, enjoyed the free cake offered on the afternoon ( barman too busy to make coffee though), had a Thai massage across the street and found the room large and comfortable. Our room overlooked long street bars so was very noisy even when we got back from our night out- good earplugs a must, but I did know this when booking. Overheard an older couple checking in and they were told they had the quietest room in the hotel- assume this overlooked the side street. Breakfast included was very good continental then hot course. Overall good value if you chose for the location & are happy with the nightlife noise!