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Reviews of Doubletree by Hilton Cape Cod - Hyannis

4 out of 5
Doubletree by Hilton Cape Cod - Hyannis
287 Iyannough Rd, Hyannis, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 314 out of 741 reviews" "
Rating 8 - Good. 279 out of 741 reviews" "
Rating 6 - Okay. 89 out of 741 reviews" "
Rating 4 - Poor. 40 out of 741 reviews" "
Rating 2 - Terrible. 19 out of 741 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from DoubleTree by Hilton Cape Cod - Hyannis on Apr 22, 2024
Thank you so much for choosing us for your stay and for yout 5/5 rating! We hope to see you again.

6/10 Okay

Carol

Travelled with group
Liked: Cleanliness, staff & service
Average facility, pool had limited hours. Staff were professional and welcoming.
Stayed 2 nights in Apr 2024
Response from DoubleTree by Hilton Cape Cod - Hyannis on Apr 19, 2024
Thank you Carol for choosing us for your recent stay and for taking a moment to review us. We appreciate the "shout out" to our staff and for your additional feedback.

8/10 Good

Megan

Liked: Cleanliness
Response from DoubleTree by Hilton Cape Cod - Hyannis on Apr 3, 2024
Dear Megan, we appreciate your patronage and wish o thank you for taking a moment to review us.

8/10 Good

VIVIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Staff polite and helpful.
Stayed 5 nights in Feb 2024
Response from DoubleTree by Hilton Cape Cod - Hyannis on Feb 19, 2024
Thank you! We hope to see you again.

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for what I needed for the night
Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton Cape Cod - Hyannis on Feb 13, 2024
Hi Leanne, Thank you for your 5/5 rating. We are so glad that we were "great" for what you needed for the night. Hope to see you again.

4/10 Poor

Asa

Travelled with family
Disliked: Property conditions & facilities
Recent stay
I have stayed in Double Tree before and was disappointed with the room feeling a bit dated and an older type of mattress that was not real comfortable. Although when checking in the staff was friendly, but on check out she did not understand basic things we were asking and was not overly friendly. This is something that simple training can resolve. They gym, albeit quite large was also dated and not well maintained. It appeared that you bought leftovers from a gym closeout. Many of the weights were rusted and the machines did not operate smoothly.
Stayed 1 night in Dec 2023
Response from DoubleTree Hotel Management on Feb 13, 2024
Thank you Asa for taking a moment to share your feedback with us. We will be sharing your comments with our team. We are currently working on a new and updated fitness area in the hotel, but apologize for any inconvenience that you experienced.

8/10 Good

Edyta

Stayed 3 nights in Aug 2023
Response from DoubleTree by Hilton Cape Cod - Hyannis on Jan 5, 2024
Thank you!

10/10 Excellent

Wolfgang Hans

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everthing we need to do.
Stayed 3 nights in Nov 2023
Response from DoubleTree by Hilton Cape Cod - Hyannis on Jan 5, 2024
Terrific! Glad our location worked so well for you. Thanks for reviewing us.

8/10 Good

Julissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since we had to travel to Woods Hole for the Steamship Ferry it was conveniently in the middle of Cape Cod
Stayed 4 nights in Nov 2023
Response from DoubleTree by Hilton Cape Cod - Hyannis on Jan 5, 2024
Thank you for choosing us for your stay!

8/10 Good

Danica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has thin walls. You could hear a lot of noise from other guests.
Stayed 2 nights in Nov 2023
Response from DoubleTree by Hilton Cape Cod - Hyannis on Jan 5, 2024
Thank you for your review. We are sorry to learn of the noise issue that you experienced.

8/10 Good

Aldona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very responsive. One of the rooms had a noise issue due to vent system for pool. They turned off the system to allow the person in this room to sleep. It was a problem the first night.
Stayed 3 nights in Nov 2023

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I wish our room came with was a microwave. Other than that the bathroom was awesome. Huge tub and a great shower.
Stayed 2 nights in Oct 2023

10/10 Excellent

Janet

Stayed 4 nights in Oct 2023
Response from DoubleTree by Hilton Cape Cod - Hyannis on Jan 5, 2024
Thank you!

8/10 Good

B.J.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

chris

Travelled with family
Liked: Amenities
Check in was easy, staff professional, room clean and everyone friendly to help out.
Stayed 1 night in Oct 2023

2/10 Terrible

roya

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst experience of my life. They gave me a room on the first floor close to the pool and road. They said the pool is closed but didn’t say that the workers are fixing the pool. Too many workers were passing by my windows looking inside. I closed the windows and curtains. Lots of noise from street and parking lot. I asked for room change, they said they have none and didn’t accommodate me at all. It’s 2 am and I can’t sleep. The room is moldy and can’t breathe. Already took several medications.
Stayed 1 night in Sep 2023

2/10 Terrible

Shelley

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated decor, noisy, and way over priced.
Stayed 1 night in Aug 2023

10/10 Excellent

Edward

Very pleased with our stay.
The hotel was spotless. The only thing that could be considered a negative was the hotel was very large and spread out. For a 77 year old it was kind of tough to unload and carry our luggage to out room. We wish there had been a bellman/porter available to help. They did provide a cart but it was a long trip to our rooms and we felt compelled to return the cart out of common courtesy. Overall we were very pleased with out stay and will stay there again the next time we travel to Cape Cod.
Stayed 3 nights in Sep 2023

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Marissa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Could be better
The hotel aesthetics were very pretty outside and inside but the bed was not very comfy, the key cards rarely worked, lots of broken equipment in the gym, the bars and restaurants weren’t open Sunday or Monday, the lobby receptionist were very friendly but not very informative. The area surrounding the hotel is definitely a little rough. It was a very convenient location, walking distance to the harbor and downtown shops and restaurants. Lots of shops and restaurants in downtown Hyannis. Also only a 15 minute drive to go whale watching. The outside area was nice to sit out by the fire at night. Some great features of the hotel but it could use a little more updating outside of the lobby areas. Also a pretty quick drive from Boston.
Stayed 3 nights in Aug 2023

10/10 Excellent

Matthew

Stayed 2 nights in Aug 2023

8/10 Good

DILTON

Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Priscila, North grafton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

4/10 Poor

Kalawattie

Disliked: Cleanliness, staff & service, property conditions & facilities
Fire pit
Stayed 2 nights in Jul 2023

8/10 Good

Janet L. R.

Travelled with family
Liked: Cleanliness, staff & service
The property was rated 4 stars but in truth it is a 3 star hotel. There is no bellman service and the furnishings and maintenance are 3 and not 4 stars. The airport is located literally next to the airport. Thankfully the airport is not that busy so the noise is tolerable. The king size suite was huge which inspired my son to run up and down in it non-stop! And the staff were all lovely. We enjoyed our stay but I was expecting more for 4 star accommodation. My 9 year old son loved it and thought it was fab.
Stayed 2 nights in Jul 2023

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

4/10 Poor

Enea

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This hotel is different from the pictures. Way older and not maintained.
Stayed 2 nights in Jul 2023

4/10 Poor

Hyacinthe

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Reception was not very nice during checkin. She was not outright mean. Maybe she was having a bad day but she seemed angry and rolling her eyes. Gave the energy like she was being bothered. It was uncomfortable. The sheets seemed unclean, they were musty and itchy. The toilet leaked every time it was flushed. There was irons stains on the floor from the leaking toilet.
Stayed 2 nights in Jun 2023

8/10 Good

Junye

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Jun 2023

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 3 nights in Apr 2023

10/10 Excellent

ILARIA

Stayed 1 night in Apr 2023

10/10 Excellent

Joseph

Stayed 1 night in Mar 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Top quality accommodation at a reasonable price, located close by the Hyannis Transportation Center that gives bus service to Boston and to the whole of Cape Cod, and only a mile from the Hyannis airport terminal. So it is an ideal 'rest stop' whether travelling to or from the Cape.
Stayed 1 night in Mar 2023

8/10 Good

Marilyn, Brighton

Stayed 2 nights in Mar 2023

4/10 Poor

Karen

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
For the price I would’ve stayed elsewhere for a little bit more. Not as nice as the pictures online. I’ve never been disappointed staying at a Doubletree until now. Won’t stay here again.
Stayed 1 night in Mar 2023

10/10 Excellent

john

Stayed 1 night in Mar 2023

6/10 Okay

Ambreen

Business traveller
Disliked: Amenities
Old building, no included breakfast, expensive food when ordered and old gym with broken equipment. On check out I asked for 20 mins as was running late and house keeping kept knocking on my door asking if I was going!!!!
Stayed 5 nights in Feb 2023

8/10 Good

Jeffrey

Stayed 2 nights in Feb 2023

8/10 Good

Chandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Feb 2023

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

Dorothy James

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2022

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities
Beautiful hotel that I have stayed in many times - my only wish would be for a breakfast in the morning that wasn't so expensive. Lovely location and pool facilities.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Nov 2022

8/10 Good

Francisco

Stayed 2 nights in Sep 2022

8/10 Good

IZCHAK

Stayed 2 nights in Aug 2022

10/10 Excellent

Jeffrey

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice outdoor area
Stayed 2 nights in Aug 2022

6/10 Okay

Zoe

Travelled with family
The property should not have 4 stars. Our room had popcorn ceilings and popcorn wall. Bathroom had cracks in wall. I would say 3 stars at the very most. It was a very basic hotel.
Stayed 2 nights in Aug 2022