Premium bedding, in-room safe, desk, blackout drapes
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Reviews of Ambassador Inn & Suites

2.5 out of 5
Ambassador Inn & Suites
1314 Route 28, South Yarmouth, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 127 out of 264 reviews" "
Rating 8 - Good. 96 out of 264 reviews" "
Rating 6 - Okay. 30 out of 264 reviews" "
Rating 4 - Poor. 8 out of 264 reviews" "
Rating 2 - Terrible. 3 out of 264 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Linda

Travelled with family
Convenient to restaurants in the area. Breakfast included was continental, misleading!
Stayed 1 night in Apr 2024
Response from Peter P. -Manager on Apr 24, 2024
Dear LindaThank You for sharing your feedback, we thank you for the taking a time to do it.

10/10 Excellent

Danuza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great continental breakfast and amazing indoor and outdoor pool! Super well located!
Stayed 1 night in Mar 2024
Response from Peter P. -Manager on Mar 28, 2024
Dear DanuzaThank you for sharing your feedback, we appreciate it very much!. We are glad that you have enjoyed our breakfast, our pools and our location. We hope to have you stay again with us in near future.Thank You

2/10 Terrible

judith

Disliked: Cleanliness, staff & service, property conditions & facilities
place was a dump
Stayed 2 nights in Mar 2024

8/10 Good

rosalina, ludlow

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Peter P. -Manager on Mar 1, 2024
Dear RosalinaThank you for sharing your feedback, we appreciate it very much! We are glad that you have liked and enjoyed our establishment. We hope to see you again soon.Thank You

8/10 Good

Sandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids running the halls and screaming late into the night after the pool closed. Staff needs to get on top of this, especially in a hotel where you can hear a pin drop. Not all of us stay up until midnight.
Stayed 1 night in Feb 2024
Response from Peter P. -Manager on Mar 1, 2024
Dear SandraThank you for sharing your feedback, we appreciate it very much! We hope to see you again soon.Thank You

8/10 Good

Alvah

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Peter P. -Manager on Mar 1, 2024
Dear AlvahThank you for sharing your feedback, we appreciate it very much! We are glad that you have liked and enjoyed our establishment. We hope to see you again soon.Thank You

10/10 Excellent

Virginia

Property was nice. Front desk person was not that friendly.
Stayed 2 nights in Feb 2024
Response from Peter P. -Manager on Mar 1, 2024
Dear VirginiaThank you for sharing your feedback, we appreciate it very much! We are glad that you have liked and enjoyed our establishment and our hospitality. We hope to see you again soon.Thank You

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at a good value which is why I am a returning customer. Love the pool!!!
Stayed 1 night in Feb 2024
Response from Peter P. -Manager on Mar 1, 2024
Dear ValerieThank you for sharing your feedback, we appreciate it very much! We are glad that you have liked and enjoyed our establishment. We hope to see you again soon.Thank You

8/10 Good

Yamirys

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, room was very nice and clean. lots of restaurant options near by, some right across the street.
Stayed 1 night in Feb 2024
Response from Peter P. -Manager on Mar 1, 2024
Dear YamirysThank you for sharing your feedback, we appreciate it very much! We are glad that you have liked and enjoyed our establishment. We hope to see you again soon.Thank You

8/10 Good

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Peter P. -Manager on Mar 1, 2024
Dear TheodoreThank you for sharing your feedback, we appreciate it very much! We hope to see you again soon.Thank You

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were lucky enough to get the room right across from the pool. Staff was so friendly and professional.
Stayed 2 nights in Jan 2024
Response from Peter P. -Manager on Mar 1, 2024
Dear CynthiaThank you for sharing your feedback, we appreciate it very much! We are glad that you have liked and enjoyed our establishment and our hospitality. We hope to see you again soon.Thank You

8/10 Good

mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Peter P. -Manager on Mar 1, 2024
Dear MarkThank you for sharing your feedback, we appreciate it very much! We hope to see you again soon.Thank You

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service
Clean room updated bathroom.
Stayed 1 night in Dec 2023
Response from Peter P. -Manager on Mar 1, 2024
Dear CynthiaThank you for sharing your feedback, we appreciate it very much! We are glad that you have liked and enjoyed our establishment. We hope to see you again soon.Thank You

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Peter P. -Manager on Mar 1, 2024
Dear MichaelThank you for sharing your feedback, we appreciate it very much! We hope to see you again soon.Thank You

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Marcia

Stayed 1 night in Dec 2023

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and indoor pool ,hot tub and suana hit the spot. The continental breakfast was good.
Stayed 2 nights in Nov 2023

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in at very short notice, staff was very quick and proficient.
Stayed 1 night in Nov 2023

2/10 Terrible

Elizabeth

Business traveller, Travelled with partner
Disliked: Amenities
There was a youth hockey team there when we were there and they were running up and down the halls and screaming until midnight and were never spoken to by staff or parents. I understand kids will be kids but not all night long
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy clean and great service
Hot tub indoor pool sauna and breakfast for 2 peice was okay it was quiet and easy to book over all it was a nice stay Nd i recommend this hotel to others looking for a hotel on cape cod
Stayed 1 night in Nov 2023

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Peter P. -Manager on Nov 5, 2023
Dear GeraldineThank You for sharing your feedback, We appreciate it very much!. We hope to see you again soon.Thank You for your Business

4/10 Poor

Jeff

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
did not feel safe at the hotel with outdated amenities
Stayed 1 night in Oct 2023

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, great hotel. Would definitely stay there again.
Stayed 2 nights in Oct 2023
Response from Peter P. -Manager on Nov 5, 2023
Dear KatherineThank You for sharing your feedback, We appreciate it very much!. We will wait for you to visit us soon.Thank You for your Business

8/10 Good

joseph

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Peter P. -Manager on Nov 5, 2023
Dear JosephThank You for sharing your feedback, We appreciate it very much!. We hope to see you again soon.Thank You for your Business

10/10 Excellent

Rachelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Place was beautiful and cleaned
Stayed 2 nights in Oct 2023
Response from Peter P. -Manager on Nov 5, 2023
Dear RachelleThank You for sharing your feedback, We appreciate it very much!. We are glad that you have enjoyed our establishment and cleanliness. We hope to see you again soon.Thank You for your Business

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Peter P. -Manager on Oct 19, 2023
Dear GuestThank you for sharing your feedback, We appreciate it very much! Hope to see you again soon.Thank You

6/10 Okay

Caroline

Liked: Staff & service
Stayed 3 nights in Oct 2023
Response from Peter P. -Manager on Oct 19, 2023
Dar CarolineThank you for sharing your feedback, We appreciate it very much!

6/10 Okay

Ana M

Travelled with family
Liked: Cleanliness
Did not have any hooks in the bathroom, no mirror in the room and no sound barrier between the room.
Stayed 4 nights in Oct 2023
Response from Peter P. -Manager on Oct 19, 2023
Dear AnaThank You for sharing your feedback, we appreciate it very much! your comment and suggestion is well received and being worked on as I write this reply. Hope to see you again so you can witness these changes.Thank you

8/10 Good

Viet

Stayed 1 night in Oct 2023
Response from Peter P. -Manager on Nov 5, 2023
Dear VietThank You for sharing your feedback, We appreciate it very much!. We hope to see you again soon.Thank You for your Business

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Peter P. -Manager on Oct 4, 2023
Dear SandraThank You for sharing your feedback, We appreciate it very much! We hope to see you again soon.Thank you for your Business

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Peter P. -Manager on Oct 4, 2023
Dear AmandaThank You for sharing your feedback, We appreciate it very much! We hope to see you again soon.Thank you for your Business

8/10 Good

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Indoor pool and hot tub could have used a little upkeep but overall satisfactory.
Stayed 2 nights in Sep 2023
Response from Peter P. -Manager on Oct 4, 2023
Dear DebbieThank You for sharing your feedback, We appreciate it very much! We hope to see you again soon.Thank you for your Business

8/10 Good

David

Liked: Cleanliness, staff & service
Good overall, had no problems and only a minor criticism, room had 2 queen beds and glad we only needed one because the other was insanely creaky
Stayed 1 night in Sep 2023
Response from Peter P. -Manager on Oct 4, 2023
Dear DavidThank You for sharing your feedback, We appreciate it very much! We hope to see you again soon.Thank you for your Business

8/10 Good

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast in the morning and that coffee and/or tea was available throughout the day.
Stayed 3 nights in Sep 2023
Response from Peter P. -Manager on Oct 4, 2023
Dear JoanThank You for sharing your feedback, We appreciate it very much! I am delighted to learn that you have enjoyed our amenities. We hope to see you again soon.Thank you for your Business

8/10 Good

Heidi

Stayed 2 nights in Sep 2023
Response from Peter P. -Manager on Nov 5, 2023
Dear HeidiThank You for sharing your feedback, We appreciate it very much!. We hope to see you again soon.Thank You for your Business

6/10 Okay

rebecca

Stayed 3 nights in Sep 2023
Response from Peter P. -Manager on Nov 5, 2023
Dear RebeccaThank You for sharing your feedback, We appreciate it very much!. We hope to see you again soon.Thank You for your Business

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Peter P. -Manager on Oct 4, 2023
Dear guestThank You for sharing your feedback, We appreciate it very much! We hope to see you again soon.Thank you for your Business

10/10 Excellent

Lu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to the Cape for a bridal shower and just stayed one night. The rooms were just renovated and it was clean and comfortable. The staff were all very nice and friendly. Kerry was so nice and helpful. Check in was fast and the man was very informative about all our needs at the hotel. The breakfast wasn’t too good. But everything else about this place was very good. We will definitely stay here again.
Stayed 1 night in Sep 2023
Response from Peter P. -Manager on Sep 28, 2023
Dear LuThank You for sharing your detailed feedback, we appreciate it very much! We are glad that you have enjoyed our facility and our hospitality. We can not wait to see you again. please visit us soon.Thank You for your business.

10/10 Excellent

Janet

Liked: Staff & service, amenities, property conditions & facilities
It was a nice place to stay
Stayed 1 night in Sep 2023
Response from Peter P. -Manager on Sep 28, 2023
Dear JanetThank You for sharing your feedback, we appreciate it very much! We are glad that you have enjoyed our facility and our hospitality. We can not wait to see you again. please visit us soon.Thank You for your business.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel conditions were very clean and comfortable. The staff was amazing. I will definitely stay here again.
Stayed 2 nights in Sep 2023
Response from Peter P. -Manager on Sep 28, 2023
Dear GeorgeThank You for sharing your detailed feedback, we appreciate it very much! We are glad that you have enjoyed our facility and our hospitality. We can not wait to see you again. please visit us soon.Thank You for your business.

10/10 Excellent

Celso

Stayed 1 night in Sep 2023
Response from Peter P. -Manager on Oct 19, 2023
Dear CelsoThank You for sharing your feedback, we appreciate it very much! Hope to see you again soon.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool facilities and breakfastfood offerings.
Stayed 3 nights in Sep 2023
Response from Peter P. -Manager on Sep 28, 2023
Dear PeterThank You for sharing your feedback, we appreciate it very much! We are glad that you have enjoyed our facility and our hospitality. We can not wait to see you again. please visit us soon.Thank You for your business.

6/10 Okay

Daniel

Liked: Cleanliness
Disliked: Property conditions & facilities
Not great, not terrible
Staff was polite but not friendly - no smiles at all. The bathroom was clean but faucet and tub drain needed repair. Central location of indoor pool makes hallways damp and muggy. Overall unpleasant smell in rooms.
Stayed 1 night in Sep 2023
Response from Peter P. -Manager on Sep 23, 2023
Dear DanielThank you for sharing your feedback, we appreciate it very much!

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to golf courses
Stayed 2 nights in Sep 2023
Response from Peter P. -Manager on Sep 23, 2023
Dear KennethThank you for sharing your feedback, we appreciate it very much! We hope to see you again soon.Thank you

8/10 Good

Carmen

Liked: Amenities
Hrh
Stayed 1 night in Sep 2023
Response from Peter P. -Manager on Sep 23, 2023
Dear CarmentThank you for sharing your feedback, we appreciate it very much! We hope to see you again soon.Thank you

10/10 Excellent

Orchidée

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute and clean hotel. What sets them apart is the kindness of the staff and owner. We blew our tire across the street and they helped us by calling AAA and waited the whole time with us outside. Such kind people. Thanks again!!
Stayed 1 night in Sep 2023
Response from Peter P. -Manager on Sep 13, 2023
Dear OrchideeThank you for sharing your feedback, we appreciate it very much! It is your kindness that you think so highly of our staff. We are glad that we were able to help. It was great chatting with you and your family that day while we waited for the AAA. Hope to see you again in future. Take care.Thank You

8/10 Good

ELLEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Room was very clean. Comfy beds. Hairdryer shorted out electricity in room, but front desk was helpful and had lights on by time we returned from dinner.
Stayed 1 night in Sep 2023
Response from Peter P. -Manager on Sep 13, 2023
Dear EllenThank You for sharing your feedback, we appreciate it very much! Your comment is noted and taken care of since. We hope to see you in future.Thank You

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We used the hotel as an overnight due to a nearby wedding. Very accommodating staff quiet and comfortable room.
Stayed 1 night in Sep 2023
Response from Peter P. -Manager on Sep 13, 2023
Dear AlanThank You for sharing your feedback, we appreciate it very much!, We are glad to learn that you have enjoyed your however short stay. We hope to see you in future and for longer time.Thank You

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Peter P. -Manager on Sep 13, 2023
Dear MichaelThank You for sharing your feedback, we appreciate it very much! We hope to see you in future soon.

8/10 Good

mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated older property, well kept. Even has a sauna! Two swimming pools looked clean and inviting. Breakfast was not good and the breakfast area was not monitored very well.
Stayed 2 nights in Sep 2023
Response from Peter P. -Manager on Sep 13, 2023
Dear MaryThank You for sharing your feedback, we appreciate it very much!