Most amenities broken. Water slide closed for duration of stay and through the next week. Lazy river, closed. Hot tub- broken.
We were not notified of this ahead of time, not even at arrival. No updates on website. We chose this property solely based for the lazy river and water slide. Tried to speak to front desk, staff, and they said they can’t do anything and no manager was present. Asked 3 occasions to speak management. Very disappointing.
It is very humid with poor drainage, outside our room/villa was puddles and puddles- very slippery and did not dry or have anywhere to drain.