Romantic Double Room, 1 King Bed, Jetted Tub
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Reviews of Motel Costa Express

2.5 out of 5
Motel Costa Express
Av. López Portillo No. 1557 Mza. 19, Lote 14 Reg. 104, Cancun, QROO

Reviews

5.8
Rating 10 - Excellent. 10 out of 74 reviews" "
Rating 8 - Good. 20 out of 74 reviews" "
Rating 6 - Okay. 11 out of 74 reviews" "
Rating 4 - Poor. 12 out of 74 reviews" "
Rating 2 - Terrible. 21 out of 74 reviews" "

6.4/10

Cleanliness

5.8/10

Staff & service

4.8/10

Amenities

6.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First ever stay in a motel
This place was amazing. I felt so refreshed after 2 days there. The floor is clean to walk around and quiet. Such a feeling of freedom there. Hot shower was great. Hairdryer was great. It's even more secure with the automated garage door.
Stayed 2 nights in Dec 2022

4/10 Poor

Randi Latia

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The cleaner did a great job, check in was quick and the room was spacious, but there were ants and spiders in the room. There was also mold on the roof in the bathroom.
Stayed 1 night in Jul 2022

2/10 Terrible

peter

Stayed 1 night in Feb 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this property to anyone visiting Cancun. An individual unit is offered to each guest, including a garage, however you do not receive a key to the unit (small interior lock on door only). The garage door does close, but has a large opening near the top & can be opened manually from the outside. The lock on the ground floor unit window also did not lock. The bed was large and made, but did have multiple stains + ants running across it.
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not have my room reservation in their system. I had to pay to stay there.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under construction, no lighting in the bathroom
Stayed 7 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Okay as a place to stay very cheaply. Reasonably clean. Hot water comes and goes. Wifi comes and goes.
Stayed 5 nights in Oct 2018

2/10 Terrible

anna, usa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was horrible. They refused to let me stay even when I showed them my reservation. It was in a sketchy part of town and they were not helpful. I almost had to sleep in the street because of them. When I complained they said, oh sorry, it must have been a mistake. That mistake could have turned deadly for me. It also cost more than 200 usd for taxi fare because they refused to let me stay. I didnt get my money back either..
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

we stay 2 days because we pay in advance but is no good
Stayed 2 nights in Jan 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible
Location 30 minutes outside of the city by taxi or further out by bus. Motel in Mexico is used for a couple of hours (if you know what I mean) not a place to stay for family or young spring breakers, frequently used by truck drivers, given the location being outside the city. I called the motel when I arrived and they said it was not the motel. Called to cancel & did not refund me. Motels, in Mexico, are not paid in advanced, by the way was told by the residents of the city.
Stayed 4 nights in Mar 2017

2/10 Terrible

Sabrina, Cancun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hated it
The hotel did not have basic items such as blankets and washcloth and the staff did not service the room daily.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a hooker hotel.
They charge by the hour. You cannot lock your room when you leave. The toilet didn't flush, the shower didn't work, you could see through the sheets, there were only 7 channels on the tv and 4 of them were porn. There is nothing in the neighborhood which is dark dirty and dangerous. Military base across the street. Check in couldn't speak to a person had to hand stuff through a hole in a window. Drivers at the airport refused to take us to location. Phone number listed in Orbitz is incorrect. Bed was like sleeping on a pad of concrete We were supposed to stay two nights, busted out of there after one and didn't even try to get a refund. Not worth the assle.

2/10 Terrible

Verified traveller

Disliked: Room comfort
DO NOT GO THERE
IT'S A BROTHEL

2/10 Terrible

anonymous, australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be warned
This is not a typical motel. we just wanted something basic to sleep the night during a lay over so nothing fancy. It turned out this motel also ad "book by the hour" options. we were not given a key, and when asked were told they didn't have one and we were to exit via the garage door and press the button to shut it on the way out. It was not even close to the airport which the description on expedia said it was (it cost us $40 for a cab, because not even the shuttles from the airport went there because it was so far out). there was cigarette burns in the bed and there was not even food close by. I am not overly fussy and have back packed around central and south america in hostels, but we did not stay here and forfeited our booking because. 1 we did not feel safe in the neighbourhood (it was in the middle of nowhere on a main hwy), 2. we could not leave the room and lock our belongings up even to just go get food. 3. there was no food close by for dinner 4. it was not close to airport and we a flight to catch the next day.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Roz, Stuart Fl

Disliked: Staff & service, property conditions & facilities
Nice large room and bathroom.
It has no dressers or drawers, no ironing, can't make any phone calls but they let me use their kitchen to make my porridge and tea in the mornings. The staffs can't speak English. The room was beautiful with king size bed and nice size bathroom.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good staff and secure with the big gargae doors. Place is inexpensive and away from the beaches but you can take the bus or community vans to downtown or the beaches for about $0.50. Big rooms.

4/10 Poor

Angel, Murrieta, CA

Liked: Staff & service
Disliked: Property conditions & facilities
Not for picky travelers
Courteous staff, facilities are OK but require a large investment to bring it up to snuff. The world's oldest towels, paper-thin pillows, throw tissue in the toilet at your own risk, lots of sad little details that speak of a lack of attention to the rooms. Morning food and beverage service is terrible, drink portions are small. Sad to see so much potential wasted. Bring your own TP.

4/10 Poor

mario, canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The door didn't lock plus had no key for the room did not feel very safe for are stuff.

6/10 Okay

Verified traveller

Liked: Staff & service
Very nice place for staying
The staff was very kind. The hotel is far from the hotels zone so unless you don't have a car, you need to take 2 buses to get there (it takes about 40 minutes). It does not apear in the site, but there is no key for the room's door but you have a garrage door that you close when you walk from your room. They also have a guard at night.

6/10 Okay

Traveling Man, Canada

Liked: Property conditions & facilities
Disliked: Room comfort
Not what I expected
Where to begin? First it took the airport shuttle almost one hour to find the place...turned out to be miles away from everything! Second we got quite puzzled when we pulled up at the reception and the prices started ' hourly ' and it said something about sexually on the bottom which I couldn't translate but the message was clear! Then we got our room with some very unusual instructions about closing the garage door behind us which seems to mean that this unit is occupied. Big bed with a big mirror on the ceiling above...we got quite a giggle out of that. TV at the end of the bed and despite my suspicion I turned it on...Do not bring children!!! Other than all that I have to say that the place was clean , bed comfortable if you can ignore the history of the mattress:) Overall it's cheap enough to do the trick for one night after the flight but then it's definitely time to move on. I'm not prude but I felt a bit dirty when we left and my girlfriend agreed!
The magic mirror

4/10 Poor

laureano

Disliked: Staff & service
cobran extra por limpieza
Stayed 7 nights in Dec 2023

8/10 Good

Hector

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno en general.
Precio acorde a la calidad del hospedaje. Ubicación cercana a donde necesitaba ir y de fácil acceso. Todo ok.
Stayed 2 nights in Oct 2023

4/10 Poor

Norberto

Liked: Cleanliness, property conditions & facilities
No ofrecen lo que reservas, y llegando al hotel te cobran "cuota de saneamiento"

2/10 Terrible

Raúl Reynaldo

Disliked: Cleanliness, staff & service, property conditions & facilities
Mala atención en la entrada, tuvimos que esperar hasta las 2 PM cuando queríamos pagar por un early check in y dónde tuvimos que irnos a otro lugar para poder descansar. Hasta que ya pudimos entrar a la habitación nos dieron habitación donde el baño no servía y se quedaba todo, su solución fue darnos un destapacaño y no ayudo nada. Jamás volvería ni a preguntar por algo perdido
Stayed 1 night in Oct 2023

2/10 Terrible

Jimmy

Stayed 3 nights in Sep 2023

2/10 Terrible

Omar

Cobraron más de lo acordado
Me robaron. La reserva era por 570 pesos y me cobraron 1650 pesos .
Stayed 1 night in May 2023

6/10 Okay

Zuleyma

Travelled with family
Disliked: Cleanliness
Stayed 4 nights in Mar 2023

4/10 Poor

Victor Prado

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Se pregunto durante la estadía por el agua caliente y jsmas solucionaron el problema....
Stayed 9 nights in Feb 2023

6/10 Okay

VICTOR MANUEL

Stayed 2 nights in Feb 2023

10/10 Excellent

Fernando

Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Belen

Stayed 3 nights in Nov 2022

2/10 Terrible

Erick

Travelled with partner
Disliked: Cleanliness, staff & service
Pésimo servicio de la recepcionista .!!, desconocen su información y falta de anotación al cliente .!!
Stayed 1 night in Jul 2022

10/10 Excellent

jean Christophe

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nikel
Stayed 11 nights in Feb 2022

2/10 Terrible

Alan

Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Staff & service, amenities
No respetaron la reserva , no pudimos utilizar la habitación y aún así cobraron las 2 noches
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complicado no manejan llaves de habitacion, la limpieza si no la solicitas no la hacen
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio excelente desde q entras todo limpio.. la comida riquisima
Stayed 5 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Primer día el cuarto no contaba con llave Por la noche no avía agua para tomar una ducha Cuando pedía room service tardan tanto para llevarte tu comida y después los platos se quedan por dos días de donde los deben de recoger Nunca mas y no lo recomendaria
Stayed 4 nights in Aug 2019

6/10 Okay

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Personal Poco Profesional y Antipatico.
Reserve el Hotel para 1 noche pues estaba cercano a unas citas de negocios. No me agrado el trato recibido en recepcion como falta de profesionalidad y amabilidad. La habitacion nos dieron una como muy basica sin nada especial aunque nos habian dicho por facebook que sinos podian dar otro tipo de habitacion que no fuera la standard pues tienen el mismo costo, la verdad no quisieron pq si habia disponibilidad y habitaciones libres. Se negaron a darnos factura aun con opcion de pago en el hotel, cosa que no deberia ser asi. La habitacion esta anticuada en decoracion y servicios como TV, lo unico que tiene aceptable es q es de bien tamaño. Falta de seguridad, vino a vernos un amigo y lo dejaron pasar sin consultar con nuestro cuarto si lo estabamos esperando o no. Bastante mejorable tanto en Personal, amabilidad, facturacion, decoracion, servicios ...
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cómodo sólo mejoren él servicio de room service, y nos toco un w.c. qué no funcionaba correctamente
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena opcion, por precio y limpieza muy amplio. Yo estuve saiendo a lugares alrededor de cancun y llegaba a dormir, todo muy comodo y limpio.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
リーズナブルでした。
Stayed 1 night in Dec 2018

8/10 Good

Sergimjh, Estado de México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo un extra, para subir categoria
Muy comodo, personal atento, te dan tu llave, si te quedas mas dias deja tu llave para limpieza, alejado del centro para ir a zona hotelera y las playas esta a 45min en camion o 30min en coche, esto lo compensa por el precio por noche( que pudiera bajar mas para atraer mas clientes), Esta sobre una avenidad principal asi que cualquier transporte publico te lleva al centro y de ahy tomas otro camion R1 o R2 para la zona hotelera. De regreso de la zona hotelera toma el camion R2 te bajas en el soriana, y ahy pasan las combis o pecesaras que te dejan enfrente del hotel, dicen P Maya.Deves preguntar todo el tiempo, o quedaras parado, o toma un taxi costo maximo $50 pesos a donde quieras ir. digo para que te muevas sin preguntar mucho jjiji
Stayed 2 nights in Aug 2018

8/10 Good

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

bere, cancun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
agradable
muy agradable la estancia!! todo tranquilo....................................................
Stayed 1 night in Jul 2018

8/10 Good

sergio, cdmx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
buen hotel, no hay mas q describir, bien para lo que esta diseñado
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Arreglar el aire acondicionado Que en todas sus habitaciones cuenten con agua caliente Mala recepción del Internet El olor que dejan en las habitaciones cuando las limpian es demasiado intenso debería ventilar antes de entregarlas
Stayed 6 nights in Apr 2018