Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
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Reviews of Villa Roma Resort and Conference Center

3 out of 5
Villa Roma Resort and Conference Center
356 Villa Roma Rd, Callicoon, NY

Reviews

6.6
Rating 10 - Excellent. 57 out of 281 reviews" "
Rating 8 - Good. 78 out of 281 reviews" "
Rating 6 - Okay. 66 out of 281 reviews" "
Rating 4 - Poor. 39 out of 281 reviews" "
Rating 2 - Terrible. 41 out of 281 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Zhuwen

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Christina

Travelled with family and small children
Liked: Amenities
We did enjoy and we have been here several times but def needs some upgrades especially arcade and prizes! It was kids week (presidents week) wish there was some more free activites and kid friendly movies day we were their it was Oppenheimer both 10am and 9pm! Pool was great thw inflatables and soccer room great the dining room staff wonderful!!
Stayed 1 night in Feb 2024

8/10 Good

jeanine

Travelled with family
Liked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Some upgrades to the room need to happen but overall really liked it and will be back.
Stayed 1 night in Jan 2024

10/10 Excellent

Rogerio

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Jesse

Stayed 2 nights in Dec 2023

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very old property , the room smell old… reminds the shinning scary movie.
Stayed 3 nights in Oct 2023

6/10 Okay

Karen

Travelled with family
Liked: Staff & service
The property needs upgrading and deep cleaning. It was probably really quaint about 25 years ago. I felt some nostalgia being there but the room smelled musty and the carpets needed cleaning as well as the grout in the bathroom. The area where the pool tables and games were was also very musty smelling. The pool tables needed to be fixed as the felt on one was ripped and the other table kept the balls from moving properly from underneath. We had to lift the tables to get the balls. The food upstairs was very expensive and not that good. On the cafe, our breakfast was better. The wait staff was very friendly. It was nice to see security walking around the building as well. The gym building was old and dirty. The parking lot was broken up and a falling hazard . This could be a lovely destination but they need a good maintenance and construction crew to get it that way.
Stayed 2 nights in Oct 2023

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness
Upon my arrival at the resort the front desk staff left a lot to be desired. Maybe since it was a bit late they were tired but I received a very luke warm welcome. The tone was dour and it didn't make me feel like I wanted to stay. Thankfully the rest of the time there was nice, outside of the rainy weather. We didn't get to take advantage of the outdoor activities because nothing seemed to be happening. They gave out printed lists of activities, most of which weren't of interest to my family. The food and staff at the Roman Garden Cafe made our stay worth it, especially Julia!
Stayed 2 nights in Oct 2023

6/10 Okay

Pamela J.

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Staff were not responsive to needs (asked for more in-room coffee 4 times in 4 hours and never received any-had to call again in the morning and finally got results). Main DR prices were high and they don't advertise the menu until you are seated. Cafe was decent and food was good. Noisy hallways and upstairs guests-must not be much noise insulation between floors. Would not stay again.

4/10 Poor

rajesh

Travelled with family
Disliked: Staff & service, property conditions & facilities
Attractions not open, needs restructuring.
Went on a Friday, Saturday schedule and most of the family activities were closed. Did not justify the resort cost paid. Average hotel rooms.
Stayed 2 nights in Sep 2023

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there off season, so outdoor pool areas were closed, but the indoor one was open. The hot tub is very good, however the pool was too chilly to go right in. They need to raise the heater at least 5 degrees. The hotel had nightly entertainment that was very good.The staff is friendly, the hotel lobby is beautiful, the rooms need updating, but for the one of the last one of the operating Catskill Hotels, it was nostalgic.
Stayed 1 night in Sep 2023

6/10 Okay

christopher

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Nice staff. Interior space (rooms, hallways, etc.) could use an update.
Stayed 2 nights in Aug 2023

8/10 Good

Anthony

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

James

Travelled with group
Liked: Amenities
Moldy smells, stained carpets. If this is your thing it’s a fine place
Stayed 2 nights in Aug 2023

10/10 Excellent

Don

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for kids!
Stayed 3 nights in Aug 2023

8/10 Good

naoko

Stayed 2 nights in Aug 2023

10/10 Excellent

Wendi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun quick stay at Villa Roma
Room was nice, Doc Holiday provided plenty of on site entertainment. Family place.
Stayed 1 night in Aug 2023

2/10 Terrible

Joyce

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty bathrooms, room not ready, pool was was too overcrowded, major safety concern, pictures are false advertisement on orbitz and their website, Josh the manager was unprofessional as I called asking for a refund because we were not staying in a falsely advertised place, he refused to refund my money, which I know he absolutely can. I would not let a stray dog stay here. Again false advertising on the website, it does not look lile this AT ALL!
Stayed 1 night in Jul 2023

10/10 Excellent

Jo-Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Villa Roma has everything you need and want right there on the property. It was the first time visiting for my husband and I and we had a wonderful time
Stayed 2 nights in Jul 2023

2/10 Terrible

Christina

Disliked: Cleanliness, property conditions & facilities, room comfort
They had the nerve to charge 300.00 for a room. The place might have been decent in 1950. Mold in bathroom awful smell in rooms. Stains all over carpet. Tiny tv didn't work. They were going to make us wait till next day i asked for another room and that was just as gross. Help very pleasant. They should pay guezt to stay there
Stayed 1 night in Jul 2023

6/10 Okay

Marisa

Travelled with partner
Although the lobby and grounds were beautiful, the room was outdated with large stains on carpet and beds that should have been replaced years ago. The room smelled of mildew. The hot tub had paint literally peeling off everywhere. They were disorganized and had wrong hours listed for dining room. Overall, I was disappointed.
Stayed 2 nights in Jul 2023

4/10 Poor

jerylan, new hyde park

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We pulled up no one helped us with the bags. We unloaded the car ourselves. And upon leaving dragged them down ourselves. My biggest complaint is that the hotel is geared for time sharing and the hotel guests are not important. The pool is a big issue. Time sharers get up early and reserve the chairs in the pool area. By 9:10am there is no where to sit. Rows and rows of tables and chairs with "reserved towels and coolers" They get up early and take over the whole pool area. Most of the lounges did not have "bodies" on them and there were not 350 people in the pool. The late night shows (9:30pm) were filled with babies, toddlers and stollers. No cocktail service. Go get your own or bring your own. The outside activities are geared for very young children. Do not buy the inclusive package, if it rains you are out of luck. This morning the pool was closed because it was cold and the indoor was closed as well. The Cesar dinner was nice and the wait staff was also nice but we went out for the other dinners. I would not go back. I like to be able to sit at the pool.
Stayed 3 nights in Jul 2023

4/10 Poor

Olivia

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Check in and cafe staff members were very nice. Rooms were very outdated, and the air conditioner had a buildup of dust and dirt. Hallways and room had an unpleasant odor. Sketchy vibe. On a positive note, the outdoor amenities were nice. All in all, I would not stay here again, and the room was not at all worth the price
Stayed 1 night in Jul 2023

10/10 Excellent

Thomas

Stayed 2 nights in Jul 2023

4/10 Poor

Dean

Disliked: Property conditions & facilities, room comfort
Not worth the money chathed
Stayed 1 night in Jul 2023

6/10 Okay

Kirit

Liked: Staff & service
Stayed 2 nights in Jun 2023

2/10 Terrible

Barbara

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The place was a dump
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
family trip
Stayed 1 night in Jun 2023

8/10 Good

Olena

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Need updates but was fun
Nice outdoor pool. Very short hours for amenities, shortest I’ve even seen, pools close 8, gym 5. Some amenities are only 3-5 hours like zip line & boats. The property is extremely outdated. It looks like it hasn’t been renovated in 50 years. The dinner food was very overcooked and now worth the $55pp (it’s included for all inclusive guests). The cafe on the 1st floor was great and the ladies working there / the Starbucks were great. Bowling alley was also extremely old & outdated. Only thing that was lovely was the outdoor pool, loungers and jacuzzi. We didn’t even get to see the indoor pool as it was closed each time we went, they are short staffed so all the guards were outside. The fish in the pond were lovely, with a nice playground. Zip lining was also fun but very low - geared towards little kids.
Stayed 2 nights in May 2023

10/10 Excellent

Timothy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was an experience of oll world style and graneur. The kids pool wasn't opened-under repair.
Stayed 2 nights in May 2023

8/10 Good

Daniel

Liked: Cleanliness
Stayed 2 nights in May 2023

8/10 Good

Svetlana

Stayed 3 nights in May 2023

2/10 Terrible

Katie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff were very rude and not friendly. They promoted activities that my children were to young to do just to make a sell and no refund was given. Very disappointing.
Stayed 2 nights in May 2023

2/10 Terrible

Navjot

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a 2 bedroom suite got to the property around 3 pm they won’t give us the room until 4pm because we booked from Expedia went back at 3:55pm they said 4pm not even 5 mins before the staff was very rude had no knowledge of anything within or around the property they were not busy but just kept talking with each other rather than helping the customers worst checking in experience especially when your traveling with 2 kids would not recommend staying here horrible staff horrible property.

2/10 Terrible

Navjot

Travelled with family
Disliked: Staff & service, amenities
The front desk is very rude they have no knowledge of anything within or around the property won’t give you room until 4pm not even at 3:59pm. They were not even busy they just keep talking to each other rather they helping customers. The bartender at the second floor has more knowledge then the the front desk lobby staff. Rather stay at a near hotel then staying here

8/10 Good

Alana

Liked: Staff & service, amenities
Disliked: Cleanliness

10/10 Excellent

Eduard

6/10 Okay

Luis

Disliked: Property conditions & facilities
Back in its day it must’ve been great it needs a little lift facelift hard to find good staff members

4/10 Poor

Linda

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This place is very outdated. Feels more like a senior citizen housing facility. The place needs a serious revamp.
Stayed 2 nights in Nov 2022

2/10 Terrible

Lela

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Had terrible experience with check in and check out. Hotel receptionists couldn’t see that I made payment through Expedia and I was asked to pay AGAIN for my stay. They been very unpleasant and not accommodating except one rep. Who finally figured it out. However I had to deal with the same issue during the check out . My stay was totally ruined. I use Expedia all the time and never had such terrible experience with any hotel.
Stayed 1 night in Oct 2022

8/10 Good

Leonard

Liked: Property conditions & facilities
Not what we expected
The time of year we choose was off season and there weren't many people there, but they put us in a room very far away from the main lobby. The hallway is not flat, it literally is like a rolling hill and we were at the very end of it. We could not park anywhere near our room and had to walk very far with our luggage. If there were any bellhops, they were not offered to us. The restaurant staff was very friendly, but the check-in staff was not. They did not offer any info about their facility and if we didn't ask questions, they did not volunteer info. We are glad we went there because we heard about this place for years, but we would not go back.
Stayed 2 nights in Sep 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Sep 2022

2/10 Terrible

Claudette

Stayed 1 night in Sep 2022

6/10 Okay

Nicole

Stayed 2 nights in Sep 2022

8/10 Good

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 4 nights in Aug 2022

4/10 Poor

colleen

Travelled with family, Travelled with group
The convenience of pool and activities which are geared towards younger children was good. Food options were minimal and the buffet was not good and expensive, we ate off the property for most meals which is inconvenient. Rooms ok, basic
Stayed 2 nights in Aug 2022

8/10 Good

Viktoriya

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The show by Jane Curry was absolutely wonderful! It was the best show we have seen in any resort. The use of the pools and of the bouncy houses is convenient. The dinner and breakfast, which are available for an extra fee, are good, but not great. The room needs to be renovated since the shower leaks and the water doesn't drain in the sink.
Stayed 1 night in Aug 2022

2/10 Terrible

Dina Ketcham-

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely filthy in every way !!
Stayed 3 nights in Aug 2022