2 outdoor pools, pool umbrellas, sun loungers
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Reviews of The Manor at Puerto Galera

4 out of 5
The Manor at Puerto Galera
Yacht Club Road, Barangay Sto. Nino, Puerto Galera, Mindoro Oriental

Reviews

8.6

Excellent

Rating 10 - Excellent. 53 out of 106 reviews" "
Rating 8 - Good. 42 out of 106 reviews" "
Rating 6 - Okay. 8 out of 106 reviews" "
Rating 4 - Poor. 1 out of 106 reviews" "
Rating 2 - Terrible. 2 out of 106 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Shug, Melbourne Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay, this was my second time staying here. The staff are very friendly and helpful. I would highly recommend this for anyone that is looking for a great place to stay.
Stayed 3 nights in Oct 2019
Response from Manor Team on Oct 17, 2019
Thank you so much for your positive feedback. We appreciate your kind words. We want all our guest to be satisfied and meet their expectation as much as possible. Thank you. From: Manor Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so accommodating and they excel in customer satisfaction. The rooms are large, bathrooms have hot water, refrigerator that keeps your drinks icy cold, the A/C - well you have to keep it on low when in the room (very effective). Breakfast offers a good variety and very yummy. It’s away from the night clubs and noisy night life. Quiet, private and serene. It doesn’t get any better. FYI - after staying a few days I was upgraded to the VIP room as it was available and was offered out of kindness and courtesy. Wow. I recommend staying here as a return customer.
Stayed 6 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stayed 4 nights in Jun 2019

10/10 Excellent

Harald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019
Response from Manor Team on Jun 3, 2019
Thank you for choosing the Manor Sir Harald :)

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As advertised
Overall no complaints at all, it is what is advertised as
Stayed 2 nights in Mar 2019

8/10 Good

Molliere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet relaxing place and excellent service.
Service was great, close to White beach and walking distance to get a boat for diving/snorkelling.
Stayed 1 night in Feb 2019

10/10 Excellent

SHK, Taipei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice secluded location next to the yacht club. Large, clean rooms. Friendly staff. Food is mediocre, but that's typical for Philippines.
Stayed 2 nights in Feb 2019

4/10 Poor

Chris

Disliked: Cleanliness, property conditions & facilities, room comfort
2.5 star hotel masked as 4 star - disappointing.
On the face of it, lovely looking small hotel. Views amazing.. However, - this is not a 4 star hotel - more like 2.5 stars - bed sheets and pillows stained - bedding very cheap - shower dreadful - dribble night 1, no water at all (inc sink) first morning (until they fixed it). - no blackout curtains so room was very light at sunrise. - Wi-Fi is almost non-existent - Cannot use laptop so rely on mobile phone Wi-Fi which is decent enough. - this is not a 60gbp a night hotel- half that is reasonable. - every decision has to go past the manager (owner), who is based in Manila.. he seems very short-sighted. Hotels.com were very unprofessional in helping me with these issues. As the hotel wouldn't refund unused nights, hotels.com wouldn't help me further. I've used them often, but no more.
Stayed 2 nights in Feb 2019

10/10 Excellent

pj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Wifi can be improved, but yeah i can say this for most parts of the philippines
Stayed 6 nights in Dec 2018

10/10 Excellent

John, QC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel to stay in if you need to be located next to the Yacht Club.
Stayed 4 nights in Oct 2018

8/10 Good

Ralph, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with an amazing view of the island. Room was gorgeous and felt at home. The staff responded to us immediately upon request. There was some minor water pressure issues in the bathroom but we assume because they were trying to fix the pool. Once it was fixed water worked perfectly. Overall great experience and I would return again!!
Stayed 3 nights in Oct 2018

8/10 Good

Ronald

Weekend Getaway 🙂
Had an enjoyable stay at this hotel. The staff is nice and the room was also nicely appointed. There is a beautiful view and a quiet setting. It doesn’t seem there is much focus on the restaurant but it’s ok as there are many options for dining in the area.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
manor to the max
overall experience is amazing except there's no free breakfast for the rm that i booked was expecting breakfast is included..
Stayed 1 night in May 2018

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A different Puerto Gallera experience
Cozy, relaxing and comfy!
Stayed 1 night in Feb 2018

10/10 Excellent

Miguel, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lost paradise at Puerto Galera
All began before our arrival. We were on the way there with a late check in so we called to inform them. The front desk person (Marisel) was so attentive to the extreme of wait for us to make sure we get there safe after a long trip on the road. That was the first of many of good things that happened to us. Next day we decided to have our own menu for dinner so we asked her if it was possible to have it so she went over and spoke to a nice and professional person who happen to be the General Manager (Chuck) and who went not the extra mile but more than that to call the kitchen and restaurant staff whom were off at the time to come back and prepared our dinner as requested by us. That is extraordinary unbelievable but they did it and that made us so happy that we are coming back soon. Thanks Chuck, Marisel, Yinqui, Ate (Chef) and Christy for all your attention and for making us happy.
Stayed 2 nights in Jan 2018

8/10 Good

Perry , North Carolina, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed staying there. Breakfast was very good. Very great view from our room.
Stayed 2 nights in Dec 2017

8/10 Good

Tony, Australia

Liked: Cleanliness, staff & service, room comfort
Nice hotel up and behind the yacht club.
Being on top of the hill has the benefits of being away from town and it’s inherent noise but also means a fair amount of climbing. As I was on the top floor and breakfast is down in the garden this represents 7 floors to climb. Thankfully I’m still reasonably fit. The staff were always polite and cheery and the place acceptably clean despite the constant downpours. My only negative points are that the hand towels felt cheap and non absorbent and the breakfast was far too salty. I brought this up and was told that they do not add salt the eggs are cooked in butter. Friends I told this too said that there is a local butter substitute which is very salty. it may be that this was used.
Stayed 2 nights in Nov 2017

8/10 Good

Henry Anaya, San Antonio, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet is what you looking for!! awesome place!!!
fantastic stay. coming back in future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

BETH, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY
Stayed at the Honeymoon Room at the Manor. King Size Bed small but nice room with big terrace with view Free breakfast 10 choices and a great breakfast. Had dinner at their sister restaurant "FELLINI aka CASA ITALIA", best pizza i've ever had including Italy and the price was moderate. Manor is on a small hill overlooking four waters including Puerto Galera Bay...it is not a beach hotel but near all the beaches which is what we prefer. No insects due to the nice breeze, no vendors, private and exclusive. I'm going back. .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
they were currently renovating ... the staff were brilliant esp the young boy. Always needed a lift to get anyway but that's cheap. The pool was great .... once it is finished .. it will be a better place to stay. The art work around the place was really cool. We felt looked after and valued.

10/10 Excellent

CHIU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Robert, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
KEEP COMING BACK
I keep coming back to MANOR every year, and the Manor does not disappoint. Great staff, secure with fantastic views but good walk distance or tricycle distance to most of the major Puerto Galera beaches.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite for this trip
This was a couples romantic week. We totally enjoyed the staff, the food and facilities. For our budget, it fit Perfectly for us. We will go back

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Unfortunately not impressed
I'm a pretty easy going person. I like a nice hotel. the view is spectacualar, the facility is beautiful. but there is no restaurant on site and it's quite a hike to the nearest anything.. No phone in room, so you can't call for room service, no coffee maker, recommended restaurant exclusive to the hotel with a great looking menu and they deliver, however, nothing was available for beef dishes, nor any of the desserts listed. Dont think I would ever go back.

6/10 Okay

Syed, London, UK

Liked: Cleanliness, staff & service
Disliked: Room comfort
Just OK
This hotel needs a lot of improvements. I spoke to the owner as well, he is a really nice guy and trying his best Only common area had internet whereas on the website it stated that it has wifi in the rooms as well The mashed windows open by itself due to wind. Need to have better window handles Hotel would not take credit card at the hotel. Water in the taps or shower stops sometimes. I had to request for water on 3 occasions This hotel is far from action. you have to take a tricyle for everyplace so if you are here for a romantic reason away from crown then this is good else its a ride to all the tourists attractions

10/10 Excellent

Adrian Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Andrea, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation in Puerto Galera
I thoroughly enjoyed my stay at the Manor. Our room was spacious and clean with a nice view of the pool. There was a fully stocked mini fridge with a nice array of goodies. The staff at the Manor was EXCELLENT! Particularly the gentleman at the front desk & the morning kitchen staff, nicest people. My only complaints were the spotty wifi and the fact that they made a huge fuss about us paying with a credit card. As a small business owner, I found it annoying that nowhere in their materials did it say that credit cards were not accepted or that there was a minimum. I understand that there is often a small fee incurred with the use of a credit card but it seemed trivial considering we were being good customers/consumers of above mentioned mini fridge goods. All in all, still a good value. Great bfast included!

6/10 Okay

Anele, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach is far from the hotel
The staff were all nice. The problem is food and location. I thought the meaning of beachfront is as soon as you go out the hotel there will be beach in front of the hotel, but what it exactly meant is literal, it faces the beach that is so far. The hotel is located in the mountain, so if you want to go to beach it is mountain trail going down and returning to hotel, climb up.

6/10 Okay

Verified traveller

Could be a lot better
Excellent nature location, beautiful building. I learned that the hotel is bankrupt. Always there are power cuts almost everyday. Isolated location yet stunningly beautiful. The hotel restaurant service was not so good. Very unprofessional.

10/10 Excellent

Mike, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Close to the Beach
The Hotel uses Cell phone for business phone, so it was difficult to establish initial contact. But once contact was established (via sms) no problems. The Staff was great, able to fulfill all requests, even flowers and champagne at the last min

10/10 Excellent

Scott, Idaho, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel close to the beach
This is the best facility my wife and I have ever stayed in. The hotel is close (within walking distance) of the Muelle Pier in Puerto Galera, Mindoro, Philippines. The facility is set on a hillside with a breathtaking overlook of the bay and surrounding area. The hotel and grounds are well maintained and beautifully decorated. The staff was very warm and welcoming and immediately made accommodations for us upon arrival allowing us to check out late the next day with no additional charge. The room was very comfortable and clean and well decorated. The views from the room were amazing. The restaurant only had covered outdoor seating which was great for us because the weather was just right. The food was delicious with the only drawback of the whole experience being that they were out of some items and so the full menu was not available. The location was quiet and peaceful. This is the best vacation getaway in the Philippines!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is nice and has great views.
Upon arrival we were to call the hotel and be picked up at the Ferry Terminal. Instead of sending a Van or Truck they sent a "tricycle" (Motorcycle with side car) to pick us up with all of our luggage because the owner was using the Hotel F150. It was very uncomfortable and not a good way to start the stay. Once we got settled in, though, we had a pleasant 2 days. The food in the little restaurant is very good and the prices are quite reasonable. The pool is very clean and nice, and, as stated, the view is excellent. When we were taken back to the Ferry Terminal it was in the Ford F150! We would stay there again.

8/10 Good

Lynne, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manor September 2014
Rooms were great and very spacious. Staff were very friendly and helpful. Main pool wasn't finished so that was disappointing. No bar or nightlife. Guests were invisible. Hotel was not located near beach. Tricycle ride to everywhere. Food was great.

10/10 Excellent

Rick White, Kentucky, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Relax and Enjoy the view
Had a great time at the Manor, Very relaxing and a beautiful place. Service was great. Close to everything. Would recommend for couples.

8/10 Good

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

RM, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
Very nice place for the price. Nice view of the ocean. A little bit of a challenge to get to since the tricycle drivers want to charge extra since it is uphill. Just hate dealing with that hassle. Place would be smart to invest in their own trike. Friendly staff and quiet location. Nice pools. Good place to be alone with friends and yourself. Only negative is the power goes out on a fairly regular basis and that means air con too...but hey, you are on vacation so chill. * special compliment to trainee named Clarinette. Pleasant, hardworking and quick with service.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
manager was hard to please and rude to talk to
manager was hard to please and rude to talk to,overnight power outage..freaking hot

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
looks nice on the surface
underneath the façade, the kitchens are dirty, the refrigerators mix raw, cooked and dairy food uncovered. The drains do not drain well. the electrics are exposed in the bathroom and the toilet is so close to the wall that your knees touch the wall whilst using it. the towel rail fell off the wall. On the positive side the view is good, and the bedroom spacious. But the door won't lock properly and the lighting is poor. they charge a piddling amount for a towel to use at the pool.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Manor
Beautiful location with views of the jungle and water from both sides. Spectacularly designed hotel full of interesting Mackintosh style details and interesting art collection. Gardens beautifully maintained surrounded by jungle.... Fantastic views, sunsets, etc. About a 20 minute walk to town. Restaurant very good, but doesn't always have everything on the menu.... Great massage services and very friendly staff in general ..... If you like peace and quiet, this is a great place to stay. Highly recommend.... Hope to return in the near future.....

10/10 Excellent

Jack, KingKing and Richelle, Ajax, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
had a great time
unbelievably beautiful view , surrounded by mountains and oceans. great beautiful gardening and design. the best B and B every stayed. love the airy feeling. staff needs to have accurate info...often couldn't answer your inquiry or don't understand, or wrong info, it could be little too windy at night, reminds me of the novel of Emily Bronte. statues on the 2nd and 3rd floor a little scary to the kids. it's one amazing hotel, but out of the hotel, it's a different world, best to come on a yacht! because Yacht Club is steps away...

8/10 Good

Gerdie de beer, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Nice setting and excellent rooms with a lovely view. One thing that is NOT up to standard and looks terrible comparing to the class of the rest of the hotel is the restaurant area with the plastc chairs etc. also no orders for dinner after 9. They must do something to upgrade the restaurant area. Overall very nice stay there!!! Fantastic art collection.

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Pretty view and grounds

10/10 Excellent

Beth, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. It is really an Art Gallery. It was such a pleasure to be sorrounded by all beautiful art pieces. Staff are amazing and so helpful. The view is to die for.

8/10 Good

Verified traveller

Liked: Staff & service
Had a great stay at The Manor. The grounds and sky pool was beautiful, and food at the restaurant the best meals we had on the island. The rooms could do with some upkeep so I would say the hotel overall is not exactly 4.5 stars, I would maybe say 3.5, but was a very enjoyable holiday.

10/10 Excellent

Henrico, Firenze, Italia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a great Hotel away from the noise
The Staff were so helpful and did anything for me. They upgraded me to a superior suite and I was able to request Breakfast of my choice. It is only a 10 minute Bike ride to White Beach and it had great views. Definitely going back

10/10 Excellent

Al, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immaculate place to stay.....A Must if you can
The reviews are 100% correct about The Manor. This is by far the best place to stay at Puerto Galera and I had a great experience here one of my best in Philippines. Just call reception upon arrival and they will pick you up in 5 mins. I did have problems coming over to the island as I missed the last boat as was approached by shonky boat owners and this in turn made me miss a night at this hotel. The manager I think Miss M was very welcoming and offered a friend a free breakfast who was not staying at the hotel as she felt bad that we missed a night at the hotel and also upgraded me to a fantastic room with a view. The whole property is great..beautiful gardens and settings, close to town, nice breafast and a super swimming pool. If you can afford the extra spoil yourself and stay here. I can't wait to visit again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manor
Best hotel on island island if your looking for quiet getaway