2 outdoor pools, pool umbrellas, sun loungers

Reviews of Legian Beach Hotel

4.5 out of 5
Legian Beach Hotel
Jalan Melasti Legian Kelod, Legian, Bali

Reviews

8.8

Excellent

Rating 10 - Excellent. 541 out of 1005 reviews" "
Rating 8 - Good. 318 out of 1005 reviews" "
Rating 6 - Okay. 85 out of 1005 reviews" "
Rating 4 - Poor. 40 out of 1005 reviews" "
Rating 2 - Terrible. 21 out of 1005 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jordyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and the grounds were beautiful! The room was the perfect fit for our needs.
Stayed 6 nights in Apr 2024

6/10 Okay

Lenka Del

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very friendly staff, clean and quiet location. We were really happy with our stay.
Stayed 8 nights in Apr 2024

10/10 Excellent

Ivo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic gardens to walk through from the hotel rooms to the beach. The road in front is not a thoroughfare so it’s so easy to get from the hotel to the beach and back again. Security is amazing.
Stayed 8 nights in Apr 2024
Response from Armilda on May 8, 2024
Dear Ivo,Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the gardens and found the accessibility to the beach both convenient and secure. It is great to know that our efforts to maintain a beautiful and safe environment have enhanced your experience. We look forward to welcoming you back for another pleasant stroll through our gardens and a relaxing time at the beach.Kind regards,Legian Beach Hotel Management

8/10 Good

Debra Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bungalow stay in a quiet area of the hotel was good. Good breakfast.
Stayed 10 nights in Apr 2024
Response from Armilda on May 8, 2024
Dear Debra Jane,Thank you for sharing your experience. We are pleased to hear that you enjoyed the peace and quiet of our Bungalow accommodation and that our breakfast met your expectations. We strive to provide a comfortable and enjoyable environment for all our guests, and we are glad we could contribute positively to your stay. We look forward to welcoming you back for another pleasant visit.Kind regards,Legian Beach Hotel Management

8/10 Good

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, was upgraded as staying near a friend. Great breakfast and pools
Stayed 6 nights in Apr 2024
Response from Armilda on May 5, 2024
Dear Kelly,Thank you for your wonderful review. We are thrilled to hear that you enjoyed the upgrade and found our service to be great. It is also fantastic to know that our breakfast and pool areas contributed positively to your experience. We strive to make each guest's stay memorable, and we are glad we succeeded with yours. We look forward to welcoming you back soon for another delightful visit.Kind regards,Legian Beach Hotel Management

10/10 Excellent

Sarah, Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place to stay, great rooms and nice amenities including breakfast 😀
Stayed 9 nights in Apr 2024
Response from Armilda on May 5, 2024
Dear Sarah,Thank you for your positive review. We are thrilled to hear that you found our place very good to stay, with great rooms and nice amenities, including breakfast. We strive to provide a comfortable and enjoyable experience for all our guests, and we are happy we could meet your expectations. We look forward to welcoming you back soon for another delightful stay.Kind regards,Legian Beach Hotel Management

10/10 Excellent

Jennifer lynda

Travelled with group
We really enjoyed our stay here. Food all round was excellent. It is a little,older than a few other resorts but the cost is extremely reasonable. Great location, great staff.
Stayed 6 nights in Apr 2024
Response from Armilda on May 5, 2024
Dear Jennifer Lynda,Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed your stay, particularly the excellent food, our great location, and the wonderful service provided by our staff. We are glad that the value for the cost met your expectations as well. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable visit.Kind regards,Legian Beach Hotel Management

10/10 Excellent

Naomi Elizabeth, Dunsborough

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 7 nights in Apr 2024
Response from Armilda on May 5, 2024
Dear Greg,Thank you for your review. We are delighted to hear you found your experience beautiful. We hope to have the pleasure of welcoming you back soon.Kind regards,Legian Beach Hotel Management

6/10 Okay

JASON ROY

Travelled with partner
The room was so noisy that we did not sleep the entire five days. Gardens are neglected
Stayed 5 nights in Apr 2024
Response from Armilda on May 5, 2024
Dear JASON ROY,We sincerely apologize for the discomfort you experienced due to the noise in your room and the state of our gardens during your stay. It is very important to us that our guests enjoy a restful environment, and clearly, we fell short. We are taking your comments seriously and will be looking into both the noise issue and the garden maintenance immediately.Thank you for bringing these issues to our attention. We hope to have an opportunity to better serve you in the future and to provide the peaceful and pleasant experience you should expect from us.Kind regards,Legian Beach Hotel Management

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 1 night in Apr 2024
Response from Armilda on May 5, 2024
Dear Greg,Thank you for your review. We are glad to hear that your stay met your expectations and that you had no complaints. We look forward to welcoming you back for another satisfying visit.Kind regards,Legian Beach Hotel Management

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyable stay with top class staff and facilities.
Stayed 5 nights in Apr 2024
Response from Armilda on May 5, 2024
Dear KEVIN,Thank you for your kind words. We are thrilled to hear that you had a really enjoyable stay and appreciated our top-class staff and facilities. We strive to provide an exceptional experience for all our guests, and your feedback is a wonderful affirmation of our efforts. We look forward to welcoming you back for another excellent visit.Kind regards,Legian Beach Hotel Management

6/10 Okay

Riste

Liked: Staff & service, amenities
Close to everything, great service,
Stayed 7 nights in Apr 2024
Response from Armilda on May 5, 2024
Dear Riste,Thank you for your review. We are thrilled to hear that you appreciated the great service and our convenient location close to everything. We look forward to your next visit and hope to continue providing excellent service.Kind regards,Legian Beach Hotel Management

6/10 Okay

Paul

Travelled with family
Disliked: Property conditions & facilities
Walk everywhere
Stayed 8 nights in Jan 2024
Response from Armilda on May 5, 2024
Dear Paul,Thank you for your concise feedback. It is great to hear that our location made it convenient for you to explore the area by foot. We hope you enjoyed all the nearby attractions and look forward to welcoming you back soon.Kind regards,Legian Beach Hotel Management

8/10 Good

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money
Stayed 7 nights in Apr 2024
Response from Armilda on Apr 23, 2024
Dear Grant,Thank you for your positive review. We are delighted to hear that you found your stay to be excellent value for money. We strive to provide a great experience at a competitive price, and it is rewarding to know that we have succeeded. We look forward to welcoming you back to our hotel.Kind regards,Legian Beach Hotel Management

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great facilities
Stayed 6 nights in Apr 2024
Response from Armilda on Apr 16, 2024
Dear Matt,Thank you for your positive review. We are delighted to hear that you appreciated our location and facilities. We look forward to welcoming you back soon for another great experience.Kind regards,Legian Beach Hotel Management

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property is central to all the action in Legian. Easy to beach, shopping and dining. Property is a little older with gardens needing a bit more TLC, but it's clean and easy. Our room was upgraded (new paint and furniture). The Noise from the main road was excessive on most nights. Scooters and motorcycles. Ear plugs are highly recommended. The noise in the resort is minimal, it's just the road noise from outside.
Stayed 7 nights in Apr 2024
Response from Armilda on Apr 16, 2024
Dear Jason,Thank you for your feedback. We are happy that you enjoyed our central location and the recent upgrades to your room. We apologize for the noise from the main road and appreciate your suggestion about ear plugs. We are continually seeking ways to improve and hope to provide a quieter experience on your next visit.Kind regards,Legian Beach Hotel Management

10/10 Excellent

Suzanne, West End

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend the delux ir premier pool units. Having your own pool to cool off in was an experience and we will definitely be booking again. Love it!
Stayed 4 nights in Apr 2024
Response from Armilda on Apr 16, 2024
Dear Suzanne,Thank you for your wonderful recommendation. We are delighted to hear that you enjoyed the Premier Pool Villa with the private pool feature. It is great to know that this added a special touch to your stay and that you are already planning to return. We look forward to welcoming you back for another delightful experience.Kind regards,Legian Beach Hotel Management

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a fantastic location. The swimming pools are great, the staff are friendly, the rooms are clean. Buffet breakfast is fabulous. Highly recommend
Stayed 5 nights in Apr 2024
Response from Armilda on Apr 14, 2024
Dear Matthew,Thank you for your fantastic review. We are thrilled to know that you enjoyed our fantastic location, great swimming pools, friendly staff, clean rooms, and fabulous buffet breakfast. Your high recommendation means a lot to us. We look forward to welcoming you back for another wonderful experience.Kind regards,Legian Beach Hotel Management

10/10 Excellent

Jake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful always have a smile on their face. Room was cleaned perfectly daily, the breakfast buffet is amazing. No complaints from us
Stayed 9 nights in Mar 2024
Response from Armilda on Apr 14, 2024
Dear Jake,Thank you for your kind words and for taking the time to write a review. We are delighted to hear that our staff's friendliness and helpfulness stood out during your stay, and that our daily housekeeping and breakfast buffet exceeded your expectations. It is wonderful to know you had a flawless experience. We look forward to hosting you again soon.Kind regards,Legian Beach Hotel Management

6/10 Okay

Gary

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
no communication with staff as they don't speak English. Due to constant noise we were moved to a studio apartment, we paid for Deluxe Cottage, management totally useless, the minute it sounds like a confrontation he disappears, never did we get an apology and we would like a refund on the room differences. The first 24 hours we had to stay in the original room til they decided to give us another room. Said room being right in the driveway turn a round area and major foot traffic. Resort from HELL.
Stayed 6 nights in Mar 2024
Response from Armilda on Apr 14, 2024
Dear Gary,We are truly sorry for the issues you faced during your stay, including communication difficulties and noise disruptions. We take your feedback seriously and will address these concerns to improve. We would like to discuss the room change and any related refunds directly with you. Your satisfaction is crucial to us, and we hope for another chance to provide you with a better experience.Kind regards,Legian Beach Hotel Management

6/10 Okay

Sharon

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were lovely. The hotel itself was in need of some love and care. We ate lunch at the restaurant and it wasn’t great!
Stayed 5 nights in Mar 2024
Response from Armilda on Apr 14, 2024
Dear Sharon,Thank you for taking the time to share your feedback. We are happy to hear that you found our staff lovely. We acknowledge your comments regarding the hotel's condition and your dining experience. Rest assured, we are committed to continuous improvement and will address these areas. We hope to have the opportunity to welcome you back and provide a better experience.Kind regards,Legian Beach Hotel Management

10/10 Excellent

Wayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place and excellent friendly service
Stayed 5 nights in Mar 2024
Response from Armilda on Apr 14, 2024
Dear Wayne,Thank you for your kind words. We are delighted to hear you found our place nice and quiet with excellent, friendly service. We look forward to welcoming you back for another pleasant stay.Kind regards,Legian Beach Hotel Management

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel really couldn't fault it
Stayed 7 nights in Mar 2024
Response from Armilda on Apr 2, 2024
Dear Amanda,Thank you for your wonderful feedback. We are thrilled to hear that you had a great experience at our hotel and could not find any faults. It is always our goal to provide an exceptional stay for our guests, and we are glad we met your expectations.We look forward to welcoming you back for another faultless visit.Kind regards,Legian Beach Hotel Management

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff especially Molly for her care for repeat customers. Breakfast is the best in Bali 😀
Stayed 5 nights in Mar 2024
Response from Armilda on Apr 2, 2024
Dear Graeme,Thank you for your kind words and for highlighting Molly's exceptional care for our repeat customers. We are delighted to hear that you found our staff friendly and that our breakfast stood out as the best in Bali for you. We take great pride in our team's dedication to providing outstanding service and making every guest feel valued and well-cared for.We will be sure to pass on your compliments to Molly and the rest of our team. We look forward to welcoming you back for another memorable stay.Kind regards,Legian Beach Hotel Management

10/10 Excellent

Adir, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to beach, shops and restaurant choices. Great facilities.
Stayed 11 nights in Mar 2024
Response from Armilda on Apr 2, 2024
Dear Nancy,Thank you for sharing your positive experience. We are delighted to hear that you found our location excellent, conveniently close to the beach, shops, and a variety of restaurants. It is great to know that our facilities met your expectations and contributed to a great stay.We look forward to welcoming you back for another enjoyable visit.Kind regards,Legian Beach Hotel Management

2/10 Terrible

Kim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is run down and is falsely advertised needs major updates this is not a 5 star hotel
Stayed 5 nights in Mar 2024
Response from Armilda on Apr 2, 2024
Dear Kim,Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations and that you found our property to be run down and not reflective of the standards we aim to uphold. We take your comments seriously and are committed to addressing these concerns.We continuously strive to improve our facilities and services to ensure they meet the high standards our guests expect and deserve. Your feedback is valuable to us as part of this ongoing process.We hope to have the opportunity to welcome you back in the future and provide you with a stay that truly reflects the quality and service Legian Beach Hotel is known for.Kind regards,Legian Beach Hotel Management

10/10 Excellent

Darla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For those like us that appreciate this: adults only pool is the highlight!!!!!!!! Everything else is fantastic too but that is a game changer for us.
Stayed 7 nights in Mar 2024
Response from Armilda on Mar 25, 2024
Dear Darla,Thank you for sharing your appreciation for our adults-only pool, which stands out as the highlight of your stay. We are delighted to hear that this feature significantly enhanced your experience, providing a peaceful ambience. It is wonderful to know that everything else about your stay was fantastic as well.We look forward to welcoming you back for another outstanding visit, where the tranquility of our adults-only pool awaits to offer you another game-changing experience.Kind regards,Legian Beach Hotel Management

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

colleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location close to the beach was ideal Garden view villa was perfect, very clean & comfortable Staff are very friendly & helpful.
Stayed 10 nights in Mar 2024
Response from Armilda on Mar 18, 2024
Dear colleen,Thank you for sharing your positive experience. We are delighted to hear that you found our location close to the beach ideal and enjoyed the Deluxe Garden villa for its cleanliness and comfort. It is wonderful to know our staff's friendliness and helpfulness stood out to you during your stay.We look forward to welcoming you back for another enjoyable visit.Kind regards,Legian Beach Hotel Management

10/10 Excellent

Alberto Cayetano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful , relax , clean , beautiful atmosphere, but it would be nice if the hotel provide in the room an iron and an ironing board , the tv was not working the las 2 days , the rest was amazing !!!
Stayed 7 nights in Mar 2024
Response from Armilda on Mar 18, 2024
Dear Alberto Cayetano,Thank you for your lovely feedback. We are delighted to hear you found our hotel beautiful, relaxing, and clean, with a beautiful atmosphere. We appreciate your suggestion regarding the provision of an iron and ironing board in the rooms and will consider this to enhance our guest experience.We apologize for the inconvenience caused by the TV not working during the last two days of your stay. We will ensure our maintenance team addresses such issues more promptly in the future to prevent any disruption to our guests' comfort.We are happy to know that the rest of your stay was amazing, and we look forward to welcoming you back for another exceptional experience.Kind regards,Legian Beach Hotel Management

10/10 Excellent

Aisling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

steven frederick

Travelled with partner
Liked: Staff & service
Resort was amazing staff were so friendly great location breakfast was awesome thank you
Stayed 10 nights in Feb 2024
Response from Armilda on Mar 11, 2024
Dear Steven Frederick,Thank you for your wonderful review. We are delighted to hear that you had an amazing experience at our resort. It is fantastic to know that you found our staff so friendly, enjoyed our great location, and thought our breakfast was awesome. Your kind words mean a lot to us, and we are looking forward to welcoming you back for another fantastic stay.Kind regards,Legian Beach Hotel Management

6/10 Okay

Lara

Liked: Cleanliness
Stayed 3 nights in Mar 2024

4/10 Poor

Andy

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Crappy serviced received by front hotel staff. Let a bad taste to the start of the holiday.
Stayed 8 nights in Feb 2024
Response from Armilda on Mar 11, 2024
Dear Andy,We are truly sorry to hear about the poor service you received from our front hotel staff. This is not the experience we want our guests to have, especially at the start of their holiday. Your feedback is valuable to us, and we will address this issue with our team to ensure it does not happen again. We hope you will give us another chance to provide you with the exceptional service we are known for.Kind regards,Legian Beach Hotel Management

10/10 Excellent

Julie-Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel. The room was cleaned spotless everyday, huge choices for breakfast, great premises,pool. We loved staying at the Legian Beach Hotel.
Stayed 10 nights in Feb 2024
Response from Armilda on Mar 10, 2024
Dear Julie-Anne,Thank you for your fabulous review. We are delighted to hear that you enjoyed your stay at the Legian Beach Hotel. It is fantastic to know that you found your room cleaned spotless every day and enjoyed the huge breakfast choices. We are also thrilled that you loved our premises and pool. Your kind words mean a lot to us, and we are looking forward to welcoming you back for another fantastic stay.Kind regards,Legian Beach Hotel Management

8/10 Good

Giacomo

Liked: Cleanliness, staff & service
Close to shop and restaurant, staff is very nice and beautiful breakfast
Stayed 5 nights in Feb 2024
Response from Armilda on Mar 5, 2024
Dear Giacomo,Thank you for your positive feedback. We are delighted to hear that you enjoyed our convenient location close to shops and restaurants, as well as the friendliness of our staff and the quality of our breakfast. We strive to provide a memorable experience for all our guests, and it is wonderful to know we succeeded with you.We look forward to welcoming you back for another beautiful stay.Kind regards,Legian Beach Hotel Management

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the friendly staff and the upgrade to a premium pool villa was a nice surprise as it was our 25th wedding anniversary would stay here again without a problem
Stayed 7 nights in Feb 2024
Response from Armilda on Mar 5, 2024
Dear Peter,Congratulations on your 25th wedding anniversary and thank you for choosing to celebrate such a special occasion with us. We are thrilled to hear that you loved the friendliness of our staff and that the surprise upgrade to a Premier Pool Villa added to the joy of your celebration. We are honored to have been part of your memorable milestone and look forward to welcoming you back for more wonderful experiences in the future.Kind regards,Legian Beach Hotel Management

8/10 Good

paul

Liked: Cleanliness, staff & service
I would strongly advise a non garden room over the garden rooms even though they are cheaper. The building is newer and nicer. The fitness centre was terrible, running machines rusty and unsafe to use. I was scared to use them. Staff and ground were five star.
Stayed 1 night in Feb 2024
Response from Armilda on Mar 5, 2024
Dear paul,Thank you for sharing your valuable feedback. We appreciate your advice regarding the room selection and are glad to hear that you found the non-garden rooms to be newer and nicer. We apologize for the condition of the fitness center equipment; your safety is our top priority, and we are immediately addressing these concerns to ensure our facilities meet the high standards our guests expect.We are delighted to know that you found our staff and grounds to be five-star quality. We take great pride in our team and the beautiful environment we maintain for our guests.We hope to have the opportunity to welcome you back, providing a stay that fully meets all aspects of your expectations.Kind regards,Legian Beach Hotel Management

10/10 Excellent

Kellie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time returning to Legian Beach Hotel to stay in the Premier Pool Villa. Again, loved everything about it. Love the privacy of our own villa with the benefits of staying in a resort. The little extras like laundry, VIP cocktails in the evening, the management party, were all a lovely touch. Staff super friendly and nice and no request is too much. Will be back. Thank you.
Stayed 6 nights in Feb 2024
Response from Armilda on Mar 5, 2024
Dear Kellie,Thank you for choosing to return to Legian Beach Hotel and for your wonderful feedback. We are thrilled to hear that your second stay in our Premier Pool Villa was just as enjoyable as the first. It is great to know that the privacy of the villa, along with the added benefits and little extras, contributed to making your stay special.We are delighted that you appreciated the VIP cocktails, management party, and the high level of service provided by our staff. Your satisfaction and willingness to return mean the world to us.We look forward to welcoming you back for another memorable stay. Thank you for your continued support.Kind regards,Legian Beach Hotel Management

6/10 Okay

susan

Stayed 4 nights in Feb 2024

10/10 Excellent

Joyce

Stayed 5 nights in Feb 2024

10/10 Excellent

Suzanne Michelle

Travelled with group
Liked: Amenities
I just returned from my second stay here. My first stay was 5 years ago and the service was great then which is why I came back and it has not changed at all. A friend came with me and it was her first time staying here. She was so impressed with the service and how lovely the staff are. We had a few issues during our stay and the staff were very accomodating and wanted us to be comfortable. They also helped with a few things we needed as well. The buffet breakfast is amazing and we at at the Ocean Front Restaurant and also has cocktails every day by the pools and bars. Such a beautiful resort and so clean. We were sad to go but will be back next year!
Stayed 6 nights in Feb 2024
Response from Armilda on Feb 27, 2024
Dear Suzanne Michelle,Thank you for choosing to return to our resort for your second stay, and for bringing a friend to experience our hospitality for the first time. We are thrilled to hear that the service you remembered fondly from 5 years ago remains unchanged and that both of you were impressed with the dedication and kindness of our staff.We are glad to know that any issues encountered were promptly addressed by our team, ensuring your comfort throughout the stay. It is wonderful that you enjoyed our buffet breakfast, dined at the Ocean Terrace Restaurant, and relished cocktails by the pools and bars, enhancing your experience with us.Your kind words about the beauty and cleanliness of our hotel are greatly appreciated. We are delighted you are planning to return next year and look forward to welcoming you back for another memorable stay.Kind regards,Legian Beach Hotel Management

4/10 Poor

Evelyn

Travelled with partner
Liked: Cleanliness, amenities
suppose to have a Deluxe Garden View Room our view was the driveway entrance of the hotel lots to traffic etc two large buses full of guests came the first weekend had to put up with the buses being parked adjacent to our balcony they would start their motors and run them for approximately 1 hour before leaving for their day trip to where ever this was anytime from 7.00am to 8.00am would never stay there again and definitely would not recommend it to anyone. They are also doing a lot of renovations at the moment so not to quite in some parts
Stayed 14 nights in Feb 2024
Response from Armilda on Feb 27, 2024
Dear Evelyn,We are truly sorry your stay did not meet expectations due to the room location, noise from buses, and ongoing renovations. Your peace and satisfaction are crucial to us, and we regret we fell short this time.We appreciate your feedback as it guides our improvements. We hope for a chance to better serve you in the future, showing the high standard of hospitality we aim for.Kind regards,Legian Beach Hotel Management

8/10 Good

John Sidney, Swanview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, breakfast great,
Stayed 5 nights in Feb 2024
Response from Armilda on Feb 24, 2024
Dear John Sidney,Thank you for your feedback. We are delighted to hear that you found our location and breakfast to be great. We strive to provide our guests with a memorable experience through our strategic location and diverse breakfast options. We hope the rest of your stay was just as enjoyable and look forward to welcoming you back soon.Kind regards,Legian Beach Hotel Management

10/10 Excellent

Stephen William Fairley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, brilliant staff.
Stayed 13 nights in Feb 2024
Response from Armilda on Feb 17, 2024
Dear Stephen William Fairley,Thank you for your kind words. We are thrilled to hear you found our hotel great and our staff brilliant. We strive to provide exceptional service and a memorable experience for all our guests. Your feedback is greatly appreciated, and we look forward to welcoming you back for another outstanding stay.Kind regards,Legian Beach Hotel Management

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very hard, and not comfortable, both my partner and I had sore backs for the stay. Other then that it was a great place to stay.
Stayed 5 nights in Feb 2024
Response from Armilda on Feb 17, 2024
Dear brett,Thank you for taking the time to share your feedback. We are glad to hear that, overall, you found our place great for your stay. However, we are sorry to learn about the discomfort you and your partner experienced due to the hardness of the bed. We understand how crucial a good night's sleep is to the enjoyment of your stay, and we regret any inconvenience this caused. We appreciate your input as it helps us identify areas for improvement in our guest experience. We'll take your comments into consideration as we continually strive to enhance the comfort of our accommodation.We hope to have the opportunity to welcome you back and provide a more comfortable and enjoyable stay in the future.Kind regards,Legian Beach Hotel Management