Front of property

Reviews of Sugar Country Motor Inn

3.5 out of 5
Sugar Country Motor Inn
220 Bourbong Street, Bundaberg West, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 153 out of 287 reviews" "
Rating 8 - Good. 100 out of 287 reviews" "
Rating 6 - Okay. 22 out of 287 reviews" "
Rating 4 - Poor. 7 out of 287 reviews" "
Rating 2 - Terrible. 5 out of 287 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ronak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, super clean..would highly recommend!!!
Stayed 2 nights in Apr 2024
Response from Property Manager. on Apr 28, 2024
Thanks Ronak

10/10 Excellent

Abhishek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 3-night stay at the property while visiting the surrounding beaches. Excellent location, clean and comfortable. Easy access to the city centre and beaches, swimming pool, restaurant/bar on sight and spacious/comfortable rooms. Loved it.
Stayed 3 nights in Mar 2024
Response from Property Manager. on Apr 2, 2024
thanks for review , hope to see you again

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, great price, well above expectations!
Stayed 1 night in Feb 2024
Response from Property Manager. on Mar 29, 2024
Thanks Sam for taking the time to place a review , glad you enjoyed your stay

10/10 Excellent

Marc, Gracemere

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Property Manager on Mar 5, 2024
Thanks MarcGlad you enjoyed your stay

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management were wonderful and solved a problem for us more than satisfactory.
Stayed 2 nights in Feb 2024
Response from Property Manager. on Feb 20, 2024
Thanks Rodney hope the rest of your trip goes well

8/10 Good

Stephanie

Stayed 1 night in Feb 2024
Response from Property Manager. on Feb 20, 2024
Thanks Stephanie

10/10 Excellent

Romesh

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Property Manager. on Jan 31, 2024
Thanks Romesh

8/10 Good

LYNETTE

Stayed 1 night in Jan 2024
Response from Property Manager. on Jan 31, 2024
Thanks Lyn hope to see you again soon.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Property Manager. on Jan 1, 2024
Thanks Sharon, glad you enjoyed your stay..

6/10 Okay

Stephen

Stayed 1 night in Dec 2023
Response from Property Manager. on Jan 31, 2024
Thanks Stephen

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very welcoming and friendly. Rooms were clean and tidy.
Stayed 1 night in Dec 2023
Response from Property Manager. on Dec 22, 2023
thank you for your review.

10/10 Excellent

Bev

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Property Manager. on Dec 22, 2023
Thanks Bev

8/10 Good

Stephen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this accommodation for convenience, and it tick that box perfectly. The staff are very friendly and informative. We didn't eat at the restaurant, but it was very busy and seemed to have a great choice.
Response from Property Manager. on Feb 12, 2024
Thanks Steven

10/10 Excellent

Judy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was friendly and helpful. Rooms were very neat and clean. Was surprisingly quiet being so close to the train station. Location so handy to everything. The only negative was the wet weather. Great value great stay. Thank you to staff and Management.
Stayed 2 nights in Dec 2023
Response from Sugar Country Motor Inn on Dec 22, 2023
Thanks Judy

8/10 Good

Peter

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Sugar Country Motor Inn on Dec 22, 2023
thanks Peter

8/10 Good

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Easy going and relaxed
Stayed 1 night in Oct 2023
Response from Sugar Country Motor Inn Bundaberg on Oct 29, 2023
Good Morning BridgetThank you for your Post Stay Review they are highly valued by us and we will always endeavour to act on any feedback received both positive and negative. We look forward to taking care of you again in the future, all the very best for now.

10/10 Excellent

Aiden

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay, affordable and the staff were awesome upon arrival and leaving
Stayed 1 night in Oct 2023
Response from Property Manager. on Oct 29, 2023
Thankyou Aiden, it was a pleasure having you.

10/10 Excellent

Simara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent. My room was clean and spacious. Staff was friendly and happy to help. Only problem was there no parking outside my room. Otherwise everything was excellent
Response from Sugar Country Motor Inn Bundaberg on Oct 10, 2023
Good Afternoon Simara,Thank you for completing a post-stay review it is greatly valued by us. We love hearing that you had a wonderful stay and hope to see you again in the future. When booking again please make comment about needing a carpark in fron of your unit and we will do our very best to accommodate your needs.

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and accomodating.
Stayed 3 nights in Sep 2023
Response from Sugar Country Motor Inn Bundaberg on Oct 10, 2023
Good Afternoon Cathy,Thank you for taking the time to complete a post-stay review they are highly valued by us. It is wonderful to hear that your stay with us was so positive we would love the opportunity to take care of you in the future. All the very best.

8/10 Good

Tarron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were really nice but bathroom was a little dated but still ok. The shower pressure was amazing. And beds were comfortable. Would stay again.
Stayed 2 nights in Sep 2023
Response from Sugar Country Motor Inn Bundaberg on Sep 27, 2023
Good Morning TarronThank you for your post-stay review they are highly valued by us and we endeavour to act on any feedback received both positive and negative. Yes we agree the bathrooms are a little dated something we are working toward improving in the future. Mid-October we will be expanding our dinner menu in the restaurant significantly and also offering breakfast as well due to overwhelming demand. We would love the opportunity to take care of you in the future.

8/10 Good

Marcus

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
good location
Stayed 2 nights in Sep 2023
Response from Sugar Country Motor Inn Bundaberg on Sep 23, 2023
Good Afternoon MarcusThank you for taking the time to complete a guest review we truly value them and always endeavour to act on any feedback received both positive and negative. We hope you enjoyed your stay with us and would love the opportunity to take care of you in the future.Kind RegardsSugar Country Motor Inn Bundaberg

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Sep 2023
Response from Sugar Country Motor Inn Bundaberg on Sep 11, 2023
Hi AnthonyWe are so happy that you had such a wonderful stay with us we look forward to taking care of you again in the future.

10/10 Excellent

Brittany

Stayed 1 night in Aug 2023
Response from Sugar Country Motor Inn Bundaberg on Sep 11, 2023
Hi BrittanyWe are so happy that you had such a wonderful stay with us we look forward to taking care of you in the future.

8/10 Good

Demean

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very spacious and clean , staff are very friendly and very helpful too.
Stayed 1 night in Jul 2023
Response from Sugar Country Motor Inn Bundaberg on Sep 11, 2023
Hi DemeanWe are so happy that you had such a wonderful stay with us we look forward to taking care of you again in the future.

8/10 Good

Kate

Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Not recommended
The room air conditioner was unable to turn off, change the room but it was hassle. Too small room and no space.
Stayed 1 night in Jun 2023
Response from Property Manager. on Jul 3, 2023
We take all feedback very seriously, so as to maintain our high standards. Unfortunately we are unable to assist if you do not advise us of issues during your stay. It also makes it difficult for us to rectify any potential problems, especially with air conditioning units which are regularly serviced, if you leave feedback anonymously. One can only assume you would prefer to leave negative feedback rather than enjoy your stay with us.

10/10 Excellent

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great for an overnight stay on a road trip. Only downside was that there was no way to lock the door on the inside and no door wedge to stop my son from opening it. I would recommend the property put door chains or sliding bolts on the doors to accomodate families who have children who might try to do a runner.
Stayed 1 night in Jun 2023
Response from Property Manager. on Jul 2, 2023
Thanks for the lovely review. We appreciate your feedback regards security on our doors. We will absolutely investigate and do what we can to improve this in future.

10/10 Excellent

Josif

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great and tidy, perfect place for a pit stop
Response from Property Manager. on Jul 2, 2023
Great to hear you had a great stay and found our motel to be the perfect stop.

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities
The Manager was lovely and very helpful, the place was clean and quiet, will definitely visit again
Stayed 1 night in Jun 2023
Response from Kaz, Property Manager. on Jul 2, 2023
Thank you so much for your lovely review. It is very much appreciated!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice for a two night stay
Stayed 2 nights in Jun 2023
Response from Property Manager. on Jun 27, 2023
Thanks for your great review, Patricia. We are pleased to hear you had a pleasant stay with us.

10/10 Excellent

Lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the rail station and shopping. Easy to walk most places. Staff were great and very helpful.
Stayed 3 nights in Jun 2023
Response from Property Manager. on Jun 21, 2023
We are pleased to hear our location was convenient and our friendly team ensured you had a great stay.

10/10 Excellent

Brodie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff. Nice and clean. Good value
Stayed 1 night in Jun 2023
Response from Property Manager. on Jun 21, 2023
Thak you so much for taking the time to provide feedback on our friendly team and accommodation. We really appreciate your lovely comments.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Property Manager. on Jun 7, 2023
Thank you so very much for taking the time to leave us a 5 star review Philip. We are pleased to know your enjoyed your stay with us.

8/10 Good

Luke

Stayed 1 night in May 2023
Response from Property Manager on Jun 26, 2023
Luke, Thank you for great your rating. We presume you had a great stay with us which is lovely to see. We certainly look forward to welcoming you back to stay.

8/10 Good

Vic

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was close to the centre of tow and ob the main road leading to places of interest.
Stayed 1 night in May 2023
Response from Property Manager. on May 24, 2023
Thans for taking the time to provide feedback on your recent stay with us at Sugar Country MI. We are glad you enjoyed you stay.

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable motel. Restaurant attached. Short walk to main shopping street. Friendly and welcoming staff.
Stayed 1 night in Apr 2023
Response from Property Manager. on May 24, 2023
Thanks for your lovely review Jacqueline, we are very pleased you enjoyed your stay with us in Bundaberg.

10/10 Excellent

Chrstine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location Friendly staff Great rooms
Stayed 3 nights in Mar 2023
Response from Kaz, Property Manager on Apr 4, 2023
Thanks so much for taking the time to give us a 5 star review Christine. We are so pleased you enjoyed your stay and were well looked after by our friendly team. We look forward to hosting you on your next visit to Bundaberg.

2/10 Terrible

Geoffrey, Wallan

Disliked: Cleanliness, staff & service, property conditions & facilities
The manager of the motel is quite rude there was no towels in my motel room to have a shower with I would not recommend this motel for anyone to stay very disgusted
Stayed 1 night in Apr 2023
Response from Sugar Country Motor Inn on Apr 3, 2023
We pride ourselves on our great customer service and excellent facilities. As you arrived after hours, you were provided with an envelope advising to call our mobile should you have any problems, which you failed to do, on noticing the missing towel. . It was a simple human error that no towel was left in your room. Your attitude towards our staff the next morning due to this oversight was abominable. You were understandably frustrated with the lack of a towel, however, this is no reason to treat others with such disrespect and rudeness. In future, please contact us immediately so that we may fix any issues as they might occur.

10/10 Excellent

Chandrika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 2 nights in Mar 2023
Response from Kaz, Property Manager. on Mar 6, 2023
Thank you for your wonderful 5 star rating Chandrika. We are pleased to hear your room was of high standard of cleanliness.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close onsite parking down at the back rooms
Stayed 2 nights in Feb 2023
Response from Kaz, Property Manager. on Mar 6, 2023
Thanks for taking the time to leave a review. We appreciate your feedback.

6/10 Okay

Ian, MIRADOR

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We found this place OK. But that is as far as it goes. There was dirty dishes in the cupboard. The beds were not great. And it was rather small. Overall OK.
Stayed 2 nights in Feb 2023
Response from Property Manager. on Feb 21, 2023
Thank you Ian for taking the time to tell us about your experience. I am sorry to hear that your expectations were not met. We always strive to provide a great service for every guest therefore, your feedback is very important to us.We hope that next time you feel comfortable to inform us of your concerns during your stay to get the best experience.

8/10 Good

Linda

Travelled with family and small children
Liked: Cleanliness, staff & service
Quite expensive for the size of the room
Stayed 2 nights in Feb 2023
Response from Kaz, Property Manager. on Feb 16, 2023
Thanks for your feedback Linda. We do have a variety or room types. Should you require a larger room, please ensure to request an Executive King room on your next visit.

10/10 Excellent

Anthony

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and well maintained. The bedroom and bathroom both appeared to have been recently renovated. Best of all, crisp white cotton bedding, making it comfortable. Location was excellent for us with easy walking distance to the tilt train and town centre.
Stayed 1 night in Jan 2023
Response from Kaz, Property Manager. on Feb 3, 2023
Thank you so very much for your lovely review.We are so pleased to hear you had a pleasant stay with us. We look forward to hosting you again in the future.

8/10 Good

Thomas

10/10 Excellent

Lois, Sydney

6/10 Okay

Gurpinder

Stayed 2 nights in Dec 2022

10/10 Excellent

Alec

Stayed 1 night in Dec 2022
Response from Kaz, Property Manager. on Dec 16, 2022
Thanks for the 10 out of 10 rating Alec. We are pleased you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Kristen

Stayed 1 night in Nov 2022

10/10 Excellent

Bec

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice and quiet after a long day driving! Very comfy bed, good shower, good tv reception, walk to real on river for dinner - very nice!
Stayed 1 night in Sep 2022
Response from Kaz, Property Manager on Oct 1, 2022
Thank you so very much for the wonderful review Bec. We are pleased to hear you had a great stay with us.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022