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Reviews of Arc Recoleta Boutique Hotel & Spa

4 out of 5
Arc Recoleta Boutique Hotel & Spa
Peña 2155, Buenos Aires, Buenos Aires

Reviews

9.0

Wonderful

Rating 10 - Excellent. 607 out of 1002 reviews" "
Rating 8 - Good. 283 out of 1002 reviews" "
Rating 6 - Okay. 69 out of 1002 reviews" "
Rating 4 - Poor. 24 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn, San Diego

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great value, nice room, great neighborhood. Would stay again if I return to Buenos Aires!
Stayed 2 nights in Apr 2024

10/10 Excellent

Max

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff
Stayed 4 nights in May 2024

10/10 Excellent

York997, Portland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived on a late flight, and could still check-in. The hotel is close to AEP. I recommend taking an airport taxi instead of their transport system. We were told it would cost $18 USA but the driver charged us 35$. We had to dig in our carryons to find cash, as we could only pay by cash. The hotel clerk said it said it should be $15. Then we did not have cash left to get stuff at AEP airport. We liked the hotelbut the gouging on transportation ruined our view of the hotel They did have a good breakfast, clean and quiet rooms
Stayed 1 night in May 2024

8/10 Good

Claudia

Liked: Cleanliness, property conditions & facilities
Rooms spacious. Staff is very nice and respectful, but didn’t come through with any of our requests. Good location. Many dinning options within walking distance.
Stayed 9 nights in Apr 2024

10/10 Excellent

Elida Seretti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 2 nights in Apr 2024

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a very convenient location. The room was clean.
Stayed 4 nights in Apr 2024

8/10 Good

Lydia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Was a little overpriced.
Stayed 2 nights in Apr 2024

2/10 Terrible

Gustavo

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service. I don’t recommend this hotel to anyone.
Stayed 1 night in Apr 2024
Response from alejandro on Apr 16, 2024
Buen dia estimado Gustavo Lamentamos mucho que no haya disfrutado su estadia con nosotros , seria de mucha ayuda si pudiera comunicarnos que inconvenientes tuvo para poder mejorarlo saluda atentamente Alejandro

8/10 Good

Javier, Puerto Plata

Stayed 3 nights in Apr 2024

10/10 Excellent

Danielle, St. Louis Park

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Room was clean and very spacious. Surrounding area was very walkable. Would recommend staying here!
Stayed 4 nights in Apr 2024

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at this Hotel
Stayed 5 nights in Jan 2024

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely. Rooms are quiet, spacious, clean and modern. The area is walkable and close to restaurants and parks…I’d stay here again!
Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on Apr 3, 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on Apr 3, 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

6/10 Okay

Jose

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The worst bed ever, either it was very low cost/ quality or the mattress is very old. The pillows are thick and cheapo. When we arrived the elevator to our tower was not working had to take the other tower elevator, get off at a higher floor and then cross and go down the stairs. Big mistake staying at this place because of the size of the room.
Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on Apr 3, 2024
Dear Jose, we sincerely appreciate your feedback regarding your stay. We understand that experiences can vary based on individual preferences, and we want to assure you that we take all guest feedback seriously. While we regret that your stay did not meet your expectations, we continuously strive to improve our services. We hope to have the opportunity to provide you with a more satisfying experience in the future. Best regards.

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the Recoleta area
Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on Apr 3, 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

8/10 Good

Tammy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, clean, decent amenities; the mattresses are a bit firm, however.
Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on Apr 3, 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

6/10 Okay

Carole

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on Apr 3, 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room, helpful staff, great location!
Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on Apr 3, 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

6/10 Okay

steve

Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on Apr 3, 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

10/10 Excellent

Astrid, Noord

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was in a great location close to malls, recoleta cementary, restaurants, hop on hop off bus, supermarkets.
Stayed 3 nights in Mar 2024
Response from Baudilio Chuecos on Apr 3, 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on Apr 3, 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful, the breakfast was wonderful and the location was convenient to restaurants and shopping.
Stayed 11 nights in Feb 2024
Response from Baudilio Chuecos on Apr 3, 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

6/10 Okay

Lora

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on Apr 3, 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

10/10 Excellent

Mohammed, Lakewood Ranch

Travelled with partner
Liked: Amenities
Good hotel for one or 2 nights. Close to Recoleta cemetery and Recoleta mall
Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on Apr 3, 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

10/10 Excellent

Ilana, Merrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious. Good location. Walkable to a lot. Staff friendly. Good breakfast.
Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on Apr 3, 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

10/10 Excellent

graham

Stayed 1 night in Mar 2024
Response from Baudilio Chuecos on Apr 3, 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

10/10 Excellent

izabella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
excellent customer service and excellent service , great spa and massage
Stayed 5 nights in Feb 2024
Response from Baudilio Chuecos on Apr 3, 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

8/10 Good

SHIRLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Property is very centrally located and staff was very helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Baudilio Chuecos on Apr 3, 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great. View was not what I wanted. Back of hotel. Balcony was nice. No laundry service. Great hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Recoleta
This was a lovely place to stay. We stayed 3 nights upon arrival in BA, then 1 night a week later, when we picked up our luggage, stored free of charge, before an Antarctic cruise. It was clean and comfortable, tho we had no view. The swimming pool on top was small but refreshing. Breakfast was good--good coffee, real juice, croissants, and other pastry, fresh fruit (and canned) eggs, bacon yogurt cereal, available til 11 AM. No generic pancakes a la Best Western, possibly why others complained. The best thing about the hotel was the service. The front desk was always available, to book a taxi and tell us the cost in advance, give directions and dining advice, store luggage, etc. They even delivered us an adaptor when ours did not work. When we were leaving a little late, they extended our stay without asking. The only negative was that the first very large king-sized bed we had was soft. No ice in the room, but later they said we just had to ask.
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms with super friendly and efficient staff.
Stayed 2 nights in Feb 2024
Response from Baudilio Chuecos on Apr 3, 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Great location . Good clean friendly hotel with easy access to the city centre and tourist attractions
Stayed 2 nights in Feb 2024

10/10 Excellent

Shea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, spoke excellent English. We only stayed here 1 night before Cruise out of BA. It was perfect for us. Clean, location safe with several restaurants and bars within walking weeks before our trip, Concierge Enzo, arranged transport from EZE airport to hotel via email. Once at the hotel, Miguel arranged a taxi to transport us from hotel to cruise port for the next morning. Drivers did not speak much English, but were punctual, courteous and helped with luggage. Overall this was a very good and seamless experience for us. We would definitely stay here again.
Stayed 1 night in Feb 2024

6/10 Okay

Karen, Coppersands

Liked: Cleanliness, staff & service
Average hotel with limited amenities. Noisy elevator was an issue for sleeping. Entirely non smoking property. Average breakfast. Bar was closed whole time. For the price it was underwhelming.
Stayed 4 nights in Feb 2024

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating. I checked out, left my luggage with them while I went on a tour. When I returned, I was hot and sweaty. They let me use the spa area to shower and change before going to the airport.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mahesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really nice. They let us early check in and location is very nice
Stayed 1 night in Jan 2024

6/10 Okay

Lorraine

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not happy
Requested airport pickup. Received confirmation for same but no one arrived. Had to make other arrangements Difficult to enter or leave hotel due to sidewalk construction.
Stayed 1 night in Feb 2024

8/10 Good

Karen

Stayed 4 nights in Feb 2024
Response from Baudilio Chuecos on Apr 3, 2024
We want to extend our heartfelt thanks for your recent visit. We deeply appreciate your presence and hope to have contributed to making your stay as enjoyable as possible. We look forward to welcoming you back in the near future. Best regards.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice boutique hotel our room was a little noisy but other than that great. The pool and gym were wonderful
Stayed 2 nights in Jan 2024
Response from Mariano Marconi on Jan 30, 2024
Dear Miss CohanFirst of all, we would like to thank him for the time he took to share his experience at ARC Recoleta. Knowing the details of your stay is important to us as it helps us create experiences for each of the guests who choose us. We hope to have the opportunity to receive you again soon. Cordially, Mariano MarconiARC Recoleta

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well run hotel
Lovely, well run hotel. Exceptionally clean. Good breakfast.
Stayed 1 night in Jan 2024
Response from Mariano Marconi on Jan 24, 2024
DearThank you for taking the time to write a comment, we are pleased to hear that you enjoyed your stay.We hope you come back soon and consider us again.Best regards Mariano Marconi

10/10 Excellent

BRUCE

Stayed 1 night in Nov 2023
Response from Mariano Marconi on Jan 24, 2024
Dear BruceThank you very much for your comment, it was a pleasure to have you stayed at our hotel.We hope you have us in mind in a future visit to Buenos Aires.Best regards Mariano Marconi

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This is truly a wonderful hotel, from the first early checkin to the late checkout a week later, everyone was so helpful and kind. Everywhere in the hotel was spotlessly clean. The room was large with good bathroom facilities, the TV had Roku access to many streaming sites. All in all a fabulous stay and very highly recommended in the lovely Recoleta neighbourhood.
Stayed 7 nights in Jan 2024
Response from Mariano Marconi on Jan 24, 2024
Dear PeterThank you very much for your comment, it was a pleasure to have you stayed at our hotel.We hope you have us in mind in a future visit to Buenos Aires.Best regards Mariano Marconi

6/10 Okay

Christine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Best thing about this hotel is its Location
We stayed in room 602. If you have paid for a Superior King Room with a Balcony, don't let them put you in this room unless they have checked the electrics or your hard of hearing. The room key (electronic) wouldnt work, took us several attempts, each time, before it finally would work. When u get in the room and insert the key to turn everything on, don't expect it to work. You have to push it down. But thr scaryist thing was lights wouldn't turn off by their switches..even when someone came up to show us what to do..they couldn't do it either. Then 5 mins or so it went off by itself. Breakfast was ok. Location was excellent.
Stayed 1 night in Jan 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Buenos Aires Hotel
Great hotel , great location, walkable to the Cemetary and other sites. Many restaurants near by. Recoletta is an affluent area very nice looking.
Stayed 2 nights in Jan 2024
Response from Mariano Marconi on Jan 21, 2024
Dear Mr ChinFirst of all, we would like to thank him for the time he took to share his experience at ARC Recoleta. Knowing the details of your stay is important to us as it helps us create experiences for each of the guests who choose us. We hope to have the opportunity to receive you again soon. Cordially, Mariano MarconiARC Recoleta

10/10 Excellent

Melissa

Stayed 1 night in Jan 2024

6/10 Okay

Joanna

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
While hotel website shows nice spa area, it was closed for maintenance during my stay. I couldn't use roof top pool, jacuzzi, sauna, etc. I appreciate hotel mentions the closing dates online so that I wouldn't be disappointed.
Stayed 2 nights in Jan 2024