Forfaits vacances – Bù Đăng

Excellent séjour (court mais j'en garde un bon souvenir). Très belle Chambre et personnel attentionné.

Smutsigt, dåligt underhållet och motsvarar inte bilderna på sidan. Vi avbröt vistelsen efter en natt. Rekommenderas inte.

The actual condition of the serviced apartment is nowhere near what’s shown in the promotional photos—I’d say it’s about 70% worse in reality.

The room was not as described and not as confirmed in my receipt. Staff only communicated with WhatsApp. It was expensive for the quality. No one is there to help you in a timely manner. There were cigarette ashes on the windowsill, fingerprints on the tv set. There was no minibar as described. A pool was in the listing and confirmed in a text but there is no access to a pool. It’s all inaccurate and not a hospitable experience. It was stressful and it makes me not trustful of Hotels.com I had to find new accommodations in an emergency because I did not feel comfortable at this place. Hotels.com and the host refused to reimburse based on this misrepresentation of the accommodations and conditions. Very upsetting.

We were very disappointed with our stay at D1Mension Residences. The photos on the booking website did not reflect the apartment we received. Ours was on the 3rd floor with a view of a construction site and a dirty alley. We traveled with our two children (4 and 7 years old) who were excited about the pool, but it was not accessible to non-residents — something that was never clearly stated. The host was unresponsive to my messages and only answered when my Vietnamese friend called directly. They even falsely claimed to Hotels.com that someone came to help us access the pool, which never happened. They had our contact details but never tried to reach us. The apartment itself was average and certainly not worth what we paid. There were very few towels, and they were small and low quality. Worst of all, the stay was far from relaxing. Most online reviews are suspiciously positive and all say the same things — I seriously question their authenticity. We decided to leave after two nights and moved to a much better hotel where we are finally enjoying our vacation with attentive staff and a peaceful atmosphere. I would not recommend this property, especially for families expecting a smooth and restful experience.