Brunel University Tours and Activities

The hotel staff was very friendly, efficient and helpful. Our bed mattress was one of the BEST we have experienced in quite some time of travel: firm mattress, good pillows. So pleased to have had air conditioning on our July trip - and really good AC, at that. Paddington Station is just a couple of minutes' walk down the street, as are Marks & Spencer and Sainsbury's (groceries). We had no trouble finding excellent cafes and pubs in this neighborhood, and we felt safe, early morning to late evening. Hyde Park and all it offers is just a short walk away as well.

This place is beautiful. They put a lot of thought into all the details. A true boutique feel. I would absolutely stay again. It is walking distance to King’s Cross Station and the surrounding area is delightful. The only reason I docked it a star is due to the check in process. I booked the place about 48 hours before arrival. They reached out through Expedia asking the time I expected to arrive and they advised I needed to fill a form out. I replied with my arrival time and I advised them the form wouldn’t open correctly (I am a tech capable individual). I did not hear back prior to the day of check in. I understand I had a short booking turn around time, but it shouldn’t have been an option if it would be too much to accommodate. I arrived on check in day a bit early with my luggage just wanting to ask if they could hold it until my room was ready. They did agree to do so, but they looked incredibly put out and acted as if I was really bothering them. I had replied asap on Expedia and had done everything they asked me to that I could. The service could have been friendlier over all. I also don’t perceive this was a cultural difference thing.