Corner Nujooloo Rd & Springlands Drive, Slacks Creek, QLD
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you so much Rozelyn, we look forward to seeing you again in the future.
4/10 Poor
Sami
Jun 7, 2023
Sami
Stayed 3 nights in May 2023
Response from Reservations on Jul 5, 2023
Hi Sami,Can you provide some feedback about your stay as l cannot find you in our system and would like to know why you rated us only 2/5.That would be appreciated.
I did not stay here, but still charged me. I waited for a response to where I can pick the keys up but never got back to me. I even waited at the entrance (office) they were closed and couldn’t reach them, so gad to book another accommodation. Please refund my money asap
Falesia
Stayed 1 night in Mar 2023
Response from Reservations on Mar 22, 2023
Hi Falesia, You requested a late check in, to which l advised on the phone l require an email from you with your drivers licence and c/card, & the Security deposit to be paid, BEFORE l can text you the after hours check in process. The c/card was declined, l called back and advised it was declined, l also reminded you that l needed this to be done no later than 7pm, as Reception closes. You resent the exact same email with cc at 6.45pm, l then advised you by phone it's the same declined cc. You were scrambling to find me another card to give me at that point. I waited until close. You did not action this straight away and as I did not hear back from you at all, l emailed you that we are now closing and your booking will not be honored. The next morning, l saw your email, you sent it 8.09pm. 1hr 9 minutes past close. There is nothing l can do about this. Your booking is forfeited and NO refund will be given.
Very nice clean and very helpful and friendly staff, property was ready before the check-in time and great location, amenities well looked after and very clean all around the property
Nitin
Response from Eva on Jan 5, 2023
Thank you Nitin, your lovely comments and rating is very much appreciated.
The rooms was nice and clean and the beds were comfortable however our room was right on the road and the noise was constant all night
Lorraine
Stayed 3 nights in Nov 2022
Response from Eva on Nov 27, 2022
Thank you for your review Lorraine. Sorry to hear the traffic was a bother for you. I will note in your file that a quieter room would be preferred in future. We do have a Family room available on the other side (rear of Motel) but no spa in that room.
Staff were friendly, room was immaculate. Only problem was no restaurants or takeaway within walking distance.
Donna
Stayed 2 nights in Nov 2022
Response from Eva on Nov 27, 2022
Thank you for your great rating Donna, so appreciate it.The restaurants are only a 20 minute walk away via the service road, but only a 5 minute drive. Uber Eats as well as other food delivery services are also available for your convenience.
Room was clean and met our changing needs during our stay. Walking distance to Hyperdome Shopping Centre a real bonus.
Only improvement would be offer a continental breakfast for guests
Karen
Stayed 2 nights in Aug 2022
Response from Eva on Aug 10, 2022
Hi Karen, Thank you so much for your review, happy to hear you've enjoyed your stay.
Unfortunately, since COVID, we ceased offering continental breakfasts, as it was no longer viable for us to stock supplies on such very low demand. Hence why all rooms have all the amenities like toaster, kettle, fridge etc to do yourselves.
Thank you Ray, happy to hear you enjoyed your stay. Hope to see you again.
8/10 Good
Paul
May 3, 2022
Liked: Cleanliness, staff & service, amenities
Good value and service. Traffic noise from M1 freeway so I expect would benefit from double glazing. Dining options limited to Hyperdome which was still ok. I would return as reasonably satisfied.
Paul
Stayed 2 nights in Apr 2022
Response from Eva on May 3, 2022
Thanks for taking the time to write about your stay. In future, please let me know that you would like a room further away from road for more peace. I'm not sure which room you were in but l can make a note in your file for you :) Have a great day
10/10 Excellent
Olivia
Travelled with partner
Apr 9, 2022
Liked: Cleanliness, staff & service
Great facility, has everything you need for a short stay. Very clean comfortable.
Olivia
Stayed 1 night in Apr 2022
Response from Eva on Apr 10, 2022
Thank you Olivia, great review and we really appreciate it being a family run business. We look forward to seeing you again and "Happy Birthday". Hope you have a wonderful day.
paid for a standard rm & when we got there we asked to be upgraded as we ended up taking 2 kids with us. The lady said was gonna cost me over 200 for the room. I looked on here to see what the prices were onliine and she quickly told me they didnt have a bigger room which is why it would cost me over 200. Then when i told her i wasnt paying thst amount she then said..oh actually we do have another room it will cost you an extra 50. For the 2 kids. Room has an extra fold out couch. Then she told me i had to pay 150 aswell on top for bond. And it had to be taken out of my card straight away. She actually took the 150 out then and there. Room seemed ok at first. It was room one. Right next to the office and pool. The kids went swimming straight away and kept coming and complaining that they saw someone swimming in the pool infront of them. No one was in there. Then later on my daughter told me someone was touching her shoulder on the couch and she didnt like the place. While i was in the bathroom i heard weird noises and thought it was strange.3am while having some quiet drinks kids asleep in the main bed...my boyfriend took the painting off the wall to see who the artist was and onback of it staring at me someone had written 3 people died in this room. It freaked me out so bad i was paralised. We got the kids up straight away packed up our stuff and got out of there. Next day was charged the 150 bond for apparently smoking which wasnt true. Haunted and a ripoff!! Dont go here.
Kymberley
Stayed 1 night in Apr 2022
Response from Reservations on Apr 9, 2022
Your review doesn't deserve a response, as it's so far fetched, but l'm going to anyway. When you left, your room was left unlocked which is a security issue. The WIFI disc and smoke detector were covered by plastic bags, which is an offence, and carries fines. If there is a fire in the room, you would not know because you covered it up. There were black marks on the ceiling from the nicotine on your fingers when you were covering it. The room was so smoked out, we had to leave the air con and fan going all day to air out the room. When you sign in, you accept all responsibility for this and accept the terms and conditions. You booked a standard room (2 people) but turned up with your children. As we were fully booked out, we advised you that you could use the sofabed in there but you would be charged for the extra 2 people ($25 per person), and you willingly paid it. There are no spirits in this Motel or rooms as you state, and we do not appreciate your partner calling numerous times abusing, and making threats on us if we don't come good on a refund. He was harassing staff multiple times throughout the day and constantly making threats on our lives. This matter has been reported to the Police. All photos of the room were taken as proof and sent to your personal email address provided.
Quite frankly Kimberley - it appears it is you and your boyfriend are on something. Happy to not ever have you back.
Apart from the road noise and lack of charging for our electric car it is OK.
John
Stayed 1 night in Mar 2022
Response from Eva on Mar 6, 2022
Hi John, Sorry if the road noise bothered you. As far as the charging for the car, you only have to ask for an extension cord and you can charge your car from a power point in your room. None of the Motels in this area will specifically cater for EV vehicles. But pls ask if you stay again, only too happy to help where we can :)
Staff were very friendly and helpful, including with special cleaning requests because of allergies. Room was spacious, clean and comfortable, had everything we needed. Good pool. Great location, central to everywhere we wanted to go.
Roxanne
Stayed 11 nights in Dec 2021
Response from Eva on Jan 5, 2022
Thank you Roxanne, it was a pleasure having you both stay with us. We appreciate you taking the time to review your stay and we hope to see you again :)
Clean tidy propoerty, friendly staff, no road noise, good price
Mark
Stayed 1 night in Jan 2021
Response from Eva on Feb 1, 2021
Thanks Mark for your great rating and review of your stay with us. We really appreciate you taking the time to do so. Hope to see you again sometime. Have a great day :)
The staff were extremely friendly. A good clean room and comfortable beds which was a huge bonus!
Verified traveller
Stayed 1 night in Jan 2021
Response from Eva on Jan 4, 2021
That's so lovely of you to take the time and review your stay with us so highly. We really appreciate it and we look forward to welcoming you again on your future travels.
Have a wonderful day :)