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Reviews of New Steine

4 out of 5
New Steine
10-11 New Steine, Brighton, England

Reviews

8.0

Very good

Rating 10 - Excellent. 160 out of 460 reviews" "
Rating 8 - Good. 188 out of 460 reviews" "
Rating 6 - Okay. 68 out of 460 reviews" "
Rating 4 - Poor. 28 out of 460 reviews" "
Rating 2 - Terrible. 16 out of 460 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Linda

Travelled with family
Fine for one night.
Stayed 1 night in May 2024

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service
Great stay, great location, would always go back as it’s reasonably priced so dar
Stayed 2 nights in May 2024
Response from Herve on May 19, 2024
Good afternoon,Thank you very much for staying with us again.I am pleased to read that you enjoyed your stay.We look forward to greeting you again soon.Warm regards Herve

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
It was an ideal location
Stayed 5 nights in Apr 2024
Response from Reservations Office on Apr 15, 2024
thank you for your review and for staying with us! We hope to welcome you back again soon. Best regards :)

10/10 Excellent

Jison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property. I used economy single bed and it was alright
Stayed 2 nights in Feb 2024
Response from Eva on Mar 4, 2024
Dear Jison,Thank you so much for your lovely review.We are so glad to know that you had a wonderful stay.Looking forward to welcoming you soon!

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, staff & service
When we arrived the male staff was very rude and condescending. He shouted at me repeating wait, wait, wait through a locked door telling me I was at the wrong door. No signage to explain this. He then ignored me and walked off until I rang the bell. He then shouted at me to wait again until he reluctantly let me in. I was then told that I couldn't park outside in the street at the discounted voucher price and had to pay full parking charge unless I parked in a permit bay in a different street. I'd just spent half hour looking for a parking space. I explained I had emailed the hotel twice regarding parking etc but never received a reply. It was my wifes birthday and was hoping they could do something special for her in the room. The room was okay but cold and needed some tlc. Burns on the carpet, cracked wall paper and the shower tray was blocked and overflowed. No towels in the room when we arrived although this was rectified. One small bottle of water between us for a 3 night stay. We also watched a crackhead from our window lighting up early morning taking his drugs and causing a disturbance. The rest of the staff were nice and the breakfast was okay. No fresh orange juice just orange cordial. Apple juice was watered down too. It wasn't an unpleasant stay but we expected a lot more for the money we paid. Not much information on the website either.
Stayed 3 nights in Feb 2024
Response from Herve on Feb 26, 2024
Good afternoon,Thank you very much for your stay.I am truly sorry if I came across as rude or shouting on check in. Please accept my sincere apologies as it was me who greeted you. The parking vouchers we sell are for the permit holders bay around the hotel and unfortunately the spaces outside are pay on display. I did try to offer the best & cheapest options for you to park and again it seems that I failed I am sorry.I am pleased to see that my colleagues did look after you and that your stay wasn't unpleasant.Over all I am sorry we did not meet your expectation.We will try to do better as we always do.Regards Herve

10/10 Excellent

Marvin, Santa Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay for the weekend. Friendly and helpful staff. Room was a decent size and as described. Would stay here again.
Stayed 2 nights in Feb 2024
Response from Herve on Feb 26, 2024
Good afternoon,Thank you very much for your stay.I am delighted to read that you had a pleasant stay.We look forward to greeting you again soon.Best regards Herve

10/10 Excellent

Ashik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Eva on Feb 22, 2024
Dear Ashik, thank you for your review and for staying with us! We hope to welcome you back again soon. Best regards :)

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Eva on Feb 5, 2024
Dear Joseph,Thank you for the amazing review.We hope to welcome you back soon Kindest regards

10/10 Excellent

Andreia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mum and Daughter
I wish I can stay more but was only 1night with my daughter…definitely we had a good time in Brighton 😊
Stayed 1 night in Dec 2023
Response from Eva on Dec 28, 2023
Dear Andreia,Thank you so much for your lovely review.It was a pleasure having you both here :)Looking forward to welcoming you again anytime soon!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a fab stay here
It's always a pleasure to stay with New Steine, even as a solo single room traveller. My latest trip was to the "infamous" room 206. The room IS small, but hardly surprising considering the excellent price. Whoever came up with the idea of the in-room shower unit (I think this is new since my last stay in that particular room) hats off! Advertised as shared bathroom, should read shared toilet.
Stayed 1 night in Dec 2023
Response from Eva on Dec 6, 2023
Dear Jim,It is always a pleasure to have you back :)Thank you for your lovely words!Looking forward to seeing you very soon

4/10 Poor

Angelika

Travelled with partner
Disliked: Amenities, property conditions & facilities
The heating was not working we hot 2 small electric heaters for the big room it was just barable. The shower was electric and super slow impossible to wash my long hair, the sinks hot water was just dripping impossible to wash ha ds when opening cold water the sink was fliiding as couldn't drain well. The floor in shower was tilted and showerdoor was leaking so ut went all to the bedroom we had 2 towels on the floor to preven this from happening. And the toilet was next to bew with folding doors giving absolutely zero privacy for anyone to use the toilet.
Stayed 1 night in Dec 2023
Response from Eva on Dec 6, 2023
Dear Angelika,Thank you for your review and your constructive comments.We trust you reported it and our team dealt with it straight away, so we could have assisted accordingly.Nevertheless, I am sorry if it affected your stay. It is with comments such as yours that we can constantly improve our services. Best regards

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cabby team.
Great time very useful for the pubs. Fabulous room really enjoyed it.
Stayed 1 night in Nov 2023
Response from Eva on Nov 16, 2023
Dear Carl,It is lovely to know that you had a wonderful stay with us and I am glad overall that you enjoyed Looking forward to seeing you any time soon! Kindest regards

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly convenient and comfortable, great beds and bathroom. Very cosy!
Stayed 1 night in Oct 2023
Response from Eva on Oct 17, 2023
Dear Sophie, thank you for your review and for staying with us! It is so nice to know that you have a lovely stay! We hope to welcome you back again soon. Best regards :)

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was conveniently situated for the pier, shops, restaurants etc. Staff were friendly The room was well appointed but the wooden blinds were damaged, one curtain dropped down from the rail as hooks missing. Bathroom bin lid fell off so we fixed it and we fixed the bathroom light. Breakfast was a little disappointing. Fruit on one day only, cooked breakfast served lukewarm on cold plates. Good quality ingredients but could have been served hotter on warm plates. Plenty of refills of hot drinks and toast.
Stayed 3 nights in Oct 2023
Response from Reservations Office on Oct 12, 2023
Dear Judith,Thank you for your review. I am delighted you enjoyed your stay with us and glad to hear the team made a good impression.We take your constructive comments which have been passed onto our team to look into. I am sorry if it affected your stay. It is with comments such as yours that we can constantly improve our services. Best regards

10/10 Excellent

k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly and convenient
Stayed 1 night in Oct 2023
Response from Eva on Oct 10, 2023
Dear K,Thank you so much for your lovely review! :)

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and very clean, friendly and helpful hosts especially Oscar. Great location but not great parking.
Stayed 2 nights in Sep 2023
Response from Eva on Oct 4, 2023
Dear Kevin:Thank you for taking the time to leave a review, glad to hear you had a wonderful stay! Glad to hear Oscar made a good impression too! We look forward to welcoming you again soon. Kind regards

10/10 Excellent

Kieron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff Location is pretty good too
Stayed 1 night in Sep 2023
Response from Herve on Sep 15, 2023
Good afternoon,Thank you very much for your stay and lovely commentsWe look forward to greeting you again in the near future.Best regards Herve

8/10 Good

Pauline

Liked: Cleanliness, staff & service
Lovely staff
Lovely staff Close to beach Shame that there wasn’t really a bistro menu, but Oscar who was great supplied a good croque monsieur. Breakfasts extremely good and again lovely staff. Would stay again
Stayed 2 nights in Sep 2023
Response from Eva on Sep 12, 2023
Dear Pauline,Thank you for your lovely review.We are glad to know that the team made a good impression and you found the breakfast suitable for your stay. We hope to welcome you back soon Kindest regards

10/10 Excellent

Jack

Stayed 2 nights in Aug 2023
Response from Eva on Sep 23, 2023
Dear Jack, thank you for your review and for staying with us! We hope to welcome you back again soon. Best regards :)

10/10 Excellent

Hitash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Eva on Aug 30, 2023
Dear Hitash,Thank you so much for your review!Looking forward to seeing you any time soon!

8/10 Good

Robert

Stayed 1 night in Aug 2023
Response from Eva on Aug 23, 2023
Dear Robert, thank you for your review and for staying with us! We hope to welcome you back again soon. Best regards :)

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably good value for Brighton. Very small single room with bathroom across the corridor, perfect as a crash pad. Downside room hot and bed not the best but better than a lot of other places overall and very clean
Stayed 2 nights in Aug 2023
Response from Herve on Aug 15, 2023
Good afternoon,Thank you very much for staying with us.I am delighted to read that enjoyed the room and value for money.We change our beds regularly and have just ordered new beds for all our single rooms, they should be with us in a week or so .Best regards

10/10 Excellent

Denis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent all round,couldn't fault it.
Stayed 3 nights in Aug 2023
Response from Reservation on Aug 14, 2023
Thank you very much for your lovely comment!Hope to welcome you againRegards

8/10 Good

sherri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great! Amazing location close to everything!
Stayed 2 nights in Aug 2023
Response from Herve on Aug 11, 2023
Good afternoon,Thank you very much for your stay.I am delighted that you liked our friendly service location and more.We look forward to greeting you again soon.Best regards Herve

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Eva on Jul 27, 2023
Dear guest,Thank you for taking the time to leave a review, glad to hear you had a wonderful stay!

8/10 Good

Sarah

Stayed 1 night in Jul 2023
Response from Reservation on Jul 24, 2023
Dear Sarah:It is lovely to know that you had a wonderful stay with us and I am glad overall that you enjoyed Looking forward to seeing you any time soon! Kindest regards

10/10 Excellent

Christopher G

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Eva on Jul 19, 2023
Dear Christopher,Thank you so much for your review!We hope to welcome you back again soon.Kindest regards

10/10 Excellent

Natalie

Stayed 2 nights in Jul 2023
Response from Eva on Jul 18, 2023
Dear Natalie,Thank you for your great review!We hope to welcome you back soon Kindest regards

4/10 Poor

Rob

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Disappointed
In general, the room was nice, but I wouldn’t say it was worth £180 for one night. The bathroom was poorly designed whenever you had a shower it leaked and got underneath the laminate flooring you had to squeeze past the toilet which had the towel rail opposite to get to the sink. There was exposed pipe work and wiring in the bathroom and generally the fact that it was in the basement made it feel like an after thought! Although yes, it was five minute walk to the seafront it was quite expensive for a room only basis. Honestly, I have stayed in better hostels than this hotel!
Stayed 1 night in Jul 2023
Response from Eva on Jul 19, 2023
Dear Rob,Thank you for your review and your constructive comments.We trust you reported it and our team dealt with it straight away, so we could have assisted accordingly.Nevertheless, I am sorry if it affected your stay. It is with comments such as yours that we can constantly improve our services. We hope to welcome you back again soon.Kindest regards

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Eva on Jul 15, 2023
Dear Peter,Thank you for your review :)We hope to welcome you again. Kindest regards

8/10 Good

Mr Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly & helpful staff, perfectly clean & well situated for the beach & nearby cafes, restaurants & bars. No complaints at all.
Stayed 3 nights in Jun 2023
Response from Eva on Jul 4, 2023
Dear Martin:Thank you so much for your review.We are glad to know we are doing something right. Looking forward to seeing you any time soon!

10/10 Excellent

Tony

Stayed 1 night in Jun 2023
Response from Eva on Jun 28, 2023
Dear Tony, thank you for your review and for staying with us! We hope to welcome you back again soon. Best regards :)

6/10 Okay

Elmer

The staff are helpful.
Stayed 3 nights in Jun 2023
Response from Eva on Jun 14, 2023
Dear Elmer,Thank you so much for your lovely review.We are so glad to know that you found our staff helpful.Looking forward to welcoming you soon!

6/10 Okay

W M

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good stay but basement room needs some updating
Three of us stayed in a triple room over a bank holiday weekend. New Steine has a great location, staff and breakfast. While the property was clean, we had a room in the basement that was damp and had likely experienced some water damage. It was in need of new flooring and paint, at a minimum. While it was nice that they had a triple room, we'd likely request a room on the main (if they have any) or on an upper floor in the future.
Stayed 3 nights in May 2023
Response from Eva on Jun 2, 2023
Dear guest,Thank you for your review and your constructive comments which have been passed onto our team to look into. It is with comments such as yours that we can constantly improve our services.We hope to welcome you back again soon.Kindest regards

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Eva on May 30, 2023
Dear Danielle,Thank you for your review and for staying with us! We hope to welcome you back again soon. Best regards :)

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
weekend away
Hotel was clean. Room was comfortable. Staff were very courteous. Excellent location for the old steine and the lanes.
Stayed 2 nights in May 2023
Response from Eva on May 23, 2023
Dear Paul,Thank you so much for your lovely review.We are so glad to know that you had a wonderful stay.Looking forward to welcoming you soon!

8/10 Good

Jenel

Travelled with group
Liked: Cleanliness, staff & service
Lovely stay, the room needs some attention. Broken window blinds in the room, couldn’t close the middle window blind therefore couldn’t get changed in the room as people could see inside from the outside. Otherwise a decent distance from the pier and attractions
Stayed 2 nights in May 2023
Response from Reservation on May 8, 2023
Dear Jenel, Thank you for taking the time to leave feedback. Glad to hear the team made a good impression as well as our cleanliness and services.I'm sorry to hear about the blind I will have a word with the team and look into fixing these things as soon as possible. We hope to welcome you again. Kind regards

10/10 Excellent

Lynda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location very friendly & helpful would certainly stay again
Stayed 1 night in Apr 2023
Response from Eva on Apr 20, 2023
Dear Lynda,It is lovely to know that you had a wonderful stay with us and I am glad overall that you enjoyed Looking forward to seeing you any time soon! Kindest regards

10/10 Excellent

Julia

Liked: Cleanliness, staff & service
Stuff
Stayed 3 nights in Apr 2023
Response from Eva on Apr 15, 2023
Thank you Julia!Looking forward to welcoming you soon :)

6/10 Okay

stephen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Reservation on Apr 27, 2023
Dear Stephen,Thank you for your review and for staying with us! We hope to welcome you back again soon. Best regards

10/10 Excellent

Luisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Herve, Oscar and the team were so accommodating and welcoming for our visit to Brighton for my mums birthday. They helped with our suitcases up to the top floor (and there were a lot of stairs!), and into the taxi and nothing was too much trouble, and also helped me with an order of Prosecco for my mum and kindly gave her a card and put swan towels in the room. The hotel itself was in a very convenient area and close by to everything in Brighton. The room was clean, quaint and just what we needed. Has to be one of the friendliest hotels I’ve stayed at in Brighton and I’ve been here a lot! Thank you for making our stay 😊
Stayed 2 nights in Mar 2023
Response from Eva on Apr 5, 2023
Dear Luisa,Thank you so much for your lovely review.We are so glad to know that you had a wonderful stay and it is great to read and know that we are doing something right!We hope to welcome you back soon Kindest regards

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and great friendly staff. Quiet hotel not far from everything.
Stayed 1 night in Mar 2023
Response from Camille – GM on Mar 14, 2023
Dear Neil, Thank you for taking the time to leave a review, glad to hear you had a wonderful stay!Glad to hear the team made a good impression.We look forward to welcoming you again soon. Kind regards

10/10 Excellent

Besim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Eva on Mar 11, 2023
Dear Besim:Thank you for your review :) We hope you will come back soon!

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price in a great location that's a walkable distance from almost everything in Brighton. The staff are all lovely and very helpful, will definitely stay again!
Stayed 2 nights in Mar 2023
Response from Eva on Mar 11, 2023
Dear Rachel:Thank you so much for your lovely review :) We are so glad to know that you had a wonderful stay.Looking forward to welcoming you soon!

10/10 Excellent

Steve

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Clean place, staff were excellent and courteous excellent rates on rooms and pet friendly, the hood had a couple of savoury characters but other then that a great place to stay, we will hopefully stay there again when next we are in Brighton.
Stayed 3 nights in Mar 2023
Response from Eva on Mar 11, 2023
Dear Steve:It is lovely to know that you had a wonderful stay with us and I am glad overall that you enjoyed :) Looking forward to seeing you any time soon! Kindest regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mine was a last minute overnight stay. It was a very nice triple room. I did not have the breakfast ad it was rayher expemsive. There are plenty of cafes just round the corner. There is no lift in this hotel.
Stayed 1 night in Mar 2023
Response from Reservation on Mar 7, 2023
Thank you very much of your stay and lovely comments. We are delighted to read that you enjoyed our cleanliness, service and comfort. We look forward to greeting you again soon. Best regards

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Eva on Mar 1, 2023
Dear Leo:Thank you so much for your review.We are glad to know we are doing something right. Looking forward to seeing you any time soon!

10/10 Excellent

Josh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely and very friendly. The room was great, very clean and a great size. Would definitely stay again
Stayed 1 night in Feb 2023
Response from Eva on Feb 28, 2023
Dear Josh:Thank you so much for your lovely review, it is great to read and know we are doing something right :) We hope you will come back soon.Kindest regards

8/10 Good

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Eva on Feb 28, 2023
Dear Lloyd:Thank you for reviewing us.We hope you will come back soon :) Kindest regards

10/10 Excellent

Asef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Eva on Feb 18, 2023
Thank you for your review :) We hope to welcome you again.Kindest regards