Neenah Vacation Packages

Elevator was broken. Rooms are outdated. The food was not good.

It was fine for the few hours we were there to sleep after a concert. The shade on the window did not go all the way to block out the morning sun nor did it go up to let light in. The waterpark was not open for anyone's use while we were there (we were notified ahead of time) and the restaurant was not open either.

The upstairs bar is fantastic with a great atmosphere & rooftop deck. The restaurant is also amazing. View of Lambeau from our room was impressive. Overall great hotel.

Staff waa very friendly

The hotel itself was very clean and well maintained, which we appreciated. Unfortunately, the customer service at the front desk completely changed the experience. The same associate/manager who handled both check-in and check-out was consistently rude and unwelcoming. We were barely acknowledged when approaching the desk, and even simple questions were met with annoyance. At check-out, I politely asked how long it would take for the incidental hold to be released, and the response was an eye roll and an attitude that made us feel like we were inconveniencing them. Despite us being friendly, smiling, and thanking them throughout our stay, the staff continuously acted put out and uninterested in answering any very basic question. A clean hotel is important, but so is basic courtesy and hospitality. Due to the front desk experience I would not recommend this hotel.