In-room safe, soundproofing, iron/ironing board, free cribs/infant beds

Reviews of Candlewood Suites MORGANTOWN-UNIV WEST VIRGINIA, an IHG Hotel

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 383 out of 571 reviews" "
Rating 8 - Good. 139 out of 571 reviews" "
Rating 6 - Okay. 29 out of 571 reviews" "
Rating 4 - Poor. 10 out of 571 reviews" "
Rating 2 - Terrible. 10 out of 571 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Javier

Stayed 5 nights in Mar 2024
Response from James L. on Apr 23, 2024
Thank you for awarding us with a perfect 5/5 stars! We're thrilled to hear that you had a fantastic experience during your stay. We look forward to welcoming you back soon!

8/10 Good

Callie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect place to rest up and make our own dinner! I would stay here again.
Stayed 1 night in Apr 2024
Response from James L. on Apr 22, 2024
Thank you for your review! We're thrilled to hear you enjoyed your stay and found our facilities suitable for your needs. We look forward to welcoming you back for another excellent experience.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from James L. on Apr 19, 2024
Thank you for your feedback! We're thrilled you enjoyed your stay and appreciate the 4-star rating. If there's anything we could do to make your next visit even better, please let us know. We look forward to welcoming you back soon!

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from James L. on Apr 19, 2024
Thank you for your review and the 4-star rating! We're delighted to hear that you had a positive experience during your stay with us. If there is anything we could do to make your next visit even better, please let us know. We hope to welcome you back soon!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, large rooms with a well equiped kitchenette. Very clean and well maintained.
Stayed 1 night in Apr 2024
Response from James L. on Apr 7, 2024
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you enjoyed your stay with us and that you found our rooms to be spacious and well-equipped. Maintaining cleanliness and ensuring our facilities are well-maintained is a top priority for us, so we're delighted that you noticed and appreciated our efforts.We hope to have the pleasure of welcoming you back again soon for another excellent stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean & bright. Staff was friendly & knowledgeable. Would highly recommend to my friends & family.
Stayed 1 night in Mar 2024
Response from James L. on Mar 18, 2024
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed your stay with us. Providing clean, bright rooms and friendly, knowledgeable staff is our top priority. We appreciate your recommendation and look forward to welcoming your friends and family in the future.

6/10 Okay

Mary

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
We had to go to the desk three times to get into our room The door was not working properly The coffee was free but not drinkable
Stayed 1 night in Mar 2024
Response from James L. on Mar 11, 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Rest assured, we take your comments seriously and will address the issues with the door and the quality of our coffee immediately. We strive to provide a seamless experience for all our guests and regret that we fell short in this instance. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Jeffrey, Elkview

Liked: Cleanliness, staff & service, amenities
Quick check in and checkout.
Stayed 1 night in Mar 2024
Response from James L. on Mar 8, 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that your check-in and checkout process was quick and efficient. Providing a seamless and hassle-free experience for our guests is always a top priority for us.We truly appreciate your 5/5-star rating and your kind words. It's wonderful to know that our efforts to make your stay enjoyable and convenient did not go unnoticed. Our team works hard to ensure that each guest feels welcomed and valued from the moment they arrive until the time they depart.

10/10 Excellent

Tom, Tillsonburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast, efficient check in, clean well appointed room
Stayed 1 night in Mar 2024
Response from James L. on Mar 6, 2024
Thank you for your glowing review and for choosing our hotel! We're thrilled to hear that you had a wonderful experience with us and that our check-in process was smooth and efficient. Providing clean and comfortable rooms is always our top priority, so it's fantastic to know that you found your accommodations to be well-appointed. We hope to welcome you back again soon for another exceptional stay!

8/10 Good

Greg

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from James L. on Mar 5, 2024
Greg Thank you so much for your review. We hope to see you again in the future.

6/10 Okay

Jeremy, Merrittstown

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property was very nice and clean, walls were a little thin. I was however not happy about the fact that I spent $300 on two rooms and my son and I were both sick and requested an extended checkout for an hour at most. I was told “we don’t have any extended checkouts remaining” while using the bathroom mind you, I was told I would need to be out at set time or be charged for another night!! I would have gladly stayed every time we were in town, not now!
Stayed 1 night in Feb 2024
Response from James L. on Feb 26, 2024
We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We're glad to hear that you found our property nice and clean, although we regret that the thin walls impacted your comfort. Regarding your request for an extended checkout, we apologize for any miscommunication or inconvenience caused. Your concerns will be addressed with our team to ensure better service in the future. We hope you'll reconsider staying with us again on your next visit to town.

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in Feb 2024
Response from James L. on Feb 26, 2024
Thank you for your positive feedback and rating! We're delighted to hear that you found our hotel very nice and clean. We strive to maintain high standards for our guests' comfort and satisfaction. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and very nice
Stayed 1 night in Jan 2024
Response from James L. on Jan 30, 2024
Thank you for the perfect score! We're thrilled to hear you had such a positive experience at our hotel. We look forward to welcoming you back soon!

10/10 Excellent

nicole

Stayed 1 night in Jan 2024
Response from James L. on Jan 30, 2024
Thank you for the perfect score! We're thrilled to hear you had such a positive experience at our hotel. We look forward to welcoming you back soon!

10/10 Excellent

Peggy, Hundred

Business traveller, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The Staff were all great. It is an extended stay hotel, so its not as personal as other places, but was quiet and clean. I was suprised they did not ask for shot records for animals. But was a great experience staying here.
Stayed 2 nights in Jan 2024
Response from James L. on Jan 30, 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and found our staff to be great. We appreciate your comments about the cleanliness and quiet atmosphere of our extended stay hotel. We look forward to welcoming you back for another great experience!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pull- out couch mattress needs updated
The mattress on the pull out couch was very uncomfortable- memory foam replacement mattresses sell for $150 on Amazon, would be a budget friendly upgrade and improve and accommodate larger groups
Stayed 1 night in Jan 2024
Response from James L. on Jan 16, 2024
Thank you for taking the time to share your feedback with us. We appreciate your 10/10 rating and the constructive input regarding the pull-out couch mattress. Your suggestion for a memory foam replacement is duly noted, and we'll certainly consider it as we strive to enhance our guests' experience. We look forward to welcoming you back for an even more comfortable stay in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Full fridge and mini kitchen.
Stayed 1 night in Jan 2024
Response from James L. on Jan 16, 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay and appreciated the convenience of the full fridge and mini kitchen amenities. We strive to provide a comfortable and accommodating experience, and your positive comments are truly appreciated. We look forward to welcoming you back on your next visit.

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from James L. on Jan 4, 2024
Thank you Gary for your review. We are glad to hear about your experience with us and hope to see you again in the future.

10/10 Excellent

William

Travelled with family
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from James L. on Jan 2, 2024
Thank you for your review !

2/10 Terrible

Shannon

Stayed 1 night in Dec 2023
Response from James L. on Jan 4, 2024
Thank you for your review Shannon. We apologize we didn't meet your expectations.

10/10 Excellent

Bikram

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and nice.
Stayed 2 nights in Nov 2023
Response from James L. on Jan 2, 2024
Thank you for your review !

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area and room was clean ..
Stayed 1 night in Nov 2023
Response from James L. on Nov 21, 2023
Thank you so much for your review. We hope to have the chance to see you again in the future.

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from James L. on Nov 17, 2023
Thank you for your review. We hope to see you again in the future.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
What is with all the damn dogs? One got out of the room across from ours as we were trying to get in the first time. A German Shepherd. Barking. Saw three more since I got here. One guy brought his to the gym/laundry. Try telling people if they are being placed in the kennel wing, ok? Or better, segregate the dog owners.
Stayed 1 night in Nov 2023
Response from James L. on Nov 15, 2023
Thank you for sharing your feedback. We appreciate your 4/5 star rating and apologize for any inconvenience caused by the unexpected presence of dogs. We will address the issue and consider better communication regarding designated areas for pet-friendly accommodations. Your insights help us improve the overall guest experience.

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from James L. on Nov 7, 2023
Thank you for your review and for choosing our hotel. We're thrilled to hear you had a great experience during your stay. We appreciate your feedback and hope to welcome you back soon for an even better experience!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from James L. on Nov 7, 2023
Thank you for your review and for choosing our hotel. We're thrilled to hear you had a great experience during your stay. We appreciate your feedback and hope to welcome you back soon for an even better experience!

8/10 Good

Colleen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for our needs. Warm comfortable room. Will definitely stay again as our halfway point stop.
Stayed 1 night in Nov 2023
Response from James L. on Nov 7, 2023
Thank you for your 4/5 star review! We're thrilled to hear that our hotel met your needs with its warm, comfortable rooms. We look forward to welcoming you back on your next stop.

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place on the hill to stay. Quiet surroundings around the hotel. Room was clean and spacious. Would stay here again.
Stayed 1 night in Oct 2023
Response from James L. on Oct 31, 2023
Thank you for your fantastic feedback! We're thrilled to hear you had a wonderful experience at our hotel. We take pride in our serene location, spacious and clean rooms, and we can't wait to welcome you back for another enjoyable stay!

10/10 Excellent

Klair

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property for price. Clean, convenient and spacious room.
Stayed 1 night in Oct 2023
Response from James L. on Oct 31, 2023
Thank you for sharing your wonderful experience! We're thrilled to hear that you found our property clean, convenient, and spacious. Your glowing review is truly appreciated, and we look forward to welcoming you back soon.

10/10 Excellent

Ellen

Spacious, well-appointed and very comfortable.
Stayed 1 night in Oct 2023
Response from James L. on Oct 31, 2023
We greatly appreciate your wonderful feedback! Thank you for choosing our hotel and we're thrilled to hear that you found your stay comfortable and enjoyable. Looking forward to welcoming you back soon!

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from James L. on Oct 31, 2023
Thank you for your perfect rating! We're thrilled to hear you enjoyed your stay and found our location peaceful, rooms clean, and spacious. We look forward to welcoming you back soon.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and staff
Stayed 1 night in Oct 2023
Response from James L. on Oct 18, 2023
Thank you for your 5-star review! We're delighted to hear that you found our property and staff to be very nice. We look forward to welcoming you back soon for another outstanding experience.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from James L. on Oct 17, 2023
Thank you so much for your review ! We hope to see you again in the future.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with great kitchen!
Stayed 1 night in Oct 2023
Response from James L. on Oct 10, 2023
Thank you so much for your 5-star review! We're thrilled to hear that you enjoyed your stay and found our room with a kitchen to your liking. We hope to welcome you back soon for another wonderful experience!

8/10 Good

Daniel

Stayed 2 nights in Oct 2023
Response from James L. on Oct 31, 2023
Thank you for your perfect rating! We're thrilled to hear you enjoyed your stay and found our location peaceful, rooms clean, and spacious. We look forward to welcoming you back soon.

8/10 Good

Hope

Stayed 1 night in Sep 2023
Response from James L. on Oct 31, 2023
Thank you for your perfect rating! We're thrilled to hear you enjoyed your stay and found our location peaceful, rooms clean, and spacious. We look forward to welcoming you back soon.

6/10 Okay

Angie

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from James L. on Sep 26, 2023
Thank you for taking the time to share your feedback with us. We appreciate your input and are committed to improving our services to better meet your expectations. If you have any specific suggestions or concerns, please don't hesitate to reach out. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was excellent.
Stayed 2 nights in Sep 2023
Response from James L. on Sep 25, 2023
Thank you so much for your glowing 5-star review! We're thrilled to hear that our front desk staff provided you with excellent service. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit.

2/10 Terrible

Daniel

Stayed 1 night in Sep 2023
Response from James L. on Oct 10, 2023
Dear Daniel,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience fell short of your expectations. Please know that we take your concerns seriously, and we will be addressing them with our team to make necessary improvements. We value your feedback as it helps us enhance our services and ensure a better experience for all our guests.We hope you will consider giving us another chance in the future to provide you with a more enjoyable stay.

10/10 Excellent

Mireille

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect, very convenient, clean , nice staff and very quiet at night , that will be my hotel every time I m in that area
Stayed 1 night in Sep 2023
Response from James L. on Sep 12, 2023
Thank you so much for your glowing review! We are thrilled to hear that your stay with us was perfect in every way. Our team takes great pride in providing a convenient, clean, and peaceful environment for our guests, and it's wonderful to know that we've met your expectations. We look forward to welcoming you back as your go-to hotel whenever you're in the area. Your continued support means the world to us!

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great Place... great staff... nice and helpful to say the least.
Stayed 3 nights in Sep 2023
Response from James L. on Sep 12, 2023
Thank you for your wonderful feedback! We're delighted to hear that you had a 10-star experience with our great staff. Your kind words are much appreciated, and we hope to welcome you back soon for another fantastic stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from James L. on Sep 12, 2023
Thank you so much for taking the time to rate our hotel with a perfect 10/10! We are thrilled to hear that you had such a wonderful experience during your stay. We look forward to welcoming you back to our hotel in the near future.

10/10 Excellent

Michelle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Aug 2023
Response from James L. on Aug 29, 2023
Michelle,Thank you so much for your review. We are glad to hear about your awesome experience with us. Sincerely,

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
good stay, clean and comfortable.
Stayed 3 nights in Aug 2023
Response from James L. on Aug 24, 2023
Dear Lisa,Thank you so much for your review, we are glad to hear about your great experience with us. We hope to have the chance to serve you again in the future.

10/10 Excellent

Rebecca

Stayed 1 night in Aug 2023
Response from James L. on Sep 12, 2023
Thank you so much for taking the time to rate our hotel with a perfect 5 out of 5! We are thrilled to hear that you had such a wonderful experience during your stay. We look forward to welcoming you back to our hotel in the near future.

10/10 Excellent

Jennifer

Stayed 7 nights in Aug 2023
Response from James L. on Sep 12, 2023
Thank you so much for taking the time to rate our hotel with a perfect 5 out of 5! We are thrilled to hear that you had such a wonderful experience during your stay. We look forward to welcoming you back to our hotel in the near future.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Location was very clean and well maintained
Stayed 1 night in Aug 2023
Response from James L. on Aug 8, 2023
Thank you for your feedback! We take pride in maintaining a clean and well-kept environment for our guests to enjoy. Your positive experience means a lot to us. We hope to welcome you back soon!

6/10 Okay

Tina

Travelled with family
Liked: Cleanliness, staff & service
Clean although room had an odour.
Stayed 1 night in Aug 2023
Response from James L. on Aug 3, 2023
Tina Thank you for your review. Our extreme apologies for an odor in your room. We will use your feedback to train our staff so an issue like yours will not happen again in the future.

10/10 Excellent

Clint

Stayed 1 night in Jul 2023
Response from James L. on Jul 30, 2023
Thank you for your review Clint!

8/10 Good

Brad

Stayed 1 night in Jul 2023
Response from James L. on Aug 8, 2023
Thank you for taking the time to leave us a review! We're delighted to see that you had a positive experience during your stay. If there's anything specific that stood out to you or any suggestions you have for improvement, we'd love to hear them. We hope to welcome you back in the future for an even better experience.