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Reviews of Hampton Inn Branson - Branson Hills

2.5 out of 5
Hampton Inn Branson - Branson Hills
200 S Payne Stewart Drive, Branson, MO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 387 out of 592 reviews" "
Rating 8 - Good. 148 out of 592 reviews" "
Rating 6 - Okay. 34 out of 592 reviews" "
Rating 4 - Poor. 18 out of 592 reviews" "
Rating 2 - Terrible. 5 out of 592 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anne, Ontario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The minute I walked in I felt comfortable. Drinks and store options, friendly. The other hotels didn’t have amenities available when customers wanted them. Shut early opened early.
Stayed 1 night in Apr 2024
Response from JS on Apr 22, 2024
Thank you for staying with us! Please come back again soon!

8/10 Good

Miranda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay with family.
Stayed 1 night in Apr 2024
Response from JS on Apr 22, 2024
Thank you for staying with us! Please come back again soon!

6/10 Okay

venkataramana

Travelled with family
Liked: Staff & service
Overall, it was a nice hotel however I did not feel it was worth spending 195$ per night for this. POSITIVES: 1. Front desk staff were excellent (5/5) 2. Breakfast buffet was excellent & my kids loved it (5/5) 3. Texting service was very convenient (5/5) 4. Location, Convenience, Surroundings - - - >Excellent (5/5) Negatives : 1. Relatively old property with lot of things needing update like toilet with poor flush, Shower head (malfunctioned), pillows, Old microwave, old carpet. 2. High price point.
Stayed 4 nights in Mar 2024
Response from JS on Mar 25, 2024
Thank you for your kind words. We are about to start our renovation here within the next year. Hopefully once it has been completed, you can come back and check out our new hotel!!

8/10 Good

William, cranson

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything was great except for one problem. No hot water. It was supposedly fixed but our second night it still barely reached a warm setting.
Stayed 1 night in Mar 2024
Response from JS on Mar 19, 2024
We apologize for the inconvenience. We are working on the issue. Please come back again soon!

10/10 Excellent

Neta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean
Stayed 1 night in Mar 2024
Response from JS on Mar 18, 2024
Thank you for staying with us! Please come back again soon!!

4/10 Poor

Kendal

Travelled with partner
Disliked: Amenities
Upon checkin I was put into a room next to another guest that was loud and out of control. They were repeatedly shouting expletives and banging on the walls. I notified the front desk, they attempted to call the guests room, but with no answer they did nothing. It continued on for 4 hours, which took us well past quiet hours. I went to the front desk to ask them to take care of the issue and the only employee onsite felt uncomfortable approaching the guest about their behavior. I then asked if she was unable to do anything that we just be moved to another room. It was approaching midnight and I needed rest. She found another room and told me that it would be a simple move down the hallway. There was no mention of additional cost!! I would not have moved rooms had I known there was a cost. I would have insisted the unruly guest be taken care of. This is unacceptable and will be escalated.
Stayed 3 nights in Feb 2024
Response from JS on Mar 4, 2024
Kendal, I want to apologize for the inconveniences you experienced during your stay. We have adjusted your charges on your account because you were not supposed to be charged the upgrades. The front office manager will be contacting you to let you know what has been done to rectify the situation. Again, we do sincerely apologize.

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2024
Response from Kimberly on Mar 2, 2024
Thank you for feedback! We look forward to seeing you again!!

10/10 Excellent

Venkataraghavan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at Branson
Nice hotel, value for money, friendly staff
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was in a Quiet area and the Breakfast was very pleasing!
Stayed 6 nights in Nov 2023
Response from JS on Jan 2, 2024
Thank you for staying with us! Please come back again soon!!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Check in staff was wonderful. Property was very nice and my go too location when visiting Branson. Do yourself a favor and stay at Branson Hills Hampton.
Stayed 1 night in Nov 2023
Response from JS on Jan 2, 2024
Thank you for staying with us! Please come back again soon!!

10/10 Excellent

Cary

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from JS on Nov 13, 2023
Thank you for staying with us! Please come back anytime!!

10/10 Excellent

christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was quick and the staff was amazing. The beds were comfortable and the rooms were really clean especially the bathroom which is refreshing. Lots of choices at breakfast including waffles, eggs, sausage, potatoes, and oats. Really nice pool area and exercise room too.
Stayed 1 night in Nov 2023
Response from JS on Nov 13, 2023
Thank you for staying with us! Please come back anytime!!

10/10 Excellent

Kim

Business traveller
Liked: Amenities
It was a beautiful, clean property with all the necessary amenities. Staff members were very friendly.
Stayed 1 night in Oct 2023
Response from JS on Oct 31, 2023
Thank you for your kind words and for staying with us! Please come back again soon!!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Branson Hills great place to stay!
Great place to stay! Excellent amenities, clean room, great service and breakfast! Would stay here again!
Stayed 1 night in Aug 2023
Response from JS on Oct 27, 2023
Thank you for staying with us!! Please come back again soon!!

8/10 Good

Kerrie

Liked: Cleanliness, property conditions & facilities
Breakfast was good !
Stayed 1 night in Oct 2023
Response from JS on Oct 23, 2023
Thank you for staying with us! Please come back again soon!!

10/10 Excellent

Emma

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk attendant on evening shift was very helpful& friendly!
Stayed 4 nights in Oct 2023
Response from JS on Oct 9, 2023
Thank you for staying with us. Please come back again soon!!

10/10 Excellent

Brittan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Seemed quiet and safe. Staff was super friendly! Great place to go if traveling with pets.
Stayed 1 night in Sep 2023
Response from JS on Sep 4, 2023
Thank you for staying with us and for the great review!! Please come back and see us again soon!!

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer building and well kept
Stayed 2 nights in Aug 2023
Response from JS on Aug 20, 2023
Thank you for staying with us! Please come back again soon!

6/10 Okay

Angela

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Aug 2023
Response from JS on Aug 8, 2023
Thank you for staying with us. Please come back again soon!

6/10 Okay

Nichole

Travelled with partner
Liked: Staff & service, amenities
The hotel is close to shopping areas and a few minutes from the highway which is a plus. However, while the main parts of the hotel are clean, the rooms need updated and deep cleaning. The bathroom is dirty, especially around the shower. The comforter was worn out, rough, and not comfortable to sleep. The blinds they have in the room do not cover the light from entering the room. The way that the beds are set up the light comes through the side of the blinds and reflects off the mirror straight into your face while your sleeping. Good luck sleeping in past sunrise. The breakfast was good. Overall I was pretty dissatisfied with the condition of the room especially for the price I had paid.
Stayed 2 nights in Jul 2023
Response from JS on Jul 31, 2023
Thank you for staying with us. I will be addressing this with my staff.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast food wasn’t the best!
Stayed 4 nights in Jul 2023
Response from JS on Jul 17, 2023
Thank you for staying with us! Please come back again soon!

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 3 nights in Jun 2023
Response from JS on Jun 26, 2023
Thank you for staying with us! Please come back and see us again!

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from JS on Jun 26, 2023
Thank you for staying with us! Please come back and see us again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Beds were uncomfortable. but everything else was great.
Stayed 1 night in Jun 2023
Response from Js on Jun 19, 2023
Thank you for staying with us. Please come back again soon!

4/10 Poor

Dave

Stayed 2 nights in Jun 2023
Response from JS on Jun 26, 2023
Thank you for staying with us! Please come back and see us again!

8/10 Good

Linnet

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice staff
The hotel staff was very friendly when I checked in. She couldn’t find my Hilton account but worked hard to locate it when I asked. The room was spacious if a bit dark and dated. The only quibble I have is that the hotel didn’t have daily housekeeping. Maybe it was due to staffing or Covid. But that was a bit annoying.
Stayed 2 nights in May 2023
Response from JS on Jun 2, 2023
Thank you for staying with us. Daily Housekeeping is available upon request for all our guests. Please come back again to see us.

10/10 Excellent

Balaji

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and neat hotel
Stayed 2 nights in May 2023
Response from JS on Jun 1, 2023
Thank you for staying with us! Please come back again soon!

8/10 Good

Rhonda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my Review
it was a good stay with an amazing breakfast, my only complaint was the pool was down and we couldnt swim the whole time we were there which was dissapointing.
Stayed 3 nights in May 2023
Response from JS on May 30, 2023
We do apologize for the pool being down. Another guest broke a piece of the filter cover off and it got sucked into the pump causing more damage and we are waiting on the part to be delivered so we can fix it. Please come back again when its up and running!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from JS on May 30, 2023
Thank you for staying with us! Please come back again soon!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from JS on May 9, 2023
Thank you for staying with us! Please come back again soon!

10/10 Excellent

Elaina

Stayed 1 night in Apr 2023
Response from JS on May 3, 2023
Thank you for staying with us! Please come back again soon!

10/10 Excellent

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2023
Response from JS on May 1, 2023
Thank you for staying withs us! Please come back again soon!

8/10 Good

Tene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice.
Stayed 2 nights in Apr 2023
Response from JS on May 1, 2023
Thank you for staying withs us! Please come back again soon!

6/10 Okay

Ronald

Stayed 3 nights in Mar 2023
Response from JS on May 1, 2023
Thank you for staying withs us! Please come back again soon!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Breakfast could use some more options.
Stayed 1 night in Mar 2023
Response from Joseph on Mar 29, 2023
Thank you for staying with us! Please come back again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Joseph on Mar 27, 2023
Thank you for staying with us! Please come back again soon!

10/10 Excellent

T J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On top of a hill overlooking a very nice timber area with a golf course.
Stayed 1 night in Feb 2023
Response from Js on Feb 21, 2023
Thank you for staying with us. Come back again.

10/10 Excellent

Richie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from JS on Feb 20, 2023
Thank you for staying with us! Please come back again soon!

10/10 Excellent

Jonine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only thing didnt like was the same breakfast was available two days in a row. Should be diffetent.
Stayed 2 nights in Feb 2023
Response from JS on Feb 15, 2023
Thank you for staying with us. I will let our breakfast team know and to also let them know that breakfast is supposed to change daily. Please come back and see us again!

8/10 Good

Rex

Stayed 1 night in Feb 2023
Response from Joseph on Mar 27, 2023
Thank you for staying with us! Please come back again soon!

10/10 Excellent

karen

Stayed 1 night in Jan 2023
Response from Joseph on Mar 27, 2023
Thank you for staying with us! Please come back again soon!

8/10 Good

Jeraldine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with stay.
The hotel was very clean and the desk people were very nice. However, I was surprised there was no exhaust fan in the bathroom and no clock in the room. Location was great, close to most everything. All in all, I would recommend this hotel.
Stayed 2 nights in Nov 2022
Response from kd on Nov 25, 2022
Thank you for staying with us. We appreciate your feedback

4/10 Poor

Russ

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Good not great.
Response from kd on Nov 9, 2022
Thank you for your feedback

10/10 Excellent

Janet, Osceola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing hotel. We stayed at a different hotel chain last weekend and was not impressed. We will always pick a Hampton Inn whenever given the opportunity .
Stayed 1 night in Nov 2022
Response from Kimberly Dixon on Nov 5, 2022
Thank you for staying with us! We hope to see you again in the future!

10/10 Excellent

Tim, Lees Summit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and pillows. Clean! Loved the shower head, great pressure!
Stayed 1 night in Oct 2022
Response from Kimberly Dixon on Oct 3, 2022
Thank you for staying with us!!! We hope to see you again in the near future!! :)

10/10 Excellent

Shirley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice but disappointed that there wasn't a hot tub in the pool area (which was very inviting).
Stayed 2 nights in Sep 2022
Response from Kimberly Dixon on Sep 29, 2022
Thank you for staying with us! We hope to see you again sooon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from JS on Sep 21, 2022
Thank you for staying with us!! Please come back again soon!!

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the location off of the main strip. The property is well kept and has a great view.
Stayed 4 nights in Sep 2022
Response from Kimberly Dixon on Sep 16, 2022
Thank you for staying with us! Please come see us again!

8/10 Good

Richard J.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet place - however probably the most uncomfortable bed I’ve ever been in at a Hampton. Also only a desk for seating in the room.
Stayed 2 nights in Sep 2022
Response from Kimberly Dixon on Sep 12, 2022
Thank you for staying with us.

10/10 Excellent

miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Aug 2022
Response from JS on Aug 22, 2022
Thank you for staying with us! Please come back again soon!