Brandy Pond Tours and Activities

Room could have been cleaner (stain on blanket, ceiling bath vent very layered in dust, stain on chair) Our buildings hot water heater broke so there was no hot shower but they let me use another vacant rooms cleaned bathroom and offered us a discount on the rate

Staff is great. Clean room and comfortable bed. I loved the breakfast.

Several issues. To the good side, it was a lovely location, with generally very nice staff, The housekeepers were lovely. Front desk and restaurant folks were fine. But if this is a "Resort" and I'm paying "Resort" fees, so generally the room should be fairly top-notch. In this case there were problems. Let me list. -Towel bar in our bathroom fell off it's bracket twice. From just hanging up a towel?? Note: this was the only thing I mentioned on checking out and I was told that's what happens when people lean on it ...??.. yeah, didn't do that. -Television had no - for the sake of people possibly coming from everywhere- no "instruction" card or paperwork on the bureau. Literally had to ask the front desk woman how to use the remote. (BTW - we had friendly next door guests we chatted with who couldn't figure it out either). Was just trying to net network news. -No bathroom fan?? I would've opened the bathroom window but it had no screen. Sorry don't prefer bugs. - Bathroom baseboard heating unit was rusty. Not that I needed it, but it wasn't "Resort" caliber. -Bathroom door would not close properly - likely because it had been over-painted so many times it just "stuck". If we did slam it shut, it took 2 people - one to push and one to pull - to get out. Again, really friendly people, beds were comfy, lovely location. But Lark Hotels should take note.