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Reviews of Horseshoe Bay Resort

2.5 out of 5
Horseshoe Bay Resort
1 Horseshoe Bay Road, Bowen, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 42 out of 94 reviews" "
Rating 8 - Good. 40 out of 94 reviews" "
Rating 6 - Okay. 7 out of 94 reviews" "
Rating 4 - Poor. 3 out of 94 reviews" "
Rating 2 - Terrible. 2 out of 94 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Tina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We love this place ! Can wait to come back
Stayed 2 nights in Feb 2024
Response from Horseshoe Bay Resort on Feb 24, 2024
Hi Tina, thank you for taking the time to review your stay. Looking forward to seeing you again.Kind Regards,Horseshoe Bay Resort

10/10 Excellent

Kira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times and love it every time, relaxed atmosphere and very close to everything. We will be back
Stayed 4 nights in Jan 2024
Response from Janelle on Jan 30, 2024
Thank you Kira for your review.We look forward to welcoming you again soon.Kind regardsHorseshoe Bay Resort

10/10 Excellent

Bronwyn

Stayed 5 nights in Dec 2023
Response from Janelle on Jan 30, 2024
Hi Bronwyn.We appreciate your review.We look forward to seeing you again soon.Kind regardsHorseshoe Bay Resort

8/10 Good

Barry

Stayed 4 nights in Nov 2023
Response from Janelle on Dec 10, 2023
Hi Barry,Thank you for your review.Merry Christmas & Happy New Year.Kind regardsHorseshoe Bay Resort

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Janelle on Dec 10, 2023
Hi Theresa,Thank you for taking the time to review.We look forward to welcoming you again in the near future.Merry Christmas & Happy New Year.Kind regardsJanelle Horseshoe Bay Resort

8/10 Good

Zuzana

Stayed 1 night in Oct 2023
Response from Janelle on Nov 14, 2023
Hi Zuzana,Thank you for taking the time review.Kind regardsHorseshoe Bay Resort

10/10 Excellent

stephanie

Business traveller
Liked: Cleanliness, staff & service
Very Nice, lovely spot
Stayed 1 night in Jun 2023
Response from Janelle on Jun 25, 2023
Hi Stephanie,Thank you for your review.We look forward to seeing you again.Take care.Kind regardsHorseshoe Bay Resort

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The proximity to the beaches was superb, and the little café had nice food and very friendly. The living conditions were very beachhouse but totally adequate for our needs.
Stayed 1 night in May 2023
Response from Horseshoe Bay Resort on Jun 3, 2023
Hi Cathy,Thank you for your review.Glad you enjoyed your stay and we look forward to welcoming you back again.Take care.Kind regardsHorseshoe Bay Resort

2/10 Terrible

Ashleigh

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location is beautiful, the restaurant also, however the cabin we stayed in was really uncomfortable - the bed left me with back issues and pain and I had to see a physiotherapist and doctor for pain medication. The room was not very clean as there was sand on the floor. The air con didn't work well, one of the windows didn't close properly, and the outside awning was not properly tightened so the wind blowing made the awning constantly flap and the noise made it hard for my young child to rest.
Stayed 1 night in May 2023
Response from Horseshoe Bay Resort on May 12, 2023
Hi Ashleigh,We will look into the comments made, although the air conditioner is brand new our maintenance team will rectify the issues.We welcome you back to maybe stay in our Beach huts as we cannot control the windy weather.Look forward to seeing you again.Kind regardsHorseshoe Bay Resort

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hodeaway
The best spot in Bowen
Stayed 3 nights in May 2023
Response from Horseshoe Bay Resort on May 12, 2023
Hi Karen,Thank you for your review.We look forward to welcoming you back.Kind regardsHorseshoe Bay Resort

8/10 Good

Kira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, perfect beach location for a family holiday. Will be back again for sure
Stayed 2 nights in Mar 2023
Response from Horseshoe Bay Resort on Apr 3, 2023
Hi Kira,Thank you for your review.We look forward to welcoming you back soon.Take care.Kind regardsHorseshoe Bay Resort

10/10 Excellent

Rhiannan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect for family's. The cabins are cute and also great for families. The cabins are a little aged and may need a new coat of paint but still great to stay in.
Stayed 3 nights in Feb 2023
Response from Horseshoe Bay Resort on Feb 25, 2023
Hi Rhiannan,Thank you for your review.We look forward to seeing you again.Kind regardsHorseshoe Bay Resort

6/10 Okay

Lyn

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We were told off for using Wotif to make our booking. The room was smelly on arrival (musty) and we had to sweep the floor and wipe down the outside table. The rules around the swimming pool put you off using the pool, $20.00 for a pool cue in the recreation room which to be honest was more like a junk storage room. Then we were concerned that we would be charged for leaving any rubbish in the rubbish bin that we took it with us.
Stayed 2 nights in Feb 2023
Response from Horseshoe Bay Resort on Feb 20, 2023
Hi Lyn,Thank you for taking the time to review, all of your comments will be addressed. Due to damages on equipment we have introduced a refundable security deposit for all hire items. Kind Regards,Horseshoe Bay Resort

10/10 Excellent

TRICIA

Stayed 1 night in Feb 2023
Response from Horseshoe Bay Resort on Mar 18, 2023
Hi Trica Thank you for taking the time to review.Hoping you enjoyed your stay.Kind regardsHorseshoe Bay Resort

8/10 Good

Christine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The shower block was very clean,and the room was comfortable,although a suggestion would be to update the drawers and cupbords,also put rubber mats on each step,to help with wet weather. Oveall,we enjoyed our stay,and the Peacock was a bonus!!!!.
Stayed 1 night in Nov 2022
Response from Horseshoe Bay Resort on Nov 25, 2022
Hi Christine,Thank you for taking the time to review our resort. We are happy to hear you enjoyed your stay with us and the Peacock certainly is a bonus!We appreciate your suggestions and we hope to see you here again in the future.Kind Regards,Horseshoe Bay Resort.

8/10 Good

Jen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cafe on the beach front and that there are food options in walking distance from accommodation. I enjoyed a peaceful and relaxing stay. Liked that there was a pool to use as well.
Response from Horseshoe Bay Resort on Nov 4, 2022
Thankyou Jen so glad you enjoyed your stay at Horseshoe bay we look forward to seeing you again

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is awesome
Stayed 1 night in Oct 2022
Response from Horseshoe Bay Resort on Oct 27, 2022
Hi Gregory, we are happy to hear you enjoyed your stay, hopefully we will see you again in the future!

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, property conditions & facilities
A stunning spot in the best part of Bowen. We stayed in a colourful beach view stand alone unit which was well equipped and spacious for just the two of us. The pool area is a bit tired and in need of some modernising. We attempted to use what we thought was a BBQ but it was in a state of disrepair. We had issues with the main TV in the lounge area with many of the buttons on the remote not working. Fortunately there was another TV in the bedroom that worked fine. Bowen itself has limited dining and shopping so just be aware of that. For a casual mean, go to Birdy's fish and chips at the wharf. You can dine out that back overlooking the boats and the sunset. Pretty nice.
Stayed 2 nights in Sep 2022
Response from Horseshoe Bay Resort on Sep 21, 2022
Hi Cheryl,We are so glad you enjoyed your stay in Bowen and it's great to hear that you loved our Bay View Beach Huts.Thank you for taking the time to provide us with some feedback; we love hearing suggestions from our guests.Travel safe!

8/10 Good

Carmel

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was fantastic, right on the beach and close to a great little cafe!! Mid week and it was fully booked out for dinner before 4pm!! Had to have take away, just as good. Great service and delicious meals. The unit was clean and great outlook over the ocean. Very pleased with our stay. We will be back for a longer stay!!
Stayed 1 night in Aug 2022
Response from Bec on Aug 25, 2022
Hi there Margaret,Thank you for your kind review. Travel safe.Kind RegardsTeam at Horseshoe Bay Resort

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly ppl in park are resting way too clise to each other with petilous parking options aroubd their position, and staff dont gove a frack
Stayed 2 nights in Aug 2022
Response from Horseshoe Bay Resort on Aug 27, 2022
Hi Peter, we're sorry you had this experience. Thank you for taking the time to review.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great holiday site, close to walking track and beach. Entertainment, bar and other food venues.
Stayed 1 night in Feb 2022
Response from Horseshoe Bay Resort on Feb 13, 2022
Thank you very much for taking the time to review!

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great location to beaches
Stayed in a cabin which would sleep 6. It was clean, roomy, air con worked great and had the basic kitchen utensils you need. Plenty of towels. Mattress was very firm and pillows very flat. However it is close to beach access and as we had friends also staying we did not spend much time in it. The shared amenities need upgrading and the pool area is desperately needing a do over and bringing out of the 80’s. New furniture, more shade and a bit of greenery would make it more appealing to sit around rather than a quick jump in and out. The TV/ games room looks like it hadn’t been utilised for a long time and was quite dingy. The park gardens and grounds are all well maintained. The lady at checkin was very abrupt from the moment I entered the reception area and not welcoming at all and came across rude. She did not give me a chance to do the Check in app before asking if I had already done so and was very rude when I had not previously done the online covid form. They have hard copies there to do which would be more up to date info anyway. Friends who had checked in previously also had same opinion of her customer service so not just a bad day. The cafe directly next door is great and had live music Friday night & Sunday afternoon. We would stay again
Stayed 3 nights in Jan 2022
Response from Horseshoe Bay Resort on Jan 31, 2022
Hi Donna, Thank you for taking the time to review. During the pandemic, some maintenance works have been placed on hold and soon to be addressed. We look forward to welcoming you back soon. Kind regards Horseshoe Bay Resort

10/10 Excellent

Trinity

Stayed 1 night in Nov 2021

10/10 Excellent

Gelsomina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Horseshoe Bay Resort on Nov 20, 2021
Thank you very much for taking the time to review!

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic, clean and functional.
Stayed 2 nights in Sep 2021
Response from Horseshoe Bay Resort on Oct 3, 2021
HiJohn, Thank you for taking the time to review. We look forward to seeing you again soon. Kind regards Janelle

10/10 Excellent

Rebeccca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very busy, crowded; 2pm check-in ruthlessly enforced ,,
Stayed 1 night in Jul 2021
Response from Horseshoe Bay Resort on Aug 1, 2021
Thank you for taking the time to review. Unfortunately, as we're currently so busy we are unable to provide earlier check-ins. Thank you, again.

10/10 Excellent

HYUNJU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Horseshoe Bay Resort on Jul 27, 2021
Hi there, Thank you for your kind review.. Becky

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice simple cabin near the beach
Stayed 2 nights in Jul 2021
Response from Horseshoe Bay Resort on Jul 13, 2021
Thank you for taking the time to review.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
beach front units, could do with some renovations.
Stayed 2 nights in Jun 2021
Response from Horseshoe Bay Resort on Jun 7, 2021
Thank you for taking the time to review

8/10 Good

Cassie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Horseshoe Bay Resort on Apr 13, 2021
Hi Cassie, Thank you for taking the time to review Kind regards Janelle

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the cabins, good size. Bunk bed mattress was very hard though
Stayed 1 night in Feb 2021
Response from Horseshoe Bay Resort on Feb 28, 2021
Hi, Thank you for taking the time to review. Travel safe and take care. Kind regards Horseshoe Bay Resort

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location to the bays for activities
Stayed in a garden view cabin which was clean & reasonably comfortable. Mattress on bunk bed was quite hard and uncomfortable even kids may complain. Lots of linen & towels which was great. Position is perfect for walking distance to the beaches & lookouts. There are eatery options close by with restaurant & cafe located next door. Car parking was minimal on-site however there is free car parking just across the road. The grounds were well kept and clean.
Stayed 3 nights in Jan 2021
Response from Horseshoe Bay Resort on Feb 2, 2021
Hi Donna, Thank you for taking the time to review. We look forward to welcoming you back again. Kind regards

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The area was beautiful and easy to access walking tracks and beaches. Staff were all polite and helpful. The wildlife was amazing to see roaming freely
Stayed 5 nights in Sep 2020
Response from Janelle on Sep 24, 2020
Hi, Thank you for taking the time to review. We look forward to seeing you again soon. Kind regards Janelle

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2020
Response from Kind regards, Tess on Jan 13, 2020
Thanks for taking the time to leave a review.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
The location was excellent, the rooms were clean and had everything you need in them.
Stayed 3 nights in Dec 2019
Response from Kind regards, Tess on Jan 3, 2020
Thanks for taking the time to leave a review. Glad that you have enjoyed your stay & hope to see you again soon.

6/10 Okay

Wendy

Travelled with group
Disliked: Property conditions & facilities, room comfort
Good location some issues with accommodation.
Location was good. Room was not as expected which was disappointing. Bunk beds were difficult to use better suited to children. Ended up putting single mattresses on the floor doubled up as very thin. Shower was grotty needs to be renovated and access door does have whs concerns. Toilets ok. Reception was friendly and helpful.
Stayed 4 nights in Dec 2019
Response from Janelle on Dec 31, 2019
Thank you for taking the time to review. We have renovation plans under way for the Amenity block. Travel safe and Happy New Year. Kind regards Janelle

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Kind regards, Tess on Nov 19, 2019
Thanks for taking the time to leave a review!

10/10 Excellent

Verified traveller

Travelled with family
So clean and tidy friendly stall good cabin wend swimming in the sea great food in restaurants great walking track and views over the bay we loved it we will be back as soon as we can
Stayed 1 night in Nov 2019
Response from Janelle on Nov 16, 2019
Thank you for taking the time to review. We appreciate you kind review and we look forward to welcoming you again soon. Safe travels. Kind regards Janelle

8/10 Good

Per

Liked: Cleanliness, room comfort
Clean and quiet
Checked in after they closed and leaved before they opened so I dont really know. But no problem to get the keys in the safty box and the place was clean and quite.
Stayed 1 night in Nov 2019
Response from Tess on Nov 13, 2019
Thanks for taking the time to leave a review. Kind regards

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect family accomodation. Close to the beach. Didn’t get time to use the spa pool but kids had a great time in the pool. Friendly customer service. We will definitely be back for a longer stay next time.
Stayed 1 night in Oct 2019
Response from Tess on Oct 8, 2019
Thank you so much for taking the time to leave a review. So glad that you enjoyed your stay and can't wait to have you back for longer. Kind regards, Tess

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The view was awesome as we stayed on the beachfront. There was no parking available for a boat and car as it was in a tiny space. we had to park in the community carpark which was unsafe. and the owners were rude and didn't care.
Stayed 2 nights in Sep 2019
Response from Tess on Oct 1, 2019
Thank you for taking the time to leave a review. We don't have plenty of parking available, although if we know someone is bringing a boat prior to arrival, we can usually accommodate boat parking. Kind regards, Tess!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Loved the wildlife around the property, such a pretty area. The best beach a short walk. The cabin was old but clean and great beds.
Stayed 1 night in May 2019
Response from Kind regards, Tess on May 8, 2019
Thanks for taking the time to review. Very glad to hear you enjoyed your stay. We are very lucky to be in the location we are. Hoping you stay with us again.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Apr 2019
Response from Tess on Apr 14, 2019
Thanks for taking the time to review.Hope you enjoyed your stay and we look forward to having you again! Kind regards

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little bit of paradise
Really beautiful area. Quiet clean. I was there for a night and could havw been there at least a week. Price was great considering you were right on thw beach
Stayed 1 night in Mar 2019
Response from Tess on Mar 28, 2019
Thanks for taking the time to leave us a review! We're glad you've enjoyed your stay, can't wait to see you again! Feel free to come and spend a week next time! Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019
Response from Janelle on Jan 28, 2019
Thank you for taking the time to review. We thank you for choosing Horseshoe Bay Resort for your recent stay, glad you enjoyed your time with us and we look forward to seeing you again in the near future. Kind regards Janelle

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location. Very helpful owners. Great place for a holiday.
Stayed 1 night in Jan 2019
Response from Janelle on Jan 6, 2019
Thank you for taking the time to review. We are happy you enjoyed your stay and look forward to seeing you again soon. Kind regards Janelle

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking distance to the beach and a beautiful setting
Stayed 1 night in Dec 2018
Response from Wendy on Jan 3, 2019
Thank you for your feed back, hope to see you again soon Cheers Wendy