1 bedroom, in-room safe, desk, iron/ironing board
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Reviews of Red Roof Inn PLUS+ Boston - Woburn/ Burlington

2.5 out of 5
Red Roof Inn PLUS+ Boston - Woburn/ Burlington
19 Commerce Way, Woburn, MA

Reviews

6.8
Rating 10 - Excellent. 289 out of 1009 reviews" "
Rating 8 - Good. 255 out of 1009 reviews" "
Rating 6 - Okay. 180 out of 1009 reviews" "
Rating 4 - Poor. 136 out of 1009 reviews" "
Rating 2 - Terrible. 149 out of 1009 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michele Odette

Liked: Cleanliness, staff & service, property conditions & facilities
First time in the Boston area the staff are very friendly and helpful

8/10 Good

Javier

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2024
Response from Management on May 24, 2024
Thank you for the feedback!

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and great location
Stayed 1 night in May 2024
Response from Management on May 24, 2024
Thank you for the feedback!

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I like that it was 25 minutes from Fenway Park in Boston. That it was next to a grocery store, shopping area and dunkin Donut in walking distance.Did not like the other staff that did not help at all when we had a fire alarm in the middle of the night
Stayed 2 nights in May 2024
Response from Management on May 20, 2024
We appreciate the feedback

6/10 Okay

Dana

Disliked: Cleanliness, staff & service, property conditions & facilities
Was dirty not clean out of date will not go back
Stayed 1 night in May 2024
Response from Adraine Rediresponse Specialist on May 19, 2024
Dear Dana, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BOSTON - WOBURN/ BURLINGTON. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of cleanliness of the room. We would like to apologize for the inconvenience caused. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Your concern is crucial in helping us provide a better experience for our guests, and we wish you the very best in your future travels. Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 Good

Daryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower head leaked, Could not print sales slip.
Stayed 1 night in Apr 2024
Response from Management on May 14, 2024
Thank you for your feedback

8/10 Good

Roger, Gulfport

Liked: Staff & service
Stayed 1 night in May 2024
Response from Sharma RediResponse Specialist on May 15, 2024
Hello Roger, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ BOSTON - WOBURN/ BURLINGTON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was smooth and friendly. Room was good. Clean little musty smell and windows don’t open at all. Otherwise was just fine for my needs.
Stayed 1 night in May 2024
Response from Sharma RediResponse Specialist on May 12, 2024
Dear George,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BOSTON - WOBURN/ BURLINGTON. I am happy to read your comments about our smooth check-in process, our friendly front desk staff, and all the other kind remarks mentioned. However, you indicated that the foul odor and the issue regarding the windows dampened your experience. Your satisfaction is important to Red Roof, so I am sorry this was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Rachelle

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located
Stayed 3 nights in May 2024
Response from Adraine Rediresponse Specialist on May 11, 2024
Dear Rachelle, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BOSTON - WOBURN/ BURLINGTON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the convenience of our location. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Your satisfaction is our greatest reward, and we can't wait to welcome you back for another enjoyable stay.Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Edward, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Adraine Rediresponse Specialist on May 11, 2024
Hello Edward, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - WOBURN/ BURLINGTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

Charles

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Management on May 10, 2024
Sorry for your recent experience.

10/10 Excellent

JOHN

Stayed 1 night in May 2024
Response from Adraine Rediresponse Specialist on May 25, 2024
Hello John, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - WOBURN/BURLINGTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

florencia

Stayed 1 night in May 2024
Response from Management on May 24, 2024
Thank you for the feedback!

6/10 Okay

paul

Liked: Staff & service
Smoking area outside was outside of rooms and was a gathering place. People hung out there smoking and drinking for hours. Too noisy.
Stayed 3 nights in Apr 2024
Response from Management on Apr 30, 2024
Sorry for your recent experience.

10/10 Excellent

Magid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 30, 2024
Thank you for the feedback!

6/10 Okay

Jennifer

Stayed 1 night in Apr 2024
Response from Chirell RediResponse Specialist on May 20, 2024
Dear Jennifer,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington and I are saddened to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 Okay

Lissen

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The room/bathroom was surprisingly clean and tidy considering the hotel building, elevators, hallways were very old, old carpets, dirty walls, in need of repairs and improving. Nice staff but we didnt really intract with them much. The place/location and even other "visitors' didn't look necessarily like tourists. We bumped into some ladies coming into the hallway, into a room with a grocerystore cart and bags of stuff in it, not necessarily groceries as if they lived in the building. Didn't feel very much like a hotel but a live-in motel.
Stayed 1 night in Apr 2024
Response from Management on Apr 29, 2024
Sorry for your recent experience.

6/10 Okay

Carlene

Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel was good for one night that we spend in Boston, because it’s close by car. It was clean, but need some maintenance.
Stayed 1 night in Apr 2024
Response from Management on Apr 24, 2024
Sorry for your recent experience.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Toni-Ann RediResponse Specialist on Apr 25, 2024
Hello Jennifer,I am pleased to have had you as our guest at our Red Roof Plus+ Boston Woburn/Burlington. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Poor

Matthew

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property shows its age. The room was fine to lay our heads but step outside and it’s smelly, dirty and run down. The fact that they have a pool, but guests don’t have access is just silly. Door lock was broken, alarm clock broken.. and replacement wasn’t available when I asked. Not staying again at this location and would recommend against for others that can afford a little more.
Stayed 4 nights in Apr 2024
Response from Management on Apr 24, 2024
Sorry for your recent experience.

10/10 Excellent

Henry

Good
Stayed 1 night in Apr 2024
Response from Management on Apr 22, 2024
Thank you for the feedback

8/10 Good

Benoit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and well located.
Stayed 1 night in Apr 2024
Response from Toni-Ann RediResponse Specialist on Apr 21, 2024
Hello Benoit,Thank you for giving us a 4 out of 5 score on our review. We appreciate you taking the time to do a survey, as it’s encouraging to know that we are doing a great job for our guest with the convenience of our location and our clean and quiet facilities. We hope you choose to stay with us again here at our Red Roof Plus+ Boston Woburn/Burlington.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Lillian

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Management on Apr 18, 2024
Sorry about your recent experience.

10/10 Excellent

Riot Rant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 10, 2024
Thank you for the feedback!

4/10 Poor

Erin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was the cheapest place to stay in the Boston area so we knew it wasn’t going to be great. The room was not very clean - for example, there were weird white stains on the desk. The coffee machine was full of dust so we asked the front desk for a new one, which they quickly provided. On the first night, another guest’s dog was barking in the hallway at around 10:30 pm. Other than that, it was quiet. The area is not as sketchy as some reviews made it seem, and there are lots of stores and restaurants conveniently nearby. The hotel is in poor condition - there were water marks on the ceiling, peeling paint on the walls, the mattress was old, and there were rips in the bedding. You get what you pay for, I guess.
Stayed 3 nights in Apr 2024
Response from OnielRediresponse Specialist on Apr 8, 2024
I want to thank you Erin, for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington. It's nice to read that you took liking to our prices, staff and hotel's convenience, however, our apologies for the inconveniences such as the dog's barking. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 Good

Gislaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Adraine Rediresponse Specialist on Apr 1, 2024
Hello Gislaine,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - WOBURN/ BURLINGTON and I appreciate your 4/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

4/10 Poor

Heather

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is tons of trash all around
Stayed 2 nights in Mar 2024
Response from Olivia RediResponse Specialist on Mar 30, 2024
Hello Heather, Thank you for telling us about your stay at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington. I am disappointed you had a less than satisfactory experience, prompting your 2/5 score. The situation you described regarding the tons of trash all around is truly regrettable. I am very sorry for experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, OliviaRed Roof Management RediResponse Specialist

4/10 Poor

Glen

Travelled with family
Disliked: Staff & service
Did not get my full deposit back, left room as found it aside from trash can had trash in it upon leaving
Stayed 2 nights in Mar 2024
Response from Management on Mar 28, 2024
Sorry for your recent experience.

4/10 Poor

Monique

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
There were pit bulls in the room accross from mine just barking at everything
Stayed 2 nights in Mar 2024
Response from Management on Mar 27, 2024
Sorry for your recent experience.

8/10 Good

Shannon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a last minute booking. Everything was good.
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
Thank you for the feedback.

6/10 Okay

edward

Stayed 1 night in Mar 2024
Response from Recordo, Rediresponse Specialist on Mar 24, 2024
Hello Edward, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Meruyert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything!
Stayed 2 nights in Mar 2024
Response from Management on Mar 21, 2024
Thank you for the feedback!

2/10 Terrible

Alicia

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on Mar 20, 2024
Sorry for your recent experience.

10/10 Excellent

Reginaldo

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 15, 2024
Dear Reginaldo, We at the RED ROOF PLUS+ BOSTON - WOBURN/ BURLINGTON are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Oksana

Good
Stayed 2 nights in Mar 2024
Response from Management on Mar 13, 2024
Thank you for the feedback!

6/10 Okay

Tracy

Stayed 2 nights in Mar 2024
Response from Adraine Rediresponse Specialist on Mar 31, 2024
Hello Tracy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - WOBURN/ BURLINGTON and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

Daniel

Travelled with group
This must be a joke asking this question, pictures online are deceiving, I guess you get what you pay for, the only thing decent about this place is the sink
Stayed 3 nights in Mar 2024
Response from Olivia RediResponse Specialist on Mar 10, 2024
Thank you, Daniel, for telling us about your stay at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington. The situation you described is truly regrettable. I am very sorry for your experience. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds and bathroom was clean
Stayed 1 night in Mar 2024
Response from Olivia RediResponse Specialist on Mar 10, 2024
Thank you, Robert, for telling us about your stay at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington. I am glad that you were pleased with the cleanliness of your bed and bathroom. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Bikram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Mar 2024
Response from Management on Mar 8, 2024
Thank you for the feedback Bikram!

6/10 Okay

Jovanica

Liked: Staff & service
I remember the last time I was there it was clean and that elevator is dirty and it’s making so much noise it bumped when you get on it I hope no one got stuck’ the staff is very friendly and also it needs to be more clean my room was a little dirty I had to check out the same day that I Checked in the place has changed…
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on Mar 2, 2024
Thank you for taking a moment to leave a review, Jovanica. The staff and I at the RED ROOF PLUS+ BOSTON - WOBURN/ BURLINGTON appreciate your 3/5 score following your stay. I am thrilled that you found our staff to be friendly. However, you stated that the elevator was dirty, the noise mentioned and the other listed concerns dampened your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Red Roof Management

8/10 Good

jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Management on Feb 26, 2024
Thank you for the feedback!

10/10 Excellent

Rosemon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on Feb 25, 2024
Thank you for taking a moment to leave a review, Rosemon. The staff and I at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington appreciate your 10/10 score following your stay. I am happy you had a great stay with us. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

4/10 Poor

Dawn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel itself was a little dirty, hair in the bathtub small things like that. Lots of cigarette smell in the hallway. However it’s very close to the train station which was convenient for getting in and out of Boston. Our keys also stopped working the third day of our trip and we had to wait a little while for that to get fixed bc there was only one person working. The staff who helped us however, genesis was fantastic! Super friendly and accommodating. They were hands down the best part and face of the hotel.
Stayed 3 nights in Feb 2024
Response from Management on Feb 20, 2024
Sorry for your recent experience.

6/10 Okay

Brian

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Feb 19, 2024
Hello Brian, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 Poor

Gregory

Travelled with family
Disliked: Staff & service, room comfort
Bad experience
It was like stay at motel that changes by the hour. Wanted all money up front, beds were too small and had medal frame that squeezes as soon as you sit on it bathrooms felt like i was at a gas station restroom
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Feb 18, 2024
Dear Gregory, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the bed and the bathroom, prompting your 4/10 score. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you.We will take your comments into consideration to make changes to improve our customer experience. We wish you all the best in your future travels.Sincerely,Red Roof Management

6/10 Okay

Ronim

Response from Management on Feb 16, 2024
We appreciate the feedback.

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay elsewhere
Made a mistake staying here. Hallways smelled of marijuana. Elevator and “lobby” in very poor condition. Noise from radiator made it difficult to hear television. It is inexpensive for a reason! Never again!
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on Feb 14, 2024
Hi Tim,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,RedRoof Management

2/10 Terrible

Heidi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on Feb 14, 2024
Sorry for your recent experience.

10/10 Excellent

Alondra

Stayed 2 nights in Feb 2024
Response from Olivia RediResponse Specialist on Mar 21, 2024
Hello Alondra, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Woburn/ Burlington and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Dannielle REdiresponse Specialist on Feb 12, 2024
Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - WOBURN/ BURLINGTON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management