Premium Room, 2 Double Beds (Upgraded Bedding & Snack, Smoke Free) | Extra beds

Reviews of Red Roof Inn PLUS+ Boston - Logan

2.5 out of 5
Red Roof Inn PLUS+ Boston - Logan
920 Broadway, I-93 North To Rt 1 (Broadway), Saugus, MA

Reviews

7.6

Good

Rating 10 - Excellent. 420 out of 1005 reviews" "
Rating 8 - Good. 259 out of 1005 reviews" "
Rating 6 - Okay. 127 out of 1005 reviews" "
Rating 4 - Poor. 87 out of 1005 reviews" "
Rating 2 - Terrible. 112 out of 1005 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Conveniently located near Boston.
Stayed 3 nights in May 2024
Response from Dannielle Rediresponse Specialist on May 24, 2024
Dear Donald,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BOSTON - LOGAN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding easily located and convenient location. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Dannielle Rediresponse Specialist on May 24, 2024
Hello Steven, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - LOGAN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in May 2024
Response from Chirell RediResponse Specialist on May 23, 2024
Dear Dawn,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Boston - Logan. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our nice location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

8/10 Good

Kristian

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay for night or two, very quiet area.
Stayed 1 night in May 2024
Response from Kerry-Lee RediResponse Specialist on May 23, 2024
Dear Kristian,We are appreciative you took the time to tell us about your experience at the RED ROOF PLUS+ BOSTON - LOGAN and scoring us a 4/5. At Red Roof, it is our aim to provide clean, value- based, home away from home stays and we are thrilled to have achieved that with your stay. It was a joy to read we were a good place to stay, and the area was quiet. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Please know that we valued you as our guest and greatly appreciated your business.Thank you again for your review. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

8/10 Good

Lais CC

Travelled with group
Liked: Staff & service
The pillows where terrible and the noise in the corridor woke me up in the middle of the night. Only 2 small towels available. The bed sheets were nice and the mattress not terrible. Good shower. On average it is safe to say that is worth the price.
Stayed 2 nights in May 2024
Response from Kerry-Lee RediResponse Specialist on May 22, 2024
Dear Lais,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BOSTON - LOGAN. I was happy to read our bed sheets were nice, the shower was good and the mattress ok. However, you mentioned the pillows were terrible, the corridor was noisy and there was only two small towels. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof. Thank you again for sharing your experience. We look forward to seeing you again in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Lucson, Trenton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in May 2024
Response from Chirell RediResponse Specialist on May 21, 2024
Dear Lucson,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Boston - Logan. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our good location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

jean

Liked: Cleanliness, staff & service
Great service - very clean - good value
Stayed 1 night in May 2024
Response from Xao RediResponse Specialist on May 17, 2024
The team at our Red Roof Inn PLUS+ Boston - Logan would like to thank you for sharing your feedback with us, Jean. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our great service, along with our cleanliness and good value for the price paid delighted our staff.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in May 2024
Response from Kamaria RediResponse Specialist on May 16, 2024
Dear Diane,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BOSTON - LOGAN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding your stay to be great prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 Good

Trina

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Kamaria RediResponse Specialist on May 14, 2024
Hello Trina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - LOGAN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 Good

Miselinia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Xao RediResponse Specialist on May 13, 2024
Thank you for sharing your 4/5 rating with us, Miselinia. Our staff at the Red Roof Inn PLUS+ Boston - Logan was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Christine, Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and peaceful
Stayed 3 nights in May 2024
Response from OnielRediresponse Specialist on May 11, 2024
Thank you Christine, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Boston - Logan. It is so rewarding to read that you had a great encounter with us and we truly appreciate you making us aware, it's also delightful reading that you took liking to our property's serenity. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 Poor

Joseph

Travelled with partner
Disliked: Amenities
Trash in the hallways. There’s no a/c in the hallways which makes it smell due to trash. Ceiling in lobby damaged and tough to look at. Tv channels slow to load.
Stayed 3 nights in May 2024
Response from Oniel Rediresponse Specialist on May 11, 2024
Thank you Joseph, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Boston - Logan. Please accept our apologies for the inconveniences, know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 Okay

Scott

Liked: Staff & service
Simple hotel, had a bad smell in the room. Went to the airport before breakfast.
Stayed 1 night in May 2024
Response from Tianna RediResponse Specialist on May 9, 2024
Dear Scott, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Boston - Logan. You mentioned that the odor of the room was not to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Nevertheless, we appreciate your 3/5 score. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

2/10 Terrible

Zelong

Disliked: Cleanliness, amenities, property conditions & facilities
pot smell in the room and hallway
Stayed 2 nights in May 2024
Response from OnielRediresponse Specialist on May 9, 2024
Thank you Zelong, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Boston - Logan. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Amal

Stayed 7 nights in Apr 2024

10/10 Excellent

Mary Rose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here overnight to attend a show at thw Wang. It was close by and didn't cost an arm and a.leg.
Stayed 1 night in Apr 2024
Response from Samantha RediResponse Specialist on May 3, 2024
Dear Mary Rose,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ BOSTON - LOGAN. I am happy you found our hotel to be affordable and convenient for your travel needs. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re proud to have achieved that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

8/10 Good

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient for what i needed just wish the price didn't go up for the same room
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on May 2, 2024
Dear David,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BOSTON - LOGAN. We sincerely appreciate your comments and are happy to hear you had a great experience with us. I am happy to read that you found the hotel to be convenient and that you were pleased with the price not going up. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Your kind words inspire our team to continue delivering top-notch service.Your satisfaction is our greatest reward, and we can't wait to welcome you back for another enjoyable stay.Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

Yokasta

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on Apr 29, 2024
Hello Yokasta, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - LOGAN and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 Okay

Helena

Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on Apr 28, 2024
Hello Helena, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - LOGAN and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 Good

Wibens, Boston

Stayed 3 nights in Apr 2024
Response from Nishaye RediResponse Specialist on Apr 20, 2024
Hello Wibens, The staff at the Red Roof Inn PLUS+ Boston - Logan and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Eugenio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on Apr 20, 2024
Dear Eugenio, The staff at the Red Roof Inn PLUS+ Boston - Logan and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Shah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on Apr 19, 2024
Hello Shah, The staff at the Red Roof Inn PLUS+ Boston - Logan and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on Apr 19, 2024
Hello Cathleen, The staff at the Red Roof Inn PLUS+ Boston - Logan and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okay

AdayjA

Disliked: Amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from OnielRediresponse Specialist on Apr 14, 2024
Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Boston - Logan. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Yolanda

Stayed 1 night in Apr 2024
Response from Tianna RediResponse Specialist on May 7, 2024
Hello Yolanda, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn PLUS+ Boston - Logan appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. To fully understand what prompted your score, please consider adding comments to your survey to let us know what we’re doing well and where we can improve in the future. I'm so glad we earned your perfect rating. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist

10/10 Excellent

MrBoonsert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 7 nights in Apr 2024
Response from LaTunde RediResponse Specialist on Apr 10, 2024
Dear MrBoonsert,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BOSTON - LOGAN. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to know that you liked everything. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Dorothy

Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on May 1, 2024
Hello Dorothy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - LOGAN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Did the job...nice staff, clean spot.
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on Mar 30, 2024
Thank you for taking a moment to leave a review, Paul. The staff and I at the Red Roof Inn PLUS+ Boston - Logan appreciate your 5/5 score following your stay. I am thrilled that you appreciated our cleanliness and nice staff. At Red Roof, we strive to provide positive experiences for our guests and were elated to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Sevdin

Liked: Cleanliness, staff & service, property conditions & facilities
All excellent
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 28, 2024
Dear Sevdin,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Boston - Logan. It's great to see that you enjoyed your stay, resulting in a 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Jarek

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was VERY VERY sweet the entire time we were there. There was a lot of sketchy foot traffic in and out of the casino and the property could definitely use a renovation as the vents and property looked a little outdated. We did enjoy our stay!
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 27, 2024
Dear Jarek,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Boston - Logan. I am glad to read that our staff left a lasting impression on you and that you enjoyed your stay. However, you indicated that the property could use a renovation as the upkeep of the vents and property was not to your liking as well as the other listed concerns. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please do not hesitate to let the front desk know. Thank you again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Gabriel

Stayed 1 night in Mar 2024
Response from Toni-Ann RediResponse Specialist on Mar 23, 2024
Hello Gabriel,I am pleased to have had you as our guest at our Red Roof Plus+ Boston - Logan. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Kylie

Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on Apr 11, 2024
Hello Kylie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BOSTON - LOGAN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Connor

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Still waiting for my refund the front desk told me they cancelled my stay her name was ana and now it says completed she said I couldn’t stay because of my credit card was not acceptable because it’s from chime and still waiting for refund or email of refund no one will answer
Response from Kerry-Lee RediResponse Specialist on Mar 20, 2024
Dear Connor, It was truly regrettable to read we did not get the chance to host you here at the RED ROOF PLUS+ BOSTON - LOGAN. In regard to your refund, please contact you original booking source.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 19, 2024
Hello Lisa, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BOSTON - LOGAN. It’s great to see you enjoyed your stay, resulting in a 5/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. You highlighted your stay was great. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Joanne

Travelled with group
Fast and easy check in!
Stayed 1 night in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 18, 2024
Dear Joanne,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BOSTON - LOGANI was happy you were pleased with our fast and easy check in. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 Poor

Jenny

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I think the sheets were not changed before we arrived, they looked dirty and stained of something such as blood and i found a big hair in between the sheets
Stayed 1 night in Mar 2024
Response from Sharma RediResponse Specialist on Mar 11, 2024
Thank you for taking a moment to leave a review, Jenny. The staff and I at the RED ROOF PLUS+ BOSTON - LOGAN were disappointed to see your 2/5 score following your stay. You indicated that the cleanliness and conditions of the sheets dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it very quite and peaceful
Stayed 3 nights in Feb 2024
Response from Nishaye RediResponse Specialist on Mar 2, 2024
Hello Kayla, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn PLUS+ Boston - Logan. We are happy to hear that you enjoyed all aspects of your visit, prompting your 5/5 rating. I can't begin to express how much it means to our Red Roof management team to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Kissenger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that there are so many stores around as well as the staffs.
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Mar 2, 2024
Hello Kissenger,Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Boston - Logan. We are happy that you were pleased with the convenience of the location, prompting your 4/5 rating. I can't begin to express how much it means to our Red Roof management to hear from guests like you who had a great experience.We're glad you had a great time with us, and we look forward to serving you again.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Tonny

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on Mar 1, 2024
Hello Tony, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn PLUS+ Boston - Logan. We are happy to hear that you enjoyed all aspects of your visit, prompting your 5/5 score. I can't begin to express how much it means to our Red Roof management to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Alexandra

Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Mar 22, 2024
Dear Alexander, We at the RED ROOF PLUS+ BOSTON - LOGAN are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Xenia

Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on Feb 28, 2024
Hello Xenia, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Logan and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

JONATHAN

Stayed 1 night in Feb 2024
Response from Xao RediResponse Specialist on May 15, 2024
Thank you for sharing your 5/5 rating with us, Jonathan. Our staff at the Red Roof Inn PLUS+ Boston - Logan was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Xao RediResponse Specialist on Feb 22, 2024
Hello Valued Guest,I appreciate the time that you took to share your sentiments with us. Our team at the Red Roof Inn PLUS+ Boston - Logan appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

10/10 Excellent

Amber, FALL RIVER

Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Mar 22, 2024
Dear Amber, We at the RED ROOF PLUS+ BOSTON - LOGAN are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Christian

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Feb 2024
Response from Sharma RediResponse Specialist on Feb 19, 2024
Thank you for taking a moment to leave a review, Christian. The staff and I at the RED ROOF PLUS+ BOSTON - LOGAN appreciate your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.Please know that we value you as our guest and appreciate your feedback. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Red Roof Management

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Feb 2024
Response from Adraine Rediresponse Specialist on Feb 16, 2024
Dear Jean,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BOSTON - LOGAN. It is rewarding to read that you found everything to be great on your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 13, 2024
Hello Rene, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Boston - Logan and I appreciate your 4/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was was fine
Stayed 2 nights in Feb 2024
Response from Kamaria RediResponse Specialist on Feb 11, 2024
Dear Diana,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BOSTON - LOGAN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

10/10 Excellent

david

Liked: Property conditions & facilities
Good area
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on Feb 9, 2024
Dear David, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Boston - Logan. I am glad to read that you were pleased with our location as you mentioned that the area was good. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of activities around here
Stayed 2 nights in Jan 2024
Response from Chirell RediResponse Specialist on Feb 6, 2024
Dear Gary,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Boston - Logan. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about a lot of activities being around. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist