Exterior

Reviews of Kimpton Marlowe Hotel, an IHG Hotel

4 out of 5
Kimpton Marlowe Hotel, an IHG Hotel
25 Edwin H. Land Blvd, Cambridge, MA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 692 out of 1000 reviews" "
Rating 8 - Good. 201 out of 1000 reviews" "
Rating 6 - Okay. 50 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints!
Stayed 1 night in May 2024
Response from jcapalbo on May 7, 2024
THANK YOU so much!

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location, great rooms, & friendly staff. Would definitely stay there again.
Stayed 1 night in May 2024
Response from jcapalbo on May 7, 2024
Thanks for the kind words!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 30, 2024
Valerie. Yay! We are so thrilled that you had an excellent stay with us!

10/10 Excellent

Steve, Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from jcapalbo on Apr 29, 2024
Thank you!

10/10 Excellent

Marianna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Renovated and spacious rooms. Friendly and helpful staff.
Stayed 3 nights in Apr 2024
Response from jcapalbo on Apr 23, 2024
Thank you so much for the kind words and great rating!

2/10 Terrible

Mya

Stayed 1 night in Apr 2024
Response from jcapalbo on Apr 22, 2024
Oh no, would love to hear more details on this one

8/10 Good

Gerhard

Stayed 1 night in Apr 2024
Response from Hotel Manager on May 4, 2024
Gerhard, Thank you for staying with us during your time in the area. We hope to see you again soon!

8/10 Good

Nikolaj, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from jcapalbo on Apr 15, 2024
Thanks for the 4 stars.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice vibe - a bit more generic hotel and area that "quaint old time Boston" but nonetheless a lovely, clean and modern
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 12, 2024
Jonathan, Thank you for the 5 our of 5 review! We are vibrant and energetic for sure. Come back and hang out with us again soon.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a short cab ride to Faneuil Hall.
Stayed 2 nights in Mar 2024
Response from jcapalbo on Apr 2, 2024
Thanks for the kind words!

4/10 Poor

sylvie

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Sylvie, Seems we misses the mark during your stay with us. Please reach out to our Hotel Manager .

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 1 night in Mar 2024
Response from jcapalbo on Apr 1, 2024
Thank you!

10/10 Excellent

Hakan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from jcapalbo on Apr 1, 2024
Thank you so much for the 5 stars!

10/10 Excellent

Nellia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice and clean. They offered free coffee, tea, wine, were dog friendly, had super comfy beds and a bonus $20 to use in the hotel restaurant. The downside is that while the restaurant looks good on the outside, prices are high and the food is not so great. Beware of a $25 dollar daily fee which I had not idea about. Otherwise, I enjoyed my stay.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Nellia, Thank you for the glowing review! I will be sure to share with the team and we do so hope to see you again soon!

10/10 Excellent

Thomas

Convenient location
Stayed 1 night in Mar 2024
Response from jcapalbo on Mar 24, 2024
Thank you!

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 20, 2024
Philippe, Thank you for the amazing 5 out of 5 review! Please come back and visit with us soon!

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My second time staying at this hotel. My first experience was much better. This time the staff wasn’t as friendly. I travel frequently and it was the first time something went missing from my hotel room.
Stayed 5 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Hello Cheryl, Thank you for your feedback. Please reach out to the hotel manager regarding anything that is missing. We can check our lost and found. The team is known for how helpful and friendly they are, seems they missed the mark when you were here and we apologize .

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
The room were beautiful and staff friendly
Stayed 1 night in Mar 2024
Response from jcapalbo on Mar 17, 2024
thanks so much for the kind words!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 5, 2024
William, Thank you for the amazing 5 out 5 rating !

10/10 Excellent

John, Burlington

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful dog friendly hotel. Close to TD Garden for Events and games. Great Staff !
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 5, 2024
John, Thanks for the awesome comments! We love fur babies at the Marlowe and we are so close to everything, it is a great spot to stay while in town. The staff are pretty incredible for sure!

10/10 Excellent

Zhou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from jcapalbo on Feb 19, 2024
Thanks for the 5 stars!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 8, 2024
Jonathan, Thank you for your review of your stay . The 5 our of 5 rating brought a big smile to our faces. Thank you again and we hope to see you soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 5, 2024
David, Thanks for the 10 out of 10 rating of your recent stay with us! We are thrilled you had a great time at the Marlowe.

10/10 Excellent

Bethany

Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 31, 2024
Bethany, Thank you for the excellent 10 out of 10 rating! We appreciate your business and you!

4/10 Poor

Lindsay

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 31, 2024
Lindasy, Sorry to see that we only ranked 4 out of 10 for your stay. Please contact the Hotel Manager to discuss your recent stay .

10/10 Excellent

Timothy

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 25, 2024
Timothy Thank you for the 5 out of 5 rating of your stay with us!

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from jcapalbo on Jan 22, 2024
Thanks for the perfect rating!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably clean and comfortable
The hotel was reasonably clean and comfortable. The staff was very friendly. The hallway odors were mildly unpleasant, the room had noticeable rust stains and the “resort fee” was excessive considering the very limited amenities beyond standard.
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 19, 2024
John, Thank you for your review . The staff are amazing and have such a great time greeting and helping the guests that visit with us. Sorry to hear about the odor in the hallway, we wash the carpets weekly to prevent odors. Teh resort fee includes the 10 food and beverage credit all year long as well as newspapers, Bedside reading program, Wifi, streaming, access to our gym and a local gym as well as seasonal items.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Thank you for the wonderful 10 our 10 review/rating from your recent stay! We appreciate it and we appreciate you.

10/10 Excellent

Sarah

Stayed 1 night in Jan 2024
Response from jcapalbo on Feb 3, 2024
Thanks so much!

8/10 Good

Victoria

Travelled with family
Fallon Family
Enjoyed our weekend. The accommodations were comfortable, clean and most importantly very friendly. Our dogs were welcomed as if were their home! The refreshments in the lobby were a plus! Will definitely recommend The Kimpton Marlowe to family and friends.
Ajax
Loki
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 13, 2024
Fallon Family, We enjoyed having you all stay with us and we thank you for your lovely review . We LOVE fur babies at the Marlowe. We look forward to your return visit.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from jcapalbo on Jan 8, 2024
Thanks for the 5 stars!

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to be back
Have stayed many years in the hotel. It is in the best conditions we have experienced
Stayed 3 nights in Jan 2024
Response from jcapalbo on Jan 8, 2024
Wow, awesome thank you!

10/10 Excellent

christian, underhill

Stayed 1 night in Dec 2023
Response from jcapalbo on Jan 8, 2024
Thanks for the 5 stars

10/10 Excellent

John, Burlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 25, 2023
John, Thank you for the awesome 5 out of 5 rating for your stay. We appreciate the score and we appreciate you !

6/10 Okay

Verified traveller

Travelled with family
No dogs allowed
Nice ok, so-so service. Pet-friendly and dogs barking and howling in rooms. No dogs should be allowed and people shouldn't leave an animal alone in a hotel room. I had to request another room and didn't care to be around them on every floor on my vacation. The gym is nothing great and the room feels like a closet with low ceiling.
Stayed 3 nights in Dec 2023
Response from jcapalbo on Feb 3, 2024
Thanks for sharing, we understand that our pet friendly ways aren't for everyone so we thank you for the feedback. We can/should do a better job manging the barking and howling.

10/10 Excellent

Darsh

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 19, 2023
Darsh, We knocked it out of the park during your recent visit with us! Thanks so much for the amazing 5/5 rating!

10/10 Excellent

Stephanie

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 19, 2023
Stephanie, Thanks for showing us some love with the awesome 5/5 rating! We appreciate the feedback.

10/10 Excellent

Roselle, Shelburne

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 16, 2023
Roselle, We are beyond thrilled you enjoyed your time at the Marlowe. Thanks for the 5/5 rating! Can't wait to share with the team : )

10/10 Excellent

Anne

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Hotel Manager on Dec 14, 2023
Anne, Thank you for the awesome 5/5 rating! We so look forward to having you back again soon!

4/10 Poor

julia

Disliked: Staff & service
Horrible book I will never stay at this location again 1000.00 for two nights guest have no special accommodations or features everything seems like it’s focused on outsiders including the pop up bar no room service no help when asked where to eat or shop just terrible I asked for a room with a tub did not get that either.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Hello Julia, Sorry to hear of your experience. I see that you booked a King Bed Courtyard View room, those do not come with tubs, our suites have the large jacuzzi tubs. I will speak with team as we have a list to give out of our fav places to dine and shop. We also keep this list on our website as well . Please feel free to reach out to the hotel manager directly to discuss and rectify.

6/10 Okay

Jochen

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Needs to offer more facilities. Had issues with double billing…
Response from Hotel Manager on Feb 8, 2024
Jochen, Thank you for your feedback. We apologize for the double billing. In the summer, we offer more such as our paddleboards and kayaks and amazing outdoor seating area with lawn games ...we do have our gym, passes to the athletic club, the restaurant and living room area. We wish we could have all the bells and whistles, but space is limited. We do hope to see you again in the future.

10/10 Excellent

Ashley, Denver

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place for all of us to meet and stay as we celebrated the life of our dear friend.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Ashley, We are so happy that your stay with us was comforting during a sad yet happy get together. We send a collective hug your way.

10/10 Excellent

Meaghan

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Meaghan, We are thrilled you had such a great stay and we thank you for the 5/5 rating! Come back soon!

10/10 Excellent

Nicole, Windham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Nicole , Thank you for the Marlowe love and rating us 5/5 for your stay! We are beyond happy you had a great time with us.

10/10 Excellent

Xavier

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. Staff is always great, very convenient location with much to do around. My puppy loves this hotel as well so especially a great place to stay with pets.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Dec 5, 2023
Xavier, Thank you for the awesome comments! We have a fun time with our guests and we LOVE the fur babies!

10/10 Excellent

marc, boston

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent venue for holiday party and great accommodation. Super friendly and helpful staff. Very pleased with experience.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Marc, Thank you for the awesome feedback. This might be our fav time of the year : ) We get such a kick out of helping host holiday parties and creating fun memories for everyone.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around.
Stayed 3 nights in Nov 2023
Response from jcapalbo on Nov 30, 2023
Thanks for the 5 stars!

10/10 Excellent

Keecha, Cambridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved my stay.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 29, 2023
Keecha, We LOVE that you loved your stay! Please come back and visit us soon.

10/10 Excellent

Mary McShea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location in Cambridge
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 29, 2023
Mary, Thank you for the kind words, our location is pretty stellar. Close to everything yet still on the quieter side of the city. Please come back soon!