Lobby

Reviews of Arcadian Hotel Brookline

2 out of 5
Arcadian Hotel Brookline
1200 Beacon Street, Brookline, MA

Reviews

6.6
Rating 10 - Excellent. 145 out of 1000 reviews" "
Rating 8 - Good. 309 out of 1000 reviews" "
Rating 6 - Okay. 281 out of 1000 reviews" "
Rating 4 - Poor. 165 out of 1000 reviews" "
Rating 2 - Terrible. 100 out of 1000 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
This place was about to be renovated, so I hope it is better now. It was raining during my visit, and the roof leaked terribly.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful when we had an issue with the room. Moved us immediately. Very friendly and customer centric.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent in correlation to the T. The only big downside, like every hotel, was the pillows.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We chose this property because it was affordable and is a name brand hotel. This is the most unique Holiday Inn that we have ever stayed at. This particular hotel use to be an old school motel that you could drive up to your room door. They have since enclosed the "parking lot" and added an indoor pool and carpeted "hang-out" space. If you are located, as we were in a room that faces the pool, that is your only window in your room. Not sure how they can get away with not having a window to the outside for fire safety codes. To say the room was cave like is an understatement, with no natural light. This motel needs serious updating and maintenance.
Stayed 3 nights in Jul 2018

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel very close to T on Beacon street and st.Paul.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good comfortable hotel. Good Proximity to Boston University so its convenient to get there.
Stayed 2 nights in Apr 2018

8/10 Good

Laura, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for Brookline & access to public transport. Staff was friendly & helpful. Good value for the price. The bed in our room was a little to soft for my taste. Overall a good experience.
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
good location. common areas need love. exterior is dated.
Stayed 2 nights in Nov 2018

10/10 Excellent

Debra, Williamsport

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. The breakfast was great. The building is older but was clean.
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveller

Nothing special. It had what you need for the night.
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2018
Response from Customer Service on Nov 18, 2018
Dear Guest, We appreciate the feedback. It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us. Tony Adianto Hotel Manager

8/10 Good

Brenda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Customer Service on Nov 16, 2018
Thank you for the 4-star rating, Brenda! We are delighted to see that you had a wonderful time with us. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you! Have a beautiful day! Tony Adianto Hotel Manager

10/10 Excellent

Puttasandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boston Best
Best stay in Boston. Recommended for family and Solos alike
Stayed 1 night in Nov 2018
Response from Customer Service on Nov 16, 2018
Thanks for the perfect rating, Sandra! We can't wait to see you again soon for another amazing experience. Have a fantastic day! Tony Adianto Hotel Manager

8/10 Good

Denisse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Customer Service on Nov 14, 2018
Thanks for the great rating, Denisse! We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting again soon, we'd love to have you back! Have a lovely day! Tony Adianto Hotel Manager

8/10 Good

Derek

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
I know there was a hotel,workers strike but there should never be less than two rolls of toilet paper ever! Then one was moldy because there was no ventilation in the bathroom. Always having to ask for towels etc.
Stayed 5 nights in Nov 2018
Response from Customer Service on Nov 12, 2018
We appreciate the feedback, Derek. We're disappointed your time with us was less than ideal. We care deeply about the satisfaction of our guests so we regret that our services and amenities didn't meet your expectations. Thank you again for your feedback. We'll be sure to address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon. Tony Adianto Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good place to stay when seeing shows at the Paradise Rock Club.
Stayed 1 night in Nov 2018
Response from Customer Service on Nov 12, 2018
Thank you for the 4-star rating! It's great your time with us was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience. Have a fantastic day! Tony Adianto Hotel Manager

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2018
Response from Customer Service on Nov 10, 2018
Thank you for the feedback. We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you. Tony Adianto Hotel Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Needs updating
Check-in was slow because only one person was working the desk despite the line of people waiting. The room was ok but the bathroom had peeling wallpaper and gaps/cracks in the tile floor. The shower curtain also wasn’t long enough so leaked onto the bathroom floor.
Stayed 1 night in Nov 2018
Response from Customer Service on Nov 9, 2018
Thank you for sharing your feedback. We're disappointed you had such challenges during your check-in and that our quality and condition of accommodations failed to meet your expectations. We understand the importance of a smooth check-in and we also regret that we couldn't accommodate your needs. It's important to us that all of our guests feel valued so we'll be sure to address all of your concerns with our team moving forward. We hope for the opportunity to demonstrate the high-caliber service we're capable of sharing with our guests. Tony Adianto Hotel Manager

8/10 Good

Born2Shop, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location next to the T station, within 10-15 walking distance to grocery stores, coffee shops, and dinning options. Great on-site dining (at charge). Good price for the location and convenience. We stayed on the second floor, so there was no view or natural light. It was a little dark in the room even with all lights on. The facility is a little dated, but clean. The front desk staff were warm and helpful. I would stay here again.
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2018
Response from Customer Service on Nov 8, 2018
Dear Guest, we appreciate you taking the time to share your feedback. We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon. Tony Adianto Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very unprofessional
I am currently on hold for 20 minutes trying to get these people to send me a receipt for my travel expenses - this is the FOURTH time I've called as they cannot seem to handle this simple request after assuring me it would be no problem and I'd have it "shortly." Hotel is noisy as your room may be in the middle of the hallway with no view of the outside. There were no menus or info about the hotel in my room when I arrived so I look online for the room service menu - it was outdated - it took me 5 "guesses" to get something that was still on the menu. Horrible experience. And... after typing this.... I'm still on hold!!!!!!
Stayed 2 nights in Nov 2018
Response from Customer Service on Nov 9, 2018
We appreciate you taking the time to share your feedback. We're disappointed you had such challenges during your time with us and that your visit was anything less than ideal. We regret the problems you had with the sound levels in the rooms and that your stay didn't exceed your expectations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We also are disheartened to hear that you've faced such complications in retrieving a receipt. Please don't hesitate to private message us so we may be of assistance. We do hope you give us another opportunity to share a more positive experience with you soon. Tony Adianto Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The propert is very dated with unsanitary rooms and washrooms
Stayed 1 night in Nov 2018
Response from Customer Service on Nov 6, 2018
We appreciate you taking the time to share your feedback. We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We hope for the opportunity to host you again soon for a more positive experience. Tony Adianto Hotel Manager

2/10 Terrible

Mataya, Boston

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Mr Mohammed, one of the staff was so nice he needs a raise... the cleaning staff is a different story the room both had an odor and was visibly disgusting come on. -Mataya
Stayed 1 night in Nov 2018
Response from Customer Service on Nov 8, 2018
We appreciate you taking the time to leave us this feedback, Mataya. We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. We'll be sure to address your feedback with our team moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you. Tony Adianto Hotel Manager

6/10 Okay

Caroline, Utica, NY

Liked: Staff & service, room comfort
Big room, fanatastic location. Facility is worn and rooms need updated.
Stayed 2 nights in Nov 2018
Response from Customer Service on Nov 6, 2018
Thank you for sharing your feedback, Caroline. We appreciate your input. It's great that you loved our spacious rooms and location. However, we'll be addressing your concerns about the condition of our rooms and facilities with the appropriate members of our team. We look forward to having you back again soon for an even more positive experience. Tony Adianto Hotel Manager

4/10 Poor

Family, San Francisco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No ventilation. No air. No windows that open. No fan in bathroom. The air was unbreadable. Also leaking roof with rain all over carpet in corridor to room.
Stayed 2 nights in Nov 2018
Response from Customer Service on Nov 6, 2018
We appreciate you taking the time to share your feedback. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with the quality and condition of our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon. Tony Adianto Hotel Manager

8/10 Good

Itai

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2018
Response from Customer Service on Nov 4, 2018
Thanks for the 4/5 rating, Itai! We're happy you had such a lovely stay with us! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us. Tony Adianto Hotel Manager

4/10 Poor

Mine

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Customer Service on Nov 4, 2018
We appreciate the feedback, Mine. We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves. Tony Adianto Hotel Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2018
Response from Customer Service on Nov 3, 2018
Dear Guest, thank you for sharing. We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better. We hope you will come back and visit us again soon for a more positive experience. Tony Adianto Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2018
Response from Customer Service on Nov 5, 2018
Dear Guest, Thank you for sharing your feedback. We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon. Tony Adianto Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel is nice and in a great location, could use some updating.
Stayed 1 night in Oct 2018
Response from Customer Service on Nov 1, 2018
Thank you for the 4-star rating! It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you. Thank you again for sharing! Have a lovely day! Tony Adianto Hotel Manager

10/10 Excellent

Dave, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel . pleasant stadf. Cobvenienr shuttle to hospitals
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Parking is expensive
The parking fee is exorbitant. I mean, come on! We are already paying top dollar to stay in the city - to hit us with a $38 parking fee is a slap in the face. The walk from the garage to the lobby is creepy. The rooms are clean but beat up. We could hear every time the neighbor flushed their toilet, like it was in our room. Every time they opened their door it sounded like someone was trying to break in our room. The window looked directly onto the main hallway making us feel extremely vulnerable. If the T stop was not directly across the street I would call this a bust.
Stayed 1 night in Oct 2018
Response from Customer Service on Oct 31, 2018
Thank you for taking the time to share your feedback, Anonymous. We were disappointed to learn that the condition of our hotel did not meet your expectations. We also regret that you had such problems with the sound levels in the rooms. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward. We hope you allow us the chance to share a more positive experience with you soon. Tony Adianto Hotel Manager

8/10 Good

Pam, Boston-Brookline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a perfectly good hotel for the cost. It’s in a great location, it’s clean, the coffee is hot and the staff is friendly, accommodating and professional. I wish they had an airport shuttle.
Stayed 3 nights in Oct 2018
Response from Customer Service on Oct 31, 2018
Thanks for sharing this stellar review, Pam! We're thrilled your time with us was so outstanding! We endeavor to share a memorable experience with our guests. After all, your happiness is our top priority! We always strive to go above and beyond for our guests. We appreciate all of your praise for our prime location and friendly staff. Your kind words let us know we're doing our job! We're already looking forward to your next visit so we can share another amazing experience with you soon! Have a beautiful day! Tony Adianto Hotel Manager

4/10 Poor

Anita, NJ

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Room is very small, totally outdated, bathroom was horrible, water doesn’t have enough power to flush the toilet and had to flush several times!!
Stayed 1 night in Oct 2018
Response from Customer Service on Oct 31, 2018
We appreciate the feedback, Anita. We're disappointed that your stay with us was less than ideal. It's unfortunate the condition of our rooms and accommodations didn't meet your expectations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We hope for the opportunity to host you again soon for a more positive experience. Tony Adianto Hotel Manager

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2018
Response from Customer Service on Oct 28, 2018
We appreciate your lovely rating! The satisfaction of our guests is important to us so we can't wait to see you again soon. We want to share an even more fantastic experience with you next time. Have a great day! Tony Adianto Hotel Manager

4/10 Poor

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a one night stay, the room smelled, the air condition was loud.
Stayed 1 night in Oct 2018
Response from Customer Service on Oct 28, 2018
Thanks for the feedback, Angela. It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon. Tony Adianto Hotel Manager

4/10 Poor

jim, dc

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Boston Hotels were full Holiday in charged $850 for a $150 room. Outrageous
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No staff, broken a/c, room smelled. Seems like maintenance and management are both in need of hograde
Stayed 1 night in Oct 2018
Response from Customer Service on Oct 26, 2018
Thank you for taking the time to share your feedback. We were disappointed to learn that the condition and quality of our hotel did not meet your expectations and that our team didn't go above and beyond to accommodate your needs. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team so we may improve moving forward. We hope you allow us the chance to share a more positive experience with you soon. Tony Adianto Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2018
Response from Customer Service on Oct 26, 2018
Thank you for the feedback. We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you. Tony Adianto Hotel Manager

8/10 Good

R, Providence, RI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super convenient and close to Brigham and Women's where my husband had to be. I would recommend for anyone who wants to see Boston as it is very close to all the happenings!
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Like the restaurant inside the hotel, also the room was very clean
Stayed 1 night in Oct 2018
Response from Customer Service on Oct 25, 2018
Thank you for the great rating! It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon. We'd like to share an even better experience with you. Have a lovely day! Tony Adianto Hotel Manager

6/10 Okay

Verified traveller

could use a update
Stayed 2 nights in Oct 2018
Response from Customer Service on Oct 24, 2018
Dear Guest, we appreciate the feedback. While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon. Tony Adianto Hotel Manager

6/10 Okay

david

Liked: Cleanliness
Disliked: Room comfort
Misleading when I booked initially as it was advertised with free parking. Which it was not.
Stayed 2 nights in Oct 2018
Response from Customer Service on Oct 23, 2018
Thank you for taking the time to submit this feedback, David. We are always working very hard to provide the best experiences for all of our guests. It's unfortunate to see that we could have done more for you during your stay. We will share your concerns with our team so this may be addressed moving forward. We hope you will give us another opportunity to provide a better experience for you in the future. We look forward to that chance. Tony Adianto Hotel Manager

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Unimpressed
I chose the Holiday Inn Brookline for its proximity to a family event. If I had another choice that was convenient, I would have opted for that. The property was smelly, the rooms, facing the interior courtyard were stuffy and uncomfortable. The room was not cleaned until the middle of the afternoon, and the plumbing made terrible noises that woke me up. The key cards often did not work.
Stayed 2 nights in Oct 2018
Response from Customer Service on Oct 23, 2018
Dear Guest, We appreciate the feedback. We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly. We hold ourselves to a much higher standard so we'll address your concerns with our team to help us rectify these problems moving forward. We do hope you give us another opportunity to share a more positive experience with you soon. Tony Adianto Hotel Manager

6/10 Okay

sally

Liked: Cleanliness, staff & service
Staff great, room not so much.
Disappointed in the room for the price. No bathroom fan! Shower knob did not work at first.Tight space and bed was small. Not what we expected. Staff was awesome/ waitstaff was so attentive.
Stayed 1 night in Oct 2018
Response from Customer Service on Oct 22, 2018
Thank you for taking the time to share your feedback, Sally. It's great you had a pleasant stay with us. We're happy you enjoyed our attentive team. However, we're disappointed your time with us was less than ideal and that you had such challenges with our quality and condition of accommodations. We care about the satisfaction of our guests so we'll be sure to address your concerns with our team moving forward. We look forward to hosting you again soon for a more positive experience. Tony Adianto Hotel Manager

8/10 Good

Casey

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2018
Response from Customer Service on Oct 22, 2018
Thanks for the great rating, Casey! We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting again soon, we'd love to have you back! Have a lovely day! Tony Adianto Hotel Manager

8/10 Good

Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018
Response from Customer Service on Oct 22, 2018
Thank you for the 4-star rating, Lin! It's great your time with us was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience. Have a fantastic day! Tony Adianto Hotel Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Food was good, rooms uncomfortable and not clean upon arrival.
Stayed 4 nights in Oct 2018
Response from Customer Service on Oct 21, 2018
We appreciate you taking the time to leave us this feedback. We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. We'll be sure to address your feedback with our team moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you. Tony Adianto Hotel Manager

8/10 Good

Donna, Clifton, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean and quite. Great location. Bathrooms could use an upgrade considering the rates but overall nice enough hotel for s visit to near Boston and surrounding areas.
Stayed 2 nights in Oct 2018

2/10 Terrible

Judith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness of room
Stayed 1 night in Oct 2018
Response from Customer Service on Oct 21, 2018
We appreciate your feedback, Judith. Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon. Tony Adianto Hotel Manager