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Reviews of Club Quarters Hotel Faneuil Hall, Boston

4 out of 5
Club Quarters Hotel Faneuil Hall, Boston
161 Devonshire St, Boston, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1309 out of 2254 reviews" "
Rating 8 - Good. 568 out of 2254 reviews" "
Rating 6 - Okay. 226 out of 2254 reviews" "
Rating 4 - Poor. 88 out of 2254 reviews" "
Rating 2 - Terrible. 63 out of 2254 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laurie, Palmer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it there! Tristine at the front desk is amazing! We will definitely stay there again
Stayed 1 night in Apr 2024

10/10 Excellent

Leonard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very welcoming and ready to help
Stayed 2 nights in Apr 2024
Response from Senior Guest Experience Manager on Apr 24, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

4/10 Poor

Jeffrey, Murrieta

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Did not care for the check-in process. Despite having a staff at the reception desk, they require check-in at a kiosk that requires several entries to be made including email address. It felt like self-checkout at CVS. And the process needed to be repeated upon check-out! No app or digital key was made available to simplify the process. The room was small, cramped, and poorly laid out. It felt like a poor renovation of an ancient space, rather than one that was laid out efficiently in the first place.
Stayed 1 night in Apr 2024
Response from Senior Guest Experience Manager on Apr 24, 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

6/10 Okay

D'Amani

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Pompous check in man and terrible beds, woke up with back pains I never had before.
Stayed 1 night in Apr 2024
Response from Senior Guest Experience Manager on Apr 24, 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

10/10 Excellent

Juliette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great! We accidentally booked the wrong date on a non refundable and they were kind enough to help us resolve this issue. The rooms were great. Very convenient location. 2 minute walk from our parking garage. Parking garage was great, only paid $18 for the day and overnight. Also, conveniently there is a restaurant/bar with great food attached to hotel.
Stayed 1 night in Apr 2024
Response from Senior Guest Experience Manager on Apr 24, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

Bob

Liked: Cleanliness, staff & service
Condition was acceptable but not outstanding. Location very close to downtown attractions. Good access to transit.
Stayed 1 night in Apr 2024
Response from Senior Guest Experience Manager on Apr 21, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay. Excellent service!
Stayed 4 nights in Apr 2024
Response from Senior Guest Experience Manager on Apr 21, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Rachell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Senior Guest Experience Manager on Apr 21, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Joley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are always clean and comfortable. Fresh, free cool water always available.
Stayed 1 night in Apr 2024
Response from Senior Guest Experience Manager on Apr 21, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Moe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Senior Guest Experience Manager on Apr 21, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Nunya

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, wonderful staff
Stayed 1 night in Apr 2024
Response from Senior Guest Experience Manager on Apr 21, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Stacey, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for excellent service especially for a very late night check-in. Richard was very helpful in getting a family member taken care of and I greatly appreciated it.
Stayed 1 night in Apr 2024
Response from Senior Guest Experience Manager on Apr 21, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Gregory B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel in every way. We stayed for the marathon and they did everything to make our stay 5 star. Highly recommended!
Stayed 5 nights in Apr 2024
Response from Senior Guest Experience Manager on Apr 21, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Senior Guest Experience Manager on Apr 21, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and nicely located property.
Stayed 4 nights in Apr 2024
Response from Senior Guest Experience Manager on Apr 21, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great. Went above and beyond-great service!
Stayed 2 nights in Apr 2024
Response from Senior Guest Experience Manager on Apr 21, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Gwendolyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and very helpful during our stay.
Stayed 1 night in Apr 2024
Response from Senior Guest Experience Manager on Apr 21, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

6/10 Okay

Ania

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Senior Guest Experience Manager on Apr 21, 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

10/10 Excellent

Anni

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 2 nights in Apr 2024
Response from Senior Guest Experience Manager on Apr 21, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great location
Stayed 1 night in Apr 2024
Response from Senior Guest Experience Manager on Apr 21, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024
Response from Senior Guest Experience Manager on Apr 21, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk were great! Room was dark and quiet.
Stayed 1 night in Apr 2024
Response from Senior Guest Experience Manager on Apr 21, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Rashida, Troy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I felt so comfortable staying at this hotel. Nice and clean. Location was everything. Staff was very helpful. I would definitely stay here again
Stayed 1 night in Apr 2024
Response from Club Quarters Boston, Front Office Team on Apr 18, 2024
Greetings, Thank you for staying with us. We are delighted to know your stay was enjoyable and that our team was helpful throughout the stay. Your feedback is greatly appreciated, and we can't wait to welcome you back to Boston in the future!Warm Wishes, CQ Boston, Front Office Team

10/10 Excellent

Hector

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very clean room.
Stayed 1 night in Apr 2024
Response from Senior Guest Experience Manager on Apr 21, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Stylish and clean. Adjacent to the Elephant & Castle which has great food and is fun.
Stayed 1 night in Apr 2024
Response from Club Quarters Boston, Front Office Team on Apr 18, 2024
Greetings, Thank you for staying with us. We are happy to know that you enjoyed your stay and hope to see you staying with us again. Warm Regards,CQ Boston, Front Office Team

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff. Friendly and attentive. The Elephant & Castle restaurant has great food and is a lot of fun.
Stayed 1 night in Apr 2024
Response from Club Quarters Boston, Front Office Team on Apr 18, 2024
Greetings, Thank you for staying with us. We appreciate you taking the time to leave feedback and we greatly appreciate the mention of our staff. We hope to see you staying with us again. Warm Regards,CQ Boston, Front Office Team

10/10 Excellent

Karina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 nights at the Club Quarters hotel and loved our stay! The staff are extremely friendly and the hotel is located in a great location, walking distance to all the main Boston attractions. Hotel room was clean and comfortable. The only disadvantage was that in the mornings there were often loud noises from outside due to street cleaning and construction nearby. Overall, I recommend this hotel!
Stayed 3 nights in Apr 2024
Response from Senior Guest Experience Manager on Apr 21, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

6/10 Okay

Ryan Nooriyah

The beds were uncomfortable
Stayed 2 nights in Mar 2024
Response from Senior Guest Experience Manager on Apr 8, 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

8/10 Good

Ari

Liked: Cleanliness, staff & service, property conditions & facilities
I had fun thx
Stayed 1 night in Apr 2024
Response from Senior Guest Experience Manager on Apr 8, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Would stay again!
Stayed 1 night in Apr 2024
Response from Senior Guest Experience Manager on Apr 8, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Fang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, provide coffee and drinking water for guests
Stayed 2 nights in Mar 2024
Response from Senior Guest Experience Manager on Apr 8, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good coffee
Stayed 1 night in Feb 2024
Response from Senior Guest Experience Manager on Apr 8, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

Shiyan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Senior Guest Experience Manager on Apr 8, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

Thornton, South Thomaston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room.is small but fine for our needs. Staff was very friendly.
Stayed 1 night in Apr 2024
Response from Senior Guest Experience Manager on Apr 8, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

4/10 Poor

Fleurina

I would not recommend this hotel to anyone
Stayed 2 nights in Apr 2024
Response from Senior Guest Experience Manager on Apr 8, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Samantha j

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lodgings, staff was great as was the restaurant/bar attached
Stayed 4 nights in Mar 2024
Response from Senior Guest Experience Manager on Apr 8, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

Jason

Stayed 1 night in Mar 2024
Response from Senior Guest Experience Manager on Apr 8, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient, right in middle of downtown, walk to almost anywhere.
Stayed 2 nights in Mar 2024
Response from Club Quarters Boston, Front Office Team on Apr 18, 2024
Greetings, Thank you for staying with us. We are happy to know you're stay was enjoyable. We hope to see you again in the near future. Warm Regards,CQ Boston, Front Office Team

6/10 Okay

Christy

Travelled with partner
Liked: Staff & service
Loud
Stayed 3 nights in Mar 2024
Response from Senior Guest Experience Manager on Apr 8, 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

10/10 Excellent

ANA

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the desk were great! Gave directions to everywhere and greeted us with friendliness every time
Stayed 3 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 31, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

6/10 Okay

stephanie

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Spartan property considering the price. The roll away bed had old stained blankets. The room was clean… no tub though, just stand up shower. Convenient and clean but bare bones
Response from Senior Guest Experience Manager on Mar 31, 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

10/10 Excellent

Jacqueline

Stayed 1 night in Mar 2024
Response from Senior Guest Experience Manager on Apr 21, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

8/10 Good

Jarujaras

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown and safe. Staff are nice and friendly..
Stayed 1 night in Mar 2024
Response from Senior Guest Experience Manager on Mar 31, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

6/10 Okay

Carlos, Etobicoke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My room was next to the elevator and it was noisy.
Stayed 2 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 31, 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

10/10 Excellent

Renay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Club Quarters Boston Front Office Team on Mar 29, 2024
Greetings, Thank you for staying with us. We are happy to know your stay was enjoyable. Your review is appreciated, and we hope to see you staying with us in the future!Warm Wishes,CQ Boston, Front Office Team

10/10 Excellent

Vutheara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always helpful. Its in the heart of the financial district. Shopping and restaurants all closeby. Restaurant next to it is nice.
Stayed 2 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 31, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great, Tristien was exceptional at conversation and thing to do
Stayed 5 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 31, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

Eryka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Senior Guest Experience Manager on Mar 31, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and convenient location.
Stayed 1 night in Mar 2024
Response from Senior Guest Experience Manager on Mar 31, 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Chris

Stayed 1 night in Mar 2024
Response from Senior Guest Experience Manager on Apr 21, 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.