4/10 – Médiocre
Bill D., SWPA
17 avr. 2026
Points forts : Propreté
Upon our arrival, the door code did not allow us entry. Multiple attempts were made to contact customer service. Approximately 45-60 minutes, I received a call from customer service. A second code to the door did not work. A third code was given, it did not work either, however, another person in our party used the last code to gain entry to the key box. That allowed us to use a physical key to gain entry. Upon entering the house, we found it to be accurately described from the VRBO site. This is where I incurred the next problem. The WiFi network that was listed in my arrival instructions was not able to be located. Another call back to customer service, which took approximately 30 minutes to speak to a representative. When speaking with the representative, he did not listen to my description of the problem. I informed him that the WiFi network did not appear on any of the smart TVs or my phone. He reply was to unplug and restart the router. I attempted again to tell him what the problem was, but he chose to talk over me. This was extremely frustrating. Eventually, I was told a maintenance worker would be at the property the next day. The next day, as promised; a maintenance worker arrived and corrected the problem with the door code. However, he could correct the problem with the WiFi. It should be noted there is very limited cellular reception at the property. Additionally, my son was unable to complete his homework, due to a lack of WiFi network
Bill D.
Séjour de 4 nuits en avril 2026