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Reviews of Hotel the YARD Bad Honnef

4 out of 5
Hotel the YARD Bad Honnef
Hauptstr 22, Bad Honnef, NW

Reviews

8.2

Very good

Rating 10 - Excellent. 71 out of 192 reviews" "
Rating 8 - Good. 81 out of 192 reviews" "
Rating 6 - Okay. 29 out of 192 reviews" "
Rating 4 - Poor. 9 out of 192 reviews" "
Rating 2 - Terrible. 2 out of 192 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, and would be better if the outside check-in kiosk would work. It didn’t, and not just for me but for multiple people. It’s an issue if you want to check in late. Another improvement would be if I could charge my EV in the garage. But staff is very friendly, breakfast is very good, bathroom is clean. TV is not very user friendly, with dozens of channels that are not available but you have to page through.
Stayed 3 nights in Apr 2024
Response from Danja-Angelina Voßmerbäumer on Apr 29, 2024
Dear guest,Thank you for your review. We are pleased to hear that you had a good experience and that our staff were friendly. We apologize for the inconvenience of the check-in kiosk not working and that we do not have charging facilities for electric vehicles. We appreciate your feedback on our TV selection and will take it into consideration as we continue to improve our services. Thank you again for choosing us as your accommodation!Best regards from Bad HonnefDanja-Angelina VoßmerbäumerHotel Manager

6/10 Okay

Nozomi

Stayed 1 night in Apr 2024
Response from Danja-Angelina Voßmerbäumer on May 21, 2024
Lieber Gast,besten Dank für Ihre Bewertung, wir freuen uns auf Ihren nächsten Besuch. Beste Grüße aus Bad HonnefDanja-A. VoßmerbäumerHotel Manager

8/10 Good

Edgar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Vanessa Maur on Feb 14, 2024
Lieber Gast,herzlichen Dank für Ihre freundliche Bewertung.Es freut uns zu lesen, dass Sie einen schönen Aufenthalt in Bad Honnef hatten.Wir freuen uns Sie jederzeit erneut begrüßen zu dürfen.Herzliche GrüßeVanessa Maur Front Office Supervisor

8/10 Good

margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great location, walkable to everywhere, train or tram station , great breakfast , friendly staff. My son is studying in IUBH, perfect place for me when I am visiting. I was here last year too when it was Maxx hotel. Yard makes you feel like home !
Stayed 2 nights in Oct 2023
Response from Vanessa Maur on Oct 17, 2023
Dear Margaret,your heartening review truly made our day! It's delightful to know that you found our location convenient and the breakfast enjoyable. We always strive to provide the best service to our guests and we are glad to hear that our staff left a positive impression on you. It is particularly pleasing to know that Hotel the YARD Bad Honnef could be your home away from home while visiting your son at IUBH. We sincerely appreciate your loyalty and it's wonderful to hear that you've enjoyed your stay with us on multiple occasions.Looking forward to welcoming you back on your next visit.Kind regards,Vanessa MaurFront Office Supervisor

8/10 Good

Saman

Business traveller
Liked: Amenities
Lovely area. Hotel in very good condition. Staff friendly and ever so helpful.
Stayed 5 nights in Sep 2023
Response from Vanessa Maur on Oct 3, 2023
Sehr geehrter Gast,wir freuen uns sehr, dass Sie die Atmosphäre in unserem Hotel und die Freundlichkeit unseres Teams so positiv hervorheben. Es ist immer unser Ziel, unseren Gästen einen angenehmen und zufriedenstellenden Aufenthalt zu bieten. Wir sind stolz auf die Einzigartigkeit unserer Lage und die Qualität unseres Hotels, und Ihre freundlichen Worte sind für uns eine wunderbare Bestätigung, dass wir auf dem richtigen Weg sind.Herzliche GrüßeVanessa Maur Front Office Supervisor

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Continued excellence - with blackbirds
One indication of a good hotel is that it put things right if a problem occurs, I think. And this is what happened at the beginning of our 10 day stay after a mix-up with our booking. We have stayed a number of times before at this hotel, and for good reason; though it is again under new management. But overall it is still excellent generally. And ... still the blackbirds sing so consistently in the garden throughout the day that it seems they should be on the pay-roll! The large restaurant over-looking that splendid garden area really has the look, and the food and service is very good too. As is the welcoming attitude of the staff.
Stayed 10 nights in Jun 2023
Response from Vanessa Maur on Jul 5, 2023
Dear Colin,thank you so much for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and that the restaurant, staff, and garden area met your expectations. We are especially pleased to hear that we were able to remedy any issue with your booking. Here at the YARD Bad Honnef, we strive to provide our guests with an excellent experience and it is great to see that this is being reflected in our guests' reviews. We look forward to welcoming you back soon.Best regardsVanessa Maur Front Office Supervisor

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Will stay again.
Stayed 5 nights in Feb 2023
Response from Danja-A. Voßmerbäumer / Hotel Manager on Mar 15, 2023
Lieber Gast,vielen Dank für Ihre positive Bewertung! Wir freuen uns zu hören, dass Sie einen ausgezeichneten Aufenthalt bei uns hatten und dass Ihnen die Sauberkeit des Gebäudes, der Zustand und die Ausstattung unserer Einrichtungen sowie der Service unseres Personals gefallen haben. Wir bemühen uns, unseren Gästen einen angenehmen Aufenthalt bei uns zu ermöglichen und freuen uns zu hören, dass wir Ihre Erwartungen erfüllen konnten. Wir schätzen Ihr Feedback sehr und danken Ihnen, dass Sie sich die Zeit genommen haben, es uns zu geben. Wir freuen uns darauf, Sie bald wieder zu sehen!Beste Grüße aus Bad HonnefDanja-Angelina VoßmerbäumerHotel Manager

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second visit and I would recommend this hotel. Extremely efficient.
Stayed 1 night in Oct 2022
Response from Marcel Koplin on Oct 28, 2022
Dear guest,We are pleased that you enjoyed your stay with us in Bad Honnef and that we were able to convince you with our host qualities.We are looking forward to welcome you again in the near future.Your team fromMAXX by Steigenberger Hotel Bad Honnef

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a relaxing and enjoyable stay. I would highly recommend
Stayed 1 night in Oct 2022
Response from Marcel Koplin on Nov 5, 2022
Dear Guest,Thank you very much for your kind feedback and the good rating of the house. We look forward to welcoming you again soon.Your team fromMAXX by Steigenberger Hotel Bad Honnef

10/10 Excellent

margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with strategic location. The staff manning the Maxx lounge was super friendly. He prepared some snacks and refreshing Lilibet cocktail drink for us.
Stayed 3 nights in Sep 2022
Response from Vanessa Maur on Oct 7, 2022
Dear guest,thank you for your review. We are very happy that you had a nice stay.Kind regarsyour Teasm_MAXX

2/10 Terrible

Peter

FOR ME, DOGS IN THE BREAKFAST ROOM, TOTALLY UNACCEPTABLE! THIS IS A FOOD ESTABLISHMENT!!! THE HOTEL AND STAFF ARE EXCELLENT.
Stayed 2 nights in Sep 2022

8/10 Good

Christian

Liked: Cleanliness, property conditions & facilities, room comfort
Ein 4-Sterne-Hotel, dessen Rezeption nach 20 Uhr nicht mehr besetzt ist und das am Ostersonntag das Frühstück um Punkt zehn beendet. Alles soweit okay, aber…
Stayed 1 night in Apr 2022
Response from Danja-Angelina Voßmerbäumer on Apr 23, 2022
Lieber Gast, wir danken Ihnen für die Zeit, die Sie sich genommen haben, um uns zu bewerten. Es ist korrekt, dass wir das Frühstück am Ostersonntag um 10 Uhr beendet haben, da wir um 11 Uhr einen Osterbrunch veranstaltet haben. Alle Gäste wurden bei Check In darauf hingewiesen. Sollte dies bei Ihnen nicht der Fall gewesen sein, so möchten wir uns bei Ihnen entschuldigen. Ebenso ist Ihre Aussage zu der Öffnungszeit der Rezeption korrekt. Sie haben jederzeit die Möglichkeit die aushängende Telefonnummer zu kontaktieren und Ihre Wünsche in Notfällen nach 20 Uhr zu äußern. Sollten bei Ihnen ein Notfall nach 20 Uhr aufgetreten sein, entschuldigen Sie diesen bitten. Wir würden uns freuen, Sie erneut bei uns begrüßen zu dürfen und wünschen Ihnen bis dahin alles Gute. Beste Grüße Danja-Angelina Voßmerbäumer Hotel Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renovated an old hotel in the surface, but under that you can see the original. Ancient bathrooms and ironing boards from the 80s in the bedrooms. If you spend so much renovating why do a half job?
Stayed 1 night in Jul 2020

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Breakfast was great. It is disappointing that there were no individual shower supplies, sleepers, complementary water was only on the first day of the staying.
Stayed 3 nights in Oct 2019

8/10 Good

Jean-Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern comforts in a land of legends
This hotel, at which we have stayed a number of times, has recently come under new management, and goes from strength to strength. The new décor is modern yet relaxing and likely to appeal to any kind of guest. Our room was airy, spacious, and clean - with a balcony over looking a park-garden. The bathroom was modern and well-appointed. Breakfasts are served in a large and pleasant room, opening on to a garden. The food was varied, and variously tasty; likely to enhance the beginning of anyone's day. And the staff are friendly and welcoming. In short, any description of the hotel has to be all about superlatives. The hotel has the advantage of being within easy walking distance of the centre of the attractive spa town of Bad Honnef - up river from Bonn. And of course Drachenfels is nearby!
Stayed 5 nights in Jun 2019

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, Convenient and Clean.
Very convenient and comfortable hotel; and clean, clean, clean! Pleasant, helpful, staff. Excellent breakfast.
Stayed 5 nights in May 2019
Response from MAXX by Steigenberger Hotel Bad Honnef on Jun 1, 2019
Dear Colin, thank you for your great feedback. The whole team says "thank you" and would be happy about a next stay of yours. Yours sincerely

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambience, hotel staff willing to help and make your stay comfortable.
Stayed 1 night in Apr 2019
Response from MAXX by Steigenberger Hotel Bad Honnef on Apr 26, 2019
Dear guest, Thank you for your great review. We would be happy about another stay in our house with regards Your team from MAXX by Steigenberger Hotel Bad Honnef

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased. Friendly atmosphere. Quiet.
Stayed 1 night in Sep 2018

8/10 Good

Frank, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay and very large room. Extremely quiet and neat. Nice and very helpful staff too.
Stayed 3 nights in Jul 2018

8/10 Good

rudsel, curacao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a lot privacy.
I have good experience of the hotel. The hotel was clean and nice. The personals of the hotel was very kindly and plaesant. The food was excelent. So thank you very much.
Stayed 5 nights in Jun 2018

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and birdsong in Bad Honnef
There are many very good things about this hotel. It's very convenient for the town, which during this stay basked in very warm sunshine. Good restaurants and shops are easily to hand. The immediate environs of the hotel are most attractive; our spacious room with a balcony looked out upon a large garden. Only blackbirds and song thrushes disturbed the early morning peace.
Stayed 5 nights in May 2018

8/10 Good

FRANK, LONDON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay, very quiet and safe
Spent a night here for a quick visit. Very nice, quiet and I had a rather very spacious room. Unfortunately, I didn't have enough time to explore the hotel properly but my first impression was very good and pleasant.
Stayed 1 night in Jul 2017
Response from Your avendi Team on Jul 17, 2017
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Nick

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Well located close to the center of the town.
I stayed there in June. As the hotel has no air conditioning, it was extremely uncomfortable sleeping. The room was otherwise adequately furnished. If you want to watch TV, forget about finding CNN or other major US networks. Also their system is antiquated. Wi-Fi worked fine.
Stayed 2 nights in Jun 2017
Response from Your avendi-Team on Jul 17, 2017
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Judy, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet
Cozy place and pretty quiet. Staff was very helpful and attentive.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Dec 1, 2016
Vielen Dank/ Thank you. Michael Gerdes, Manager

10/10 Excellent

Carl, San Diego, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice ans safe hotel to stay at.
The hotel is not on main street but a ten minute walk to City Center and fifteen minutes to regional train station. Quiet and safe. Very nice room with help full staff. Restaurant and pub located on property were great and reasonable for Europe standards. The carpet in the room needed to be replaced but the complimentary slippers helped with that. The rest of room, bed, couch, bath, shower were great.
Response from General Manager on Dec 31, 2016
Dear Carl, thank you for your nice comments. We will change our carpets probably next year in the framework of a general renovation of our guest rooms. Beste regards, Michael Gerdes

8/10 Good

Edwin, London

Liked: Cleanliness, property conditions & facilities, room comfort
Peaceful and efficient
Nice hotel. They should train the night porter though
Response from General Manager on Dec 31, 2016
Thank your for your comments. We will do it if recommanded a.s.a.p. Best regards, Michael Gerdes, Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay!
This is my favourite hotel in the Bonn area. Since my last visit, wired internet connections in guest rooms have been replaced by wifi.

4/10 Poor

not good

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good
we saw much better

6/10 Okay

Ivanov

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This is a great hotel in a quiet location and very accessible to Bonn.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
This is definitely a hotel to consider if, like me, a quiet and relaxing hotel is your top priority when you visit Bonn. The Avendi is one of two modern Seminaris conference-focused hotels situated in a parkland environment in the middle of Bad Honnef. So many rooms face onto a large grassy courtyard, rather than a street. Staff are efficient and friendly. There is an excellent restaurant. Shops and restaurants in Bad Honnef are just a few minutes walk away. The rooms are large, modern and well appointed. Complimentary internet connections in rooms are wired, but there is a WiFi hotspot in a small library with tables. A health, fitness and spa therapy building is joined to the hotel, with a large indoor swimming pool. Bad Honnef is at the end of one of the U-Bahn lines - journey time to Bonn Hauptbahnhof about 40 minutes. Bad Honnef also has its own mainline railway station which is directly connected to the station at Cologne-Bonn Airport. To get from the mainline railway station you need a taxi, but the U-Bahn station is a pleasant 10 minute walk through the park and then quiet streets. You don't get a free U-Bahn tourist card as you do in more central Bonn hotels, but the additional cost of a day ticket is not much. Overall, therefore, a very enjoyable stay. This is a 4 star hotel without reservation, good value for money in the Bonn area, and I'll stay here again.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Response from General Manager on Dec 1, 2016
Vielen Dank. Thank you. Michael Gerdes, Manager

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Danja-Angelina Voßmerbäumer on Apr 24, 2024
Lieber Gast,herzlichen Dank für Ihre tolle Bewertung. Wir freuen uns sehr, dass Ihnen der Aufenthalt gefallen hat und freuen uns auf Ihren nächsten Besuch.Beste Grüße aus Bad HonnefDanja-A. VoßmerbäumerHotel Manager

10/10 Excellent

Ulrich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frühstück sehr gut.
Stayed 2 nights in Apr 2024
Response from Danja-A. Voßmerbäumer / Hotel Manager on Apr 23, 2024
Lieber Gast,vielen Dank für Ihre freundlichen Worte über unser Frühstück. Wir freuen uns, dass es zu Ihrer Zufriedenheit war und dass es Ihnen gefallen hat. Wir freuen uns über Ihr Feedback und bemühen uns, unseren Service ständig zu verbessern, um unseren Gästen das bestmögliche Erlebnis zu bieten. Nochmals vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben.Beste Grüße aus Bad HonnefDanja-Angelina VoßmerbäumerHotel Manager

8/10 Good

Yvonne

Stayed 1 night in Apr 2024
Response from Vanessa Maur on May 4, 2024
Liebe Yvonne,vielen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt zu bewerten. Wir freuen uns immer wieder zu lesen, dass unsere Gäste einen angenehmen Aufenthalt hatten. Wir freuen uns auf einen erneuten Besuch Ihrerseits.Beste Grüße aus Bad HonnefVanessa MaurFront Office Supervisor

8/10 Good

Jürgen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Danja-A. Voßmerbäumer / Hotel Manager on Apr 10, 2024
Lieber Gast,herzlichen Dank für Ihre tolle Bewertung. Wir freuen uns auf Ihren nächsten Besuch. Beste Grüße aus Bad HonnefDanja-A. VoßmerbäumerHotel Manager

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Super freundliches Staff, check-in schnell, Zimmer sauber und modern eingerichtet.
Stayed 1 night in Mar 2024
Response from Danja-Angelina Voßmerbäumer on Mar 14, 2024
Lieber Gast,vielen Dank für Ihre freundlichen Worte über unser Personal und den schnellen Check-in. Wir freuen uns, dass Sie das Zimmer sauber und modern fanden. In unserem Hotel bemühen wir uns, eine angenehme Atmosphäre für alle unsere Gäste zu schaffen. Wir hoffen, dass wir Sie in Zukunft wieder bei uns begrüßen dürfen!Beste Grüße aus Bad HonnefDanja-Angelina VoßmerbäumerHotel Manager

10/10 Excellent

Marcel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles in allem Top!
Stayed 1 night in Mar 2024
Response from Danja-Angelina Voßmerbäumer on Mar 4, 2024
Lieber Gast,herzlichen Dank für die tolle Bewertung. Wir würden uns über einen nächsten Besuch von Ihnen freuen. Beste Grüße aus Bad HonnefDanja-A. VoßmerbäumerHotel Manager

8/10 Good

Stephan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonne adresse
Le rapport qualité prix est inégalable. Je recommande sans réserve. Certains aspects laissent apparaître le poids des années, mais rien de rédhibitoire.
Stayed 1 night in Jan 2024
Response from Vanessa Maur on Feb 11, 2024
Lieber Gast,vielen Dank für Ihre freundlichen Worte über unser Hotel. Wir freuen uns zu hören, dass Sie das Preis-Leistungs-Verhältnis zu schätzen wissen und uns uneingeschränkt weiterempfehlen würden. In unserem Hotel sind wir bestrebt, einen ausgezeichneten Standard an Gastfreundschaft aufrechtzuerhalten und gleichzeitig unsere Geschichte und das Erbe unseres Gebäudes zu respektieren. Wir hoffen, dass Sie trotz der Aspekte, die ihr Alter erkennen lassen, einen angenehmen Aufenthalt bei uns hatten. Nochmals vielen Dank für Ihre Bewertung!Beste Grüße aus Bad HonnefVanessa MaurFront Office Supervisor

8/10 Good

Hildegard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Vanessa Maur on Feb 14, 2024
Lieber Gast,herzlichen Dank für Ihre freundliche Bewertung.Es freut uns zu lesen, dass Sie einen schönen Aufenthalt in Bad Honnef hatten.Wir freuen uns Sie jederzeit erneut begrüßen zu dürfen.Herzliche GrüßeVanessa Maur Front Office Supervisor

10/10 Excellent

Corinna

Stayed 1 night in Dec 2023
Response from Vanessa Maur on Feb 14, 2024
Lieber Gast,herzlichen Dank für Ihre freundliche Bewertung.Es freut uns zu lesen, dass Sie einen schönen Aufenthalt in Bad Honnef hatten.Wir freuen uns Sie jederzeit erneut begrüßen zu dürfen.Herzliche GrüßeVanessa Maur Front Office Supervisor

8/10 Good

Sybille

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Vanessa Maur on Feb 11, 2024
Liebe Sybille,herzlichen Dank, dass Sie sich die Zeit genommen haben unser Hotel zu bewerten. Es freut uns zu lesen, dass Sie einen schönen Aufenthalt im Hotel the YARD Bad Honnef hatten.Wir freuen uns, Sie jederzeit erneut begrüßen zu dürfen.Herzliche GrüßeVanessa Maur Front Office Supervisor

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr sauber und gepflegt. Durchweg freundliches Personal.
Stayed 2 nights in Dec 2023
Response from Vanessa Maur on Dec 6, 2023
Liebe Claudia,vielen Dank für Ihre wunderbare Bewertung. Wir freuen uns zu hören, dass Sie unser Haus sauber und gepflegt und unser Personal freundlich fanden. Wir bemühen uns, allen unseren Gästen einen komfortablen und angenehmen Aufenthalt zu bieten, und es ist schön zu sehen, dass wir dieses Ziel für Sie erreicht haben. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen!Herzliche Grüße aus Bad HonnefVanessa MaurFront Office Supervisor

6/10 Okay

Auguste

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
unfriendly and unhelpful receptionist at checkout
Response from Vanessa Maur on Nov 15, 2023
Dear Guest,it is with regret that I read your feedback concerning your recent experience at our hotel. We pride ourselves on the dedication of our staff, and we are sorry to hear that your encounter at our checkout was not up to standard. At Hotel the YARD Bad Honnef, our aim is to provide all our guests with an enjoyable and pleasant stay, and we take your feedback seriously. We believe in maintaining a high standard of hospitality and customer service and it appears we fell short in your case.We sincerely apologise for any inconvenience caused and assure you that we are committed to improving our service to ensure each guest has a positive experience. Kind regards,Vanessa Maur Front Office Supervisor

6/10 Okay

Woongchul

Stayed 1 night in Nov 2023
Response from Vanessa Maur on Nov 7, 2023
Lieber Gast,vielen Dank, dass Sie sich die Zeit genommen haben unser Hotel zu bewerten.Es ist schade zu lesen, dass Sie Ihren Aufenthalt nicht zu 100% genossen haben.Vielleicht verraten Sie uns gerne wie wir unsere Service Qualität verbessern können.Sie erreichen uns jederzeit unter +49 2224 1890.Herzliche GrüßeVanessa Maur Front Office Supervisor

6/10 Okay

hermien

Travelled with family
Liked: Amenities
Prima niet brandschoon
Stayed 2 nights in Nov 2023
Response from Vanessa Maur on Nov 7, 2023
Lieber Gast,es tut uns leid zu hören, dass Ihre Erfahrung nicht vollständig Ihren Erwartungen entsprochen hat. Unsere Priorität ist es, unseren Gästen einen sauberen und komfortablen Aufenthalt zu bieten, und Ihr Feedback wird uns dabei helfen, uns weiterhin darauf zu konzentrieren. Ihre Kommentare werden ernst genommen und in unsere zukünftigen Bemühungen zur Verbesserung der Qualität unserer Dienstleistungen einbezogen.Wir hoffen, dass Sie uns in Zukunft eine weitere Chance geben, Ihnen ein besseres Erlebnis zu bieten.Dein,Vanessa Maur Front Office Supervisorin