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Reviews of Days Inn & Suites by Wyndham Bonita Springs North Naples

2.5 out of 5
Days Inn & Suites by Wyndham Bonita Springs North Naples
27991 Oakland Drive, Bonita Springs, FL

Reviews

7.6

Good

Rating 10 - Excellent. 421 out of 1006 reviews" "
Rating 8 - Good. 246 out of 1006 reviews" "
Rating 6 - Okay. 150 out of 1006 reviews" "
Rating 4 - Poor. 92 out of 1006 reviews" "
Rating 2 - Terrible. 97 out of 1006 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Liliana

Travelled with partner
Disliked: Staff & service
Nice hotel, clean and confortable rooms But almost 1 hour waiting to enter into our room ..” because the electronic key didn’t work” nobody help “ because everything is under computer “ need to wait until the kiosk was free of customers to get finally a “ working key”.. some rude service employees.. who tell us “ wait until kiosk is free”😳
Stayed 1 night in May 2024
Response from Manager on May 26, 2024
Hello Liliana,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will address the check-in process with our team for improvement. Thank you for bringing this to our attention, and we hope you had an otherwise pleasant stay with us.

6/10 Okay

ryan

Liked: Cleanliness, property conditions & facilities
There were only two towels in our room, none in the fitness room and none in the pool. I'm not crazy about the video check-in. Seems like they really want to run a hotel that you can't ask for towels at, lol. They're overly tight with that stuff.
Stayed 1 night in May 2024

2/10 Terrible

Nelson

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
The toilet did not flush. I had to request a plunger for the room so when I went to the bathroom plunge it myself after every use. They didn’t even bother changing me rooms. Curtains were broken so all the sunlight came in. Property is very worn down.
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello Nelson, We value your feedback and apologize for any inconvenience you experienced during your stay. Your comments will be shared with our team for review and improvement purposes. We strive to provide a comfortable experience for all guests and regret that we fell short in this instance. Thank you for bringing these matters to our attention.

2/10 Terrible

Carlos

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
i was charged twice for a room and had to call for refund
Stayed 2 nights in May 2024
Response from Manager on May 22, 2024
Hello Carlos, We apologize for any inconvenience caused by the double charge. Should you require further assistance with refunds, please reach out to our management directly for prompt resolution. Thank you for bringing this to our attention.

6/10 Okay

Kevin

Pretty good
Stayed 3 nights in May 2024
Response from Manager on May 14, 2024
Hello Kevin, Thank you for taking the time to review our hotel. We appreciate your feedback and hope you had an enjoyable stay overall. Please feel free to reach out to our management team directly if you have any further comments or concerns.

10/10 Excellent

Jymiaah

Nice
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Jymiaah,We appreciate your positive feedback and are delighted to hear that you had a nice stay with us. Our team works hard to ensure all guests have a pleasant experience. We look forward to welcoming you back in the future.

6/10 Okay

Magali

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I just want to make to future customers aware that you will never meet a front desk employee, only a person in another part of the world checking you in via a monitor. As far as security, the doors never close which means ANYONE can come in the property at any time. We made sure all the locks were on at night and no valuables were left when we were not in the room. That was my fear. I would not recommend the place for families with small kids. Breakfast time seemed liked the surrounding neighborhood came to eat, it was free and no supervision. We ate outside the hotel. The place was clean, and the cleaning girls were friendly, but I will not stay there again because of safety reasons and no front desk personnel.
Stayed 2 nights in May 2024
Response from Manager on May 7, 2024
Hello Magali,Thank you for providing feedback on your recent stay. We value your observations and apologize for any inconvenience caused during your time with us. Our remote check-in process and open-door policy are in place to facilitate a seamless check-in experience and create a welcoming environment for all guests. We appreciate your compliments on our cleanliness and friendly staff. Your concerns will be shared with the management team for further review and improvement.

6/10 Okay

Nitya

Travelled with partner
Disliked: Amenities
There isn’t staff on the property other than cleaning personnel. They charged me $100 and haven’t reimbursed me yet.
Stayed 2 nights in Apr 2024
Response from Manager on May 4, 2024
Hello Nitya, We apologize for any inconvenience you may have experienced during your stay. We recommend reaching out to our management team directly to address your reimbursement concerns thoroughly. Thank you for bringing this to our attention.

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. No complaints other than for breakfast I think they should have scrambled eggs instead of cold boiled no peeled eggs. Other than that I was satisfied
Stayed 2 nights in Apr 2024
Response from Manager on May 1, 2024
Hello Alex, We appreciate your feedback and are delighted to hear you had a great stay. We will share your suggestion regarding the breakfast options with our team. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Brandon

Stayed 1 night in Apr 2024
Response from Manager on May 21, 2024
Hello Brandon,We're thrilled to hear you had a fantastic experience during your stay with us! If you have any further comments or suggestions, feel free to reach out to us directly. We hope to welcome you back soon for another exceptional stay!

8/10 Good

Willmer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decente hotel para pasada rápida
Stayed 1 night in Apr 2024
Response from Manager on May 1, 2024
Hello Willmer,Agradecemos sus comentarios y nos complace saber que disfrutó de su estancia con nosotros. Esperamos poder darle la bienvenida nuevamente en el futuro para que disfrute de una experiencia más completa. ¡Gracias por elegir nuestro hotel para su pasada rápida!

6/10 Okay

Juan

Stayed 2 nights in Apr 2024
Response from Manager on May 21, 2024
Hello Juan, We appreciate you choosing to stay with us and hope you had an enjoyable experience overall. Should you have any feedback to share regarding your stay, please don't hesitate to reach out to us. We value your input to help us improve our services for future guests.

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything Good
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello Alejandro,We are thrilled to hear that you had a positive experience during your stay with us. We strive to provide exceptional service to all our guests, and we are delighted that you enjoyed your time with us. Thank you for choosing our hotel, and we hope to welcome you back soon.

8/10 Good

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, very convenient in the midddle of everything, hot breakfast. My husband had a problem with our bed but we had 2 beds so he slept on the other one. The mattress had a dip on his side.
Stayed 1 night in Apr 2024
Response from Manager on Apr 26, 2024
Hello Rosa,We appreciate your feedback and are glad to hear you enjoyed our central location and breakfast offerings. We apologize for any inconvenience with the bed and have taken note of your comments for our future improvements. Your comfort is important to us, and we hope this isolated incident hasn't marred your overall impression of your stay with us.

10/10 Excellent

Samet

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Manager on Apr 26, 2024
Hello Samet,Thank you for sharing feedback on your recent stay with us. We appreciate your comments and will share them with our team for further improvement. Should you have any further concerns, please reach out to our management team directly. Your input is valuable to us as we strive to enhance our guest experience.

8/10 Good

cecilia

Travelled with family
Liked: Cleanliness, staff & service
Many things do not work. Fan in bathroom is broken and water for bath is not hot. Juicers for buffet are out of service and appliances look very old and could be replaced. Ok for a night. Staff seem friendly.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello cecilia, We apologize for the inconvenience you experienced and appreciate your feedback. We will address the maintenance issues to enhance our guests' comfort. Your comments are valuable for our ongoing improvement efforts.

10/10 Excellent

Amarils

Stayed 1 night in Apr 2024
Response from Manager on May 10, 2024
Hello Amarils,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! IWe are glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the atmosphere it was laid back and peaceful. I'm not sure that I like the check in process. We checked in via internet. That was the first time I have experienced this.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 19, 2024
Hello Katie,We are pleased to hear that you enjoyed the laid-back and peaceful atmosphere of our hotel. We appreciate your feedback regarding the check-in process and will share it with our team for future improvements. Your unique experience with online check-in is valuable to us as we strive to enhance our guest services.

10/10 Excellent

July

Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello July,We are thrilled to hear that you had a fantastic experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back again soon!

2/10 Terrible

John, Poway

Stayed 1 night in Apr 2024
Response from Manager on May 8, 2024
Hello John, We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us with any feedback so we can address any concerns you may have.

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness
Disliked: Amenities
OK motel for the price. I did not like checking in at the kiosk with a gentleman somewhere in the world. Very impersonal. Room did not have a bathtub.
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Robert, We appreciate your feedback and apologize for any inconvenience. Our self-check-in kiosks help streamline the process, but we understand the importance of personal interaction. We offer a variety of room configurations, some without bathtubs, for different guest preferences. Please feel free to contact our management directly to discuss your concerns further.

2/10 Terrible

bruce

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
had to leave early .no body there. total insane. computer down,internet down, could NOT check out to reset extended stay. business trip.had nobody/nor comuter to talk to.24hrs later still messed up! Had to leave, no refund VERY DISAPPOINTED in DAYS INN control of franchisees!!
Stayed 2 nights in Apr 2024
Response from Manager on Apr 13, 2024
Hello bruce,We are sorry to hear about your experience and any inconvenience caused by the technical issues you encountered. We recommend contacting the hotel management directly to address your concerns regarding your early departure and payment. Your feedback is valuable to us, and we appreciate you bringing this to our attention.

6/10 Okay

Rezi

Disliked: Property conditions & facilities
No one came to clean the apartment the next day I was gone. No one brought any clean, linens towels, etc..
Stayed 2 nights in Apr 2024
Response from Manager on Apr 11, 2024
Hello Rezi, We regret to hear about the oversight during your stay. Your feedback is valuable and has been shared with the housekeeping team for their review and improvement. Should you have any further concerns, please reach out to our management for assistance.

10/10 Excellent

Tyler

Liked: Cleanliness, amenities, property conditions & facilities
Kinda weird how they have a person on the machine in the lobby checking you in… first time experiencing that. Kinda cool kinda sketchy
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Tyler,Thank you for sharing your feedback with us. We strive to provide unique and efficient check-in experiences for our guests. Our lobby attendant is there to assist and enhance your stay. We appreciate your perspective on this innovative approach.

10/10 Excellent

Elsy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellet place, great service
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Elsy,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed our excellent service during your stay at our hotel. Your satisfaction is always our top priority and we strive to ensure all our guests have a wonderful experience. If you have any further comments or need assistance, please feel free to contact us.

4/10 Poor

Mary Jo

Disliked: Staff & service, property conditions & facilities
The room smelled like disinfectant so bad that my eyes and nose burned. Virtual check in so no one was at the desk to help.
Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello Mary Jo,We're sorry to hear about your experience. Your feedback is valuable and will be shared with the team for improvement. For future concerns, please reach out to our management directly.

10/10 Excellent

Amarilis

Stayed 1 night in Apr 2024
Response from Manager on Apr 26, 2024
Hello Amarilis,We are excited to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please feel free to reach out. We hope to welcome you back soon!

10/10 Excellent

Jana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Apr 2024
Response from Manager on Apr 7, 2024
Hello Jana,We appreciate you noticing our efforts to maintain a clean environment for our guests. Your feedback is valuable to us as we strive to provide exceptional service. Thank you for choosing to stay with us.

8/10 Good

Jorik

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
Hello Jorik, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

4/10 Poor

Ron

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property seemed to constantly be “under construction” and had a worker painting around the lobby nonstop. Parking was extremely inconvenient and several work trucks monopolized the parking. The virtual front desk was new but a good experience.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 4, 2024
Hello Ron, We appreciate your feedback and apologize for any inconvenience caused by the ongoing renovations. We're glad to hear you had a positive experience with our virtual front desk. Should you have any further feedback or concerns, please don't hesitate to reach out to our management team directly for assistance.

10/10 Excellent

Madiane

Stayed 2 nights in Mar 2024
Response from Manager on Apr 5, 2024
Hello Madiane,We're thrilled to hear you had such a wonderful experience at our hotel! If you have any more feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Manuel

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price for very good clean place
Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
Hello Manuel,We are pleased to hear you found our hotel clean and reasonably priced. Your feedback is valuable to us as we strive to provide excellent service. If you require further assistance, please reach out to our management team directly. Thank you for choosing our hotel and for taking the time to leave a review.

10/10 Excellent

Julio

Stayed 1 night in Mar 2024
Response from Manager on Apr 23, 2024
Hello Julio,We are thrilled to hear that you enjoyed your stay with us! We strive to provide exceptional experiences for all our guests and we hope to welcome you back soon.

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Check-in was with a kiosk not an actual person. The room was run down and needed some improvements. It had a humidifier running in it that filled up in the middle of the night. The connecting door to the room next to us was missing the dead bolt and only had the chain lock holding it shut.
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello Jennifer,We appreciate your feedback on your recent stay with us. We value your input regarding the check-in process and room conditions for our continuous improvement. If you have any further concerns or suggestions, please feel free to contact our management team for further assistance.

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean.
Stayed 1 night in Dec 2023
Response from Manager on Mar 29, 2024
Hello Andrea,We are delighted to hear that you found our hotel to be nice and clean. Your satisfaction is important to us, and we are pleased that you enjoyed your stay. Thank you for choosing to stay with us.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Manager on Mar 29, 2024
Hello Donald,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 Poor

William

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
There were children running up and down the isles until 1130 at night screaming and hollering and nobody to talk to nobody complain because nobody speaks English there. If you want to say something you have to talk to a machine and you still can’t understand the guy that’s talking to you Would not recommend this place or anybody ice machines were completely broken. I asked the lady she had on floor three and floor one and I go to both floors and they’re both broken in the kitchen and they said that they didn’t have ice.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello William, We apologize for the disturbance you experienced during your stay. Your feedback regarding the language barrier and ice machines not functioning properly has been noted for improvement. We encourage guests to reach out to our team members for immediate assistance with any concerns. Thank you for bringing these issues to our attention.

2/10 Terrible

Christopher

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Remote check-in using a screen is very poor. It's so much more friendky and faster using a real person.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Christopher, We appreciate your feedback regarding the remote check-in experience. We understand the value of human interaction and will take your suggestion into consideration for future improvements to better serve our guests.

10/10 Excellent

Elsy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Elsy,We're delighted to hear you found our location convenient during your stay. We always strive to provide a wonderful experience for our guests. Thank you for choosing our hotel and we hope to welcome you again in the future.

4/10 Poor

Jerome

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Check in without personel on site was a bit off-putting.
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Jerome, We apologize for any inconvenience caused by our check-in process. Your feedback is valuable for us to make improvements in our services. For future assistance, please feel free to reach out to our management team directly. We appreciate your understanding and hope to welcome you back for a smoother experience.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Rebecca,We are delighted to hear that you had a fantastic stay with us! Should you have any suggestions or concerns, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another memorable experience at our hotel.

6/10 Okay

Carrie

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Breakfast was disappointing. Dehumidifier in room was very loud and kept us up. We eventually shut it off. Staff on site did not speak English. Room was clean and tidy.
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Carrie, We regret to hear about your breakfast experience and the noise disturbance caused by the dehumidifier. We appreciate your acknowledgment of the cleanliness of the room. Should you have any further feedback or concerns, please feel free to reach out to our management team directly for assistance.

8/10 Good

Denis

Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Denis, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Virtual check in slowed down the process and multiple people had to wait to che k in. The breakfast was ok. Nothing special and very little variety from day to day
Stayed 3 nights in Mar 2024
Response from Manager on Mar 12, 2024
Hello Mark,We apologize for any inconvenience caused during your check-in. Your feedback regarding breakfast variety is duly noted for our improvement. Please rest assured that we will work to enhance our services for a better experience in the future.

10/10 Excellent

Marcelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean. I like it
Stayed 2 nights in Mar 2024
Response from Manager on Mar 12, 2024
Hello Marcelo,We are delighted to hear that you found our hotel to be super clean. Your feedback is truly appreciated as we strive to provide a comfortable stay for all our guests. Should you have any future stays planned, we look forward to welcoming you back.

10/10 Excellent

Becky, Carvr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Becky,We are thrilled to hear that you had a fantastic experience during your stay! We look forward to welcoming you back soon for another memorable visit.

8/10 Good

Rita

Liked: Cleanliness, property conditions & facilities
The room was clean, comfortable and quiet. I also loved the lemonade and snacks offered at the front desk. What I did not love was being checked in by someone on a screen. I would have much preferred a check in person. This new check in process was very slow and there was a line up all the time(nothing against the person at the other end located who knows where. The other negative was the breakfast coffee. It only dispensed a little bit at a time so you had to keep pressing the button and you could not just hold it fown.
Stayed 1 night in Mar 2024
Response from Manager on Mar 7, 2024
Hello Rita, Thank you for sharing your feedback with us. We are delighted to hear that you found your room clean, comfortable, and quiet, and enjoyed the lemonade and snacks provided at the front desk. We appreciate your input regarding the check-in process and breakfast coffee and will share this with our team for future improvements. Our goal is to ensure all guests have a positive experience during their stay.

4/10 Poor

stephen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, needs tons of repairs and general maintenance. Holes in walls that had been patched but not repainted. Pipes in bathrooms loose and coming out of the wall
Stayed 2 nights in Mar 2024
Response from Manager on Mar 7, 2024
Hello stephen, We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with our maintenance team for immediate review and improvement. Our goal is to provide a comfortable stay for all our guests, and we will take the necessary steps to address these concerns.

4/10 Poor

Marci

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Manager on Mar 7, 2024
Hello Marci,We apologize if your stay did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your visit. We appreciate your time and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Christopher

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 3, 2024
Hello Christopher,We hope you had an enjoyable stay with us. If you have any feedback to share, please reach out to us directly so we can address any concerns you may have. We greatly value your input and aim to provide a memorable experience for all our guests.