Bongsu Vacation Packages

There was not enough pool seating or shade for the size of the property and no pool towels The staff whilst friendly were not well trained and their communication skills were poor. The photos and description on the website of the room we booked was not the same, no sitting area and bedroom was so small and very little cooking utensils. It would have been VERY handy to have the instruction manuals or a list of instructions. Very quick to charge extra for everything but still waiting for additional towels and coat hangars. The location was good and the security guards were amazing!

Our room on the 29th floor had a view of the Petronas towers. The room was clean and we had two bedrooms. However, the bed in the second room was like a wheel in bed. Everytime I moved, it made a noise. I did not sleep well at all that night. Facilities are clean. Be mindful that you are in Malaysia and they like to use their bidets with extra splash so most public toilets are wet, even within the facility. Location to Petronas towers was good an easy 10 minute walk. We ate at the restaraunt onsite twice. The second time was not so good. Do not order their club sandwich. It was soggy, not toasted and had anything bareley on it. We also had a hamburger which was ok, order it medium at least. We had medium rare and it was virtually raw. Pools were nice, expecially on the top level, very pretty view from there. Price was good for 4 people, although I think I would upgrade to a nicer hotel if I ever did it again.

Service was impeccable. Everyone was so friendly. Great location and many shops nearby.

It was wonderful stay with amazing infinity pool.

The hotel still very new and convenient with walking distance to One Utama. Hospitality wise is perfect as they provide shuttle to BU transportation hub as my mom are not able to walk long distance.