Bon-Accord Centre Tours and Activities

The rooms were clean and it was quiet and relaxing. The staff was very friendly and helpful. The wi-fi was useful. Location was good, close to main street union.

The Station Hotel was a significant disappointment. We booked largely because of its reputation, awards and Michelin Guide association, and expected a much higher standard given the price. We booked a king room but were given a double instead. There was also mold in the shower (see photo). The hotel appears severely understaffed. We arrived at 5pm, after the advertised 4pm check-in, and nobody was at reception. We eventually found one staff member acting as bartender, server, receptionist and dishwasher. Reception was generally unattended throughout our stay, and we had to search for staff whenever we needed anything. Our confirmed reservation at Pagoda’s, the hotel’s fine-dining restaurant, was equally confusing. Staff were initially unsure whether it was open, and we were ultimately directed to Toots Cafe instead. Another family arrived expecting Pagoda’s and was similarly redirected. Dinner service was very poor. Staff appeared overwhelmed, and we had to ask for basic things such as water, menus and drinks. We both became unwell after dinner, although I cannot say with certainty that the food was responsible. The hotel itself is beautiful, and the renovation is impressive. Ann and Samantha at breakfast were also wonderful and provided the level of hospitality we had expected throughout the hotel. Unfortunately, the combination of poor service, understaffing, room issues and confusing restaurant operation does not match the hotel’s reputation or price. We would not st

Super pet friendly and highly suitable for our two dogs. Staff were friendly and helpful. Rooms clean and everything of a high quality. Excellent location.