Title: Brentwood Aberdeen City Centre near Union Street - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Brentwood Aberdeen City Centre near Union Street Hotel in Aberdeen with a 24-hour front desk ![Reception](https://images.trvl-media.com/lodging/14000000/13110000/13105200/13105101/5eea6363.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Quadruple Room](https://images.trvl-media.com/lodging/14000000/13110000/13105200/13105101/a1e50e9f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily full breakfast (GBP 9.99 per person)](https://images.trvl-media.com/lodging/14000000/13110000/13105200/13105101/f1bb214f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/14000000/13110000/13105200/13105101/4834ed05.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Quadruple Room](https://images.trvl-media.com/lodging/14000000/13110000/13105200/13105101/2ad58dea.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies OYO Flagship Brentwood sits in Central Aberdeen, just a short walk from Union Square Shopping Centre. Travelers appreciate the free in-room WiFi that keeps them connected, while self-parking eliminates the stress of finding a spot for the car. 7.2 Good ## Popular amenities - 24/7 front desk - Parking available - Breakfast available - Pet-friendly - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov. 4 - Nov. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=13105101&PinnedHotelID=13105101&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=13105101&PinnedHotelID=13105101&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 5 - Nov. 6](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=13105101&PinnedHotelID=13105101&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=13105101&PinnedHotelID=13105101&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=13105101&PinnedHotelID=13105101&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=13105101&PinnedHotelID=13105101&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=13105101&PinnedHotelID=13105101&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=13105101&PinnedHotelID=13105101&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 9 of 9 rooms ![Standard Single Room](https://images.trvl-media.com/lodging/14000000/13110000/13105200/13105101/eebca00b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room 8.8 Excellent 5 reviews ### Highlights Heating Free cribs/infant beds Flat-screen TV Separate bedroom Hair dryer Private bathroom Electric kettle Coffee/tea maker - 66 sq ft - Sleeps 1 - 1 Twin Bed ![Standard Double Room](https://images.trvl-media.com/lodging/14000000/13110000/13105200/13105101/8feb19ee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Heating Free cribs/infant beds Flat-screen TV Separate bedroom Hair dryer Private bathroom Electric kettle Coffee/tea maker - 121 sq ft - Sleeps 2 - 1 Double Bed ![Deluxe Double Room](https://images.trvl-media.com/lodging/14000000/13110000/13105200/13105101/6230b67c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Heating Free cribs/infant beds Flat-screen TV Separate bedroom Hair dryer Private bathroom Electric kettle Coffee/tea maker - 150 sq ft - Sleeps 2 - 1 Double Bed ![Standard Twin Room](https://images.trvl-media.com/lodging/14000000/13110000/13105200/13105101/964c6a8d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room 8.0 Very good 3 reviews ### Highlights Heating Free cribs/infant beds Flat-screen TV Separate bedroom Hair dryer Private bathroom Electric kettle Coffee/tea maker - 132 sq ft - Sleeps 2 - 2 Twin Beds ![Deluxe Triple Room](https://images.trvl-media.com/lodging/14000000/13110000/13105200/13105101/08524a7f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Triple Room ### Highlights Heating Free cribs/infant beds Flat-screen TV Separate bedroom Hair dryer Private bathroom Electric kettle Coffee/tea maker - 128 sq ft - 1 bedroom - Sleeps 3 - 3 Twin Beds ![1 bedroom, desk, iron/ironing board, free cribs/infant beds](https://images.trvl-media.com/lodging/14000000/13110000/13105200/13105101/a11f8b01.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Single Room ### Highlights Heating Free cribs/infant beds Flat-screen TV Separate bedroom Hair dryer Private bathroom Electric kettle Coffee/tea maker - 77 sq ft - Sleeps 1 - 1 Twin Bed ![1 bedroom, desk, iron/ironing board, free cribs/infant beds](https://images.trvl-media.com/lodging/14000000/13110000/13105200/13105101/6d3d2c86.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite ### Highlights Heating Free cribs/infant beds Flat-screen TV Separate bedroom Hair dryer Private bathroom Electric kettle Coffee/tea maker - 128 sq ft - Sleeps 2 - 1 Double Bed ![1 bedroom, desk, iron/ironing board, free cribs/infant beds](https://images.trvl-media.com/lodging/14000000/13110000/13105200/13105101/117e16f7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 2 Double Beds 10.0 Exceptional 2 reviews ### Highlights Heating Free cribs/infant beds Flat-screen TV Separate bedroom Hair dryer Private bathroom Electric kettle Coffee/tea maker - 132 sq ft - Sleeps 4 - 2 Double Beds ![Deluxe Quadruple Room](https://images.trvl-media.com/lodging/14000000/13110000/13105200/13105101/f86c1cff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Quadruple Room ### Highlights Heating Free cribs/infant beds Flat-screen TV Separate bedroom Hair dryer Private bathroom Electric kettle Coffee/tea maker - 132 sq ft - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/18000000/17280000/17272600/17272568/ec5b7f77.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton by Hilton Aberdeen Airport Dyce - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAberdeen-Hotels-OYO-Flagship-Brentwood.h13105101.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAberdeen-Hotels-OYO-Flagship-Brentwood.h13105101.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C57.14286%2C-2.10188&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=BKQNr97tRWfvgw8PC3LPm53nNkI=) 101 Crown Street, Aberdeen, Scotland, AB11 6HH #### What's nearby - Union Square Shopping Centre - 3 min walk - 0.3 km - Aberdeen Music Hall - 4 min walk - 0.4 km - Aberdeen Harbour - 7 min walk - 0.6 km - His Majesty's Theatre - 9 min walk - 0.8 km - University of Aberdeen - 4 min drive - 2.6 km #### Getting around - Aberdeen Station - 6 min walk - Aberdeen Airport (ABZ) - 13 min drive #### Restaurants - ‪Costa Coffee - ‬5 min walk - ‪The Jewel In The Crown - ‬2 min walk - ‪Jam Jar Aberdeen - ‬4 min walk - ‪Aperitivo - ‬4 min walk - ‪The Stag - ‬3 min walk ## About this property ### Brentwood Aberdeen City Centre near Union Street Hotel located in Central Aberdeen Brentwood Aberdeen City Centre near Union Street provides everything you need. Stay connected with free in-room WiFi. Additional perks include: - Full breakfast (surcharge), self parking (surcharge), and smoke-free premises - A 24-hour front desk Room features All 116 rooms have amenities such as free WiFi. Other amenities include: - Bathrooms with showers and hair dryers - Free infant beds, electric kettles, and heating ## Similar properties ![Executive Double Room, 1 Double Bed](https://images.trvl-media.com/lodging/10000000/9790000/9785400/9785341/9768894a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Station Hotel Aberdeen Central Aberdeen - Free WiFi - Restaurant - Breakfast available - Parking available 8.0 Very good 1,025 reviews CA $86 CA $103 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=9785341&PinnedHotelID=9785341&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/9000000/8360000/8350200/8350173/e66fece8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Highland Aberdeen City Centre Central Aberdeen - Pet-friendly - Free WiFi - Breakfast available - Parking available 7.4 Good 346 reviews CA $54 CA $65 total includes taxes & fees Nov 16 - Nov 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=8350173&PinnedHotelID=8350173&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/3000000/2880000/2870400/2870346/efd24e58.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Leonardo Hotel Aberdeen Central Aberdeen - 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Free WiFi - Restaurant - Breakfast available - Parking available 8.0 Very good 1,004 reviews CA $85 CA $102 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=19519&PinnedHotelID=19519&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Self parking on site (GBP 12 per night) - Limited onsite parking ### Food and drink - Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 9.99 for adults and GBP 9.99 for children ### Family friendly - In-room crib ### Conveniences - 24-hour front desk ### Accessibility - No elevator ### More - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Free crib ### Bathroom - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - Coffee/tea maker - Electric kettle ### More - Desk - Heating - Iron/ironing board ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: anytime Early check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 10:00 AM A late check-out fee will be charged ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of GBP 15 per pet, per night Service animals are welcome, and are exempt from fees ### Children and extra beds Children are welcome 2 children, per adult, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for full breakfast: approximately GBP 9.99 for adults and GBP 9.99 for children - Self parking fee: GBP 12 per night - Pet fee: GBP 15 per pet, per night - Service animals are exempt from fees - A late check-out fee will be charged The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival. ### We should mention This property does not have elevators ### National rating This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland. ### Property is also known as Brentwood Hotel Aberdeen Brentwood Aberdeen The Brentwood Hotel Aberdeen, Scotland OYO Brentwood Hotel The Brentwood Hotel OYO Flagship Brentwood OYO Aberdeen City Centre OYO Flagship Brentwood Hotel Brentwood Aberdeen City Union Brentwood Aberdeen City Centre Brentwood Aberdeen City Centre near Union Street Hotel ## Frequently asked questions ### Is Brentwood Aberdeen City Centre near Union Street pet-friendly? > Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per night. Service animals are exempt from fees. ### How much is parking at Brentwood Aberdeen City Centre near Union Street? > Self parking is available for GBP 12 per night. Limited spots are available. ### What time is check-in at Brentwood Aberdeen City Centre near Union Street? > Check-in start time: 2:00 PM; Check-in end time: anytime. ### What time is check-out at Brentwood Aberdeen City Centre near Union Street? > Check-out is at 10:00 AM. Late check-out is available for a fee. ### Where is Brentwood Aberdeen City Centre near Union Street located? > Located in Central Aberdeen, this hotel is within a 5-minute walk of The Trinity Centre, Aberdeen Music Hall, and The Duke of Gordon. Edward VII and Union Square Shopping Centre are also within 10 minutes. Aberdeen Station is 6 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Brentwood Aberdeen City Centre near Union Street Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.6 Cleanliness ### 8.4 Location ### 7.8 Staff & service ### 5.6 Eco-friendliness ### 6.8 Property conditions & facilities 10 - Excellent 174 8 - Good 253 6 - Okay 110 4 - Poor 57 2 - Terrible 90 ### 8/10 Good #### Rafael Sep 15, 2025 Liked: Staff & service Disliked: Property conditions & facilities Older property that is convenient ##### Rafael Stayed 1 night in Sep 2025 ### 8/10 Good #### ETIM Apr 24, 2025 Liked: Amenities Enjoy my stay, I will surely come back ##### ETIM Stayed 1 night in Apr 2025 ### 8/10 Good #### Matthew Jul 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities It is an older building so the layout is very interesting with lots of stairs to various different levels. It is not tall so never to many stairs to your room. Union street is only a block away and it has everything you want on it. ##### Matthew Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Gordson May 18, 2025 It was smooth and easy. Felt like home. ##### Gordson Stayed 1 night in May 2025 ### 4/10 Poor #### Jack Sep 8, 2025 Disliked: Cleanliness, property conditions & facilities The shower didn’t work properly, only had luke warm water, there was also no pressure. There was the old pillow sheets left on the floor from previous. The ironing board was broken ##### Jack Stayed 1 night in Sep 2025 ### 2/10 Terrible #### Csilla Aug 11, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Terrible overall ![](https://a.travel-assets.com/ugc/hotel-reviews/f9841ecb-47fe-4b6a-a4bb-2684876bf6a3-1754910880952.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3c576c20-b94e-4d6e-a802-132f70d4051f-1754910880748.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6525f50a-4f68-449b-92c0-318f38fbccb3-1754910881403.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/89edee97-c75b-459d-8597-1a6dbba9c716-1754910880962.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Csilla Stayed 4 nights in Aug 2025 ### 4/10 Poor #### Karl Jul 5, 2025 Liked: Cleanliness Disliked: Property conditions & facilities Very Tired old hotel very much in need of attention. No wonder it was only hotel under £100 that night. Won’t be returning. ##### Karl Stayed 1 night in Jul 2025 ### 2/10 Terrible #### Corin Jul 29, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Cancelled by hotel Hotel cancelled on day of booking. Booked over 4 montgs prior. No support or help to find alternative accommodation. Then hotel keep asking for review your stay. ##### Corin Stayed 1 night in Jul 2025 ### 6/10 Okay #### Kate Jul 25, 2025 Liked: Staff & service Disliked: Property conditions & facilities #### Budget hotel review The blind on the window didn't work. The carpet was threadbare. I had to crouch down to fit under the shower (I'm six foot tall -not especially big). The room was ok. Staff were fine. It was clean. The location was close to the restaurants, bus train and ferry so that was convenient. ##### Kate Stayed 2 nights in Jul 2025 ### 2/10 Terrible #### Verified traveller Jul 20, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Two words: bed bugs We found BED BUGS in the first room we got given (room 9: be careful), and the room we got then moved into was dirty, didn’t have a functioning bathroom light, and wasn’t made up throughout our stay. Wouldn’t stay here again if they paid me ##### Verified traveller Stayed 2 nights in Jul 2025 ### 6/10 Okay #### Karlee Oct 15, 2024 Liked: Staff & service, property conditions & facilities Disliked: Cleanliness The staff was awesome! ##### Karlee Stayed 1 night in Oct 2024 ### 6/10 Okay #### kelvin Feb 20, 2025 Liked: Cleanliness, staff & service, room comfort Hotel needs some redecoration in the restaurant. All staff excellent. Good value and would use again. ##### kelvin Stayed 1 night in Feb 2025 ### 6/10 Okay #### Jasmine Jun 29, 2025 Disliked: Cleanliness, property conditions & facilities Location was perfect as it’s close to union square but the room it self was not cleaned properly. My room had a hole in the door and was broken at the bottom. There was black mole on my bathroom floor. Bed had stains. The carpet flooring had a hole in it. The vent in the bathroom has dust all in it. My heating didn’t work ether ##### Jasmine Stayed 1 night in Jun 2025 ### 4/10 Poor #### Graham Mar 6, 2025 Borderline clean, broken glass on room floor ##### Graham Stayed 3 nights in Mar 2025 ### 2/10 Terrible #### Carole May 26, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Absolutely awful. There are two parts to this hotel. Very confusing. Room was very small for a double room. Poor layout. Blinds broken, terrible mattress and small bed for a double. Don’t think room had been cleaned properly for ages. Dust everywhere and glasses had lipstick marks☹️ Only good thing was lovely fluffy towels ##### Carole Stayed 2 nights in May 2025 ### 4/10 Poor #### Hin Wai Henry Apr 26, 2025 Disliked: Cleanliness, property conditions & facilities, room comfort #### A Vile, Decrepit Abomination That Should Be Condem This so-called hotel is an abomination and a stain upon the very concept of hospitality. The building is not merely aged; it is rotting, a fetid carcass masquerading as accommodation. The stench of stale smoke clung to every surface as if the walls were exhaling decades of filth and decay. The room was nothing short of a health hazard — a grotesque, festering chamber that should be cordoned off and demolished immediately. It is nothing less than scandalous that this disgraceful hovel is permitted to welcome guests. I would not wish a night here upon my worst enemy. ![](https://a.travel-assets.com/ugc/hotel-reviews/c2d7bd2a-b6ed-4c2c-a3a6-a206be82dfcf-1745703414234.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/923d42ef-fe0c-4cc7-870c-3ae30d552ada-1745703411342.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c6d1e903-a3a3-4f07-a298-d59d3eb324b8-1745703411035.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/17030115-d684-4997-bf6d-761fd1c07470-1745703412610.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Hin Wai Henry Stayed 1 night in Apr 2025 ### 6/10 Okay #### Gordon Aug 22, 2024 Disliked: Cleanliness, property conditions & facilities, room comfort #### Unfortunately below average but could be better. Great location close to train station and city centre. Noise from the room above was an issue, creepy floors and could hear other guests and staff talking. Room wasn’t very clean with multiple hairs in the bath and shower. Nice big fluffy white towels though. That’s a plus. ##### Gordon Stayed 1 night in Aug 2024 ### 4/10 Poor #### Joseph Oct 11, 2024 Liked: Staff & service Disliked: Property conditions & facilities I did not know i would be walking along road to another hotel,blinds fell down ,curtains came off track when closed wrong fittings on end stops ##### Joseph Stayed 2 nights in Oct 2024 ### 2/10 Terrible #### mark Aug 2, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worst ever service Appalling Experience – Booking Cancelled Twice, Price Hiked, and Refund Mess I had an incredibly frustrating experience with Brentwood Aberdeen City Centre near Union Street. I originally booked a room well in advance, only for the hotel to cancel my reservation without warning. The same room was then immediately relisted at a higher price. Trying to salvage my plans, I rebooked at the inflated rate — only to have that second booking cancelled just one hour before I was due to arrive. No call, no apology, just a generic cancellation email. I was left stranded, tired, and scrambling to find last-minute accommodation. To make matters worse, the hotel said they’d issue a refund — then followed up with another email telling me to request the refund myself. That triggered even more stress, as I now had to explain the situation to Hotels.com, making it clear that I didn’t cancel anything — the hotel did. And yet, they had the nerve to try and charge me a cancellation fee. This was hands down the most unprofessional, dishonest experience I’ve ever had with a hotel. If you value peace of mind, avoid this place at all costs. ##### mark Stayed 1 night in Jul 2025 ### 2/10 Terrible #### Donna May 14, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities #### Hotel or HMO ? Although it says its a Hotel, I get a feeling it might also be an HMO. Couldnt get in the entry door the first time as there was a couple having a cigarette on the steps ,so went to the reception were I was met by a gentleman whose english wasn't great, and told to wait for his colleague. A man arrived wearing an red ovo t-shirt, I explained about the automatic check in i was given by text and he said just go ahead. I raised my concern about being able to get in that way but he said yeh , yeh just go! The couple had gone from the steps so I went up to the outside door which was meant to locked , it wasnt so I walked straight through the door.When going to my room, the was a strong smell of cooking and two rooms I passed opened their doors to look out at me When I entry my room (which was the only one with a security lock on it) I was greeting with a cracked window, a carpet that badly needs an upgrade and a dresser that could do with the same! . The bathroom itself was clean but the ceiling and fan were filthy and the shower needs a good scrub. Yes the room was only £55 so you could argue you get what you pay for but .... ! I turned around and left and booked into the Douglas Hotel which was 100% better. Lost £55 and payed £80 for a proper hotel room in a proper hotel.Lesson learnt ! ##### Donna Stayed 1 night in May 2025 ### 2/10 Terrible #### Jack Sep 16, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities To Whom it may concern, We have recently booked the OYO flagship Brentwood 11-13 Sept 2024. We booked a twin room for 2 colleagues away on business in the Aberdeen area. They have emailed our head office today with photos of the room they were allocated. The room cleanliness is well below even an average standard. With dirty bed sheets, bathroom, extractor fan and radiator. Also in the room was a skylight with no blind attached making it very difficult for our colleagues to sleep. Please see photo’s attached to support our email. Whilst the location of your property was good, we are extremely disappointed with the cleanliness of the room allocated and our overall experience of the stay at your hotel. With the above points now raised and with the photo’s to support our claims, we would expect an acceptable refund. We await your reply. Kindest Regards Martin Atkinson ![](https://a.travel-assets.com/ugc/hotel-reviews/5D32ECB229B5B975CA2FB40A83E812E8ED2373E01726232328292.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/FEF2E1ADEE9AF2BCF1254C2088719B000515785A1726232327811.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/EF468ACE1E951E7920C1CE83A32EB64292DBB5391726232327852.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3DE4349B69C84EE2C5265A963269F816F454E0B71726232327803.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jack Stayed 2 nights in Sep 2024 ### 4/10 Poor #### Ewan Nov 1, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Room tired and needing TLC. Bed comfy, linen clean. Easy check-in process. Don't bother with Breakfast, it's terrible. ##### Ewan Stayed 1 night in Oct 2025 ### 6/10 Okay #### Delanie Oct 4, 2025 Liked: Cleanliness, staff & service, amenities The place was fine, clean, just a little out of the way. The staff was very very. I’ve tho. The code provided to me did not work the first time and there were a lot of stairs to get to and then back to the reception with my vags. The front desk person was very kind tho and helped promptly. ##### Delanie Stayed 1 night in Oct 2025 ### 6/10 Okay #### Sylvia Sep 27, 2025 Liked: Staff & service There were only the bare necessities but that was natural due to the low price. For instance, there was a coffee pot, but no coffee or tea, which was kind of funny. However, the staff were very nice. ##### Sylvia Stayed 1 night in Sep 2025 ### 8/10 Good #### Lenora Sep 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Only thing was no cup so you could make a drink ,no tea or coffee supplied . ##### Lenora Stayed 6 nights in Sep 2025 ## Expedia's Latest Trends ### Hotels > [Travelodge Edinburgh Central Queen Street](https://www.expedia.ca/Edinburgh-Hotels-Edinburgh-Central-Queen-Street.h4924301.Hotel-Information) > > [Sheraton Grand Hotel & Spa, Edinburgh](https://www.expedia.ca/Edinburgh-Hotels-Sheraton-Grand-Hotel-Spa.h15554.Hotel-Information) > > [Hilton Edinburgh Carlton](https://www.expedia.ca/Edinburgh-Hotels-Hilton-Edinburgh-Carlton.h1648.Hotel-Information) > > [Sandman Signature Aberdeen Hotel & Spa](https://www.expedia.ca/Aberdeen-Hotels-Sandman-Signature-Aberdeen-Hotel-Spa.h28824407.Hotel-Information) > > [Radisson Blu Hotel, Edinburgh City Centre](https://www.expedia.ca/Edinburgh-Hotels-Radisson-Blu-Hotel.h4270.Hotel-Information) > > [Radisson Blu Hotel, Glasgow](https://www.expedia.ca/Glasgow-Hotels-Radisson-Blu-Hotel.h894917.Hotel-Information) > > [The Scotsman Hotel](https://www.expedia.ca/Edinburgh-Hotels-The-Scotsman-Hotel.h570820.Hotel-Information) > > [Delta Hotels by Marriott Edinburgh](https://www.expedia.ca/Edinburgh-Hotels-Edinburgh-Marriott-Hotel.h873944.Hotel-Information) > > [Point A Hotel Edinburgh Haymarket](https://www.expedia.ca/Edinburgh-Hotels-Point-A-Hotel-Edinburgh-Haymarket.h37166264.Hotel-Information) > > [Aparthotel Adagio Edinburgh Royal Mile](https://www.expedia.ca/Edinburgh-Hotels-Aparthotel-Adagio-Edinburgh-Royal-Mile.h16281979.Hotel-Information) > > [Old Town Chambers, Autograph Collection](https://www.expedia.ca/Edinburgh-Hotels-Cheval-Old-Town-Chambers.h6175181.Hotel-Information) > > [Motel One Edinburgh - Royal](https://www.expedia.ca/Edinburgh-Hotels-Motel-One-Edinburgh-Royal.h5333965.Hotel-Information) > > [Holiday Inn Express - Edinburgh City Centre by IHG](https://www.expedia.ca/Edinburgh-Hotels-Holiday-Inn-Express-Edinburgh-City-Centre.h1088215.Hotel-Information) > > [ibis Edinburgh Centre Royal Mile – Hunter Square](https://www.expedia.ca/Edinburgh-Hotels-Ibis-Edinburgh-Centre-Royal-Mile-Hunter-Square.h200875.Hotel-Information) > > [Holyrood Aparthotel](https://www.expedia.ca/Edinburgh-Hotels-Holyrood-Aparthotel.h561406.Hotel-Information) > > [Wilde Aparthotels, Edinburgh, Grassmarket](https://www.expedia.ca/Edinburgh-Hotels-Wilde-Apartments-By-Staycity-Grassmarket.h39822833.Hotel-Information) > > [InterContinental Edinburgh The George by IHG](https://www.expedia.ca/Edinburgh-Hotels-InterContinental-Edinburgh-The-George.h20436.Hotel-Information) > > [ibis Styles Edinburgh Centre St Andrew Square](https://www.expedia.ca/Edinburgh-Hotels-Ibis-Styles-Edinburgh-Centre-St-Andrew-Square.h7841147.Hotel-Information) > > [ibis Edinburgh Centre South Bridge - Royal Mile](https://www.expedia.ca/Edinburgh-Hotels-Ibis-Edinburgh-Centre-South-Bridge-Royal-Mile.h6793484.Hotel-Information) > > [Ten Hill Place](https://www.expedia.ca/Edinburgh-Hotels-Ten-Hill-Place.h1535542.Hotel-Information) > > [Market Street Hotel](https://www.expedia.ca/Edinburgh-Hotels-Market-Street-Hotel.h29507352.Hotel-Information) > > [Radisson Collection Hotel, Royal Mile Edinburgh](https://www.expedia.ca/Edinburgh-Hotels-Radisson-Collection-Hotel.h2775480.Hotel-Information) > > [Kimpton Charlotte Square by IHG](https://www.expedia.ca/Edinburgh-Hotels-Kimpton-Charlotte-Square-Hotel.h571654.Hotel-Information) > > [Fraser Suites Edinburgh](https://www.expedia.ca/Edinburgh-Hotels-Fraser-Suites-Edinburgh.h2278102.Hotel-Information) > > [Novotel Edinburgh Centre](https://www.expedia.ca/Edinburgh-Hotels-Novotel-Edinburgh-Centre.h982662.Hotel-Information) > > [Apex Grassmarket Hotel](https://www.expedia.ca/Edinburgh-Hotels-Apex-Grassmarket-Hotel.h62750.Hotel-Information) > > [Leonardo Hotel Edinburgh Haymarket](https://www.expedia.ca/Edinburgh-Hotels-Leonardo-Royal-Edinburgh-Haymarket.h4035314.Hotel-Information) > > [Radisson RED Glasgow](https://www.expedia.ca/Glasgow-Hotels-Radisson-RED-Glasgow.h22384544.Hotel-Information) > > [The Balmoral Hotel](https://www.expedia.ca/Edinburgh-Hotels-The-Balmoral-Hotel.h9339.Hotel-Information) > > [Kimpton Blythswood Hotel & Spa by IHG](https://www.expedia.ca/Glasgow-Hotels-Kimpton-Blythswood-Square-Hotel.h2705235.Hotel-Information)