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Reviews of Hilander Motel

2 out of 5
Hilander Motel
615 South Third West Street, Mountain Home, ID

Reviews

6.8
Rating 10 - Excellent. 32 out of 166 reviews" "
Rating 8 - Good. 46 out of 166 reviews" "
Rating 6 - Okay. 45 out of 166 reviews" "
Rating 4 - Poor. 26 out of 166 reviews" "
Rating 2 - Terrible. 17 out of 166 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Catherine, Shoreline

Travelled with partner
Liked: Cleanliness, staff & service
Nice comfortable quiet motel property undergoing needed refurbishment. I did use earplugs to deal with the very very loud (but efficient) heating/cooling unit and shower could stand an upgrade to more space and a shelf for soap and shampoo.
Stayed 1 night in Apr 2024
Response from Jay on Apr 8, 2024
Thank you for your review and yes we started renovations ,we truly appreciate your feedback and thanks with staying at Hilander Motel.

2/10 Terrible

john

Disliked: Staff & service, property conditions & facilities
There is a hole at the bath entrance, carpet only thing keeping you from falling through. Toilet seat 100 years old and falling apart, curtains have so many holes, looks like shotgun did it, door barely locks to the room. If I had not driven 950 miles and was dead on my feet I would have got my money back and went elsewhere. 3 out 100
Stayed 1 night in Dec 2023
Response from Jay on Jan 2, 2024
we apologize for your inconvenient stay at Hilander Motel, we will work hard and fix the issues you do have.

4/10 Poor

James M

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is a dump.
Stayed 1 night in Nov 2023
Response from Jay on Nov 29, 2023
We apologize for your inconvenient stay at Hilander Motel.

2/10 Terrible

Dena

Disliked: Property conditions & facilities
It was run down, furniture looked like thrift store, smelled like old smoke, cracks in ceiling, paint and walls dirty, dingy. And it cost over $100. It would’ve been acceptable for around $45.
Stayed 1 night in Nov 2023
Response from Jay on Nov 29, 2023
We apologize for your inconvenient stay at Hilander Motel but because of your reservation was 2 bed and had a dog that's reason total price paid around 100 but we will fix the issues you do have.

4/10 Poor

Alissa

Disliked: Amenities
I personally dont mind the staff she gave me back my money. But i stayed half a night. I think they need to say we have internet but not high speed. Im videogamer. I couldnt even connect to my ipad. And the tv was so pixeled that you could barely see picture. So for me its a miss. Overall friendly lady.
Stayed 5 nights in Nov 2023
Response from Jay on Nov 29, 2023
We apologize for your inconvenient stay at Hilander Motel and we already fixed internet and TV issues you do had on your stay.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jay on Nov 2, 2023
Thank you much for your time for writing a review, we truly appreciate your feedback.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Jay on Oct 1, 2023
Thank you for your time for writing a review, we truly appreciate your feedback & thank you with staying at Highlander Motel.

6/10 Okay

Tina

Stayed 2 nights in Sep 2023
Response from Jay on Sep 20, 2023
Thank you for your review, we truly appreciate your feedback & staying with Hilander Motel.

2/10 Terrible

Carrieanne

Stayed 1 night in Sep 2023
Response from Jay on Sep 16, 2023
We feel extremely apologize for your inconvenient stay at Hilander Motel.

4/10 Poor

Randy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Sketchy
The owners were very nice. The rooms need torn down. They are quite disgusting. It’s a sketchy area. I would not go back. Also asked for non smoking and it smelled like a smoke stack
Stayed 3 nights in Jul 2023
Response from Jay on Aug 14, 2023
Sorry for your inconvenient stay at Hilander Motel,Your room was located between both smoking room that's the reason possibility smelled like a smoke but we will fix the issues asap.

10/10 Excellent

Daphne, SALT LAKE CITY

Travelled with group
Liked: Cleanliness, staff & service
The room was clean and the price was right. The a/c was really loud but effective. The place is definitely old and in need of a facelift, but it was comfortable and I slept well.
Stayed 1 night in Jul 2023
Response from Jay on Jul 19, 2023
Thank you for your time for writing a review, we appreciate your feedback .

8/10 Good

Levi W

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Jay on Jul 19, 2023
Thank you for your review, we appreciate staying with Hilander Motel & your feedback .

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jay on Jul 13, 2023
Thank you for your genius review ,we do appreciate staying at Hialnder Motel.

10/10 Excellent

Latrisha

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything and it's affordable
Stayed 1 night in Jun 2023
Response from Jay on Jul 6, 2023
Thank you for your kind review ,we appreciate your feedback & staying at Hilander Motel.

2/10 Terrible

Steve

Travelled with family
Disliked: Cleanliness, property conditions & facilities
In need of refurbishing badly.
Stayed 1 night in Jun 2023
Response from Jay on Jun 19, 2023
Thank you for your review, we apologize for your inconvenient stay at Hilander Motel and we will fix the issues you do have promptly.

8/10 Good

Sandra

Liked: Cleanliness, staff & service
Old motel, shabby but adequate
Stayed 1 night in Jun 2023
Response from Jay on Jun 14, 2023
Thank for your feedback, we truly appreciate staying with Hilander Motel.

2/10 Terrible

Jill H

Disliked: Property conditions & facilities, room comfort
No such thing as Non smoking
It was a non smoking room but that wasn’t the case. Perhaps because we are allergic/sensitive to smoke/ it was a rough night. Man checking is was nice. If you truly want a non smoking room- don’t stay here.
Stayed 1 night in Jun 2023
Response from Jay on Jun 8, 2023
Thank you for your review, we apologize for your inconvenient stay at Hilander Motel and we will resolve this problem ASAP.

10/10 Excellent

andrii

Liked: Cleanliness, staff & service, property conditions & facilities
very good an cheap
Stayed 1 night in May 2023
Response from Jay on May 31, 2023
Thank you for your review, we sincerely appreciate your feedback and thanks again with staying at Hilander Motel.

2/10 Terrible

John

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 1 night in May 2023

6/10 Okay

Madisen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Jay on May 28, 2023
Thank you for your feedback

8/10 Good

Joke

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay. Quiet, but close to the city centre.
Stayed 1 night in May 2023
Response from Jay on May 23, 2023
Thank you for writing your experience during staying at Hilander Motel, we sincerely appreciate your feedback.

8/10 Good

Lynn

Travelled with partner
Liked: Cleanliness, staff & service
No amenities like coffee in the room. It was clean, but a bit shabby. My experience with the front desk clerk was fleering, but pleasant.
Stayed 1 night in May 2023
Response from Jay on May 21, 2023
Thank you for your review, we truly appreciate your feedback & staying with Hilander Motel.

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a small hotel in Mountain Home. The lady in the office was wonderful = so kind and helpful.
Stayed 1 night in Apr 2023
Response from Jay on May 3, 2023
Thank you for your wonderful review, we truly appreciate your feedback.

6/10 Okay

Carlene

Travelled with family
Liked: Staff & service
Disliked: Amenities
CLOSE TO WHERE WE NEEDED TO BE.
Stayed 1 night in Apr 2023
Response from Jay on Apr 26, 2023
Thank you for your time for writing a review, we appreciate your feedback.

8/10 Good

Carolyn

Liked: Cleanliness, staff & service
The best part was the person who gave us the keys. He was friendly, helpful and upbeat.
Stayed 1 night in Apr 2023
Response from Jay on Apr 23, 2023
Thank you for your review, we truly appreciate staying at Hilander Motel

10/10 Excellent

Ted

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms were very clean but old, outdated and in need of repair. Beds were comfortable and it served it's purpose for a quick nights rest.
Stayed 1 night in Mar 2023
Response from Jay on Mar 10, 2023
Thank you for your review, we sincerely appreciate staying at Hilander Motel.

4/10 Poor

Barb

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very rough condition- needs TLC
Stayed 1 night in Feb 2023
Response from Jay on Feb 10, 2023
Thank you for your review and we apologize for your inconvenient stay at Hilander Motel we will fix the issue you do have during your stay.

6/10 Okay

Pamela

Business traveller
OUCH
IT was a adequate place but the drain cover on the shower was loose got on rubber bath mat causing it to slip I fell and now am facing physical therapy and possible surgery.
Stayed 1 night in Jan 2023

8/10 Good

Areli

Stayed 2 nights in Nov 2022
Response from Jay on Dec 3, 2022
Thank you for your review, we do appreciate staying at Hilander Motel

6/10 Okay

Laurie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We usually stay here because it's the cheapest place around, and the owners are so very nice. Place could use a few upgrades though.
Stayed 2 nights in Sep 2022
Response from Jay on Sep 21, 2022
Thank you for your feedback and we appreciate your stay at Hilander Motel.

6/10 Okay

Janilee

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very old and dayed, although staff were nice and it seemed clean for as worn as it was. AC very noisy, but necessary.
Stayed 1 night in Jul 2022
Response from Jay on Jul 17, 2022
Thank you for your review & staying with Hilander Motel, we appreciate your feedback

6/10 Okay

Larry

Business traveller
Liked: Cleanliness, staff & service
The staff was nice the room was noisy from other rooms however the staff let the other people know to keep the noise down which made my second night of sleep much better!
Stayed 2 nights in Jun 2022
Response from Jay on Jun 29, 2022
Thank you for your review with your noise concern, we truly appreciate your stay at Hilander Motel

4/10 Poor

Janine

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Office was very nice. Room was shabby but clean. Bathroom sink clogged up and had a leak in the pipes. Overflow parking was over a filled in pool.
Stayed 1 night in Jun 2022
Response from Jay on Jun 25, 2022
We apologize for your inconvenient stay at Hilander Motel but we will fix the sink clogged issues and thanks for letting us know and staying at Hilander Motel.

6/10 Okay

Allen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean, and reasonable amenities for the price. Nice beds. Bathroom needed maintenance.
Stayed 1 night in May 2022
Response from Jay on Jun 11, 2022
Thank you for your review, we sincerely appreciate your stay at Hilander Motel.

4/10 Poor

Michael

Stayed 1 night in May 2022

2/10 Terrible

Kathleen

Travelled with partner
Disliked: Amenities, property conditions & facilities
As a warning to fellow fans of cheap motels: this place is FILTHY. Im talking about black mold, peeling wallpaper, decades old grime and dust on fixtures and heating unit filthy. Black stuff coming out of shower drain when using bathroom sink filthy. Ripped carpets, cigarette holes the size of quarters on blankets, and mysterious brown stains caked on walls and mattress filthy. After traveling a long distance it was too late to find another place to stay - don't let this happen to you!
Stayed 1 night in May 2022
Response from Jay on May 18, 2022
We apologize for your inconvenient stay at Hilander Motel, we will do our best efforts to resolve the issues you do have.

4/10 Poor

Brandon

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Needs an upgrade and cleaning
Room was very worn. Stains all over furniture.
Stayed 3 nights in Apr 2022
Response from Jay on May 4, 2022
Thank you for your review, we apologize for your inconvenient stay at Hilander Motel but we will resolve the issues you do have.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Jay on Jan 6, 2022
Thank you for your review, we appreciate your feedback.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bed linens and towels and furniture and toiletries all good. The place needs a total Reno. It is too old, carpets, tiles curtains, etc to ever get looking clean, very shabby. Check in was great, but not enough to stay ever again unless upgraded.
Stayed 1 night in Jun 2021
Response from Jay on Jun 25, 2021
Thank you for your review, we will keep your suggestions during renovation and we appreciate your feedback

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021
Response from Jay on Jun 20, 2021
Thank you kindly for your review, we appreciate your stay at Hilander Motel with your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property but it is clean.
Stayed 1 night in May 2021
Response from Jay on Jun 9, 2021
Thank you for your review, we truly appreciate your stay at Hilander Motel with your feedback.

8/10 Good

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were very friendly and helpful. It's an older motel, but it was clean and comfortable, and everything in our room worked.
Stayed 2 nights in May 2021
Response from Jay on Jun 2, 2021
Thank you for your review, we appreciate your stay at Hilander Motel with your feedback.

6/10 Okay

Verified traveller

Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I really liked Justin. He was professional and very courteous. He provided the right room for my needs (downstairs and accepted my pet). I didn't like the room because the air conditioner heater made constant noise, more than a little. The door was not the best for security. The toilet seat had been there so long the paint was wearing off and the general condition of the room was run down. For all that the price was right and it was clean. It was a bed for the night in an aging motel. All I needed.
Stayed 1 night in Feb 2021
Response from Jay on Feb 20, 2021
Thank you for your review, we will try to resolve the issues you do have, we appreciate your stay with your feedback.

4/10 Poor

Earl C

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not like the picture!
Stayed 1 night in Feb 2021
Response from Jay on Apr 13, 2021
Thanks for your comments but actually the guest had a dog and was unwilling to pay the pet fee, He cancelled his reservation & did not stay in a room.

6/10 Okay

Marten

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2020
Response from Jay on Nov 22, 2020
Thanks for your valuable time for writing a review, we appreciate your stay at Hilander Motel with your feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
Response from Jay on Nov 12, 2020
Thank you for your review, We apologize for your inconvenient stay at Hilander Motel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service
The staff were very accommodating and helpful. Not the prettiest hotel but served our purpose as an affordable overnight during a long car trip.
Stayed 1 night in Sep 2020
Response from Jay on Sep 7, 2020
Thank you for your generous review, we appreciate very much your feedback and your stay at Hilander Motel.

2/10 Terrible

BSkeels, Hillsboro. Oregon.

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So much didnt work! Even electrical tape on miccwave cord. The shower had rust stain on the wall and pipes.
Stayed 1 night in Aug 2020
Response from Jay on Aug 31, 2020
We apologize for your inconvenient stay at Hilander Motel, we will improve hospitality and fix the issues you do have.

8/10 Good

Karyn, Tacoma, WA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in towards evening, and really loved the nostalgia of this hotel with the sign and vintage style. It reminded my sister and I of family road trips cross country as kids. Our bathroom was an awesome pink that my 9 year old daughter thought was awesome! The managers were very friendly. And we loved that the pool was filled in with gravel and now looked like a patio area. In the morning, the motel tended to show its age a little more, but it was a quiet and great place to stay!
Stayed 1 night in Aug 2020
Response from Jay on Aug 15, 2020
Thank you for your time for guest review, we appreciate your feedback and stay at Hilander Motel.

6/10 Okay

LM, Spanaway, WA

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness
Disliked: Amenities
The bed was very hard. There were no HBO, showtime or any cable or digital channels all analog. No swimming pool it was filled in with rocksBut the hotel waa clean
Stayed 1 night in Jul 2020
Response from Jay on Jul 27, 2020
Thank you for your review, We do have channel 22 is HBO and channel 11 is HBO Family, also we do not have any pool advertise ,swimming pool is permanently closed We do appreciate your feedback and your stay with Hilander Motel.