Outdoor spa tub

Reviews of Lancaster House

4 out of 5
Lancaster House
Paralela Autonorte No 106B - 28, Bogotá, Distrito Capital

Reviews

8.4

Very good

Rating 10 - Excellent. 516 out of 1005 reviews" "
Rating 8 - Good. 268 out of 1005 reviews" "
Rating 6 - Okay. 104 out of 1005 reviews" "
Rating 4 - Poor. 51 out of 1005 reviews" "
Rating 2 - Terrible. 66 out of 1005 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ruben, Cypress

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service are outstanding. My preffered hotel each time i am in Bogota.
Stayed 1 night in Feb 2024
Response from Monica on Mar 5, 2024
Dear Ruben, thank you for your comments. I am pleased that we are your preferred hotel when visiting Bogota. I'm glad you enjoy the personalized service we provide, and I hope to welcome you back soon.

10/10 Excellent

Lord Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional staff, nice sauna there. I had a business partner visit me for a meeting which would go until late but guests are only allowed until 10pm, which was a bit inconvenient so I decided to checkout the same night and we went to his place.
Stayed 1 night in Feb 2024
Response from Monica on Feb 29, 2024
Dear Lord Daniel, Thank you for your comment. I am glad you enjoyed the friendly staff as well as the sauna. Regarding your meeting, for security purposes non guests are not allowed to be in the suites after 10pm, however, as and it was explained, non-guests may be in the hotel, in any of the common areas where you could have continued your meeting as there are several quiet places.

10/10 Excellent

Fanny

Stayed 3 nights in Feb 2024
Response from Monica on Mar 20, 2024
Dear Fanny, I am pleased you enjoyed your stay with us and hope to welcome you back in the future.

10/10 Excellent

Jazsmin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well thank you!
Stayed 2 nights in Jan 2024
Response from Monica on Jan 29, 2024
Dear Jaszmin, thank you for your comment. I am thrilled everything went well and you had an enjoyable time at Lancaster House. I hope to welcome you back in the future.

10/10 Excellent

Jair

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal excelente y las instalaciones excelentes, el desayuno con gran variedad
Stayed 3 nights in Jan 2024
Response from Monica on Jan 25, 2024
Estimado Jair, Gracias por compartir su experiencia en Lancaster House. Me complace saber que disfruto tanto del servicio personalizado que brindamos, como de nuestras instalaciones y del buffet de desayuno que ofrece una gran variedad de opciones. Espero poder recibirlo nuevamente en el futuro.

10/10 Excellent

Hiram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The premises are very clean and well kept.
Stayed 7 nights in Jan 2024
Response from Monica on Jan 26, 2024
Dear Hiram, Thank you for your comments. I am pleased you enjoyed the personalized service we provide and enjoyed our premises. I hope to welcome you back in the future.

10/10 Excellent

Martin Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A superb hotel in Bogotá with wonderful staff and superior service. The suite I stayed in was very comfortable with great WiFi service. The staff was super friendly, helpful and always attentive to any requests.
Stayed 7 nights in Dec 2023
Response from Monica on Jan 11, 2024
Dear Martin Paul, thank you for your comments. I am pleased you had a superb experience at Lancaster House, and that you enjoyed both the personalized service we provide as well as the comfort of your suite. I hope to welcome you back in the future.

8/10 Good

Emanuel, Hoffman Estates

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located close to the mall and the area is nice to walk around. The rooms are hot during the night they don’t have AC. The hotel doesn’t have to many personal in the kitchen so don’t expect to have you food fast or good. The front try to charge me food from the restaurant that it was pay in advance and told me they did not have any record of the payment. Always try to make sure everything is clear before checking out and have prove of all payments.
Stayed 7 nights in Jan 2024
Response from Monica on Jan 11, 2024
Dear Emanuel, thank you for your comments. I apologize for the inconveniences you experienced during your stay. We will address the issues with the kitchen staff to ensure faster and higher quality food service, as well as reinforce our payment record keeping avoiding misunderstandings. I appreciate your feedback and hope to provide a better experience for you in the future.

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good during my stay
Stayed 4 nights in Jan 2024
Response from Monica on Jan 11, 2024
Dear Juan, thank you for your comments. I am pleased everything was good during your stay at Lancaster House. I hope to welcome you back in the future.

10/10 Excellent

Maria Del C.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Monica on Jan 8, 2024
Dear Maria Del C, thank you for rating us. I am pleased you had an excellent experience with us and hope to welcome you back.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Monica on Jan 6, 2024
Dear Stephen, thank you for rating us. I am pleased you had an excellent experience with us and hope to welcome you back.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always I will come back to Lancaster house
The hotel is very nice and cozy every day compared to my last trip in March, everything is better, super attentive and educated staff, the suite is seen improvements in every way, the only thing I can suggest is a lingerie change as there are very used pieces. Bed linen should put sheets for the larger mattress as superking beds and sheets are not so it is a bit uncomfortable to wake up sleeping in the lining mattress and loose sheets. I love it and I'd come back so often I have to go to Bogotá. Thank you all for your attention
Stayed 9 nights in Dec 2023
Response from Monica on Dec 29, 2023
Dear Sara, thank you for your comments, I am pleased to read that you will always come back to Lancaster House. I am glad you have been able to see the changes we are making. We value our guests' comments and use them to always improve the service we provide. I appreciate your suggestion for our bedding. I hope to welcome you back soon.

8/10 Good

Mafer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Monica on Dec 26, 2023
Estimada Mafer, agradecemos que nos haya calificado y esperamos poder darle nuevamente la bienenida.

10/10 Excellent

Jose M Antunez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Monica on Dec 25, 2023
Dear Jose, thank you for rating us, I am pleased you enjoyed your stay with us, and I hope to welcome you back.

10/10 Excellent

Raymond, Thunder Bay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My third stay here. I love this place and consider it home whenever I’m in Bogotá.
Stayed 21 nights in Dec 2023
Response from Monica on Dec 23, 2023
Dear Raymond, thank you for your comments. I am pleased that you have chosen us as your preferred hotel when traveling to Bogota and hope to welcome you back soon to your home away from home.

8/10 Good

ARMANDO JOSUE

Stayed 4 nights in Nov 2023
Response from Monica on Dec 6, 2023
Estimado Armando Josue, agradezco que nos calificara y espero poder darle nuevamente la bienvenida.

10/10 Excellent

Juliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Monica on Dec 5, 2023
Estimada Juliana, agradezco que nos haya calificado. Me place ver que cumplimos con sus expectativas y que disfruto de su estadía con nosotros. Espero poder darle nuevamente la bienvenida.

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best time in lancaster hotel because the customer service are the best, the restaurant had a wonderfull food everything was perfect
Stayed 7 nights in Nov 2023
Response from Monica on Nov 24, 2023
Dear Olga, thank you for your comments. I am pleased you had the best time at Lancaster House, and that you enjoyed both the personalized service we provide, as well as our restaurants. I hope to welcome you back.

10/10 Excellent

Enrique

Stayed 1 night in Nov 2023
Response from Monica on Nov 21, 2023
Estimado Enrique, agradezco que nos haya calificado. Me place ver que cumplimos con sus expectativas y que disfruto de su estadía con nosotros. Espero poder darle nuevamente la bienvenida.

10/10 Excellent

Claudia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Monica on Nov 16, 2023
Estimada Claudia, agradezco que nos haya calificado. Me place ver que cumplimos con sus expectativas y que disfruto de su estadía con nosotros. Espero poder darle nuevamente la bienvenida.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Monica on Nov 5, 2023
Estimada Claudia, agradezco que nos haya calificado. Me place ver que cumplimos con sus expectativas y que disfruto de su estadía con nosotros. Espero poder darle nuevamente la bienvenida.

10/10 Excellent

Claudia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Monica on Nov 4, 2023
Estimada Claudia, agradezco que nos haya calificado. Me place ver que cumplimos con sus expectativas y que disfruto de su estadía con nosotros. Espero poder darle nuevamente la bienvenida.

8/10 Good

Maria

Stayed 15 nights in Oct 2023
Response from Monica on Nov 22, 2023
Estimada Maria, agradecemos que nos haya calificado y esperamos poder darle nuevamente la bienenida.

8/10 Good

LUIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Monica on Oct 26, 2023
Estimado Luis, agradezco que nos calificara y espero poder darle nuevamente la bienvenida.

10/10 Excellent

Yasser, Saint Cloud

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beautiful clean hotel
Stayed 1 night in Oct 2023
Response from Monica on Oct 25, 2023
Dear Yasser, thank you for your comments. I am pleased you enjoyed your stay with us and found Lancaster House beautiful and clean. I hope we can welcome you back.

10/10 Excellent

kerstin Johanna

Stayed 1 night in Oct 2023
Response from Monica on Oct 24, 2023
Estimada Kerstin Johanna, agradezco que nos haya calificado. Me place ver que cumplimos con sus expectativas y que disfruto de su estadía con nosotros. Espero poder darle nuevamente la bienvenida.

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Les hize reservación a mis padres y mi hermano la atención excelente, las instalaciones la rapidez cuánto llegaron los instalaron rápidamente en las habitaciones, perfecto el trato lo Único es que no me advirtieron del cobro del Iva quería yo pagar todo aquí de resto todo perfecto
Stayed 1 night in Oct 2023
Response from Monica on Oct 17, 2023
Estimada Andrea, agradezco sus comentarios. Me place que nos hubiera elegido para realizar la reservacionpara sus padres y hermano. Me agrada que ellos disfrutaron tanto del servicio personalizado que brindamos, como de la suite. El IVA lo debemos cobrar en el hotel ya que unicamente lo pagan colombianos o residentes en el pais, Lamento que hubo un malentendido con esto.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was amazing housekeeping its amazing bellman wonderful people frontdesk great its amazing place i well go back for sure
Stayed 12 nights in Sep 2023
Response from Monica on Oct 11, 2023
Dear George, thank you for your comments. I am glad you enjoyed your stay with us, especially the personalized service we provide. I hope to welcome you back soon.

10/10 Excellent

Luis Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Monica on Sep 30, 2023
Estimado Luis Javier, agradezco que nos calificara. Me place ver que cumplimos con sus expectativas y que disfruto de su estadía con nosotros. Espero poder darle nuevamente la bienvenida.

4/10 Poor

Pablo

Travelled with group
Average, i don't think is 4stars
Stayed 4 nights in Sep 2023
Response from Monica on Sep 27, 2023
Dear Pablo, thank you for your comment. I would have appreciated it if you had told our guest service director, as well as our front desk whatever issues you encountered, I know they asked you several times, and each time you said everything was fine. We strive to provide a personalized service to our guests, which is why we like to hear from them during their stay. This way we can ensure they have a good experience, and should anything need to be addressed we can do it in a timely manner.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
Javier in front desk is a very nice person, always ready to help
Stayed 2 nights in Sep 2023
Response from Monica on Sep 26, 2023
Dear Javier, thank you for your comments. I am pleased you enjoyed your stay with s, and thank you for letting me know that Javier was always ready to help. I am glad you chose us as your hotel in Bogota and hope to welcome you back.

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Monica on Sep 22, 2023
Estimado Antonio agradezco que nos haya calificado y que compartiera la foto de su familia cenando en su suite. Espero poder darles nuevamente la bienvenida.

8/10 Good

Ruben

Stayed 3 nights in Sep 2023
Response from Monica on Sep 22, 2023
Estimado Ruben, agradezco que nos ha calificado y espero poder darle nuevamente la bienvenida.

6/10 Okay

JAIME V

Stayed 1 night in Sep 2023
Response from Monica on Sep 20, 2023
Estimado Jaime, lamento que no disfruto de su estadía. Nos hubiera gustado saber en qué fallamos para así mejorar.

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, room comfort
Excellent customer service.
We spend 10 nights and the Staff is fantastic, amazing service, the front desk is always ready to help you and very friendly. Breakfast is good 7/10. The Cosby restaurant 6/10. The location is really good, very accessible to go everywhere.
Stayed 11 nights in Sep 2023
Response from Monica on Sep 18, 2023
Dear Juan Carlos, thank you for your review. I am pleased to hear that you had an excellent experience with the personalized service we provide. It's great to know that they were friendly and always ready to help. I am glad that the accessible location was a plus. I appreciate your feedback and look forward to hosting you again.

4/10 Poor

Nessim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
do not stay more than one day you've been warn
rooms windows not lock properly noise from the street not let sleep calm the inside room very dirty never clean if you stay more than a day never change sheets or towel i asked the clean lady please fix the problem toilet not flushing room not clean properly nothing change i ask to cancel our stay was booked for 6 night they told you loose the money the main desk did not care we got cold answers if you can stay away go to another place better before booking read remarks
Stayed 6 nights in Sep 2023
Response from Monica on Sep 15, 2023
Dear Nessim, I apologize for the issues you experienced with the room, including the noise disturbing your sleep. I am also sorry to hear that the room was not clean and that the staff did not address your concerns. We take these matters seriously and will address them with our team. We strive to provide a better experience for our guests and appreciate your feedback.

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in bogota
Nice hotel with A+ customer service
Stayed 1 night in Sep 2023
Response from Monica on Sep 13, 2023
Dear Ronald, thank you for your review. I am pleased you enjoyed your stay with us, especially the personalized service we provide. I am glad you consider us a gem in Bogota and hope to welcome you back.

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute gem in bogota , best kept secret
This hotel is really amazing especially for the price . Honestly I have stayed on very few hotels that give as good of service . If it’s on their power to assist you and make you feel welcome and appreciated they go above and beyond . Lorien Carreno from their customer service is amazing she also works at the front desk at times . She is one of the reasons when I return to bogota I will absolutely be staying at Lancaster suits . I have stayed at 5 star hotels and not gotten this great of service . The area is also good as it’s close to many things and in a good part of the city . Breakfast was also very good as they give eggs to order when you sit at your table . I travel a lot and this hotel really gave me the VIP treatment . Thankyou Lancaster suits , and Lorien Carreno for making this stay in bogota great
Stayed 3 nights in Sep 2023
Response from Monica on Sep 11, 2023
Dear Ronald, Thank you for your comments. I am glad to hear that you had a great experience at Lancaster House. I appreciate your kind words about the personalized service we provide and the special mention of Lorena Carreno. It's our goal to provide VIP treatment to our guests. I am also pleased to know that you enjoyed the location and breakfast buffet. I am pleased you chose us as your hotel, and I hope to welcome you back on your next visit to Bogota.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the hotel, the staff were friendly and helpful. I would recommend the hotel to anyone who is visiting Bogotá
Stayed 8 nights in Sep 2023
Response from Monica on Oct 28, 2023
Dear Christopher, thank you for your comments. I am pleased you enjoyed your stay with us, especially the personalized service we provide. I am glad you recommend us to anyone who is visiting Bogotá. I hope to welcome you back.

10/10 Excellent

Guillermo

Stayed 2 nights in Sep 2023
Response from Monica on Sep 11, 2023
Estimado Guillermo, agradezco que nos ha calificado. Me place ver que cumplimos con sus expectativas y que disfruto de su estadía con nosotros. Espero poder darle nuevamente la bienvenida.

10/10 Excellent

Bryan

Stayed 1 night in Sep 2023
Response from Monica on Sep 10, 2023
Dear Bryan, I appreciate you rating us. I am pleased to see that we meet your expectations and that you enjoyed your stay with us. I look forward to welcoming you back.

10/10 Excellent

Ronald

Travelled with group
Liked: Property conditions & facilities, room comfort
Great hotel especially for the price
This is a great hotel and the service is very good
Stayed 1 night in Sep 2023
Response from Monica on Sep 8, 2023
Dear Ronald, Thank you for your review. I appreciate your feedback on Lancaster House. I am glad to hear that you had a great experience and that you enjoyed the personalized service we provide. It's always a pleasure to provide friendly and helpful service to our guests. Am glad you chose us as your hotel in Bogota and look forward to welcoming you back in the future.

10/10 Excellent

José Fermín

Stayed 1 night in Sep 2023
Response from Monica on Sep 8, 2023
Estimado Jose Fermin, agradezco que nos ha calificado. Me place ver que cumplimos con sus expectativas y que disfruto de su estadía con nosotros. Espero poder darle nuevamente la bienvenida.

10/10 Excellent

Gleidys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Monica on Sep 6, 2023
Estimada Gleidys, agradezco que nos ha calificado. Me place ver que cumplimos con sus expectativas y que disfruto de su estadía con nosotros. Espero poder darle nuevamente la bienvenida.

10/10 Excellent

luis roberto

Stayed 4 nights in Sep 2023
Response from Monica on Sep 7, 2023
Estimado Luis Roberto, agradezco que nos ha calificado. Me place ver que cumplimos con sus expectativas y que disfruto de su estadía con nosotros. Espero poder darle nuevamente la bienvenida.

10/10 Excellent

Patricia

Stayed 1 night in Sep 2023
Response from Monica on Sep 6, 2023
Estimada Patricia, agradezco que nos ha calificado. Me place ver que cumplimos con sus expectativas y que disfruto de su estadía con nosotros. Espero poder darle nuevamente la bienvenida.

10/10 Excellent

IGNACIO, CORONA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel !!
Stayed 2 nights in Sep 2023
Response from Monica on Sep 5, 2023
Dear Ignacio, thank you for your review. I am pleased you enjoyed your stay with us and hope to welcome you back on your next trip to Bogota.

10/10 Excellent

María Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Monica on Sep 4, 2023
Estimada Maria Alejandra, agradezco que nos ha calificado. Me place ver que cumplimos con sus expectativas y que disfruto de su estadía con nosotros. Espero poder darle nuevamente la bienvenida.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio.
Stayed 9 nights in Aug 2023
Response from Monica on Sep 3, 2023
Estimado Juan, agradezco su comentario. Me place que disfrutara del servicio personalizado que brindamos. Me agrada que nos hubiera elegido como su hotel en Bogotá y espero poder darle nuevamente la bienvenida.

4/10 Poor

David

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 9 nights in Aug 2023
Response from Monica on Sep 1, 2023
I regret you did not enjoy your stay with us. I would have liked to know where we did not meet your expectations.