Standard Room | Balcony view

Reviews of Hotel Bocas del Toro

3.5 out of 5
Hotel Bocas del Toro
Calle Nº 2, Isla Colon, Bocas del Toro, Bocas del Toro

Reviews

8.8

Excellent

Rating 10 - Excellent. 64 out of 113 reviews" "
Rating 8 - Good. 34 out of 113 reviews" "
Rating 6 - Okay. 10 out of 113 reviews" "
Rating 4 - Poor. 4 out of 113 reviews" "
Rating 2 - Terrible. 1 out of 113 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was amazing! Yacira was the best hostess for our stay and Carla demonstrated incredible care and compassion for her guests. We look forward to staying here again and again.
Stayed 3 nights in Apr 2024
Response from Tashi on Apr 16, 2024
Thank you for valuing every detail and leaving us your comment.Yes, Yacira is one of our best employees, always with a smile, kindness and every intention of serving our clients in the best way. And Carla, always eager to help as much as she can, caring for and guiding them so that they are well and enjoy their stay as best as possible.We hope to see you soon!

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Deni on Feb 29, 2024
Dear JaimeThank you for your rating, we are pleased that you had a pleasant stay with us.

10/10 Excellent

Patrick

Nice property but the streets are a little rough
Stayed 1 night in Feb 2024
Response from Tashi on Feb 23, 2024
Our town is improving the streets, we hope very soon that you as tourists and we as residents, walk and enjoy our new streets without problem. Thank you for your comment

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were small but worked for us! Good location to get to everything
Stayed 3 nights in Feb 2024
Response from Tashi on Feb 16, 2024
It's good that it was comfortable for you after all.Thank you for leaving us your comment!

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Liked it was close to watervtaxis right next door. Good forvone night.
Stayed 1 night in Feb 2024
Response from Tashi on Feb 13, 2024
Thank you!

10/10 Excellent

Colleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT spot right in the heart of Bocas Town
Our room was comfortable, location was great for a night in Bocas Town, and the balcony overlooking the water was nice. This hotel is right next to the water taxi dock, so it's convenient upon arrival, and was surprisingly quiet for sleeping.
Stayed 1 night in Jan 2024
Response from Tashi on Feb 11, 2024
Thank you for valuing every detail, we appreciate your comment

6/10 Okay

Lues

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff were great, outside noise was at a maximum. Sleeping was very difficult.
Stayed 5 nights in Feb 2024
Response from Tashi on Feb 11, 2024
It is very difficult for us to have control over the noise, but we will do our best to improve it

10/10 Excellent

Carlos, Miami

Stayed 1 night in Feb 2024
Response from Tashi on Apr 16, 2024
Gracias!

10/10 Excellent

Dennis

Stayed 5 nights in Jan 2024
Response from Tashi on Feb 15, 2024
Gracias por su puntuación, nos satisface que haya disfrutado de su estadía. Esperamos verlo pronto

10/10 Excellent

Pavel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff, very comfortable and clean rooms, lots of offers and help
Stayed 3 nights in Jan 2024
Response from Tashi on Feb 11, 2024
Thank you for valuing every detail and leaving us your comment

10/10 Excellent

Julisha, Saint Cloud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall.."AMAZING" Staff did great, the food was out of this world, met new people, atmosphere was excellent. Definitely u will see me back
Stayed 2 nights in Jan 2024
Response from Tashi on Jan 26, 2024
Thank you! How pleased we are to see her comment, how good she enjoyed every detail... We hope to see her soon

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot in the middle of Bocas town on the water.
Stayed 2 nights in Jan 2024
Response from Tashi on Jan 26, 2024
How nice you enjoyed your stay and our location. Thank you for leaving us your comment.

10/10 Excellent

Gennadiy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location in Bocas town.
Stayed 3 nights in Jan 2024
Response from Tashi on Jan 26, 2024
Thank you, as a hotel we are satisfied that our clients enjoy and take advantage of our location

10/10 Excellent

Yael

Liked: Cleanliness, staff & service, property conditions & facilities
Delightful staff
Stayed 2 nights in Dec 2023
Response from Tashi on Jan 16, 2024
Thank you. It is a pleasure for us to provide our service to customers in the best way.

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick get away
Great location right in town. We had a balcony view of the water. The front desk was super helpful to help organize tours. The restaurant was delicious they had vegan options. They morning breakfast was good to and a few places over. They provided beach towels for excursions. We had a great stay would definitely come back. It can be load at night but earplugs are provided
Stayed 3 nights in Dec 2023
Response from Tashi on Jan 16, 2024
Thank you for valuing every detail. We as a hotel and staff are satisfied that our clients leave very happy and enjoyed their accommodation and vacation in general. We hope to see you again and it will be even better.Greetings!

10/10 Excellent

Yamilis

Liked: Cleanliness, staff & service, property conditions & facilities
Location and balcony view
Stayed 1 night in Nov 2023
Response from Tashi on Nov 18, 2023
Gracias por dejarnos su comentario, saludos!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful! The Hotel was in the middle of town, so I thought that it might be noisy and it was. It was a nice touch that they provided ear plugs. The staff was super friendly. The only thing I think that they could improve on it to have suggestions on the activities in the area. The dining was fabulous and we really didn't feel like it was necessary to explore other options, except when it was close. Wonderful atmosphere for dining.
Stayed 8 nights in Oct 2023
Response from Tashi on Nov 18, 2023
Se nos sale un poco de la mano el problema del ruido, ya que nuestra Isla es un lugar muy activo, pero hacemos lo posible para que nuestros clientes estén cómodos y disfruten de su estadía en nuestro hotel. Nos alegra que a parte del ruido haya disfrutado de su estadía y pequeñas vacaciones.

10/10 Excellent

SHANNON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing 5 night stay at this hotel. Great location. Clean room! Great A/C. The view is absolutely gorgeous.Restaurant attached to it is 10/10. The staff go above and beyond at this hotel to make you feel at home and welcome. Yacina made our stay memorable. We will definitely return. The owner Carla was also very friendly and accommodating. Thank you so much Hotel Bocas Del Toro!! We cannot wait to come back!
Stayed 5 nights in Oct 2023
Response from Deny on Oct 16, 2023
Thank you for your comments, we are pleased that you had an exceptional experience. that all your expectations have been met, especially by the attention of Yacira and Carla

8/10 Good

Masami, Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located in downtown, but noisy. No air conditioner in the hallway.
Stayed 3 nights in Sep 2023
Response from Deny on Oct 16, 2023
Thank you for sharing your comments , your opinion is very valuable to us.We are sorry about the noise from the street. Our Hotel is located in the center of town where there are always night activities.Our hotel is made of wood, one of the few with Afro-Antillean architecture with open hallways.

10/10 Excellent

Nikki, Clarkston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious with AC and the beds were comfortable. The large balcony was a definite plus. Breakfast and the fresh juice were delicious. Earplugs were provided so the town's activity doesn't keep you up.
Stayed 2 nights in Sep 2023
Response from Deni on Sep 30, 2023
Dera NikkiThank you for sharing with us your comments about your stay. We are very happy to know that it has been pleasant

6/10 Okay

christopher

Stayed 2 nights in Aug 2023
Response from Deni on Sep 30, 2023
Thank you for sharing with us your score, your opinion is valuable to us.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get place to stay. Clean room, friendly staff, and great food.
Stayed 2 nights in Jul 2023
Response from Tashi on Aug 17, 2023
Thank you for appreciating every detail of our hotel, we are pleased that you enjoyed

8/10 Good

Scott

Stayed 4 nights in May 2023
Response from Deni on Jun 6, 2023
Thank you for your score, it is very valuable to us

10/10 Excellent

aynsley

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great property! Highly recommend getting an oceanfront room. You have your own balcony right over the water with comfy chairs and a table, but with enough space to do yoga. The staff is very friendly and happy. The bar restaurant downstairs is absolutely delicious! The location is right in the middle of everything, you can walk anywhere in town from here. The owner is also very friendly and constantly in and out if you have any questions or want recommendations. We loved our stay!
Stayed 5 nights in May 2023
Response from Tashi on Jun 9, 2023
Para el equipo del Hotel Bocas del Toro, es un placer servir con toda la alegría y amabilidad a nuestros clientes. Nos alegra mucho que haya disfrutado y aprovechado cada detalle, desde nuestra céntrica ubicación hasta su habitación con la hermosa vista al océano, también del bar y restaurante. Esperamos la experiencia haya sido tan buena que podamos volver a tener su visita en nuestro hotel. Saludos!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Deni on May 20, 2023
Dear Jeffrey, thank you rating. it's very valuable for us.

8/10 Good

derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you are looking to stay in the midst of Bocas, this place is perfect. Right in the middle of everything. The hotel is older, but Very clean and friendly staff.
Stayed 1 night in May 2023
Response from Deni on May 20, 2023
Dear Derric Thank you for your comments. Our Hotel Located in the center of Bocas Town where you have access to all tourist activities. All rooms at Hotel Bocas del Toro are designed with the perfect combination of furniture and custom-designed wooden floors. Experience a truly Caribbean setting, with our commitment to sustainable tourism and Caribbean hospitality at Hotel Bocas del Toro making it a must stay.

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
8 minute walk from the airport, dead center of all the action. The staff was terrific. Fun little bar out front and water front restaurant out back. Cozy feel. We had a large room with a great balcony.
Stayed 4 nights in Mar 2023
Response from Tashi on Apr 21, 2023
How pleasant for us to see your comment and to know that I enjoy your little vacation. Thank you for seeing every detail and appreciating it.

8/10 Good

Merle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to everything. Typical Caribbean decor, rather rustic. Staff very accommodating and pleasant. Shop around for better food choices.
Stayed 4 nights in Mar 2023
Response from Tashi on Apr 21, 2023
Thank you for your comment, we appreciate it. We are glad that you enjoyed your vacation.Greetings!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Can’t recommended this charming property enough. We stayed in a standard room for two nights. It was clean, comfy, perfect location but I regretted not booking one of the rooms with an ocean balcony. We made an inquiry and were in luck. We upgraded to room 11! It was a suite with an entire balcony. Worth every penny, it was so wonderful to sit in evenings watching the water taxis go by while having a beverage. This suite is so spacious (sleeps 5), clean, comfortable. Deck has a table, lounger and patio set. The reception staff here are AMAZING. They attended to every need. I can not say enough about them. I had a medical emergency when staying in Bocas (nothing to sue with hotel). They called a taxi, called ahead to clinic to ensure a doctor was there AND someone who spoke English. I can’t express my gratitude for their kindness. They’re laundry service was quick and professional. We met Carla,the owner, who was kind and personable. So happy we found this gem on Expedia.
Response from Tashi on Mar 10, 2023
Thank you for seeing every detail and appreciating our work. It was a pleasure for us to be able to serve you and help you in each of your needs. We were pleased to see her recover quickly from her allergic reaction and that she was able to continue enjoying her trip.You got to know two of our rooms, it's good that you upgraded to our Suite to be able to enjoy your stay at our hotel even more and be able to enjoy that beautiful view of the sea with your partner.We hope to see you again.Greetings!

6/10 Okay

Ronald, The Woodlands

Stayed 1 night in Mar 2023

8/10 Good

Lindsay

Travelled with partner
Liked: Staff & service, amenities
Great location, close to water taxis. Restaurant was excellent, people at the front desk were so helpful.
Stayed 1 night in Feb 2023
Response from Tashi on Mar 10, 2023
Thank you very much for your good comment, we are glad that you enjoyed it. It was a pleasure to provide you with our service.Greetings!

10/10 Excellent

ronald

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We loved our stay. From the owner to all of her staff we truly felt welcome. The food and drinks downstairs were exceptional. The property was well cared for and we even got upgraded to an oceanview balcony room for the last three nights of our visit. Thanks to all who made our visit to this part of Panama special. We will be returning for sure.
Stayed 9 nights in Jan 2023
Response from Tashi on Mar 10, 2023
Thank you for visiting us and now for your good comment. We feel the value of our work. It was a pleasure to be able to offer you our service, we are glad that you enjoyed it.We hope to see you again.Greetings from Bocas del Toro!

6/10 Okay

Steph

Travelled with family
Liked: Staff & service, room comfort
Comfortable room, great air con - noisy at night.
Great hotel for our small family - 2 adults, 2 young children. The room was really comfortable, air conditioning great, check in was easy and staff were very friendly. The noise at night is loud but was drowned out to an extent by the air con, but not the hotels fault. Good location for water taxis and restaurants. Breakfast was ok - crepes were tasty. Overall a good hotel but a bit expensive for what it was. We ate dinner in the restaurant one evening and food was delicious, it just feels a bit basic with the plastic tables and chairs that wobble.
Stayed 3 nights in Jan 2023
Response from Tashi on Jan 20, 2023
Your comment is very important to us. We are pleased that you and your family have been satisfied with your stay at our hotel, except for the noise from the outside, as Bocas Town is a tourist place of many parties. On the part of the restaurant, we will let you know your comment so that there are improvements regarding it. We hope to have you again at Hotel Bocas del Toro. Thank you for your visit!

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite overlooking the ocean was exceptional. The property's woodwork was very unique. The balcony was huge with an amazing ocean view. The staff were super helpful and friendly.
Stayed 1 night in Jan 2023
Response from Deni on Jan 20, 2023
Thank you for sharing your opinion, your comments are very valuable to us.

10/10 Excellent

claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun stop
Great property, right next to boat dock for Caribe Shuttle and Hello travel Panama. Right in middle of downtown. Very convient to tours, water taxis and mercados. Suprisingly quiet with the AC on, music from next door stopped around 10 pm. They do a quick laundry service for $10. Bed had a slight dip on one side so we used the twin for the second person. Good safe and AC in room. Room was up 2 floors, the staff help with bringing luggage up and down. Good breakfast.
Stayed 7 nights in Dec 2022
Response from Tashi on Dec 22, 2022
Dear Claude,Thank you for your kind and informative review, We are happy you enjoyed our central location over the ocean and took advantage of the many venues available next to Hotel Bocas Del Toro. We are pleased your breakfast, that your room was quiet with good AC and the safe was a benefit, as security is very important at Hotel Bocas del Toro. Thank you for alerting us to the slight dip in your bed and it has been repaired. We offer laundry service and courtesy beach towels for our guests. We pride ourselves in offering Caribbean hospitality, and pleased you enjoyed your stay with us.We hope to see you again in 2023. Until we wish Happy Holidays and many more adventures.

10/10 Excellent

Lorien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

BRUCE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Warm welcome. Friendly staff. On the waterfront along with many other hotels, bars and restaurants. Rooms are somewhat dated but ok. Very young crowd.
Stayed 3 nights in Sep 2022
Response from Deni on Oct 12, 2022
Thank you for your comments, it is very valuable to us.Our hotel is one of the few that preserves Caribbean architecture, a combination of 11 different types of precious wood.

10/10 Excellent

BRUCE

Stayed 3 nights in May 2022
Response from Deny on Jun 1, 2022
Dear Bruce Thank you very much, we are pleased that you enjoyed your stay in our hotel

10/10 Excellent

Ronimara, New Fairfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly place !
Stayed 6 nights in Mar 2022
Response from Alicia on Mar 31, 2022
La familia del Hotel Bocas del Toro, le agradecemos infinitamente el haber compartido sus experiencia con nosotros, estaremos feliz de volverlos a tener con nosotros. Saludos,

4/10 Poor

Austen

Stayed 4 nights in Mar 2022

10/10 Excellent

Crystal

Stayed 4 nights in Mar 2022

10/10 Excellent

Morgan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely and authentic stay in Bocas del Toro!
My friend and I had a wonderful stay here. We stayed in two different rooms because we kept extending our stay and both rooms were clean and pretty spacious. One shower had hot water but the other one didn't. My only complaint is that the beds were not too comfortable. The staff was incredibly friendly and accommodating. It's also next door to a restaurant that had some of the best meals of the trip. I would definitely stay here again!
Stayed 1 night in Feb 2022
Response from Alicia on Mar 8, 2022
I am so glad you were able to enjoy your stay, we will be happy to have you back in our home. Alicia

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Feb 2022
Response from Alicia on Mar 14, 2022
Good afternoon, Thank you for choosing bocas del toro hotel, we are very happy to have had you here with us, knowing our different tourist sites among others, we would like you to visit us again for a future trip, we would be delighted to welcome you. Thank you very much

8/10 Good

Anthony, Sparrowbush

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is ideal for a visit to Bocas del Toro. The room had plenty of hot water and good water pressure. The A/C is a plus as Bocas can get very hot. The hotel has a restaurant and a bar and both were very good. My only complaint is the rooms in the photos appear much larger than in actuality.
Stayed 4 nights in Feb 2022
Response from Alicia on Mar 14, 2022
Thank you for choosing Hotel Bocas del Toro, it is a pleasure for us to have had you here. We would like to have you again with us. Thank you very much Best regards

8/10 Good

Melanie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything super clean and nice. Just when you make the reservation try to get the rooms looking at the ocean. Also at night you can listen to some background noise music, but it was ok even for our kids to sleep with.
Stayed 4 nights in Feb 2022
Response from Alicia on Mar 14, 2022
Good morning, Thank you for choosing Hotel Bocas del Toro and also for sharing your experience with us, it is a pleasure for us to have you here. We would like to have you with us again. Thank you very much Greetings Alicia

10/10 Excellent

Noelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sparkling GEM in the Heart of Town!
LOVE this place!!! Even though it’s right in town, as soon as you enter the room it feels like a wonderful little sanctuary. Staff SO helpful & sweet. GReat waterfront restaurant attached, & very reasonably priced. Water taxis are right next door, so it’s the perfect base to explore other islands from. Loved it so much ~ we’ll be staying there again this weekend!
Stayed 1 night in Jan 2022
Response from Alicia on Mar 14, 2022
Thank you for choosing us, we are very happy to have had you with us, and to be able to meet your expectations. We would like to have again with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Bocas del Toro
Hotel Right on the water. Beautiful water views, room very comfortable, coffee maker did not work went across the street and got a coffee for $1. Centrally located
Stayed 3 nights in Dec 2021
Response from Carla on Dec 22, 2021
Dear David, Thank you for your comment. We are pleased you enjoyed our beautiful location over the water and our comfortable, clean rooms, except for your coffee maker experience. Had Reception been advised during your three day stay we would have immediately solved your issue. Coffee is important and this is the reason we offer it in our rooms and our Cuisinart Coffee makers receive maintenance as it is important they function as we are dedicated to sustainability for 13 year by offering organic coffee from an indigenous village, Silico Creek, a located in Bocas del Toro Province.. We understand your frustration and Reception is always available to assist our guests from Coffee makers to International Lost Luggage. We also have coffee for our morning guests who order breakfast. In the meantime we hope you had a chance to enjoy one of several charming Coffee Shops within walking distance from the hotel. We wish you the Happiest of Holidays and an amazing 2022. Please let us know when you visit again.

10/10 Excellent

Viviana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021
Response from Denilka on Nov 9, 2021
Estimada viviana,agradecemos mucho su puntuación, gracias por todo. Es un placer para nosotros saber que su estancia ha sido placentera, esperamos verla pronto.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes
Stayed 3 nights in Mar 2019
Response from Denilka on Aug 8, 2021
Gracias por su puntuación, nuestro equipo de trabajo se esmera día a día para brindarle un servicio de excelencia a nuestros huéspedes.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful little inn with a antique look in beautiful maintained wood n cherrywood look in the hotel itself n the large room w beautiful balcony over the water.
Stayed 3 nights in May 2021