Family Room, Garden View
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Reviews of Thien Thanh Hotel

2 out of 5
Thien Thanh Hotel
Son Trach, Bo Trach, Phong Nha - Ke Bang National Park, Bo Trach

Reviews

8.4

Very good

Rating 10 - Excellent. 12 out of 27 reviews" "
Rating 8 - Good. 9 out of 27 reviews" "
Rating 6 - Okay. 3 out of 27 reviews" "
Rating 4 - Poor. 3 out of 27 reviews" "
Rating 2 - Terrible. 0 out of 27 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The landlady was super nice helped us a lot for getting around town and suggestions on what to do. The property is absolutely gorgeous! Only downside is we reneged a motorbike but had no gas in it so we had to go to the station to buy some and it wasn’t included in the price. Other than that perfect
Stayed 2 nights in Jan 2020

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The property is in poor condition compared to the pictures. Generator running in the hallway. We had a balcony room and windows to not lock securely. Just haft to push on the window and it the lock pops off. Front desk lady was pushy and followed me out onto the street trying to sell me on tours and stay another night.
Stayed 1 night in Mar 2019

8/10 Good

TOMY

Liked: Staff & service, property conditions & facilities, room comfort
Very nice and friendly staff. Great location. Comfortable beds.
Stayed 1 night in Sep 2018

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities, room comfort
Fine Backpacker Village and hotel
A backpacker village- close to a wonderful national park with World Class Caves. Atmosphere is perfect for the young and young at heart. the hotel was across the street from Bamboo Cafe- perfect for the area- and hotel was a great bargain- not five star- but appropriate for the area.
Stayed 1 night in Mar 2018

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
The best service you can expect, staff is smiling all the time, give clear and complete information/orientation about your doubts and are very supportive when you need something, they find the best way to help you. I'm so thankfull!
Stayed 1 night in Mar 2018

10/10 Excellent

Nick, Auckland, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you want and more
This has got the be the best place we’ve stayed at in Vietnam. For around $10 USD ($5 each) this centrally located hotel has free breakfast, the softest bed in Vietnam, great wifi, a smart TV (Netflix), what seemed like unlimited hot water for a decent shower, room with a balcony and extremely friendly staff with great English. 10/10 would recommend!
Stayed 1 night in Jan 2018
Response from Thien Thanh Hotel on Jan 17, 2018
Dear Nick, Thank for your review. Giving my kind regard to your girlfriend. Have a nice trip on motorbike Best regard Ms.Hanh Rececptionist

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The rooms can be very different!
We had to wait upon arriving at 4pm for almost 20 minutes for the lady who works the front desk to wake up. Her mood after being woken up was, understandably, not pleasant. Before we were even shown to the room, we were being touted tours. The first room we were given, which was with the double bed, was on the busy street. The windows did not open and the bathroom was very tiny. The room did not resemble the pictures on this site at all. There were issues with the electricity as well. We requested to be moved in to a different room which ended up being much much better and included the mountain view as advertised. One could actually fit in the bathroom to shower in the second room as well. Every time we left the hotel she asked us where we were going and wanted to sell us something. This was very annoying. Do not book tours to Phong Nha cave, Son Tien, the Dark cave or Paradise cave as these can easily be done on your own. We did rent a moto to go to Paradise cave from the hotel at a very good price and the hotel assisted us in flagging down the local bus when we were ready to leave town.
Stayed 2 nights in Dec 2017
Response from Thien Thanh hotel on Jan 11, 2018
Dear Sir/madam, Thank for your review and sorry something 1.I want to say that you arrive at 4 am It is right but you should inform about it before you had been arrived to me.Even if I sent email to you to ask what time you arrive but it is not reply. 2.About the room that If you want to stay with large more you should book other room 3. I just introduced something about the tour but I talk a little bit short and quickly about it And the second time I ask you that "Are you decided? " and talk detail more .I think that is fine.I think you should rethink. I promise that I will take care customer more and more better. Kindly regard Receptionist

8/10 Good

Farah, Montreal

Liked: Staff & service
Disliked: Property conditions & facilities
Thien Thanh Hotel
Anh (the receptionist) is absolutely the kindest. She did everything possible to make sure our stay was the best possible. Thank you so much!
Stayed 2 nights in Dec 2017
Response from Thien Thanh Hotel on Dec 12, 2017
Thank for your review

10/10 Excellent

Nigel, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and friendly staff
Very nice hotel. Friendly staff and clean. In the centre close to everything. The rooms were comfortable and they offered help for activities and tours for caves in Phong nha
Stayed 1 night in Dec 2017

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Decent hotel, much better hotels for the same cost
The pictures/ information on Expedia and in the hotels advertising is far from what you actually get. Old box TV, terrible view, Hard beds, and terrible wifi. The rooms shower was broken so we had to use another rooms down the hall which was filthy. The staff was somewhat helpful but on multiple occasions we walked in on them screaming at each other. Would not recommend. Far better places for the same price.
Stayed 1 night in Nov 2017

6/10 Okay

Camilla

Liked: Room comfort
Okej hotell för pengarna
Hotellet kändes mindre som ett hotell och mer som någons hem, där de skrek till varandra mellan våningarna och barnen sprang och lekte. Ägarinnan var hjälpsam och kunnig vad gäller bokningar av kajaktur eller att gå in i grottor samt buss. Jag fick även hjälp med att tvätta kläderna på hotellet. Nivån på hotellet är låg. Det är för den typ av person som gillar att campa och att promenera i djungeln snarare än för finsmakaren. Ibland fanns varmt vatten. Duschen var en del av toaletten såtillvida att man behövde stänga dörren för att kunna nyttja den, dvs ett MYCKET LITET badrum. Alla rum hade samma storlek på badrum. Skicket var sådär, och städningen likaså. Men för att vara ärlig kändes alla hotell som om de var likadana. Phong Nha är inte en metropol och har heller inte byggnader i bästa skick. Det var hög musik från karaoken och alla ljud hördes in i rummet. AC:n funkar bra och kylskåpet likaså. Kassaskåp finns inte. Frukosten var sådär, men det finns restauranger precis bredvid. Samtidigt så är ju priset lågt och man får det man betalar för. Buss dit och därifrån stannar precis vid hotellet. Väldigt smidigt. Det finns några affärer, några massörer och man kan även köpa lite kläder där, om man tex saknar strumpor inför trekkingen.
Stayed 4 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Einfaches Hotel, aber super Preis-Leistungsverhältnis. Zimmer zur Strasse recht laut.einfaches Frühstück. Zentral gelegen
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2019

10/10 Excellent

ｇｇｇｇ

Liked: Staff & service, room comfort
スタッフが大変親切です。とにかくいつでも気にかけてくれるし素敵な笑顔で対応してくれ、気持ち良い滞在ができました。 事前にツアーの件も質問や資料なども送付してくれとても助かりました。
Stayed 3 nights in Dec 2018

10/10 Excellent

Yu-ky

Liked: Cleanliness, staff & service
スタッフがとてもフレンドリーでした。 部屋も清潔で広くて快適に過ごせました。 ツアーなどの手配もしてくれます。 しかし、アメニティが何もないし、暖房がなくて寒かった。
Stayed 3 nights in Dec 2018

10/10 Excellent

Mir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Signe

Liked: Property conditions & facilities
Okay
Det var okay, men ikke noget særligt. Til prisen er det fint
Stayed 2 nights in Jul 2018

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hôtel
Chambre propre, personnel agréable mais un peu speed, petit déjeuner simple (boisson et œufs ou pancake). Étant arrivé à 4AM, on a pu déposer nos backpack jusqu'à la récupération de notre chambre! On nous a même offert une boisson lorsque nous attendions notre bus du soir pour repartir! C'est une bonne adresse avec un bon rapport qualité/prix
Stayed 2 nights in Jun 2018
Response from thienthanh hotel on Jul 21, 2018
thank you for chosing us We will try to improve to make the hotel more professional Have a nice trip

6/10 Okay

Pernille

Liked: Cleanliness, property conditions & facilities
De var generelt ikke særlig gode til engelsk, og kunne derfor være svære at forstå - ellers et ok hotel, intet at prale af
Stayed 1 night in Feb 2018

8/10 Good

Tam Duc

Liked: Staff & service, room comfort
Good for value
Stayed 1 night in Jan 2018

10/10 Excellent

robie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome services and helpful staff
We stayed here for few days after finisshing our booking, Our room was clean and comfortable with hot water, efficient air conditioning (with a quiet-nighttime mode), a small balcony with the plants along. there are several eateries and bars within 50m, including a great Indian Restaurant which we used a lot. hotel staff were helped us alot( booking daily tour and buses to hue...ect) We thought that Thienthanh hotel represents great value for money and will most certainly come here again as our first choice in future.
Stayed 1 night in Dec 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Geeignetes Hotel für Gäste ohne Ansprüche
Trotz unserer Anreise um fünf Uhr morgens konnten wir problemlos direkt einchecken, was aus unserer Sicht äußerst positiv war. Die Bushaltestelle des Open Tour Bus befindet sich direkt gegenüber. Hotel geignet für einen Kurzaufenthalt (Max. 2 Nächte). Unser Zimmer war abgewohnt und zudem sehr feucht. Für Gäste ohne Ansprüche in Ordnung. Das Personal ist sehr nett und zuvorkommend, hilft bei allen Fragen.
Stayed 1 night in Dec 2017

10/10 Excellent

Daniel , Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
A beautiful place to stay with excellent services, friendly staff. Highly recommend!
Stayed 1 night in Dec 2017

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The hotel was nice and very flexible. The breakfast was good and there are multiple options to choose from. We rented a motorbike at this place. The staf is very friendly and helpful. Would recomend and stay here again.
Stayed 2 nights in Nov 2017

10/10 Excellent

Marieke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel! Hele goeie service en de kamer was echt heel erg schoon. Zeker een aanrader ondat het ook echt in het centrum ligt waar alle leuke barretjes en restaurants zitten. Wij zouden zeker terug komen!
Stayed 1 night in Nov 2017