Indoor pool

Reviews of Days Inn by Wyndham Black River Falls I-94 on ATV Trail

2 out of 5
Days Inn by Wyndham Black River Falls I-94 on ATV Trail
919 Highway 54 East, I-94 Exit #116 & Hwy 54, Black River Falls, WI

Reviews

7.6

Good

Rating 10 - Excellent. 268 out of 874 reviews" "
Rating 8 - Good. 331 out of 874 reviews" "
Rating 6 - Okay. 151 out of 874 reviews" "
Rating 4 - Poor. 77 out of 874 reviews" "
Rating 2 - Terrible. 47 out of 874 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and nice continental breakfast. Ample parking for our trailers, and right on the main trails.
Stayed 2 nights in May 2024
Response from Manager on May 22, 2024
Hello Holly,We are delighted to hear that you enjoyed our friendly staff, breakfast offerings, and convenient parking at our hotel. Being close to the main trails is a great perk for our guests who are looking to explore the area. Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows could use a refresh, other than that everything else was good
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello Sean,Thank you for your feedback on our pillows; we will share this with our housekeeping team for review and improvement. We're pleased to hear that you enjoyed the other aspects of your stay and hope to welcome you back in the future.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms. Always like the vanity outside the bathroom. Staff was very friendly.
Stayed 1 night in May 2024
Response from Manager on May 7, 2024
Hello Dawn,We're thrilled to hear you enjoyed our rooms and the layout with the vanity! Our team prides itself on providing friendly service to all our guests. Your feedback is much appreciated for future improvements. Thank you for sharing your experience with us.

10/10 Excellent

Mitchell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in May 2024
Response from Manager on May 7, 2024
Hello Mitchell,We are glad to hear that you found everything satisfactory during your stay. Thank you for your feedback.

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love the staff, they’re always so friendly!
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Sarah,We appreciate your kind words regarding our staff members. Their commitment to providing excellent service is truly commendable. We hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Jack

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a TV issue and the front desk swapped it out almost immediately. Now that’s service.
Stayed 2 nights in Apr 2024
Response from Manager on May 2, 2024
Hello Jack, We are pleased to hear that our team promptly assisted with your TV concern during your stay. Our goal is to ensure our guests have a comfortable experience. Your feedback is appreciated.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast could use a little more variety. The parking lot needs repairs.
Stayed 2 nights in Apr 2024
Response from Manager on May 2, 2024
Hello Patricia, Thank you for sharing your feedback with us. We appreciate your comments and will pass them along for future improvements to enhance our guests' experience. We hope you had an otherwise pleasant stay with us.

6/10 Okay

Constance

Stayed 1 night in Apr 2024
Response from Manager on May 13, 2024
Hello Constance, We appreciate you choosing to stay with us. We hope you had a pleasant experience overall. If you have any specific feedback to share with us, please don't hesitate to reach out. We value your input and strive to improve for our guests.

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities
I asked for handicap accessible near lobby and my room wa down a long hall away from the lobby and dining area.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 19, 2024
Hello Patricia, We apologize for any inconvenience caused by the room location. We appreciate your feedback and will share it with our team for future improvements. Thank you for staying with us.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazing and I appreciate them calling when I left my work phone behind in the room. Thank you!!
Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
Hello Sarah,We are delighted to hear that you had a positive experience with our staff and that they were able to assist you in retrieving your belongings. Should you have any further inquiries or require assistance in the future, please do not hesitate to reach out to us directly.

10/10 Excellent

Albert

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome for what i needed
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Albert,We are delighted to hear that our hotel met your needs during your stay. Our team aims to provide a positive experience for all our guests. If there is anything we can assist you with in the future, please don't hesitate to reach out to us.

10/10 Excellent

megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello megan,We appreciate your feedback on the cleanliness of your room. Our housekeeping team works hard to ensure a comfortable stay for all guests. If there's anything else you'd like to share, please contact our management team directly.

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and affordable with a great breakfast included! Very nice staff. Older property, but well maintained. I will be there again.
Stayed 1 night in Mar 2024
Response from Manager on Mar 15, 2024
Hello Karin,We're glad to hear you enjoyed our clean rooms, affordable rates, and breakfast offerings. Our team strives to provide excellent service to all guests. We value your feedback and look forward to welcoming you back on your next visit.

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff!
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Sarah,We appreciate your kind words about our staff's hospitality. Guest satisfaction is our priority, and we are glad you had a pleasant experience. Your feedback motivates us to continue providing excellent service to all our guests.

10/10 Excellent

Pat

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Handy for what what we did
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Pat,We are delighted to hear that our hotel was convenient for your needs during your stay. We strive to provide a comfortable experience for all our guests and are pleased to have met your expectations. If you have any further feedback or require assistance in the future, please do not hesitate to get in touch with our management team.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, easy check-in, and check-out.
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello John,We're delighted to read about your positive experience with our room cleanliness and smooth check-in and check-out process. Your feedback motivates us to maintain our high standards of service for all guests. Thank you for choosing our hotel for your stay!

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly at the check in counter
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Nichole,We are pleased to hear that you found our check-in staff to be friendly during your stay. Your feedback is appreciated as we are always looking for ways to enhance our guests' experience. If you have any further comments or concerns, feel free to reach out to our management team directly. Thank you for choosing to stay with us.

6/10 Okay

David

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Comfortable beds. Clean surfaces. The fire detector chirped all night. Breakfast was ok.
Response from Manager on Feb 19, 2024
Hello David, We appreciate your feedback on the comfortable beds and cleanliness. We regret any inconvenience caused by the fire detector and have notified the relevant team for inspection. Thank you for sharing your breakfast experience with us. Your comments help us improve our services for future guests.

8/10 Good

Rene

Travelled with family
Disliked: Staff & service
The property itself was nice, the beds were comfy, everything seemed to be clean. We had one staff member that was rude, and we were sad to find out the pool and hot tub were not open. I wish places would advertise that so we could book elsewhere.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 8, 2024
Hello Rene, Thank you for choosing our hotel for your recent stay. We're delighted to hear that you enjoyed the comfort and cleanliness of our property. However, we apologize for any inconvenience caused by the behavior of one of our staff members and for the unavailability of the pool and hot tub. We appreciate your feedback and will address these concerns internally. We hope you'll consider giving us another opportunity to provide you with a more enjoyable experience in the future.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable and convenient
Stayed 1 night in Jan 2024
Response from Manager on Jan 18, 2024
Hello john,Thank you for your feedback! We're delighted to hear that you found our hotel clean, comfortable, and conveniently located. We strive to provide a pleasant experience for all our guests and we are glad we were able to meet your expectations. Should you have any future inquiries or needs, please don't hesitate to reach out to us directly.

10/10 Excellent

Emily

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Emily,We appreciate you taking the time to rate our hotel! We are thrilled to hear that you had a great experience during your stay with us. We hope to welcome you back in the future!

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 22, 2023
Hello Kent, Thank you for choosing our hotel for your recent stay. We hope you had a pleasant experience and enjoyed your time with us. We appreciate your rating and if you have any further feedback or suggestions, please do not hesitate to reach out to us. We value your input as it helps us improve our services for future guests.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic dealing with a number of issues out of their control.
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Michelle,Thank you for taking the time to acknowledge our fantastic staff. We appreciate your understanding that some issues are beyond our control. Our team is always here to assist guests with any challenges that may arise, ensuring a pleasant stay. Your recognition is greatly valued and we hope to welcome you back in the future.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Dec 19, 2023
Hello Linda, We appreciate you choosing to stay with us. We hope you had a wonderful experience at our hotel. If you have any feedback or suggestions for improvement, please don't hesitate to reach out to us directly. We value your input and would love to hear from you. Thank you for your stay and we hope to welcome you back soon.

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and great recommendation about local restaurants.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Raymond,Thank you for your positive feedback regarding our hotel's location. We're glad to hear that you found our recommendation for local restaurants helpful. We appreciate your patronage and hope to welcome you back in the future for another enjoyable stay.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello William,Thank you for taking the time to provide us with feedback. We regret to hear that your experience did not meet your expectations. We value your input and will share your rating with our team to continuously improve our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

4/10 Poor

Gary

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The back door by the pool is not locked. Anyone without a key could walk in. I’m assuming there are young children that may have to be there while their parents are working? They had a personal kids play area set up next to ongoing construction next to the pool area. Why?
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Gary,Thank you for bringing this to our attention. The security of our guests is of utmost importance to us, and we apologize for any concerns caused. We have addressed the issue with the back door immediately. As for the play area near the pool, it was temporarily set up to ensure children have a designated space to have fun while construction takes place nearby. Rest assured, their safety was carefully considered.

10/10 Excellent

Dale

Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Dale,We appreciate you choosing our hotel for your stay and are delighted to hear that you had a wonderful experience. If there is anything else we can assist you with, please feel free to reach out to us. We look forward to welcoming you back in the future.

2/10 Terrible

Marcin

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
I paid for two nights and they called me during an important meeting asking if I would stay. mess of papers, I was disappointed and probably won't use it anymore. Expedi's or hotel's fault?
Stayed 2 nights in Oct 2023
Response from Manager on Oct 25, 2023
Hello Marcin, We sincerely apologize for the inconvenience caused during your stay. We understand your frustration and will work with all parties involved to ensure this type of situation does not happen again. Thank you for bringing this to our attention.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Hello Deanna,Thank you for your perfect rating! We are delighted to have exceeded your expectations. We look forward to welcoming you back soon!

10/10 Excellent

Nicole

Stayed 1 night in Oct 2023
Response from Manager on Nov 14, 2023
Hello Nicole,Your five star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Sachi

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Sachi,Thank you for your perfect rating! We are delighted to hear that you had a great experience with us. We hope to welcome you back soon!

10/10 Excellent

Nanci

Stayed 1 night in Oct 2023
Response from Manager on Nov 9, 2023
Hello Nanci,Thank you for sharing your 5-star review with us! We appreciate your kind words and are delighted to hear that you enjoyed your stay with us. It was a pleasure having you as our guest and we hope to welcome you back soon to create more wonderful memories.

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on Oct 18, 2023
Hello Gordon,Thank you for your positive feedback! We strive to provide excellent service and hope to welcome you back soon.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was really good and added to the stay.
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hi John,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

6/10 Okay

Jacob

Stayed 2 nights in Oct 2023
Response from Manager on Oct 13, 2023
Hello Jacob, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The first room we were given smelt like human urine (room 108)!!!!! The second room seamed alright…… but when we went to sleep, then we smelled mold and mildew…….. at breakfast the only fruit that was available, was bananas; which were well over ripe!! we’ll never stay there again!!
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Richard ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Excellent

Terry

Liked: Amenities, property conditions & facilities
Great
Stayed 2 nights in Oct 2023
Response from Manager on Oct 10, 2023
Hi Terry,Thank you for sharing this review, and we welcome you to visit us again anytime!

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Oct 5, 2023
Hello Heidi,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Oct 4, 2023
Hello Robert,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 Poor

Kara

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
On a road trip, stayed for one (brief) night. Chose it because of the decent reviews and was pretty surprised there aren’t more critical reviews. The place was very run down. There appears to have been some attempt at sprucing it up, but it’s just lipstick on a pig. My room had a very unpleasant odor. It smelled like stale cigarettes and also had a gross sweet smell, maybe it was from a vape pen. The room appeared relatively clean so I will give them that. The sheets were clean. Linens were old, there was one worn out fleece blanket sandwiched between a top sheet and a bedspread. The carpet was a dark pattern so impossible to see if it was dirty or not. I didn’t dare walk around without sandals. Overall it just felt icky. I slept with my clothes on and left as soon as the sun was up.
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Kara,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, staff & service
I stayed there for the Cranberry Festival. I have stayed in multiple different hotels in Black River Falls, and they have all been great. This one was fine, could have been a little nicer. The toilet seat was almost falling off and they didn’t have an elevator, so after walking miles I then had to walk up there stairs and carrying all of my things. I also had an older person with me so being on the second floor was pretty inconvenient without an elevator. I had asked to be moved to the first floor but was told there were no open rooms.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 26, 2023
Hello Sarah ,I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Jenna

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Manager on Sep 27, 2023
Hello Jenna, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price.
Check in was smooth. Our room was very musty smelling missing a shower curtain so I told the front desk before I left for the day. Came back to my bed made no new towels, not even dirty taken had to ask again for a shower curtain before the front desk just handed me one. Bathroom overall was clean but don’t look at finer details like the toilet paper holder arms I don’t think had ever been wiped down. No extra toilet paper in our room. Not worth the price they expect nowadays. Stay somewhere else.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 26, 2023
Dear Guest, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

10/10 Excellent

Lori

Stayed 1 night in Sep 2023
Response from Manager on Oct 15, 2023
Hello Lori,Thank you so much for the perfect rating! We are thrilled to hear that you enjoyed your stay with us.

8/10 Good

Billy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on Sep 22, 2023
Hello Billy,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello Zachary, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Debra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close by to several eating places, fuel stops, and a Walmart. Breakfast and a hottub although I had to leave before the 6 Am start time for Breakfast.
Stayed 1 night in Sep 2023
Response from Manager on Sep 17, 2023
Hello Debra,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our breakfast. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

Jennifer

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This property was pretty nice 6 years ago but seems to be in a decline, as we stay there annually for an event in Black River Falls. This time we had no shower curtain and the bathroom floor was very dirty. Mattress was saggy. There was a very nice gal at the front desk on Friday night but she was the only one there with all the people checking in.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 28, 2023
Hello Jennifer,Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconveniences you encountered. We encourage you to reach out to our management team to discuss your concerns further. Your satisfaction is important to us and we value your input.

8/10 Good

Treani

Travelled with family
Liked: Staff & service, room comfort
Good stay, but could have better..
Bedsides the pretty noticeable blood stain on the comforter (may not have been blood, but thats what it looked like) and the fact that we had one towel in the room when we got there... it was an alright stay. The pool was nice and breakfast was good.
Stayed 1 night in Sep 2023
Response from Manager on Sep 6, 2023
Hello Treani, I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.