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Reviews of SureStay Plus Hotel by Best Western Black River Falls

2.5 out of 5
SureStay Plus Hotel by Best Western Black River Falls
600 Oasis Rd, Black River Falls, WI

Reviews

7.4

Good

Rating 10 - Excellent. 208 out of 709 reviews" "
Rating 8 - Good. 246 out of 709 reviews" "
Rating 6 - Okay. 133 out of 709 reviews" "
Rating 4 - Poor. 72 out of 709 reviews" "
Rating 2 - Terrible. 50 out of 709 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got in late and just stayed one night but everything was great. Great location and service
Stayed 1 night in Mar 2024
Response from A.G.M. on Apr 1, 2024
Hi JoeI'm glad you enjoyed your stay with us!Please stop again.Lisa

6/10 Okay

Barbara

Being on the ground floor it was a bit noisy with doors being closed hard. Also the lights and noise from autos coming & going to & from the motel parking lot. Hopefully next time I will be on the top floor. Also when I checked out, I asked for a receipt for proof of my stay & charges to my credit card, I was told I would have to go on line to get it. I don't know if that is company policy or not. I'll have to check all charges, just to make sure nothing was added that I didn't authorize.
Stayed 4 nights in Mar 2024
Response from Lisa A.G.M. on Apr 1, 2024
Hi BarbaraI'm sorry your stay did not exceed your expectations.Please request 2nd floor next time you stay with us.As far as your receipt when you book online with a 3rd party we do not give our receipts at the hotel. The 3rd party company emails you when you check out.

2/10 Terrible

Rob

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Picture this, you walk into the bar area only to see the bartender blow her nose, and then doesnt wash her hands, and she wonders why her bar is dead all the time.
Stayed 1 night in Feb 2024
Response from Lisa A.G.M. on Apr 1, 2024
Hi RobI'm sorry you walked into that kind of scene. Please be advised I personally re-educated people on hygiene. Thank you for letting me know.

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Overall was good
Stayed 1 night in Feb 2024
Response from Lisa A.G.M. on Apr 1, 2024
Hi JoanI'm pleased to see you enjoyed your stay with us.Please come again.

4/10 Poor

Holly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Black mold in the ceiling of pool area, pool and hot tub water cloudy. Very gross overall.
Stayed 2 nights in Feb 2024
Response from Shannon Gilmore GM on Feb 5, 2024
Hi Holly,Thank you for taking the time to do a review. I appreciate the honest feedback. It is not black mold it is actually glue and we are getting ready to re due the pool area. Sadly it just did not happen before the swimming tournament. It is also hard to maintain the pool when there are 80 plus kids in it for 3 days with no break. we watch the chemical levels all day long and those were where they should be. The pool and hot tub just did not have enough time to filter out all the soap, lotion and detergent from the kids. I am sorry you had a bad experience. We look hope you will give us a try again in the future if you are in Black River Falls.

4/10 Poor

Jan

Business traveller
Liked: Cleanliness, staff & service, amenities
I was put on 2nd floor with steep stairs and a elevator that was clear across the hotel to get to it only about 7 people staying there so why 2nd floor not safe going up and down those steep stairs
Stayed 2 nights in Jan 2024
Response from Shannon Gilmore GM on Jan 30, 2024
Hi JanI am sorry we did not deliver a 5 star experience for you. i wish you would have come told us at the front desk so we could have moved you to the first floor. We are always eager to make sure all our guests are happy during their stays.

6/10 Okay

Keli

Stayed 1 night in Oct 2023
Response from Shannon Gilmore GM on Jan 30, 2024
Hi Keli, I would love to know why you gave us 3 stars out of 5 so we can make your experience at our hotel better. We strive to give 5 star service.

6/10 Okay

Shanna

Stayed 1 night in Jan 2024
Response from Shannon Gilmore GM on Feb 5, 2024
Hi Shanna Thank you for taking the time to do a review. If at all possible it would be nice to know why you did not enjoy your stay so we can make the guest experience better for you and the next guests. We hope you try our hotel again soon.

8/10 Good

Kevin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I like the location.. Don't like staff she was kinda grumpy I understand it's New Year's Eve but atleast smile and be welcoming.
Stayed 1 night in Dec 2023
Response from Shannon Gilmore GM on Jan 30, 2024
Hi Kevin, Thank you for taking the time to do a review. I am so sorry you had a bad experience with our front desk staff. The issue has been since addressed. We hope you try us again in the future.

10/10 Excellent

Marcus

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property but nice and clean. We stayed here with a youth hockey team and the staff was very accommodating.
Stayed 2 nights in Dec 2023
Response from Shannon Gilmore GM on Jan 30, 2024
Hi Marcus. Thank you for taking the time to do a review. We are so happy you enjoyed you time with us. We are working hard everyday to keep our old property in tip top shape. We consider it vintage. We look forward to your next stay with us.

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sure Stay for the Win !!!!
Amazing staff that made accommodations for my family in every way possible, Arrived early after hours of driving and they made sure we got in our room early so we could rest. The continental breakfast was top tier with great service. Will be making more trips to this area and will only stay at Sure Stay !!
Stayed 1 night in Dec 2023
Response from Shannon Gilmore GM on Jan 30, 2024
Hi Curtis. Thank you for taking the time to do a review. We are so happy we delivered 10 star service to you. We look forward to seeing you again in the future.

10/10 Excellent

Shelly

Liked: Cleanliness, property conditions & facilities, room comfort
Very Accommodating
We needed to change our room from a single queen to a double queen after a change in our plans. They were very accommodating. They had a bar that was open on a week night and the bar tender was freindly and stayed open en extra half hour just so we could have a cocktail and unwind after a long day of working and travel.
Stayed 1 night in Dec 2023
Response from Shannon Gilmore on Dec 11, 2023
Hi Shelly. Thank you so much for taking the time to do a review. I am so happy we were able to deliver 10 star service. We look forward to your next stay with us in Black River Falls. Have a great day!

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a bar and awesome breakfast
Stayed 2 nights in Nov 2023
Response from Shannon Gilmore on Dec 11, 2023
Hi Scott, Thank you so much for taking the time to do a review. We strive ourselves on our guest services. We hope the next time you stay with us we can deliver 5 star service. Best to you.

8/10 Good

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Shannon Gilmore GM on Dec 11, 2023
Hi Jeffery, Thank you so much for taking the time to do a review. We truly appreciate it. i am sorry we were not able to deliver 10 star service. We hope you stay with us again in the future so we can take care of you with 10 star service.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great representation of the area/community
Positive all around experience, room was clean, bed and bedding and general room set up ideal -- and loads of regular coffee already in place. GM very helpful and accommodated hunter crowd by having in-house breakfast ready and hour early. Breakfast was sit-down restaurant quality; will definitely stay there again
Stayed 3 nights in Nov 2023
Response from Shannon Gilmore GM on Dec 11, 2023
Hi David. Thank you so much for the kind review. We are so happy you chose to stay with us. We look forward to your next visit to Black River Falls. Best to you!

6/10 Okay

Lynn

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi Lynn,Thank you for taking the time to do a review. I am the new GM of the property and very excited to make the many improvements that it needs. We hope you visit us again in the future.

6/10 Okay

Jamie, La Crosse

Travelled with family
Liked: Staff & service
Outdated
Stayed 1 night in Oct 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi Jamie,Thank you for taking the time to do a review. I am the new GM of the property and very excited to make the many improvements that it needs. We hope you visit us again in the future.

2/10 Terrible

Kelly

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Please go anywhere else
We should have run when we saw a used condom in the parking lot. Or when we opened the fridge it our room to find a half full fountain drink that had spilled. The shower had actual dirt on the walls. There was a giant dead spider on the window sill that had been there so long it was coated in dust. The continental breakfast featured multiple hairs.
Stayed 1 night in Oct 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi Kelly,Thankyou so much for bringing this to our attention. We have addressed these issue already. I apologize this was your experience. I am the new GM for this Hotel and will be spending the winter months repairing and fixing any and all issues this property has. I assure you we will be above expectations soon. Thank you for informing us. We hope you try our property again in the future.

6/10 Okay

Deanna

Disliked: Property conditions & facilities
Couldn't take a shower in morning as the water wouldn't work in tub
Stayed 1 night in Oct 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi Deanna,Thankyou for bring this to our attention. I am the new GM of this property and we are working diligently on improvements. We look forward to your next stay with us.

6/10 Okay

Randy

Travelled with family
Liked: Cleanliness, staff & service
Not horrible, not great!
The check in was quick and efficient.The lobby was clean and inviting. The room was clean. However a little outdated, the shower rod looked like it was about to fall off. The beds weren't attached so my kids thought they broke them. :)
Stayed 1 night in Oct 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi Randy,Thank you for taking the time to do a review. I am the new GM of the property and very aware of the properties condition and opportunities. Rest assured that your next stay with us will be more than better. We look forward to your next stay with us.

6/10 Okay

Damon

Travelled with family
Liked: Staff & service, amenities
This is the cheapest hotel in the area, so that's why we booked it. You get what you pay for. The trucks coming & going from the nearby truckstop can be noisy. And the walls are paper thin - we could hear every word of the conversation of the people in the next room. The hotel & rooms are clean and comfy enough, but very dated. I highly recommend turning on the HVAC unit, at least the fan, to have some white noise on to block out the other sounds. Once we did that, we slept well. The hotel breakfast is decent - they have lots of choices like eggs, meat, waffles, bread, cereal, juice, & milk. Check in and check out are nice & easy.
Stayed 1 night in Oct 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi DamonThank you for taking the time to do this review. I am the new GM of the property and very aware of the problems and opportunities. We will be spending the winter months getting the property in tip top shape. We hope that you give us a try again in the future.

10/10 Excellent

Sheila

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 4 nights in Sep 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Thank you so much for taking the time to do a review. We appreciate the 5 star review as we take guest services very seriously. We look forward to your next stay with.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, right on the ATV trails. Very easy for loading, unloading and parking. Lots of times its hard to find hotels that are trailer and UTV friendly. This place is made for it!!
Stayed 2 nights in Oct 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi Adam,Thank you so much for staying with us during ATV season. We always enjoy having your group here for the season. We truly appreciate the 10 stars. We look forward to your next stay with us.

4/10 Poor

Sawyer

Stayed 2 nights in Oct 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi SawyerThank you for taking the time to do a review. I am the new GM of the property and very aware of the properties condition and opportunities. Rest assured that your next stay with us will be more than better. We look forward to your next stay with us.

4/10 Poor

Sharon

Travelled with family
Liked: Amenities
Disliked: Staff & service
We've stayed countless times over 50 years and always love staying at what we lovingly call "The Big Orange Moose" As done previously we called ahead asking for a room near the main desk because a person in our party was on a walker and could not navigate the extra long hallway. How disappointing to arrive and find our room was not only at the far end of the hall, but also around the corner. Desk clerk was so apologetic and manager completely ignored us. In the room our shower was stuck in the "on" position and tub didn't drain. As a safety concern, grab bar next to toilet which was needed for the person with the walker was lose both at the wall and at the floor. Delicious eggs and sausage hot breakfast saved the trip.
Stayed 1 night in Oct 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi SharonThank you for taking the time to do a review. I am the new GM of the property and very aware of the properties condition and opportunities. Rest assured that your next stay with us will be more than better. We look forward to your next stay with us.

6/10 Okay

Ena

Liked: Staff & service, property conditions & facilities
After 9 hours on the road, it would have been nice to have our room ready at 4:00.
Stayed 1 night in Oct 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi EnaI truly apologies about your experience at check in. I am the new Gm of the hotel and I have been working diligently to make improvements. We look forward to your next stay with us.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Staff were great!
Stayed 1 night in Sep 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi Jennifer,Thank you so much for taking the time to do a review for us .We are happy you chose to stay at our property. We look forward to the next time you visit.

10/10 Excellent

Lance, Colfax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. It met my needs.
Stayed 1 night in Sep 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi Lance,Thank you for taking the time to do a review. We appreciate the full stars. We are looking forward to your next stay with us.

4/10 Poor

Maylin

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It was worn and dark. Although, it was pretty clean. The front desk person was very very nice!
Stayed 1 night in Sep 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi Maylin,Thank you for taking the time to do a review. I am the new GM of the property and very aware of the properties condition and opportunities. Rest assured that your next stay with us will be more than better. We look forward to your next stay with us.

10/10 Excellent

sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi SherryThankyou so much for the 10 star review. We appreciate you taking the time to do a review. We look forward to your next stay with us.

8/10 Good

Audwynn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most hotels in the region are in the middle of nowhere and this one is no different but it’s safe and the staff are always helpful. The bar is a nice gathering spot for other guests and locals
Stayed 3 nights in Sep 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi AudwynnThankyou for taking the time to do a review. We appreciate the 4 out of 5 stars. We look forward to your next stay with us.

10/10 Excellent

Amie

Stayed 2 nights in Sep 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi Amie,Thank you for taking the time to do a review. We appreciate the full stars. We are looking forward to your next stay with us.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi Eric,Thank you for taking the time to do a review. We appreciate the 4 of 5 stars. We are looking forward to your next stay with us.

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi Sheri,Thank you for taking the time to do a review. We appreciate the full stars. We are looking forward to your next stay with us.

10/10 Excellent

Cynthia, Fountain Hills

Travelled with family
Liked: Staff & service, amenities
Personnel, Amenities and price.
Stayed 1 night in Sep 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi CynthiaThank you for taking the time to do a review. We appreciate the full stars. We are looking forward to your next stay with us.

10/10 Excellent

Janis

Stayed 1 night in Sep 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi Janis,Thank you for taking the time to do a review. We appreciate the full stars. We are looking forward to your next stay with us.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi Donna,Thank you for taking the time to do a review. We appreciate the full stars. We are looking forward to your next stay with us.

6/10 Okay

Gilbert

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Hotel properties in general are getting so dumpy, but we have little alternative and the prices are way out of line to what you get.
Stayed 1 night in Sep 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi Gilbert,Thank you for taking the time to do a review. I am the new GM of the property and very aware of the properties condition and opportunities. Rest assured that your next stay with us will be more than better. We look forward to your next stay with us.

6/10 Okay

Torry

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was much smaller then I had anticipated but not a problem. Our air conditioning was rattling so loud it was hard to sleep. The pool and hot tub could just a fresh coat of paint but we enjoyed the hot tub. No steps into the pool just ladders fyi. Staff was friendly and free breakfast is nice.
Stayed 2 nights in Sep 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi Torry,Thank you for taking the time to do a review. I am the new GM of the property and very aware of the properties condition and opportunities. Rest assured that your next stay with us will be more than better. We look forward to your next stay with us.

10/10 Excellent

Darren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Room was clean and updated. Pool area was very nice. Breakfast was very good every morning.
Stayed 3 nights in Sep 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi Darren,Thank you for taking the time to do a review. We appreciate the full stars. We are looking forward to your next stay with us.

6/10 Okay

Debra

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I knowcthis is on a dusty trail but when floors are vinyl they can be scrubbed easily. Our feet got dirty just walking across floor after showering!
Stayed 3 nights in Sep 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi DebraThank you for taking the time to do a review. I am the new GM of the property and very aware of the properties condition and opportunities. Rest assured that your next stay with us will be more than better. We look forward to your next stay with us.

10/10 Excellent

larry, SANDWICH

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is older but was very clean. They have a bar that is open some nights from 5:00 to 11:00. They served appetizers and frozen pizza that were pretty good.
Stayed 3 nights in Sep 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi Larry,Thank you for taking the time to do a review. We appreciate the full stars. We are looking forward to your next stay with us.

10/10 Excellent

Manuel

Stayed 2 nights in Aug 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi ManuelThank you for taking the time to do a review. We appreciate the full stars. We are looking forward to your next stay with us.

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Would stay again.
Always a good place to stay when we’re riding, good staff, excellent breakfast, but could use some upgrades on interior especially the bathrooms, pool and hot tub. Would stay there next time we go.
Stayed 3 nights in Sep 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi Charles,Thank you for taking the time to do a review. We appreciate the 8 out of 10 stars. We are looking forward to your next stay with us.

2/10 Terrible

Darren

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi DarrenThank you for taking the time to do a review. I am the new GM of the property and very aware of the properties condition and opportunities. Rest assured that your next stay with us will be more than better. We look forward to your next stay with us.

10/10 Excellent

WALTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Shannon Gilmore GM on Nov 1, 2023
Hi Walton,Thank you for taking the time to do a review. We appreciate the 5 star review. We look forward to your next stay with us.

6/10 Okay

Charles

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Hotel is a perfect location for an ATV home base and is trailer friendly. Staff was great. Breakfast decent. Hotel is in serious need of updating. Our room was falling apart, bed was old and worn, room very musty and the previous occupants towel was left and hairs found.
Stayed 2 nights in Aug 2023

8/10 Good

Judith

Travelled with family
Liked: Amenities
Location
Stayed 1 night in Aug 2023

10/10 Excellent

Krystyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy. Our wasn't quite ready but gave us key and should be in an hour. (We were early). So we checked out the area and room was ready.
Stayed 1 night in Aug 2023