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Reviews of Sonesta ES Suites Birmingham Homewood

3 out of 5
Sonesta ES Suites Birmingham Homewood
50 State Farm Pkwy, Homewood, Birmingham, AL

Reviews

8.2

Very good

Rating 10 - Excellent. 362 out of 706 reviews" "
Rating 8 - Good. 183 out of 706 reviews" "
Rating 6 - Okay. 77 out of 706 reviews" "
Rating 4 - Poor. 34 out of 706 reviews" "
Rating 2 - Terrible. 50 out of 706 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Lashaun

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Shawnda on May 6, 2024
So sorry Ms. Lashaun that you didn't enjoy your stay with us I would like to know what can we do to improve your experience with us?

8/10 Good

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Samford U. Room was clean. Gym was missing most weights. Breakfast was mediocre. Staff was nice and helpful.
Stayed 2 nights in Apr 2024
Response from Shawnda on May 6, 2024
Thank you for staying with us we hope to exceed your expectations in the future.

4/10 Poor

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude staff
Stayed 4 nights in Apr 2024
Response from Shawnda on May 6, 2024
I do apologize and would like to speak regarding how we could have made your stay better.

10/10 Excellent

Kim

Liked: Amenities
The staff was very friendly and attentive. It actually seemed like they were proud to work there.
Stayed 1 night in Apr 2024
Response from Shawnda on May 6, 2024
Ms. Kim we are pleased you enjoyed your stay and our staff.

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shawnda on May 6, 2024
We are delighted that you enjoyed your stay and look forward to your return.

6/10 Okay

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Terrible 'breakfast'
Stayed 3 nights in Apr 2024
Response from Shawnda on May 6, 2024
We do apologize as we have updated our breakfast selection.

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shawnda on May 6, 2024
We are delighted that you enjoyed your stay and look forward to your return.

8/10 Good

Doreen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived we were told that the elevators were under construction. The receptionist was wonderful. She found us a room (upgrade) on the first floor. This was great, both of us being seniors and my husband severely visually challenged. The furniture needs some attention but we would stay there again.
Stayed 1 night in Apr 2024
Response from Tammi on Apr 14, 2024
Thank you for staying with us! It was a pleasure meeting you and your husband!

4/10 Poor

Ashley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The smell was revolting and unfortunately followed me home on my luggage.
Stayed 2 nights in Mar 2024
Response from Shawnda on May 6, 2024
We apologize you were not satisfied and hope you give us another opportunity to correct any concerns you experienced.

10/10 Excellent

PAMELA

Liked: Staff & service
Excellent customer service 💯@ front desk Very professional 👍
Stayed 1 night in Mar 2024
Response from Tammi on Apr 14, 2024
Thank you for staying with us!!

10/10 Excellent

Willie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
They were getting work done to the roof but the hotel has quiet hours from 10p-8a and the roof work didn't start until 8am. There are a couple of strip malls less than 15 minutes away. Plenty of dining options including sit down and fast food. The parking was plentiful. The area itself was quiet despite having several extended stay properties in the area. I didn't make it to breakfast but the rooms were clean and well stocked.
Stayed 3 nights in Mar 2024
Response from Tammi on Apr 14, 2024
Thank you for staying with us!

8/10 Good

Diana

Stayed 3 nights in Mar 2024
Response from Tammi on Apr 14, 2024
Thank you for staying with us!

10/10 Excellent

Brooklyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for business
Stayed 3 nights in Feb 2024
Response from Tammi on Mar 7, 2024
Thank you for staying with us!

8/10 Good

Janea

Travelled with family and small children, Business traveller
Liked: Staff & service, property conditions & facilities
Overall had a great stay , room items could have been a little cleaner but we had a good stay.
Stayed 2 nights in Feb 2024
Response from Tammi on Mar 7, 2024
Thank you for staying with us!

10/10 Excellent

Don

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here frequently for business travel. Excellent staff. Rooms are always spacious, clean and quiet. If you are looking for great service and value, this is the place. Can't say enough good things about them!
Stayed 2 nights in Feb 2024
Response from Tammi on Feb 19, 2024
Thank you for staying with us!!

10/10 Excellent

Latasha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk attendant
Stayed 2 nights in Feb 2024
Response from Tammi on Feb 19, 2024
Thank you for staying with us!!

10/10 Excellent

ELIJAH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tammi on Feb 19, 2024
Thank you for staying with us!!

8/10 Good

Kimberly

Stayed 1 night in Feb 2024
Response from Tammi on Apr 14, 2024
Thank you for staying with us!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
I recently booked this hotel, because my husband is receiving treatment at UAB. Due to his health, we had some specific requirements. Jennifer from the hotel had called me because she saw we were staying multiple days. I explained my husband’s health requirements and she immediately added them to the computer. She was very friendly and understanding . All of our needs were met with exceptional service. All of the staff was friendly and our accommodations were carried out with a smile. We will definitely stay here again, when we have to come back for his follow ups. The breakfast was good. The lobby was decorated in a Valentine theme and was very festive and inviting.
Stayed 3 nights in Feb 2024
Response from Tammi on Feb 11, 2024
Thank you for staying with us. Looking forward to your next visit!!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Tammi on Feb 11, 2024
Thank you for staying with us!

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very quiet and clean.
Stayed 2 nights in Feb 2024
Response from Tammi on Feb 19, 2024
Thank you for staying with us!!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room! Great bed! Great breakfast!
Stayed 1 night in Jan 2024
Response from Tammi on Feb 1, 2024
Thank you for staying with us!

10/10 Excellent

Greg

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Jan 2024
Response from Tammi on Feb 11, 2024
Thank you for staying with us!

6/10 Okay

Jennifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Marijuana smells. Stained carpet. Small, thin towels. Stiff, small mattress. Thin linens. Insufficient breakfast hours and foods. Ran out of food 45 minutes before breakfast closed.
Stayed 3 nights in Jan 2024

8/10 Good

DeMarcus

Stayed 3 nights in Jan 2024

8/10 Good

annie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the 2 separate bed rooms. However, I would prefer 2 double beds in each room.
Stayed 1 night in Jan 2024
Response from Tammi on Jan 30, 2024
Thank you for staying with us!

8/10 Good

Robin

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Everything here was good until the breakfast. We got there 45 minutes before the end of breakfast and all the food was gone and nothing got refilled. We each got a yogurt and 1/2 of a dried out bagel. There wasn’t even bread for toast. Tried to get a coffee and even that was empty. Not okay! They apologized but that was it!
Stayed 1 night in Jan 2024

10/10 Excellent

Donisha

Stayed 1 night in Jan 2024
Response from Tammi on Apr 14, 2024
Thank you for staying with us!

10/10 Excellent

Terrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet and clean
Stayed 1 night in Jan 2024
Response from Tammi on Feb 19, 2024
Thank you for staying with us!

4/10 Poor

alisha

Disliked: Cleanliness, property conditions & facilities, room comfort
Just nasty!
This hotel is so dirty and dusty! They need to clean from top to bottom and renovate. It was dust everywhere, carpet had stains, tub didnt drain. I would never stay at a Sonesta again! It seemed like a halfway house.
Stayed 3 nights in Jan 2024

10/10 Excellent

Frankesha

Stayed 1 night in Jan 2024
Response from Tammi on Mar 7, 2024
Thank you for staying with us!

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tammi on Feb 19, 2024
Thank you for staying with us!

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Tammi on Feb 19, 2024
Thank you for staying with us!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
Loved our stay here. Nice spacious room, with full-sized refrigerator, microwave and sofa bed. Breakfast was very good. Pleasant staff.
Stayed 1 night in Dec 2023
Response from Tammi on Feb 19, 2024
Thank you for staying with us!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tammi on Feb 19, 2024
Thank you for staying with us!

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Tammi on Dec 27, 2023
Thank you for staying with us!

10/10 Excellent

Dr. Derrick LaBruce

Stayed 2 nights in Dec 2023
Response from Tammi on Dec 27, 2023
Thank you for staying with us!!

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Tammi on Dec 25, 2023
Thank you for staying with us!

8/10 Good

Ramona, Valley Head

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tammi on Dec 25, 2023
Thank you for staying with us!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tammi on Dec 25, 2023
Thank you for staying with us!

10/10 Excellent

LaQuinta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend!!
Stayed 1 night in Dec 2023
Response from Tammi on Dec 9, 2023
Thank you for staying with us! Looking forward to seeing you again!

10/10 Excellent

JERMOND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Dec 2023
Response from Tammi on Dec 9, 2023
It was great seeing you again!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Absolutely beautiful & very comfortable place. Front desk personnel were very friendly & accommodating! Breakfast was delicious!
Stayed 1 night in Dec 2023
Response from Tammi on Dec 9, 2023
Thank you for staying with us!

10/10 Excellent

TORTECCIA

Liked: Cleanliness, property conditions & facilities, room comfort
Over and beyond
My stay was excellent.
Stayed 1 night in Dec 2023
Response from Tammi on Dec 9, 2023
So happy you enjoyed your stay!

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff- clean- quiet
Stayed 1 night in Nov 2023
Response from Tammi on Dec 3, 2023
Thank you for staying with us!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every room is a suite with a kitchen. Suites were spacious. Bed comfortable. Breakfast was provided- included breakfast sandwiches, grits, yogurt, fruit, bagels, tea and coffee, apple and orange juice
Stayed 4 nights in Nov 2023
Response from Tammi on Dec 3, 2023
Thank you for staying with us!

8/10 Good

Dylan

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Tammi on Dec 3, 2023
Thank you for staying with us!

2/10 Terrible

Raymond

Stayed 2 nights in Nov 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tammi on Dec 3, 2023
Thank you for staying with us!

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing!! Best hotel I've ever stayed in, especially for the price!!
Stayed 2 nights in Nov 2023
Response from Shawnda on Nov 21, 2023
So happy you enjoyed your stay.