[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Norfolk Hotel Hotel in Birmingham, near Utilita Arena Birmingham - Overview - Rooms - Location - Policies Located close to Broad Street, Norfolk Hotel has plenty to offer. 4.8 ## Popular amenities ## Room options ### Check availability for these dates Tonight [Oct. 6 - Oct. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=25450&PinnedHotelID=25450&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=25450&PinnedHotelID=25450&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 7 - Oct. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=25450&PinnedHotelID=25450&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=25450&PinnedHotelID=25450&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=25450&PinnedHotelID=25450&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=25450&PinnedHotelID=25450&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=25450&PinnedHotelID=25450&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=25450&PinnedHotelID=25450&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ### Premier Double - Sleeps 4 - 1 Double Bed OR 1 Double Sofa Bed ### Premier Twin - Sleeps 3 - 1 Double Bed OR 1 Twin Bed ### Junior Suite - Sleeps 2 - 1 Double Bed ### Standard Double - Sleeps 2 - 1 Double Bed ### Standard twin - Sleeps 2 - 2 Twin Beds ### Single Room - Sleeps 1 - 1 Twin Bed ## You may also like Ad ![Lunch and dinner served](https://images.trvl-media.com/lodging/1000000/560000/551500/551405/8cc6fe6f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### ibis Coventry Centre Coventry - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBirmingham-Hotels-Norfolk-Hotel.h25450.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBirmingham-Hotels-Norfolk-Hotel.h25450.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C52.47182%2C-1.94491&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=1mneYf9kJEy1aP84gIbU7wPcDRs=) 267 Hagley Road, Birmingham, West Midlands, B16 9NA #### What's nearby - Hagley Road - 1 min walk - 0.2 km - Broad Street - 3 min drive - 2.3 km - Utilita Arena Birmingham - 4 min drive - 3.3 km - University of Birmingham - 5 min drive - 2.8 km - International Convention Centre - 5 min drive - 3.7 km #### Getting around - Birmingham Five Ways Station - 3 min drive - Edgbaston Village Station - 20 min walk - Birmingham Airport (BHX) - 34 min drive #### Restaurants - ‪Fogo Bar & Kitchen - ‬10 min walk - ‪Lychee Garden Cantonese - ‬11 min walk - ‪Colbeh, Persian Kitchen & Bar - ‬11 min walk - ‪Akbar's - ‬3 min walk - ‪Shiraz - ‬12 min walk ## About this property ### Norfolk Hotel Hotel near Utilita Arena Birmingham Near Broad Street, Norfolk Hotel provides everything you need. ## Similar properties ![Deluxe Apartment, Private Bathroom, Valley View (Two Bedroom)](https://images.trvl-media.com/lodging/115000000/114420000/114417900/114417838/30f3e3f3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tha Kaizen West Bromwich - Washer - Dryer - Parking included - Free WiFi 8.8 Excellent 5 reviews CA $144 CA $249 total includes taxes & fees Oct 10 - Oct 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=114417838&PinnedHotelID=114417838&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/120000/116000/115962/c9ca6d90.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Birmingham - Oldbury by IHG Oldbury - Breakfast included - Pet-friendly - Parking included - Free WiFi 8.6 Excellent 1,002 reviews CA $92 CA $111 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=115962&PinnedHotelID=115962&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast for a fee](https://images.trvl-media.com/lodging/1000000/30000/25300/25258/b358994a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Birmingham M6 Jct7 by IHG Birmingham - Pool - Spa - Pet-friendly - Parking included 8.0 Very good 1,003 reviews CA $79 CA $94 total includes taxes & fees Oct 31 - Nov 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=25258&PinnedHotelID=25258&HadPinnedHotel=true®ionId=-1&adults=2) ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/10000/1800/1772/33e27ff3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Birmingham City Centre by IHG Birmingham City Centre - Pet-friendly - Free WiFi - Restaurant - Breakfast available 8.2 Very good 1,003 reviews CA $105 CA $126 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=1772&PinnedHotelID=1772&HadPinnedHotel=true®ionId=-1&adults=2) ## Policies ### Children and extra beds Children are welcome ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed ### Property is also known as Norfolk Hotel Birmingham Norfolk Birmingham Norfolk Hotel Hotel Norfolk Hotel Birmingham Norfolk Hotel Hotel Birmingham ## Frequently asked questions ### Where is Norfolk Hotel located? > Located in Edgbaston, this hotel is steps from Hagley Road and 1.6 mi (2.6 km) from Utilita Arena Birmingham. Birmingham Botanical Gardens and Gas Street Basin are also within 1 mi (2 km). Edgbaston Village Station is 20 minutes by foot and Birmingham Five Ways Station is 30 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Norfolk Hotel Reviews 4.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 0 8 - Good 9 6 - Okay 12 4 - Poor 5 2 - Terrible 14 ### 4.4/10 Cleanliness ### 5.0/10 Staff & service ### 4.6/10 Property conditions & facilities ### 2/10 Terrible #### Dobs Feb 19, 2013 Disliked: Cleanliness, staff & service, room comfort #### Horror experience. I would not recommend this Hotel under any circumstances unless you don't mind staying in a hotel with streaming damp, paper hanging off the walls, surly staff, watching some rather unsavoury guests drinking in the car park at 8am, being disturbed by 'hoodies' in the night making noise! It really was that bad. We were told we had to pay for a breakfast when it was already paid for. We have stayed at this hotel in the near past and it is a real shame to see it go down the tubes as it has. They will not get another penny out of me, sorry Norfolk I just don't know how you dare charge, ##### Dobs ### 2/10 Terrible #### Ella643 Feb 18, 2013 Disliked: Cleanliness, staff & service, room comfort #### ABSOLUTELY AWFUL Dirty, Poorly kept hotel. Woken every morning by loud banging and drilling. Hotel looked so dirty I didn't want to touch anything. Staff were un-helpful and rude and the customer service was some of the worst I've ever encountered. ##### Ella643 This review was submitted before 2018 and has not been verified. ### 2/10 Terrible #### Holly Pops Oct 13, 2012 Disliked: Cleanliness, staff & service, room comfort #### Never stay at this "Hotel" ever!!! The Norfolk Hotel is not a Hotel but a doss house! The staff are un-helpful, and the rooms are disgusting! How this hotel can class itself as a 3\* is beyond me! In our room, the furniture was falling in bits. There were holes in the sheets, mold, thick dust and cobwebs everywhere. The carpet was full of stains, one of the lights were smashed. Exposed gas pipes. Our so called tea and coffee facilities consisted of three odd mugs with cracks and stains on them, no teaspoons, kettle didn't work. Room smelt of urine and vomit. The photos on the website we used are nothing like the actual hotel!! Horrible!! ##### Holly Pops ### 2/10 Terrible #### john harrow Sep 13, 2012 Disliked: Cleanliness, staff & service, room comfort #### slum in middle of hagley rd broken bed,broken window.dirty room..unfriendly staff.. ##### john harrow ### 2/10 Terrible #### Badger Jul 11, 2012 Disliked: Cleanliness, staff & service, room comfort #### Unclean We booked in were directed to the lift, the corridors were filthy with wall paper falling off the walls the carpets were patched with tape which was pealing away and dangerous. On entering the room we found that the curtain was just hanging and could not be drawn, the ensuite was in a cupboard and grimy with mould - we simply walked out and left the hotel we could not spend a night there ##### Badger ### 2/10 Terrible #### Bexismaname Apr 11, 2012 Disliked: Cleanliness, staff & service, room comfort #### Diabolical stay appalled by the staff and hotel no stars deserved 1st room had a broken bed and wires hanging from the bathroom ceiling. I had to argue with the recptionist to give me another room i got another room to my amazment it was worse then the first it had a dirty shower and wash basin, a table on top of the watdrobe, doodles all over the walls, uncovered wires on the ceiling and the heating did not work. After complaining a second time i did not get a room change but was told by the receptionist that they do not get anything out of me bein happy or annoyed with the hotel and i should just take the electric heater ##### Bexismaname ### 2/10 Terrible #### Disgusted stayer222 Feb 10, 2012 Disliked: Cleanliness, staff & service, room comfort #### AVOID AT ALL COSTS Avoid this hotel i know it's cheap but it is horrendous i have stayed in many hotels and never said a bad word but this hotel is disgusting, firstly arrived got to my room which looked like something from steptoe and son with dirty bed sheets on the single bed stained carpets and ripped furniture i managed to get moved to another room with clean linen but it was still awful ripped sheets, brokend furniture. The communual areas are tatty this place just really needs to be shut down. in summary AVOID ##### Disgusted stayer222 ### 8/10 Good #### daveishere Jan 3, 2012 Liked: Cleanliness #### Good, Cheap Room for the Night Paid £23 for a room on New Years Eve, hotel was only 5-10 minute drive from Broad Street (B'ham) so perfect location for the nightlife. Room was clean, bathroom looked newly refurbished. Couldn't ask for anything else really for the price! Would return! ##### daveishere ### 2/10 Terrible #### Josie. Dec 7, 2011 Disliked: Cleanliness, staff & service, room comfort #### Never again!! As an independent single woman I thought the hotel was a disaster. Tv did not work, Bed was dirty, Bathroom had been refurbished, but overall not a good experience. ##### Josie. ### 6/10 Okay #### Reknak Nov 29, 2011 Liked: Staff & service Disliked: Room comfort #### Cheap weekend away Good value for money, the room had everything you would need for a short weekend break. Parts of the hotel need a bit of TLC and the decor is a bit dated, the room itself was comfortable. For the price, no complaints. ##### Reknak This review was submitted before 2018 and has not been verified. ### 2/10 Terrible #### None123 Nov 17, 2011 Disliked: Cleanliness, staff & service, room comfort #### Never Stop Here!!!! This hotel is cheap for a reason, the staff were rude people banging about in the night. Room was clean but needed serious upgrade. Never stop here! ##### None123 ### 8/10 Good #### Anonymous Feb 14, 2011 Liked: Cleanliness, staff & service #### Staff were polite&friendly but Staff were polite&friendly but hotel is in bad need of a refurb...the rooms are clean but desperately need updating..however good location for birmingham and free parking. ##### Anonymous ### 6/10 Okay #### Alberto, London, UK Feb 24, 2010 Disliked: Staff & service, room comfort #### Bad mattress, very uncared bathroom Apart from the quality of the hotel, the rest of the things were ok, except the breakfast, they only had English breakfast ##### Alberto ### 2/10 Terrible #### Sonika, London Feb 13, 2010 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Will never ever go again! Will never go back to that hotel! It was cold the whole time. The electricity used to come and go after every 5 min. When we complained no body bothered to change our room, the water was cold, the kettle wasn't working! It was a worst experience ever. ##### Sonika ### 8/10 Good #### Jürgen, Bönen, Deutschland Feb 9, 2010 Liked: Cleanliness, property conditions & facilities, room comfort #### Finger weg Eingangsbereich super, Zimmer: Schimmel,v erschlissene Möbel,dreckiges Bettzeug, hellhörig, defekte Heizung bei - 3 grad, Personal nicht sympathisch. Danke nie wieder. ##### Jürgen ### 8/10 Good #### Paul, Worcester Dec 22, 2009 Liked: Cleanliness, staff & service Disliked: Room comfort #### Good value for the single room single night charge! Nice hotel, very helpful reception staff. The room was very cold when i woke up, but i didnt contact anyone at reception so I can't complain. Generally a good hotel. ##### Paul ### 6/10 Okay #### Sofia Dec 11, 2009 Liked: Staff & service Disliked: Cleanliness #### por 80 euros 3 noches tampoco por 80 euros 3 noches tampoco se puede pedir más, aunque la limpieza en baños nunca está de más... la cama muy comoda y confortable eso sí.. ##### Sofia ### 8/10 Good #### Oliver Dec 6, 2009 Liked: Staff & service #### This hotel has improved greatly This hotel has improved greatly in the year since I last stayed there, with redecorated foyer and bar. The renovation will in time extend to all the rooms. Also the standard of cleanliness has improved markedly - I now rate it 'average' but before it would have been 'bad'. It clearly was once a good hotel but the tide of fashion has moved into central Birmingham leaving the Norfolk and other hotels along Hagley Road behind. It offers good value, a filling full English breakfast, friendly service, and a bus stop right out the front for direct access to city centre locations. And the new owners are committed to raising standards. ##### Oliver ### 8/10 Good #### Anonymous Dec 5, 2009 Liked: Staff & service #### On the positive side, renovated On the positive side, renovated rooms are clean and ok, though really cold now as the heating is too small for a double room, and its sometimes hard to get hot water from the shower. Very helpful staff, and close to the busstops. However, if you are unlucky to get a room that hasnt been renovated. Its a horrible first experience n you will have to ask to change your room. But whichever you eventually stay in u'll have to make do with the faults (TV remote, no intercom, heating....) All put together, u pay for what you get. Nice and cheap. Not as bad as i'd read previous reviews and has the potential to improve after renovations are complete.. ##### Anonymous ### 6/10 Okay #### sarabjit, leeds Dec 1, 2009 Disliked: Cleanliness, property conditions & facilities, room comfort #### you get what you pay for very cheep hotel, but if only looking for crash pad it works well. ##### sarabjit ### 4/10 Poor #### Anonymous Nov 29, 2009 Disliked: Cleanliness, staff & service #### Having seen the very promising Having seen the very promising images of this hotel on the internet, I was extremely disappointed to discover the small, shabby and smelly room I was first given. To get there, I had to use a corridor which looked like a building site, with both carpets and ceilings removed, and the walls in need of repair. Following my complaint to the reception, I was given another room which was just fine, although the decoration dated from the 1960s/70s. So so so so different from the nice images on the site - I could not believe it. I will definitely avoid this hotel at all costs in the future. I met other customers who had the same unpleasant experience. ##### Anonymous ### 6/10 Okay #### Anonymous Nov 26, 2009 #### Hotel could do with some renovation. Hotel could do with some renovation. Reception and lobby have been upgraded, bedrooms and bathrooms need the same attention as the reception area. I understand this will happen but progress seems slow. Very poor shower water pressure and difficult to adjust it. Ok for the price but if you are expecting more this is not the hotel for you ##### Anonymous ### 8/10 Good #### Marvin Oct 9, 2009 Disliked: Cleanliness #### The Norfolk Hotel is a work in The Norfolk Hotel is a work in progress as they are still carrying out buliding work etc. The room was a good size. Did not like 2 single beds joined together to make a double. The reception staff were a bit slow. But for the price the Norfolk hotel is great value for money. I looked at a number of reviews before we stay at the Norfolk Hotel and none of them were good. I am pleased to say that the facilities have improved. But there is still a long way for them to go before it up to standard. The new feel and look of the hotel is impressive and once they have completed the renovation I am sure that it will be a nice place to stay. I am sure that I would stay there again. ##### Marvin ### 2/10 Terrible #### Chung-I, Wien, A Oct 6, 2009 Disliked: Cleanliness, property conditions & facilities, room comfort #### Nie wieder Die Lage des Hotels ist direkt an einer stark befahrenen Strasse (sehr laut). Die Duschen (nach Zimmerwechsel habe ich 2 kennengelernt)sind mit Schimmelflecken übersät. WC Schalen voller Risse. Die Wände sind sehr dünn! Sobald im Nachbarzimmer geredet usw. wurde, konnte man alles mithören, mitunter bis 5.00 in der Früh. Die Matratzen sind total durchgelegen, jede Sprungfeder war zu spüren. Bettzeug alt , zerschlissen und geflickt. Angeblich wird das Hotel renoviert?! Im wahrsten Sinne: ein billiges Hotel. Wofür dieses Hotel 3 Sterne (3 zuviel) bekommen hat, ist mir schleierhaft? Das mit Abstand grauslichstes Hotel, das ich je besucht habe. Wenn nicht gerade Kongress wäre und die anderen Hotels ausgebucht sind, hätte ich gleich wieder ausgecheckt. ##### Chung-I ### 6/10 Okay #### B, Bristol Sep 27, 2009 Liked: Cleanliness #### Very cheap Given the rate, I am basically happy about this hotel. ##### B ## Expedia's Latest Trends ### Hotels > [The Bailey's Hotel London Kensington](https://www.expedia.ca/London-Hotels-The-Baileys-Hotel-London.h523223.Hotel-Information) > > [The Royal Horseguards, London](https://www.expedia.ca/London-Hotels-The-Royal-Horseguards.h25926.Hotel-Information) > > [Copthorne Tara Hotel London Kensington](https://www.expedia.ca/London-Hotels-Copthorne-Tara-Hotel-London-Kensington.h26145.Hotel-Information) > > [The Ritz London](https://www.expedia.ca/London-Hotels-The-Ritz-London.h28146.Hotel-Information) > > [President Hotel](https://www.expedia.ca/London-Hotels-The-President-Hotel.h54995.Hotel-Information) > > [Park Plaza London Riverbank](https://www.expedia.ca/London-Hotels-Park-Plaza-London-Riverbank.h1183908.Hotel-Information) > > [Bedford Hotel](https://www.expedia.ca/London-Hotels-Bedford.h54993.Hotel-Information) > > [Park Plaza County Hall London](https://www.expedia.ca/London-Hotels-Park-Plaza-County-Hall-London.h1742184.Hotel-Information) > > [Hilton Garden Inn London Heathrow Terminal 2 and 3](https://www.expedia.ca/London-Hotels-Hilton-Garden-Inn-London-Heathrow-Terminal-2-And-3.h33088275.Hotel-Information) > > [The Savoy](https://www.expedia.ca/London-Hotels-The-Savoy.h27158.Hotel-Information) > > [The Clermont London, Charing Cross](https://www.expedia.ca/London-Hotels-The-Clermont-London.h5169.Hotel-Information) > > [The Clermont London, Victoria](https://www.expedia.ca/London-Hotels-The-Clermont-London.h10939.Hotel-Information) > > [Park Plaza London Westminster Bridge](https://www.expedia.ca/London-Hotels-Park-Plaza-Westminster-Bridge-London.h3113039.Hotel-Information) > > [The May Fair, A Radisson Collection Hotel, Mayfair London](https://www.expedia.ca/London-Hotels-The-May-Fair.h7606.Hotel-Information) > > [The Westminster London, Curio Collection by Hilton](https://www.expedia.ca/London-Hotels-The-Westminster-London.h914179.Hotel-Information) > > [The Landmark London](https://www.expedia.ca/London-Hotels-The-Landmark-London.h438653.Hotel-Information) > > [Strand Palace Hotel](https://www.expedia.ca/London-Hotels-The-Strand-Palace-Hotel.h179.Hotel-Information) > > [St Martins Lane London, a Morgans Originals hotel](https://www.expedia.ca/London-Hotels-St-Martins-Lane-London.h470865.Hotel-Information) > > [Sofitel London Heathrow](https://www.expedia.ca/London-Hotels-Sofitel-London-Heathrow.h1740977.Hotel-Information) > > [Royal National Hotel](https://www.expedia.ca/London-Hotels-The-Royal-National-Hotel.h55001.Hotel-Information) > > [Leonardo Royal Hotel London City - Tower of London](https://www.expedia.ca/London-Hotels-Leonardo-Royal-London-City-Tower-Hill.h530052.Hotel-Information) > > [Holiday Inn London - Kensington High St. by IHG](https://www.expedia.ca/London-Hotels-Holiday-Inn-London-Kensington-High-St.h9789.Hotel-Information) > > [Park Plaza Victoria London](https://www.expedia.ca/London-Hotels-Park-Plaza-Victoria-London.h801796.Hotel-Information) > > [Zedwell Piccadilly Circus](https://www.expedia.ca/London-Hotels-Zedwell-Piccadilly-Trocadero.h42297074.Hotel-Information) > > [Sea Containers London](https://www.expedia.ca/London-Hotels-Sea-Containers-London.h8466215.Hotel-Information) > > [citizenM Tower of London](https://www.expedia.ca/London-Hotels-CitizenM-Tower-Of-London.h14736047.Hotel-Information) > > [The Langham, London](https://www.expedia.ca/London-Hotels-The-Langham.h22099.Hotel-Information) > > [The Tower Hotel, by Thistle](https://www.expedia.ca/London-Hotels-The-Tower-Hotel.h2479.Hotel-Information) > > [Kimpton Fitzroy London by IHG](https://www.expedia.ca/London-Hotels-Kimpton-Fitzroy-London.h21514.Hotel-Information)