Title: Blue Piano - Latest Guesthouse Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Blue Piano Edwardian guesthouse with a restaurant and a bar ![Garden](https://images.trvl-media.com/lodging/91000000/90190000/90185000/90184975/49efb603.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Garden](https://images.trvl-media.com/lodging/91000000/90190000/90185000/90184975/2e6d135b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/91000000/90190000/90185000/90184975/007f7379.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/91000000/90190000/90185000/90184975/7b011508.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Double Room](https://images.trvl-media.com/lodging/91000000/90190000/90185000/90184975/f6d1aeee.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Blue Piano Guesthouse blends tranquility with urban convenience. Guests enjoy the garden, restaurant, bar, and WiFi. The conference space adds functionality, and the location offers easy access to nearby Broad Street, which previous visitors particularly value. 7.8 Good ## Popular amenities - Bar - Parking included - Free WiFi - Restaurant - Business services ## Room options ### Check availability for these dates Tonight [Nov. 8 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=90184975&PinnedHotelID=90184975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=90184975&PinnedHotelID=90184975&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 9 - Nov. 10](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=90184975&PinnedHotelID=90184975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=90184975&PinnedHotelID=90184975&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=90184975&PinnedHotelID=90184975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=90184975&PinnedHotelID=90184975&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=90184975&PinnedHotelID=90184975&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=90184975&PinnedHotelID=90184975&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 5 of 5 rooms ![Standard Double Room](https://images.trvl-media.com/lodging/91000000/90190000/90185000/90184975/3de59bbe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Individually furnished Individually decorated Heating Flat-screen TV Portable fan Shower/tub combination Private bathroom Hair dryer Individually furnished Individually decorated Heating Portable fan Hair dryer Private bathroom - Sleeps 2 - 1 Double Bed ![Deluxe Double Room](https://images.trvl-media.com/lodging/91000000/90190000/90185000/90184975/ce909029.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 7.0 Good 2 reviews ### Highlights Individually furnished Individually decorated Heating Flat-screen TV Portable fan Shower/tub combination Private bathroom Hair dryer Individually furnished Individually decorated Heating Portable fan Hair dryer Private bathroom - Sleeps 2 - 1 Queen Bed ![Executive Double Room](https://images.trvl-media.com/lodging/91000000/90190000/90185000/90184975/b34aff63.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double Room ### Highlights Separate sitting area Individually furnished Individually decorated Heating Flat-screen TV Portable fan Separate bathtub and shower Private bathroom Separate sitting area Individually furnished Individually decorated Heating Portable fan Hair dryer - Sleeps 2 - 1 Queen Bed ![Family Double Room](https://images.trvl-media.com/lodging/91000000/90190000/90185000/90184975/ec41009e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Double Room ### Highlights Individually furnished Individually decorated Heating Flat-screen TV Portable fan Separate bathtub and shower Private bathroom Hair dryer Individually furnished Individually decorated Heating Portable fan Hair dryer Private bathroom - City view - Sleeps 4 - 1 Queen Bed and 2 Twin Beds ![Traditional Double Room](https://images.trvl-media.com/lodging/91000000/90190000/90185000/90184975/e19855ba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Double Room ### Highlights Individually furnished Individually decorated Heating Flat-screen TV Portable fan Shower/tub combination Private bathroom Hair dryer Individually furnished Individually decorated Heating Portable fan Hair dryer Private bathroom - City view - Sleeps 4 - 2 Queen Beds ## You may also like Ad ![Bar (on property)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/58000000/57680000/57679100/57679060/7cc1d5c0_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Aloft Birmingham Eastside Birmingham City Centre - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 891 reviews CA $103 CA $124 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Birmingham-Hotels-Aloft-Birmingham-Eastside-Locks.h57679060.Hotel-Information?chkin=2025-11-23&chkout=2025-11-24&rm1=a2®ionId=6023342&destination=Birmingham (and vicinity)&destType=MARKET&latLong=52.478271,-1.89513&searchId=b8403c93-0390-42ab-b23c-a5f808785c1e&top_cur=CAD) Ad ![Daily full breakfast (GBP 15 per person)](https://images.trvl-media.com/lodging/98000000/97240000/97234700/97234604/6f3ef1c0.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Indigo Coventry by IHG Coventry - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBirmingham-Hotels-Blue-Piano.h90184975.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBirmingham-Hotels-Blue-Piano.h90184975.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C52.47086%2C-1.92227&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=1JDYEikNsH7jV4A8juRnDfasnTA=) 26 Harborne Rd, Birmingham, England, B15 3AA #### What's nearby - Broad Street - 6 min walk - 0.5 km - Utilita Arena Birmingham - 13 min walk - 1.1 km - International Convention Centre - 16 min walk - 1.4 km - The Mailbox - 16 min walk - 1.4 km - Bullring & Grand Central - 3 min drive - 2.3 km #### Getting around - Edgbaston Village Station - 2 min walk - Birmingham Five Ways Station - 9 min walk - Birmingham Airport (BHX) - 27 min drive #### Restaurants - ‪Starbucks - ‬2 min walk - ‪La-Pop! - ‬7 min walk - ‪West 12 - ‬3 min walk - ‪Domino's Pizza - ‬4 min walk - ‪Nando's - ‬9 min walk ## About this property ### Blue Piano Guesthouse near Utilita Arena Birmingham Close to Broad Street and International Convention Centre, Blue Piano provides a garden, a bar, and conference space. In addition to a restaurant, guests can connect to free in-room WiFi, with speed of 25+ Mbps. You'll also find perks like: - Free self parking - Access to a nearby health club, outdoor furniture, and 1 meeting room - Smoke-free premises, wedding services, and coffee/tea in the lobby Room features All guestrooms are individually furnished, and boast comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks like free WiFi and desk chairs. More conveniences in all rooms include: - Highchairs and travel cribs - Free toiletries and hair dryers - Wardrobes/closets, heating, and portable fans ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/1000000/20000/15900/15848/76e4e52d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Best Western Plough & Harrow Hotel Westside - Free WiFi - Restaurant - Breakfast available - Parking available 8.0 Very good 1,002 reviews CA $85 CA $102 total includes taxes & fees Nov 16 - Nov 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=15848&PinnedHotelID=15848&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property - evening/night](https://images.trvl-media.com/lodging/13000000/12610000/12605100/12605058/03484a14.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Park Regis Birmingham Birmingham City Centre - Free WiFi - Restaurant - Air conditioning - Gym 8.4 Very good 1,003 reviews CA $118 CA $141 total includes taxes & fees Nov 30 - 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Free WiFi - Restaurant - Air conditioning - Breakfast available 8.8 Excellent 2,823 reviews CA $118 CA $142 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=789053&PinnedHotelID=789053&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transportation - Free uncovered self parking on site ### Food and drink - A bar/lounge - A restaurant - Coffee and tea in common areas ### Family friendly - High chair - Travel crib ### Conveniences - Guidebooks ### Guest services - Housekeeping (once per stay) - Proposal/romance packages - Wedding services ### Business services - 689 square feet of conference space - Meeting room ### Outdoors - Garden - Outdoor furniture ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only - Well-lit path to entrance ### More - 3 floors - Edwardian architecture - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - Restaurant dining guides ### More - Desk - Desk chair - Heating - Individual decor - Individual furnishings - Iron/ironing board on request - Laptop workspace - Laptop-compatible safe - Portable fan ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 10:00 PM Late check-in subject to availability Late check-in fee: GBP 15 for check-in between 10:00 PM and 7:00 AM Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions The front desk is open Tuesday - Saturday (7:00 AM - 10:30 PM) and Sunday - Monday (10:00 AM - 8:00 PM) Front desk staff will greet guests on arrival at the property If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Late check-in fee: GBP 15 for check-in between 10:00 PM and 7:00 AM The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival. Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit ### We should mention This property does not have elevators ### Property is also known as Blue Piano Guesthouse Blue Piano Birmingham Blue Piano Guesthouse Birmingham ## Frequently asked questions ### Is Blue Piano pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Blue Piano? > Self parking is free at this property. ### What time is check-in at Blue Piano? > Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Late check-in is available from 10:00 PM– 7:00 AM for a fee of GBP 15. ### What time is check-out at Blue Piano? > Check-out is at 11:00 AM. ### Where is Blue Piano located? > Located in Edgbaston, this guesthouse is within a 10-minute walk of Hagley Road and Broad Street. Utilita Arena Birmingham and The Mailbox are also within 1 mi (2 km). Edgbaston Village Station is only a 2-minute walk and Five Ways Tram Stop is 9 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Blue Piano Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 34 8 - Good 23 6 - Okay 17 4 - Poor 5 2 - Terrible 6 ### 8.0/10 Cleanliness ### 7.8/10 Staff & service ### 6.6/10 Amenities ### 7.0/10 Property conditions & facilities ### 7.6/10 Eco-friendliness ### 8/10 Good #### Robert Oct 12, 2024 Liked: Cleanliness Nice building. Had what we needed. ##### Robert Stayed 1 night in Oct 2024 ### 8/10 Good #### Ricardo Jul 1, 2025 Liked: Cleanliness, room comfort #### A very peaceful weekend break It was very quiet and comfortable. We only saw one other soul during our stay, a man who briefly emerged from a doorway to give us our room key. Further staff communication is indicated by mobile phone numbers sellotaped to doors and other surfaces. The extractor fan in the bathroom didn't work and the room was rather stuffy in the heatwave - a small fan helped a bit. We had a very nice breakfast at Boston Tea Party, a few metres away. ##### Ricardo Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Faraz Nov 17, 2024 Good spacious rooms with on site parking facility terrible sound of toilet door needs oil Lighting should be improved as well ##### Faraz Stayed 1 night in Nov 2024 ### 2/10 Terrible #### Tanya Jul 9, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Disgusting! I don't know where to start...I can only presume that any positive reviews or ratings of these premises must clearly be based on the restaurant rather than the rooms. Everything in this room was filthy. There was evidence of vermin, cockroach traps under the bed, broken sink, torn curtains, the windows do not shut. Smashed windows seen on the outside of the building. The only evidence that this was the same property as the one advertised on the website was the blue piano in the entrance. No staff available after 9pm. Absolutely no way is this a 3 star property. Avoid! ![](https://a.travel-assets.com/ugc/hotel-reviews/f19af511-a07e-482a-8ec1-a82e785bef2f-1752067680853.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c818cbf0-000c-484e-9854-a3e5343c1c7c-1752067690446.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2cd5ef98-b217-4d6c-986b-d1e923f5926f-1752067698876.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/aae226fe-c693-4e88-9a79-18d777bb5988-1752067725661.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tanya Stayed 1 night in Jul 2025 ### 4/10 Poor #### Kayleigh Jun 24, 2025 Disliked: Amenities, property conditions & facilities Room was fine, area was ok. Short walk to tram stop. Check in was very difficult though. Called a number, gave us the door code, told us to find a key in a basket and go to that room. Nobody around at all! Went to the room and went out for the night to a concert. 4 missed calls, 10:40pm being the last after the concert had finished, my partner had a text asking “is this \[surname\]?” and asking for payment. If they sorted check in, they’d get payment then! Getting back at 11:45pm, tired and having travelled 5 hours in the day to meet someone when you’re back in the premises so you can pay just felt awkward, uninviting and made a bit of a vibe ##### Kayleigh Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Greg Feb 1, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Quiet and comfortable The room was very spacious, warm and comfortable. It was ideally situated for where I needed to be. The bar / restaurant was not at all busy, so there was no noise to speak of. My room was on the furst floor and I had a fantastic sleep. My only slight reservation about the room was a broken bath panel. It dated the bathroom, whish was otherwise spacious and clean. Will definitely be staying here again. ##### Greg Stayed 1 night in Jan 2024 ### 4/10 Poor #### Sally Mar 8, 2025 Disliked: Amenities, property conditions & facilities The Picture that is advertised on you Your site is Totally different to the real picture. !! The Property is very tired , very dated Electrical Sockets needs attention Sink needs to be replaced , Due to crack through Basin. Found Rodent box placed behind Bed Sticky tape on Door frame Curtains to be rehung ,as much of curtain was detached from Curtain Rail Shower tap to allow water flow from tap to shower head Stiff/Stuck -Not working so We couldn’t take a Shower !! Not at all worth the Money we Paid Very disappointing ##### Sally Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Andy Oct 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff, very good food and the comfiest hotel bed I have slept in. Great location for a night out in Birmingham ##### Andy Stayed 2 nights in Oct 2025 ### 6/10 Okay #### Ron Jul 17, 2025 Disliked: Staff & service We had to phone for someone. Sadly, check-in was slow in waiting for someone to come and attend. Basic room which AA would give 2 star rating. Photos online of parking shows tarmac but its actually pebbled. It is clean and a fan waa supplied. Plenty of tea & coffee in the room. Easy walking distance to city centre for utilita arena and plenty of places to eat and drink, which are open very late ##### Ron Stayed 1 night in Jul 2025 ### 6/10 Okay #### Verified traveller Jul 15, 2025 Liked: Cleanliness, room comfort Disliked: Staff & service #### Really hard to contact anyone The rooms are not bad, a little dated but fine. The service however is not good, I've been trying to contact them for weeks to get an invoice but to no avail. ##### Verified traveller Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Dawn Jun 20, 2025 Liked: Cleanliness Disliked: Amenities Liked - brilliant location, clean, comfortable, good value Disliked - building closed up and hsd to call to check in, supposed to have a bar and restaurant but no sign of them being open ##### Dawn Stayed 1 night in Jun 2025 ### 8/10 Good #### Dave Jun 5, 2025 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service Arriving at the door with a phone number to ring isnt the warmest of welcomes. Given key and found room in a lovely building. Room was large, good wifi, has parking, close to a big Morrisons, lots of positives. No breakfast offered, did try the food in evening. Far too salty and expensive for what it was. Big homeless problem local. Would stay again. ##### Dave Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Tiara May 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Would recommend 👍 Lovely little guest house with the restaurant below it. The person at the checkout was welcoming and friendly, he brought my luggage up for me to my room which is really helpful because there's no lift, only stairs. Food was delicious (Asian-approved spiciness) and staff was nice. On the Sat evening when I was there , there had been a live band playing outside the restaurant area, they had a stage for live performances. Lovely atmosphere with good food and music. Although if you're trying to get an early rest when a live band is playing (think it ends around 12am) , it would be a bit challenging.. Only thing I would say is that the room doors are not auto-locked so you'll need to remember to lock your room door every time you come out -but it's still relatively safe because they've a main door to the rooms that's auto-locked. During outside of restaurant hours, there won't be anyone there but I was able to safely leave my luggage at the reception before coming back to pick it up about 2 hours later without any issues since the main entrance is auto-locked. Would definitely come back to stay if I'm attending an event nearby again. It's situated in a nice area of Birmingham as well, and Morrisons is just across the road. ##### Tiara Stayed 2 nights in May 2025 ### 6/10 Okay #### Mark Apr 9, 2025 Liked: Staff & service Disliked: Property conditions & facilities #### Not to a good standard Stopped over and have to say for the price i paid i was disappointed with the room. Its very old and tired in needxof a refurbishment ![](https://a.travel-assets.com/ugc/hotel-reviews/0E9D7E99A92120837F927877833AE57000F382FB1744202212591.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/C9934344B323BAE01617F6E05565423EE06EFBD51744202212403.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2C2A4203F25EAF091C36AC83B8EB823EF10419431744202213124.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6B9E3C1179B789C8211811212FDDC8C46442C65E1744202213122.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mark Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Kassidy Mar 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Blue Piano is a wonderful place to stay in Birmingham and I would personally recommend it to anybody who is considering a trip to Birmingham! The staff are hospitable, accomodating and kind! We really enjoyed our stay and would love to return. ##### Kassidy Stayed 1 night in Mar 2025 ### 6/10 Okay #### Verified traveller Feb 11, 2025 Disliked: Cleanliness, property conditions & facilities #### Ok for somewhere to put head down The bed was comfy and clean perfectly made but the cleaning of the room was not dust everywhere and dirt rubbish under the bed curtains not hung properly and really grubby windows I spent first hour of stay cleaning both rooms except under the beds didn't want to touch the stuff. I felt like the housekeeper just went in made the bed after cleaned bathroom and added towels didn't care about the dust on the skirting boards etc I have have an allergy so had to double my medication as couldn't find anyone to speak to. Bathroom spacious clean but very damaged huge crack in sink and plug broken marks on the wall towel rails etc not fixed securely on the wall Kettle and fridge in the one bedroom on floor had to clean myself. TV remote not working and so many chipped furnishings just need to put something over the top so can't be seen and all walls had marks on them or chipped paintwork. I feel that there was no proudness from them for their property The restaurant that is attached is wonderful was chosen as son is coeliac and it was good this is why we chose to stay as it hard to find coeliac certified places to eat I was glad that it was very different standard to the hotel section. As we were just using the room to sleep as busy schedule it was ok to just get some sleep so we stayed. It was a real shock when first walk in to room such a shame. I wrote an email to hotel with no reply as yet ![](https://a.travel-assets.com/ugc/hotel-reviews/4206AE7217688E55A4E3E4A68850FA2469358E961739264788049.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/008232C735186932FB77FF8D80C950FDAC6646B71739264798501.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0AE90682BD16AE129BF1D473AF77B3195A2B03D41739264789786.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2AE280562F7E2B6F18D6101F4DF46EDCB455F9791739264797084.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Clive Dec 19, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel ##### Clive Stayed 1 night in Dec 2024 ### 2/10 Terrible #### Tina Nov 28, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Poor. On phoning the mobile number attached to the front door, a member of the kitchen staff let us in and supplied the key to Room 7. This room is unacceptable, with shredded net curtains at the window. The same staff member phoned someone, who arranged for us to have Room 1 instead. Whilst an improvement on Room 7, it is way below an acceptable standard, and should not be let out until cleaned up, at the very least. ![Damaged bath side panel.](https://a.travel-assets.com/ugc/hotel-reviews/F83A265C008357A814C3ABFC0499E47A22F070001732810989037.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Damaged radiator panel. ](https://a.travel-assets.com/ugc/hotel-reviews/D45B5EA81DA76E4A52F2D17B9E1426963B5A83971732810989099.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Filthy sockets.](https://a.travel-assets.com/ugc/hotel-reviews/C0BD0F1057B3D9A66077188914E58B2395D916E21732810989179.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Poor position of kettle. ](https://a.travel-assets.com/ugc/hotel-reviews/76A57E25178085A6589C22D45E6CBA90580DE8911732810988830.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tina Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Anthony Nov 27, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very warm welcome and allowed to check in early without any issue. Pleasant stay throughout. ##### Anthony Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Donna Nov 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent 👍 ##### Donna Stayed 1 night in Nov 2024 ### 2/10 Terrible #### Tim Nov 1, 2024 Disliked: Staff & service, amenities, property conditions & facilities Mould in the bathroom. Shower curtain not adequate Radiator on hot all night, no way of turning it off Dining room cold and cheerless. Staff indifferent. ##### Tim Stayed 1 night in Oct 2024 ### 6/10 Okay #### kathryn Oct 27, 2024 Liked: Cleanliness Disliked: Property conditions & facilities Arriving at the property, it looked lovely, once inside it was quite dated. If you have trouble walking there are three flights of stairs with no lift, Lucky that wasn’t the case for us. Once in our room the heat nearly knocked you out.It was ridiculous, we were in able to turn the radiators down as the knob had been snapped off. Also reported to reception that the TV did not work, a member of staff came to try n fix it but to no avail. I asked could he change it with another TV in an empty room whilst we were out. Upon our return, nothing had been done. Will not be visiting again. ##### kathryn Stayed 1 night in Oct 2024 ### 10/10 Excellent #### James Oct 3, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Amazing restaurant and staff ameliorated any issues ##### James Stayed 4 nights in Sep 2024 ### 10/10 Excellent #### hannah Sep 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved the food options on the menu it was a nice change from the hotels i go to ##### hannah Stayed 1 night in Sep 2024 ### 2/10 Terrible #### Yogesh Aug 28, 2024 Disliked: Staff & service, amenities, property conditions & facilities Though booked and paid for, I was not able to check in and had to find another hotel for overnight stay. ##### Yogesh Stayed 1 night in Aug 2024 ## Expedia's Latest Trends ### Hotels > [The Bailey's Hotel London Kensington](https://www.expedia.ca/London-Hotels-The-Baileys-Hotel-London.h523223.Hotel-Information) > > [The Royal Horseguards, London](https://www.expedia.ca/London-Hotels-The-Royal-Horseguards.h25926.Hotel-Information) > > [Copthorne Tara Hotel London Kensington](https://www.expedia.ca/London-Hotels-Copthorne-Tara-Hotel-London-Kensington.h26145.Hotel-Information) > > [The Ritz London](https://www.expedia.ca/London-Hotels-The-Ritz-London.h28146.Hotel-Information) > > [President Hotel](https://www.expedia.ca/London-Hotels-The-President-Hotel.h54995.Hotel-Information) > > [Park Plaza London Riverbank](https://www.expedia.ca/London-Hotels-Park-Plaza-London-Riverbank.h1183908.Hotel-Information) > > [Bedford Hotel](https://www.expedia.ca/London-Hotels-Bedford.h54993.Hotel-Information) > > [Park Plaza County Hall London](https://www.expedia.ca/London-Hotels-Park-Plaza-County-Hall-London.h1742184.Hotel-Information) > > [Hilton Garden Inn London Heathrow Terminal 2 and 3](https://www.expedia.ca/London-Hotels-Hilton-Garden-Inn-London-Heathrow-Terminal-2-And-3.h33088275.Hotel-Information) > > [The Savoy](https://www.expedia.ca/London-Hotels-The-Savoy.h27158.Hotel-Information) > > [The Clermont London, Charing Cross](https://www.expedia.ca/London-Hotels-The-Clermont-London.h5169.Hotel-Information) > > [The Clermont London, Victoria](https://www.expedia.ca/London-Hotels-The-Clermont-London.h10939.Hotel-Information) > > [Park Plaza London Westminster Bridge](https://www.expedia.ca/London-Hotels-Park-Plaza-Westminster-Bridge-London.h3113039.Hotel-Information) > > [The May Fair, A Radisson Collection Hotel, Mayfair London](https://www.expedia.ca/London-Hotels-The-May-Fair.h7606.Hotel-Information) > > [The Westminster London, Curio Collection by Hilton](https://www.expedia.ca/London-Hotels-The-Westminster-London.h914179.Hotel-Information) > > [The Landmark London](https://www.expedia.ca/London-Hotels-The-Landmark-London.h438653.Hotel-Information) > > [Strand Palace Hotel](https://www.expedia.ca/London-Hotels-The-Strand-Palace-Hotel.h179.Hotel-Information) > > [St Martins Lane London, a Morgans Originals hotel](https://www.expedia.ca/London-Hotels-St-Martins-Lane-London.h470865.Hotel-Information) > > [Sofitel London Heathrow](https://www.expedia.ca/London-Hotels-Sofitel-London-Heathrow.h1740977.Hotel-Information) > > [Royal National Hotel](https://www.expedia.ca/London-Hotels-The-Royal-National-Hotel.h55001.Hotel-Information) > > [Leonardo Royal Hotel London City - Tower of London](https://www.expedia.ca/London-Hotels-Leonardo-Royal-London-City-Tower-Hill.h530052.Hotel-Information) > > [Holiday Inn London - Kensington High St. by IHG](https://www.expedia.ca/London-Hotels-Holiday-Inn-London-Kensington-High-St.h9789.Hotel-Information) > > [Park Plaza Victoria London](https://www.expedia.ca/London-Hotels-Park-Plaza-Victoria-London.h801796.Hotel-Information) > > [Zedwell Piccadilly Circus](https://www.expedia.ca/London-Hotels-Zedwell-Piccadilly-Trocadero.h42297074.Hotel-Information) > > [Sea Containers London](https://www.expedia.ca/London-Hotels-Sea-Containers-London.h8466215.Hotel-Information) > > [citizenM Tower of London](https://www.expedia.ca/London-Hotels-CitizenM-Tower-Of-London.h14736047.Hotel-Information) > > [The Langham, London](https://www.expedia.ca/London-Hotels-The-Langham.h22099.Hotel-Information) > > [The Tower Hotel, by Thistle](https://www.expedia.ca/London-Hotels-The-Tower-Hotel.h2479.Hotel-Information) > > [Kimpton Fitzroy London by IHG](https://www.expedia.ca/London-Hotels-Kimpton-Fitzroy-London.h21514.Hotel-Information)