Suite, 1 King Bed, Non Smoking, Hot Tub (with Sofabed)
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Reviews of SureStay by Best Western Gulfport

2.5 out of 5
SureStay by Best Western Gulfport
9265 Canal Road, Gulfport, MS

Reviews

7.0

Good

Rating 10 - Excellent. 89 out of 378 reviews" "
Rating 8 - Good. 122 out of 378 reviews" "
Rating 6 - Okay. 73 out of 378 reviews" "
Rating 4 - Poor. 41 out of 378 reviews" "
Rating 2 - Terrible. 53 out of 378 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Liked: Staff & service, property conditions & facilities
Very clean nice rooms, quite not busy lot.
Stayed 3 nights in Mar 2024
Response from Riya on Apr 29, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Felicia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cash deposit
Stayed 1 night in Mar 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
For the price of well under 100 a night. You could not find a better place. Very clean great newer bedding quite… very nice roomy. Thanks
Stayed 3 nights in Mar 2024
Response from Riya on Mar 22, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

JIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Riya on Mar 22, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Casandra

Stayed 2 nights in Jan 2024
Response from Riya on Mar 22, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tomi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was cold but great
Stayed 1 night in Dec 2023
Response from Riya on Mar 22, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Nov 2023
Response from Riya on Mar 22, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Deontae

Stayed 1 night in Dec 2023

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel away from the airport
The Legacy is a decent place to stay. Great check in. Ive stayed at other economy hotels in Gulfport, but they are near the airport and Keesler AFB is not far away. Those hotels are directly on the flight path and many times i would be waken up during the day by military jets. I wok from 6pm to 630am. Legacy offers a quiet peaceful sleep.
Stayed 3 nights in Nov 2023
Response from Riya on Mar 22, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Nov 2023
Response from Riya on Mar 22, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Allan

Travelled with group
Had a problem with the TV. To small of bath towels had to ask for another roll of T paper
Stayed 3 nights in Oct 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Riya on Mar 22, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Hassanali

Travelled with family
Disliked: Amenities, property conditions & facilities
Breakfast very limited Bread, butter and jelly pack,no eggs, no fruits, no bagels coffee taste less. No complimentary water in room. Bathroom No shampoo, conditioner, body wash or soaps. Room have bad smells, and there is no land line phone to contact front desk Personally i won't refer to any one.
Stayed 1 night in Oct 2023

6/10 Okay

Laura, Gainesville

Liked: Cleanliness, staff & service
Musty odor in room
Stayed 1 night in Sep 2023

10/10 Excellent

Pernambucano

Stayed 2 nights in Jul 2023
Response from Riya on Mar 22, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Jessica

Travelled with family
Disliked: Amenities, property conditions & facilities
The room smelled like mold, smoke, and stale. There were only 2 sets of towels. There was no one to bring towels to us after hours. The continental breakfast was very limited and hardly anything to choose from. I paid almost $100 for one night and didn’t get satisfactory treatment. Will never stay there again.
Stayed 1 night in Aug 2023

10/10 Excellent

Janie

Liked: Amenities, property conditions & facilities
Clean hotel no loud neighbors. Internet spotty but enjoyed being 10 min from the beach
Stayed 2 nights in Jul 2023
Response from RIA on Jul 28, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet motel
Stayed 1 night in Jul 2023
Response from RIA on Jul 28, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Yvonne E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was ok I wasn’t there much but I didn’t have any problems
Stayed 4 nights in Jul 2023
Response from RIA on Jul 28, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The motel is clean and quiet and it’s not in a busy section of town. I would stay there again.
Stayed 1 night in Jul 2023
Response from Riya on Jul 18, 2023
Thank you for your awesome review. We are glad you have enjoyed your stay. Please come back and visit us soon.

8/10 Good

Deborah

Travelled with family
Our stay was fine. We stayed for a funeral, so it really didn’t matter about the motel. We were there for 15 hours. It was serviceable and the front desk gentleman was polite and helpful.
Stayed 1 night in Jul 2023
Response from RIA on Jul 8, 2023
THANK YOU.

2/10 Terrible

Tiffani

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here
The appearance was clease but its old and musty. Mold and mildew filled the air in the room. Towels are old worn and small. Pillows are the same. I dont normally have back pain but the bed was so bad i woke up with back aches. Its also a haven for prostitutes. The only thing good i can say is the air conditioner was amazing.
Stayed 2 nights in Jul 2023
Response from Riya on Jul 18, 2023
Thank you for your review, we apologize for any inconveniences, your input is valuable to us and we have already made changes to our housekeeping team and we hope next time you will have a better experience.

10/10 Excellent

Jonathon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They were very nice and polite There wasn't anything I disliked
Stayed 3 nights in Jul 2023
Response from RIA on Jul 7, 2023
THANK YOU.

10/10 Excellent

Matthew

Stayed 1 night in Jul 2023
Response from RIA on Jul 28, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Chris

Business traveller
Disliked: Staff & service, property conditions & facilities
terrible
Stayed 2 nights in Jun 2023

10/10 Excellent

Jimmie

Stayed 3 nights in Jun 2023
Response from RIA on Jul 7, 2023
THANK YOU!

8/10 Good

Margainia

Liked: Staff & service
The customer service was great! I would stay there again. Its an older motel than requires remodeling. The facility was clean and there was a continental breakfast available.
Stayed 1 night in Jun 2023
Response from Riya on Jun 14, 2023
Thank you Margainia for your review!

8/10 Good

James, Monroe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Brand new parking lot and upgraded facilities. Staff was very accommodating. Easy to get in and out and close to the freeway yet quiet.
Stayed 2 nights in May 2023
Response from Riya on Jun 14, 2023
Thank you James for your review!

6/10 Okay

Eugene

Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from Riya on Jun 14, 2023
Thank you Eugene for your review!

8/10 Good

Deena

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
You get what you pay for. That’s anywhere you stay. The front desk was very nice. It was quiet even with a truck stop next door. When you first walk in the room, it smelled wet and moldy. Once the AC was put on 68, the smell eventually disappeared. For me the ned was way too hardcore I was very uncomfortable and the pillows are very soft.
Stayed 2 nights in May 2023
Response from Riya on May 20, 2023
Thank you Deena for your review!

10/10 Excellent

Sandra

Stayed 1 night in May 2023
Response from Riya on May 13, 2023
Thank you Sandra for your review!

8/10 Good

Daria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were traveling from Texas to Florida with an overnight stay in Gulfport. As others have said the property is dated and there was a slight musty smell to the room but I found our room clean, quiet overnight and the bed was very comfortable. The room had a microwave and small fridge so we were able to heat up our dinner and I was able to chill ice packs for my back since I have back issues. There was a waffle maker, cereal, toast, packaged pastries, milk, coffee and juice for breakfast in the morning. We paid $58 (tax included) for a king bed. I would stay again
Stayed 1 night in May 2023
Response from Riya on May 12, 2023
Thank you Daria for your review!

8/10 Good

Cody

Liked: Cleanliness, staff & service, room comfort
Worth the orice
This is an older Hotel and $90 a night. It lives up to expectations. The room had a bit of a musty smell but after running the ac awhile it wasn’t too bad. The bed was extremely comfortable and the ac worked really well. The location to the interstate is great. I didn’t like the feel of the carpet in bare feet. Felt a bit tacky.
Stayed 1 night in May 2023
Response from Riya on May 12, 2023
Thank you Cody for your review!

10/10 Excellent

Cindy

Stayed 1 night in May 2023
Response from Riya on Jun 14, 2023
Thank you for your awesome review. We are glad you have enjoyed your stay. Please come back and visit us soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Good value for price
Stayed 1 night in Apr 2023
Response from Riya on May 10, 2023
Thank you for your awesome review. We are glad you have enjoyed your stay. Please come back and visit us soon.

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Riya on May 10, 2023
Thank you for your awesome review. We are glad you have enjoyed your stay. Please come back and visit us soon.

10/10 Excellent

Stacey, Biloxi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly, great location, and was able to park directly in front of room.
Stayed 1 night in Apr 2023
Response from Riya on May 10, 2023
Thank you for your awesome review. We are glad you have enjoyed your stay. Please come back and visit us soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Ok but could use maintenance.
Room smelled musty and shower head sprayed out the side where it is screwed on to pipe.
Stayed 1 night in Apr 2023
Response from Riya on May 12, 2023
Thank you for your review, we apologize for any inconveniences, your input is valuable to us and we have already made changes to our housekeeping team and we hope next time you will have a better experience.

8/10 Good

JaQuina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Riya on May 12, 2023
Thank you for your review!

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Budget Choice
The owners (husband and wife) were awesome. They were extremely accommodating, the room was large, the bed was comfortable and the property was quiet - even though it sits near an interstate. I would stay here agin in a heartbeat.
Stayed 2 nights in Mar 2023
Response from Riya on May 10, 2023
Thank you for your awesome review. We are glad you have enjoyed your stay. Please come back and visit us soon.

8/10 Good

JaQuina

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
This is my second time staying here and honestly what I like the most about it is not having unnecessary pending transactions on my account. They allow you pay the deposit in cash, which receive upon check out.
Stayed 2 nights in Mar 2023
Response from Riya on May 10, 2023
Thank you for your review.

4/10 Poor

Brenda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
close to interstate 10
Stayed 4 nights in Mar 2023

8/10 Good

Danny

Travelled with partner
Liked: Staff & service
It was all good except the bath towels were so rough and sctatchy you couldnt dry off after a shower.
Stayed 1 night in Mar 2023
Response from Riya on May 12, 2023
Thank you for you review! We understand your issues and we are in the works to update. Please give us time and next time your stay will be a better experience.

8/10 Good

Kyle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Super convenient off of i10. Way safer then I thought it would be.
Stayed 1 night in Mar 2023
Response from Riya on May 10, 2023
Thank you for your review. We are glad you have enjoyed your stay. Please come back and visit us soon.

2/10 Terrible

Derek

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The mold scent was overwhelming and the room itself was very old and dated, with a stiff bed and unsanitary smell overall. Even when I asked for a different room, it was very smelly. I ended up sleeping in my car because I couldn’t even breathe properly. Very unsafe for respiratory issues or families with young children
Stayed 1 night in Mar 2023

8/10 Good

Faith

Travelled with group
Liked: Staff & service, amenities
I really enjoyed my stay at Legacy inn when I came to visit my boyfriend. The only issues we had was a couple of suspicious looking stains and a maintenance guy came around every morning knocking on our door, which freaked us out because we weren’t expecting any sort of house keeping during our stay. Lastly, the wifi worked the first day but it kept cutting in and out for the rest of our stay. Otherwise the shower was a nice pressure and temperature, and we used the fridge for a majority of our drinks and snacks we brought. The beds were comfortable and there were many lamps and different light sources to choose from.
Stayed 3 nights in Mar 2023

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfy beds. Unique design . Room was clean
Stayed 1 night in Mar 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Friendly staff, affordable, and clean
Stayed 3 nights in Feb 2023

10/10 Excellent

Lionel

Stayed 2 nights in Feb 2023

10/10 Excellent

Richard

Stayed 2 nights in Feb 2023