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Reviews of Bilbao City Center by abba Suites

3.5 out of 5
Bilbao City Center by abba Suites
Calle Huertas de la Villa 15, Bilbao, Bilbao

Reviews

9.8

Exceptional

Rating 10 - Excellent. 160 out of 182 reviews" "
Rating 8 - Good. 20 out of 182 reviews" "
Rating 6 - Okay. 1 out of 182 reviews" "
Rating 4 - Poor. 1 out of 182 reviews" "
Rating 2 - Terrible. 0 out of 182 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Larisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Me gusto muchisimo la propiedad y la recomiendo .
Stayed 3 nights in May 2024

10/10 Excellent

Vicki E, Beaverton

Liked: Cleanliness
Stayed 4 nights in May 2024

10/10 Excellent

sheila

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
After three weeks traveling around Spain we wanted to end our trip in a quiet, more “roomier” place than a hotel room. ABBA Suites was perfect! A well-equipped kitchen for the 3 days that we were there, a block away from a grocery store and a 15-minute walk to the Guggenheim Museum. The Old Town was about 20-minute walk but an enjoyable one dive a good part of it was walking along the riverside.
Stayed 4 nights in Apr 2024
Response from Bilbao City Center, General Manager on May 7, 2024
Dear Sheila,Thank you for taking the time to review your stay.It brings us immense pleasure to learn that you appreciated the tranquil atmosphere and spacious accommodation that our suites provide. Your satisfaction with the well-equipped kitchen and the convenience of having a grocery store so close is a testament to our commitment to guest comfort and autonomy.The location of abba Suites Bilbao City Center, a mere stroll away from the iconic Guggenheim Museum and the charming Old Town, is indeed one of our most beloved features. We are glad it contributed positively to your Bilbao experience.Furthermore, your commendation on the cleanliness of our rooms and the overall condition of the hotel is greatly valued. We take pride in maintaining high standards to ensure our guests enjoy a pristine environment. The positive feedback on the room amenities also affirms our efforts to provide an exceptional stay for everyone who visits us.We look forward to welcoming you back in the future.Best wishes,Bilbao City Center, General Manager

10/10 Excellent

Margit

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very modern, clean and safe.
Stayed 4 nights in Feb 2024
Response from Bilbao City Center, General Manager on Mar 21, 2024
Dear Fiona,Thank you for taking a moment to review your experience.We're delighted to hear you found our apartments modern, clean, and safe. Our team is committed to maintaining the highest standards of cleanliness and ensuring the security of our guests. We look forward to seeing you again in the future. Best wishes,Bilbao City Center, General Manager

10/10 Excellent

Alastair, Chelmsford

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Brilliant location to get around the whole city. Nice set up with all amenities considered. Definitely recommend.
Stayed 4 nights in Feb 2024
Response from Bilbao City Center, General Manager on Mar 2, 2024
Dear Alastair,Thank you for such a positive review.We're delighted to hear you found our location ideal for exploring the city and appreciated the amenities provided in our apartments. It's great to know that you would recommend our accommodation to others.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,Bilbao City Center, General Manager

10/10 Excellent

Dawn

Liked: Cleanliness, property conditions & facilities
Response from Bilbao City Center, General Manager on Jan 29, 2024
Dear Dawn,Thank you for taking the time to review your stay.We look forward to welcoming you back in the future.Best wishes,Bilbao City Center, General Manager

10/10 Excellent

Orphelia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fully equipped studio with kitchen and laundry utilities. Everything in perfect condition. Modern and cosy studio. Close to airport shuttle (1 stop, 20 minutes). Located 100 meters from Zubizurri bridge. Guggenheim and Casco Viejo right around the corner. Quiet stay and friendly staff. We spent four nights here and felt at home.
Response from Bilbao City Center, General Manager on Jan 23, 2024
Dear Helia,Thank you for taking the time to review your stay.We're thrilled to hear that you found the studio fully equipped and in perfect condition, which reflects our commitment to providing a homely experience with modern comforts. Our proximity to the airport shuttle and iconic landmarks such as the Guggenheim Museum and Casco Viejo is something we are proud of, and we're glad it contributed to your enjoyable stay. It's wonderful to know that the quiet atmosphere and the friendliness of our staff made a positive impact on your four-night stay.We all certainly look forward to seeing you in the future. Best wishes,Bilbao City Center, General Manager

10/10 Excellent

Surine

Travelled with family
Liked: Cleanliness, room comfort
Amazing!!!
This place was fantastic! We were a family of four staying in one room and a family of three staying in another. We had amazing staff at reception as well as cleaning. Everyone was so nice, helpful and kind! Will DEFINITELY stay here again on another trip!
Stayed 5 nights in Dec 2023
Response from Bilbao City Center, General Manager on Jan 23, 2024
Dear Guest,Thank you for this excellent review.It's heartwarming to hear that your family found our accommodations fantastic and that both the staff at reception and our cleaning team contributed positively to your stay. We're delighted to know that the comfort and cleanliness of our rooms met your expectations, and it's always a joy to hear that our guests are planning to return.We look forward to welcoming you back.Kind regards,Bilbao City Center, General Manager

10/10 Excellent

Derek

Liked: Cleanliness, room comfort
Great Stay in Bilbao
A wonderful stay at a comfortable suite -- we called it "our home in Bilbao." Close to many attractions and the staff was very helpful. Highly recommend!
Stayed 5 nights in Dec 2023
Response from Bilbao City Center, General Manager on Feb 5, 2024
Dear Derek,We are grateful for this kind review about your recent stay.We're thrilled to hear you found the suite comfortable and felt at home in our establishment. We also appreciate your kind words about our staff; we strive to provide helpful and friendly service to ensure our guests have a memorable experience.We look forward to the pleasure of welcoming you back on a future visit. Best wishes,Bilbao City Center, General Manager

10/10 Excellent

Z

Travelled with family
Liked: Cleanliness, room comfort
Excellent
Love the place. Walkable. Conveniently located. Quiet. Love that the place has a washing machine and dryer. Will stay again.
Stayed 4 nights in Nov 2023
Response from Bilbao City Center, General Manager on Jan 23, 2024
Dear Guest,Thank you for your kind review.We are thrilled to hear that our location was convenient and easily walkable for your needs. It’s great to know that the quietness of our apartments contributed to a pleasant stay for you. We also appreciate your positive remarks on the in-room washing machine and dryer, which many of our guests find incredibly useful during their stay.We look forward to welcoming you again.Kind regards,Bilbao City Center, General Manager

10/10 Excellent

Peggy Sue

Liked: Cleanliness, room comfort
Wonderful stay
We loved the apt. It was new and clean with everything we needed. The location was perfect and the staff were warm and accommodating. Will definitely stay here again when we return to Bilbao
Stayed 4 nights in Nov 2023
Response from Aintzane Arrieta, General Manager on Nov 16, 2023
Dear Peggy Sue,Thank you for taking a moment to review your experience.It is rewarding to know that you had such a pleasant experience with us. This inspires our team to continue upholding our high standards of service in the future.It's also great to know our location was so convenient for your needs.Best regards,Aintzane Arrieta, General Manager

8/10 Good

Melinda

Liked: Room comfort
Very big room and well equipped - the furnishings are beige and show the dirt and stains. For such a new property i wouldnt expect it to be that dirty
Stayed 4 nights in Oct 2023
Response from Aintzane Arrieta, General Manager on Nov 6, 2023
Dear Melinda,Thanks for taking the time to share your experience with us.We are delighted to hear that you found our apartment to be spacious and well-equipped. Our goal is to provide a comfortable and enjoyable stay for our guests, and we are glad that we were able to meet your expectations in this regard.However, we are concerned about your comments regarding the cleanliness of the furnishings. We take pride in maintaining a high standard of cleanliness in our apartments, and we apologize for any inconvenience this may have caused you. Rest assured that we will address this issue with our housekeeping team to ensure that improvements are made.We hope to have the pleasure of seeing you again on a future trip.Best regards,Aintzane Arrieta, General Manager

10/10 Excellent

Spiro

Liked: Cleanliness, room comfort
Great staff, wonderful location. Part of a longer trip.
Stayed 1 night in Oct 2023
Response from Aintzane Arrieta, General Manager on Oct 26, 2023
Dear Spiro,We are grateful for this kind review about your recent stay.We are thrilled to hear that you found our staff to be great and appreciated our wonderful location. It's always a pleasure to know that our guests enjoy their stay and find our facilities comfortable and clean.We hope that your stay with us was a memorable part of your longer trip, and we look forward to welcoming you back in the future.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,Aintzane Arrieta, General Manager

10/10 Excellent

Giulia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Aintzane Arrieta, General Manager on Oct 18, 2023
Dear Giulia,Thank you for taking the time to review your stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back in the future.Best wishes,Aintzane Arrieta, General Manager

6/10 Okay

Marilyn

Travelled with partner
Liked: Cleanliness
The nicest thing about Abba Suites were the helpful women who worked at the front desk. A shout out to them. The location in Balbao is perfect - very central and walkable. The apartments are well equipped and set up. There are, however, issues. Soundproofing is not good and you may need a white noise machine as we had. The beds are described in Expedia as "memory foam." They are not and this was a problem since they are very, very firm. I ended up sleeping on a collection of pillows. As well, Expedia asked for $25 per day extra for housekeeping. Don't pay it. I didn't and found that the hotel empties trash and changes towels (if desired) every day. Sheets are changed and some cleaning is done every 4th day. Why is the Expedia website incorrect? And why doesn't Abba Hotels correct it? This is something that makes me wonder about future bookings with Expedia, and I have used them for years. And overall average experience that could have been better.
Stayed 14 nights in Sep 2023
Response from Aintzane Arrieta, General Manager on Oct 18, 2023
Dear Marilyn,Thank you for taking the time to write a review.We are delighted to hear that our front desk team were helpful and that you found the location to be perfect and central. Our team strives to provide excellent service, and we appreciate your kind words.We apologize for any inconvenience you experienced with the soundproofing and the firmness of the bed. Our apartments are designed with sound insulation to ensure a comfortable stay, but we understand that individual experiences may vary. As for the bed, we offer recent mattresses with hypoallergenic pillows to cater to different preferences. We are sorry that it did not meet your expectations.Regarding the housekeeping information on booking sites, we will look into this matter and work on providing accurate information for our guests. Our daily cleaning service includes trash removal and towel changes, with sheets being changed every 4th day.We value your feedback and will use it to improve our services for future guests.We hope to be able to welcome you back in the future. All the best,Aintzane Arrieta, General Manager

10/10 Excellent

Todd

Liked: Amenities, property conditions & facilities
What an unexpected surprise. Super clean and modern, well thought out and designed.
Stayed 1 night in Oct 2023
Response from Aintzane Arrieta, General Manager on Oct 6, 2023
Dear Todd,It was a pleasure to receive your kind review of your stay with us.We are thrilled to hear that you found our apartment to be super clean, modern, and well-designed. Our team works hard to ensure that our guests have a comfortable and enjoyable stay, and it's great to know that we were able to meet your expectations.We look forward to welcoming you back. Best regards,Aintzane Arrieta, General Manager

10/10 Excellent

Brian

Travelled with partner
Very helpful on arrival property is clean well kept condition and the local area is excellent - great location for Guggenheim visit - good value for money
Stayed 1 night in Sep 2023
Response from Aintzane Arrieta, General Manager on Oct 5, 2023
Dear Brian,We are grateful for this kind review about your recent stay.We are delighted to hear that you found our property clean and well-kept and that you appreciated the excellent location near the Guggenheim. It's great to know that you felt our apartment offered good value for money. Our team strives to provide a comfortable and enjoyable stay for all our guests, and your kind words are truly appreciated.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,Aintzane Arrieta, General Manager

10/10 Excellent

gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location good staff
Stayed 3 nights in Sep 2023
Response from Aintzane Arrieta, General Manager on Oct 2, 2023
Dear Gary,Thank you for such a positive review.We are delighted to hear that you appreciated our prime location and found our staff to be helpful. Our team works hard to ensure that our guests have a comfortable and enjoyable stay.We noticed that you rated our room amenities at 80%. We strive to provide a wide range of amenities to make our guests feel at home, including a fully equipped kitchen, flat-screen TV, and sound insulation. If you have any suggestions on how we can improve, please do not hesitate to let us know. Your feedback is valuable to us.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,Aintzane Arrieta, General Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, room comfort
Great place & location
We had a fabulous stay, really helpful staff in a great location. Would definitely stay again.
Stayed 2 nights in Sep 2023
Response from Aintzane Arrieta, General Manager on Sep 28, 2023
Dear Michael,Thank you for such a positive review.We are thrilled to hear that you found our staff helpful and the location convenient for your stay. Our goal is to provide a comfortable and enjoyable experience for all our guests, and it's great to know that we met your expectations.We appreciate your kind words and look forward to welcoming you back for another fabulous stay in the future.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,Aintzane Arrieta, General Manager

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, room comfort
Great choice
Great location. Very helpful and friendly staff. Upgraded to a suite so naturally very happy
Stayed 2 nights in Sep 2023
Response from Aintzane Arrieta, General Manager on Sep 28, 2023
Dear Richard,It was a pleasure to receive your kind review of your stay with us.We are delighted to hear that you found our location to be great and our staff helpful and friendly. It's wonderful that you enjoyed the upgrade to a suite, as we always strive to provide the best possible experience for our guests.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,Aintzane Arrieta, General Manager

10/10 Excellent

Juan pablo

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Aintzane Arrieta, General Manager on Sep 22, 2023
Dear Juan,We appreciate that you took the time to share your feedback.It's a pleasure to know how much you enjoyed your stay, your feedback is a reward and incentive for our team to continue upholding our high standards. We have noted your feedback and will be taking this into consideration.We would be delighted to welcome you back.Take care,Aintzane Arrieta, General Manager

10/10 Excellent

GEOFFREY

Liked: Cleanliness, room comfort
Lovely Apartment in the Centre of Bilbao
Beautiful modern apartment midway between the old town and the Guggenheim - easy walk to both and a lot more. Kitchen worked nicely. So much nicer than a standard hotel room!
Stayed 3 nights in Aug 2023
Response from Aintzane Arrieta, General Manager on Sep 6, 2023
Dear Geoffrey,We are grateful for this kind review about your recent stay.We are delighted to hear that you enjoyed your stay in our lovely, modern apartment and appreciated its central location between the old town and the Guggenheim. It's great to know that our well-equipped kitchen met your needs and made your stay more comfortable.Once again, thank you for your kind words and positive feedback.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,Aintzane Arrieta, General Manager

10/10 Excellent

Wojciech

Liked: Cleanliness, room comfort
Very good place to stay
Amazing place. It has everything that you need to make you feel like at home. For the price I think is an amazing deal. And it's in the Center of the city.
Stayed 1 night in Aug 2023
Response from Aintzane Arrieta, General Manager on Sep 6, 2023
Dear Wojciech,We are grateful for this kind review about your recent stay.Our aim is always to give the best experience and quality service to every guest at all times and appreciate your acknowledgement of our team and well-equipped apartments. We are pleased to know that you found our location convenient for your needs.We look forward to welcoming you back. Best regards,Aintzane Arrieta, General Manager

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location close to Guggenheim. Was convenient to have kitchenette to prepare snacks and breakfast with kids.
Stayed 1 night in Aug 2023
Response from Aintzane Arrieta, General Manager on Aug 26, 2023
Dear Teresa,Thank you for taking a moment to review your experience.We are thrilled to receive your feedback as our team work hard to ensure that every guest has the best experience possible and this will inspire us to continue with our efforts.We look forward to welcoming you back in the future.Best wishes,Aintzane Arrieta, General Manager

10/10 Excellent

Amanda

Liked: Cleanliness, property conditions & facilities
Really nice and comfortable place to stay. It had the amenities of a hotel but in an apartment format. Well lit, outlets where they were needed, comfortable bedding. Quiet at night. Nice darkening curtains. Very nice front desk staff. Called taxi for us.
Stayed 1 night in Aug 2023
Response from Aintzane Arrieta, General Manager on Aug 21, 2023
Dear Amanda,Thank you for taking a moment to review your experience.It was such a pleasure to receive your kind comments. We hold ourselves to high standards, and our team will be delighted to know you appreciated their efforts to ensure you had a memorable experience.We look forward to seeing you again in the future. Best wishes,Aintzane Arrieta, General Manager

10/10 Excellent

Alison

Stayed 1 night in Aug 2023
Response from Aintzane Arrieta, General Manager on Aug 14, 2023
Dear Alison,Thank you for taking a moment to review your experience.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back in the future.Best wishes,Aintzane Arrieta, General Manager

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was centrally located where we could walk and enjoy the beautiful city of Bilbao.
Stayed 3 nights in Jun 2023
Response from Aintzane Arrieta, General Manager on Jul 11, 2023
Dear Katherine,Thank you for taking a moment to review your experience.We are glad that our location met your expectations and that you found your apartment equipped with everything you needed.We look forward to welcoming you back in the future.Best wishes,Aintzane Arrieta, General Manager

10/10 Excellent

Brooke

Liked: Cleanliness, amenities, property conditions & facilities
Definitely recommend staying here. Very central location and very nice property.
Stayed 1 night in Jul 2023
Response from Aintzane Arrieta, General Manager on Jul 11, 2023
Dear Brooke,Thank you for taking the time to review your stay.We are thrilled to hear that we met your expectations during your stay, and thank you for your kind comments regarding our team, it is always rewarding to get such feedback.We look forward to seeing you again.Kind regards,Aintzane Arrieta, General Manager

10/10 Excellent

Cathal

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Aintzane Arrieta, General Manager on Jul 11, 2023
Dear Cathal,It was a pleasure to receive your kind review of your stay with us.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.The entire team look forward to welcoming you back on a future trip.Kind regards,Aintzane Arrieta, General Manager

10/10 Excellent

Karen

Stayed 1 night in Jun 2023
Response from Aintzane Arrieta, General Manager on Jun 29, 2023
Dear Karen,Thank you for taking a moment to review your experience.We are delighted that you had a pleasant experience during your stay with us.We look forward to welcoming you back. Take care,Aintzane Arrieta, General Manager

10/10 Excellent

Bianca

Stayed 2 nights in Jun 2023
Response from Aintzane Arrieta, General Manager on Jun 26, 2023
Dear Bianca,Thank you for taking a moment to review your experience.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back in the future.Best wishes,Aintzane Arrieta, General Manager

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, walking distance from the Guggenheim Museum and restaurants too.
Stayed 1 night in Jun 2023
Response from Aintzane Arrieta, General Manager on Jun 19, 2023
Dear Cynthia,Thank you for taking the time to review your stay.It is wonderful to know that you enjoyed our location and had a great experience.We look forward to welcoming you back. Take care,Aintzane Arrieta, General Manager

10/10 Excellent

Aylim

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was incredibly comfortable, clean, and well-situated. I wish there were Abba Suites everywhere we go. The staff was welcoming, friendly, and knowledgeable about the area. We had a fantastic stay! Thanks so much!
Stayed 2 nights in Jun 2023
Response from Aintzane Arrieta, General Manager on Jun 16, 2023
Dear Guest,We appreciate that you have shared your positive feedback.We are delighted to hear that you had a pleasant stay with us and that our location was ideal for your stay. The comfort and well-being of our guests are of the utmost importance to us.We look forward to welcoming you back.Kind regards,Aintzane Arrieta, General Manager

8/10 Good

Ian

Stayed 1 night in Jun 2023
Response from Aintzane Arrieta, General Manager on Jun 16, 2023
Dear Ian,It was a pleasure to receive your kind review of your stay with us.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back. Best regards,Aintzane Arrieta, General Manager

8/10 Good

Corinne

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Aintzane Arrieta, General Manager on Jun 12, 2023
Dear Corinne,Thank you for taking the time to review your stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to seeing you again in the future. Best wishes,Aintzane Arrieta, General Manager

10/10 Excellent

Lynn

Hotel was wonderful with nice kitchen. Great location, 5 min walk to the river. We highly recommend!
Stayed 4 nights in May 2023
Response from Aintzane Arrieta, General Manager on Jun 9, 2023
Dear Lynn,Thank you for taking the time to review your stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your kind feedback. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards.Best regards,Aintzane Arrieta, General Manager

10/10 Excellent

Andrew

Stayed 1 night in May 2023
Response from Aintzane Arrieta, General Manager on Jun 9, 2023
Dear Andrew,We appreciate that you took the time to share your feedback.We are delighted that you had a pleasant experience during your stay with us.The entire team look forward to welcoming you back on a future trip.Kind regards,Aintzane Arrieta, General Manager

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, very helpful! Great convenient location
Stayed 1 night in May 2023
Response from Aintzane Arrieta, General Manager on May 31, 2023
Dear Emily,Thank you for taking a moment to review your experience.It is rewarding to know that you had such a pleasant experience with us. This inspires our team to continue upholding our high standards of service in the future.We look forward to welcoming you back in the future.Best wishes,Aintzane Arrieta, General Manager

10/10 Excellent

Larry

Stayed 4 nights in May 2023
Response from Aintzane Arrieta, General Manager on May 22, 2023
Dear Larry,We appreciate that you took the time to share your feedback.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.It would be a pleasure to welcome you again.Best regards,Aintzane Arrieta, General Manager

10/10 Excellent

Jose P

Stayed 2 nights in May 2023
Response from Aintzane Arrieta, General Manager on May 22, 2023
Dear José,Thank you for such a positive review.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.It would be a pleasure to welcome you again.Best regards,Aintzane Arrieta, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2023
Response from Aintzane Arrieta, General Manager on May 15, 2023
Dear Guest,We appreciate that you have shared your positive feedback.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We hope to have the pleasure of welcoming you again in the future. Best regards,Aintzane Arrieta, General Manager

10/10 Excellent

Francisco

Travelled with partner
Liked: Property conditions & facilities
We loved the property. Was very comfortable, walking distance to everything, including grocery shopping. Was very spacious and had all the home amenities (felt like being home). The only minor dislike was street noise from a bar one of the nights.
Stayed 3 nights in May 2023
Response from Aintzane Arrieta, General Manager on May 8, 2023
Dear Guest,Thank you very much for your feedback.We are delighted to hear that you found our property comfortable and well-equipped with all the home amenities you needed. It's great to know that you appreciated the spaciousness and the convenient location, within walking distance to various attractions and grocery shopping.We apologize for the street noise you experienced during one of the nights. Our apartments are designed with sound insulation to ensure a peaceful stay for our guests. However, we understand that external factors like nearby bars can sometimes cause disturbances. We appreciate your understanding and will continue to work on improving our guests' experiences.We hope to have the pleasure of welcoming you again. Kind regards,Aintzane Arrieta, General Manager

10/10 Excellent

Keith

Stayed 1 night in Apr 2023
Response from Manager on May 8, 2023
Dear Keith,We are grateful for this kind review about your recent stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,

10/10 Excellent

Wei

Liked: Cleanliness, room comfort
Great stay
Fantastic hotel, love it. the apartment we stayed was spacious, clean, bright, airy, can't fault it at all, the room is well designed and the kitchen was good for us to make salads & veg for the luck of these in the restaurants and pintoxes. Very quiet in the eventing, very comfy bed, feb shower. Good location, walkable to everywhere, would defo stay here again and recommend to friends and families.
Stayed 3 nights in Mar 2023
Response from Aintzane Arrieta, General Manager on Apr 11, 2023
Dear Guest,Thank you for this excellent review.The satisfaction of our guests is extremely important to the entire team, so it is wonderful to know that you had such a pleasant stay.It is equally rewarding to hear that you appreciated the high standards we work hard to maintain and we are glad that our location was so convenient for your needs.We look forward to welcoming you back in the future. Take care,Aintzane Arrieta, General Manager

10/10 Excellent

Thor

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property and great value. Loved the space and central location
Stayed 2 nights in Feb 2023
Response from Aintzane Arrieta, General Manager on Mar 6, 2023
Dear Thor,Thank you for such a positive review.A message of satisfaction from a recent guest is always a reward and incentive for our staff to continue with their efforts to uphold our high standards.We look forward to the pleasure of welcoming you back on a future visit. Best wishes,Aintzane Arrieta, General Manager

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2023
Response from Aintzane Arrieta, General Manager on Mar 7, 2023
Dear Jeremy,It was a pleasure to receive your kind review of your stay with us.A message of satisfaction from a recent guest is always a reward and incentive for our staff to continue with their efforts to uphold our high standards.The entire team look forward to welcoming you back on a future trip.Kind regards,Aintzane Arrieta, General Manager

10/10 Excellent

Derek

Liked: Cleanliness, room comfort
Great stay in Bilbao
The suite was clean, comfortable, and offered great amenities in the kitchen. The housekeeping staff was very flexible with our schedule. There are markets and shops within two blocks and we were able to eat in. Easy walking distance to the Getty and the Old Town. Many cafes within a block. Abba Suites is fantastic.
Stayed 6 nights in Jan 2023
Response from Aintzane Arrieta, General Manager on Feb 24, 2023
Dear Derek,It was a pleasure to receive your kind review of your stay with us.We are glad to know that everything about your stay met your expectations and that our strategic location was perfect for you.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,Aintzane Arrieta, General Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022
Response from Aintzane Arrieta, General Manager on Dec 30, 2022
Dear John,It was a pleasure to receive your kind review of your stay with us.The satisfaction of our guests during their stay among us is very gratifying for our team. It's great to know that you appreciated the high standards and quality services we offer.We look forward to the pleasure of welcoming you back on your next visit. Best wishes for the holiday season,Aintzane Arrieta, General Manager

10/10 Excellent

Yoon

Liked: Cleanliness, room comfort
Great Place to Stay.
Very good location, walking distance to Guggheim, and other attractions. Nice front desk staff.
Stayed 2 nights in Dec 2022
Response from Aintzane Arrieta, General Manager on Dec 19, 2022
Dear Yoon,Thank you for taking the time to review your stay.We're so pleased that you appreciated the high standards and quality service which we strive to uphold.We look forward to welcoming you back in the future.Best wishes,Aintzane Arrieta, General Manager