Overall, this is a very good hotel - highest rated in Bilbao. Room was large, comfortable and well lit, and faced the museum. Reasonable walk to other sights and downtown. Staff helpful and friendly, and breakfast room staff exceptional. Several restaurants nearby. (Avoid Porrue - behind the hotel - outrageously expensive and recommended by bellboy (I have my suspicions)). Good food in the coffee shop also. Internet connection had very high and variable latency. Overall, THE place to stay in Bilbao. I would stay there again.