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Reviews of Taisetsuzan Shirogane Kanko Hotel

3 out of 5
Taisetsuzan Shirogane Kanko Hotel
Shirogane Onsen, Kamikawa, Biei

Reviews

6.8
Rating 10 - Excellent. 8 out of 39 reviews" "
Rating 8 - Good. 12 out of 39 reviews" "
Rating 6 - Okay. 11 out of 39 reviews" "
Rating 4 - Poor. 3 out of 39 reviews" "
Rating 2 - Terrible. 5 out of 39 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Bee Tee

Liked: Cleanliness, staff & service, room comfort
Clean spacious room
Old hotel but clean room. Conveniently located next to Shirahige waterfall. Half hour walk to blue pond. Hotel provides shuttle to and from Biei Station.
Stayed 1 night in Aug 2023

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely outdoor onsen
Was able to enjoy the onsen, especially the outdoor one on the 1st floor, though I was disappointed we missed our dinner as we arrived 10mins past 9. It was a long drive to get there and no option to at least get to serve us something. I guess they are very strict with schedules and the concept of time. There’s a noodle vending machine. My son had two. LOL. I decided to wait for breakfast.
Stayed 1 night in Jul 2019

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
在出發前見到差的評論，心里有點擔憂，不過現在多了很多人把自己的問題說是别人的問題。 在酒店資料中，知道職員外語能力有，但他們盡力溝通，有關酒店内的事情，已有日文清楚說明的。 我想酒店的問題是中央空調，在同區多間酒店也一樣；另欠缺洗頭水等用品。
Stayed 1 night in Mar 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
훌륭한 주변경치 그러나 작은 화장실..
크진 않지만 충분히 따뜻한 다다미 방에 있을 것은 다있습니다.그러나 주변에 편의점등이 없어 꼭 미리 간단한 것은 준비를 해야하고 화장실이 아주 작아서 불편합니다.주변경치는 훌륭합니다.
Stayed 1 night in Dec 2023

10/10 Excellent

Kwok Ming

Stayed 1 night in Oct 2023

8/10 Good

TATSURO

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Yuk Ling

Travelled with family
Disliked: Amenities
設施古舊但尚算整齊. 溫泉幾好; 可步行至白鬚瀑布
Stayed 1 night in Jul 2023

4/10 Poor

ヒロユキ

Stayed 1 night in Jul 2023

8/10 Good

CHEN WEI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
以價格而言算是實惠，如果有爬山行程，下山後直接到飯店泡溫泉及住宿是真的很不錯
Stayed 2 nights in Jul 2023

10/10 Excellent

たかとし

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

ATSUKO

Stayed 1 night in Jul 2023

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

やすお

Stayed 1 night in Jun 2023

6/10 Okay

toshinori

電灯が暗かった。
Stayed 1 night in May 2023

8/10 Good

HOI YAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

MYEONGKI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Fuminori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Taenyun

Stayed 1 night in Dec 2022

10/10 Excellent

Hiroshi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

晃

Stayed 1 night in May 2022

10/10 Excellent

hiroki

Travelled with family
Liked: Cleanliness, staff & service
とても良かったです！
Stayed 1 night in Mar 2022

8/10 Good

tetsuya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

2/10 Terrible

正月に宿泊したもの, 神奈川県

Travelled with partner
Disliked: Staff & service
夕食の配膳、準備するスタッフの態度が、もはやおもてなし、営業ではない。悪過ぎ。 食事中に、途中でご飯や汁物のコーナーを早く片付けたいのか、主任に悪態をつく。顧客が食事中に「おっそ」と敢えて聞こえるようにつぶやき、働いていた。いくら正月でご自身も早く仕事を終えて帰りたいのはわかるが、その前に顧客が許された時間内で食事中なのです。 苦情を言おうとしましたが、せっかくのお正月なので、スルーしました。ご高齢のおばあちゃんは雇わないことをオススメします。
Stayed 1 night in Dec 2019

8/10 Good

태선

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
흰수염폭포와 매우 인접해있고, 아사히다케와 가까움. 가이세키가 맛있음. 청결도는 약간 보완했으면..
Stayed 1 night in Jul 2019

6/10 Okay

KYUNG HO

Stayed 1 night in Sep 2019

8/10 Good

YU, 東京

Travelled with family
Disliked: Property conditions & facilities
レビューの評判が悪かったので、期待をしていなかったが、従業員の方は一生懸命やっていた。 観光には便利。温泉はすごくいいお湯だが熱い。 朝、まだ入浴時間中なのに、掃除をはじめるのは失礼だと思う。露天風呂に入っていたら、外を従業員の人が歩いていた(掃除用のホースを外から置いたようだ)。自分は男だったからまだよいが、女性だったらビックリしたと思う。 食事は値段から考えたら、こんなもんだと思う。
Stayed 1 night in Aug 2019

8/10 Good

偉光, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
有點舊，整體尚可
。 早晚餐可以 有大浴場 職員有禮 整體尚可
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2018

4/10 Poor

yuji

Disliked: Staff & service, property conditions & facilities
温泉はとても素晴らしいのに
温泉はとても良かったのでもったいない感じがするホテルでした。 サービススタッフがとても残念でした。それから朝食はイマイチぱっとしなかったです。もっと地の物を使った料理を提供した方がいいと思います‼
Stayed 2 nights in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness
숙소내 담배냄새가 심함
숙소내 너무 심한 담배냄새로 방안에 있기가 거북할 정도임.
Stayed 1 night in Jun 2018

6/10 Okay

Tommy

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
객실은....온천탕은 굿!
숙소에서 오래된 다다미 냄새인지 담배 냄새인지가 심해서 들어갔을 때 첫인상이 좋지 않았어요. 그치만 창밖을 통해 보이는 풍경이나, 노천탕에서의 전경 및 온천수는 잊지 못할 정도로 좋았습니다.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
ใกล้น้ำตก สามารถเดินได้ ใน 2 นาที
พนักงานไม่สามารถพูดภาษาอังกฤษได้ แม้แต่คนเดียว อาหารพอใช่ ต่ำกว่าที่อื่น รสชาติพอกินได้
Stayed 1 night in Sep 2017

6/10 Okay

Hirata, Sapporo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
スタッフは親切でした。施設が古く、食事が今一つ。
スタッフは親切でした。施設が古く（カビ臭い）、食事が今一つ。しかし青い池、白ひげの滝などの観光は近くて、ローケーションにはいいところです。
Stayed 1 night in Aug 2017

8/10 Good

Sai, Thailand

Liked: Staff & service, property conditions & facilities, room comfort
Good Location & Nice dinner
Nearby waterfalls with free parking. Very nice set dinner.
Stayed 1 night in Jul 2017

2/10 Terrible

Ayano

Disliked: Staff & service, property conditions & facilities
ガサツな対応
バタバタしてるのはわかるけど 食事の品数旦那と私で違うの指摘したのですが、それが出てくることも謝罪も無し。 いきなりシチュー出してきましたが、それが足りなかったものの代わりなのかもわからない。 子供食事付きで頼んだのに食事は出ないと言われる有様。 もう二度と行きたくありません