Extérieur

Hilton Garden Inn Queens/JFK Airport – Avis

3 out of 5
Hilton Garden Inn Queens/JFK Airport
14818 134th St, Jamaica, NY

Avis

7,4

Bien

Note de 10 – Excellent, d’après 381 avis sur 1086." "
Note de 8 – Bien, d’après 269 avis sur 1086." "
Note de 6 – Acceptable, d’après 188 avis sur 1086." "
Note de 4 – Médiocre, d’après 123 avis sur 1086." "
Note de 2 – Terrible, d’après 125 avis sur 1086." "

7,6/10

Propreté

7,8/10

Service et personnel

7,0/10

Commodités

7,0/10

État et installations de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 – Bien

ALI, NOGENT SUR OISE

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Bon hotel, mais difficile de se déplacer sans voiture
Séjour de 1 nuit en avril 2024
General Manager a répondu le 9 avr. 2024
Dear ALI, Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager

2/10 – Terrible

Frank

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Accueil désagréable Chambre vétuste et non rénovée Fenêtre non isolée du bruit Je déconseille fortement
Séjour de 1 nuit en décembre 2023
General Manager a répondu le 22 mars 2024
Dear Frank, Thank you for taking the time to share your concern with us. We appreciate the review and regret not meeting your expectations with the condition of your stay. Please accept our apologies for the inconvenience caused by the disturbances you experienced. Your feedback about your arrival experience is noted and will help us improve our service for future guests. We hope you will choose us again, as we welcome the opportunity to regain your trust.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 – Excellent

Isabelle

Séjour de 1 nuit en novembre 2023
General Manager a répondu le 14 déc. 2023
Dear Isabelle, We are delighted you enjoyed your stay at Hilton Garden Inn Queens/JFK Airport. We strive to provide each guest with an exceptional visit; therefore, knowing we exceeded your expectations is lovely. We hope you will come back whenever your travels bring you to JFK.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 – Bien

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel
Établissement propre, bon accueil
Séjour de 1 nuit en juillet 2021

2/10 – Terrible

Thomas

Voyage de couple
Points forts : Service et personnel, état et installations de l’hébergement
The hotel was fine. Expedia had lost my reservation in their system, so there was no reservation when I arrived at hotel. This despite Expedia sending me emails with booking confirmation 3 months ago, and then earlier thus week about the trip, and today about how my check in experience was. I had to pay an extra $150 for the room since there was no reservation in the system. Bad job by Expedia.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 10 mai 2024
Dear Thomas, Thank you for your review and for choosing our hotel. We apologize for the mix-up with your Expedia reservation. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a regular occurrence, and we hope that Expedia has rectified this for you. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope that you enjoyed your stay and that you will choose us again on your next visit to the city.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 – Excellent

Katherine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024

8/10 – Bien

jacqueline

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great
Séjour de 1 nuit en avril 2024
Teresa Valenzuela General Manager a répondu le 9 mai 2024
Dear jacqueline, Thank you for being our guest at Hilton Garden Inn Queens/JFK Airport. It was a pleasure to read your fantastic review of our hotel. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit New York.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 – Excellent

Keith

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Convenient, 10’ from JFK via free shuttle. Shuttle accessed via AirTrain @ Federal Circle. Nice room, clean, comfortable. Onsite restaurant very expensive but it’s NYC so…
Séjour de 1 nuit en mai 2024
Teresa Valenzuela General Manager a répondu le 8 mai 2024
Dear Keith, Thank you for choosing Hilton Garden Inn Queens/JFK Airport and for your excellent review. Your kind remarks about our well-kept hotel and comfortable rooms are much appreciated. We aim to provide a spotless and relaxed environment for our guests to feel at home, and we're delighted that you experienced just that. We are glad you could take advantage of our convenient and friendly shuttle service. It was our pleasure to host your stay, and we look forward to your next visit.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 – Excellent

Brenda

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mai 2024
General Manager a répondu le 7 mai 2024
Dear Brenda, Please accept our gratitude for taking the time to review your stay at Hilton Garden Inn Queens/JFK Airport. We'd love to host you again someday for yet another unforgettable visit.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 – Excellent

Donald

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The room was basic but everything I needed, clean with adequate space. The staff was friendly and helpful. We had to leave early so we didn't get to use the breakfast. The shuttle to the airport was very convenient and the drivers were friendly.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 4 mai 2024
Dear Donald, Thank you for your outstanding Hilton Garden Inn Queens/JFK Airport review. We are glad that everything went well during your stay and that you had a memorable experience. It is a pleasure to know that our location near the airport with a convenient shuttle service was the highlight of your stay. Ensuring easy access for our guests' travel plans is a top priority for us! We hope to have the opportunity to welcome you back any time you are in the area.Best Regards,Teresa ValenzuelaGeneral Manager

6/10 – Acceptable

hugh

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I only stayed one night because I didn't want to travel into New York late at night. It was basic but fine for a short stay.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 30 avr. 2024
Dear hugh, Thank you for choosing to stay at our hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager

6/10 – Acceptable

Nguyen

Séjour de 1 nuit en avril 2024
General Manager a répondu le 30 avr. 2024
Dear Nguyen, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing. Best Regards,Teresa ValenzuelaGeneral Manager

10/10 – Excellent

Rita

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a pleasant stay. Food was good. Staff was courteous.
Séjour de 4 nuits en mars 2024
General Manager a répondu le 28 avr. 2024
Dear Rita, It is always encouraging to receive positive feedback from our guests, and we thank you for sharing your kind remarks about your stay, especially the food. In addition, please know that your comments regarding our staff have been shared with our associates so that we can continue to deliver outstanding experiences. Thank you for staying at Hilton Garden Inn Queens/JFK Airport, and we hope you choose to stay with us whenever your travels bring you back to NYC!Best Regards,Teresa ValenzuelaGeneral Manager

10/10 – Excellent

Kevin

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very close to the airport with free shuttle to jfk. You get the great location with good rooms. Don’t get the breakfast. $22 for eggs sausage bacon with some carb options and juices.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 20 avr. 2024
Dear Kevin, We're delighted to hear that you enjoyed our complimentary airport shuttle service! It's our pleasure to make your stay as convenient and comfortable as possible. Thank you for your generous comments and for highlighting our great location. However, we regret not meeting all of your expectations and appreciate your feedback about our breakfast service. It was a pleasure hosting you, and we look forward to your next stay at Hilton Garden Inn Queens/JFK Airport.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 – Excellent

Kenneth

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Me encantó la limpieza, el trato del personal, las instalaciones está bien, Están haciendo algunas mejores y eso es bueno, lo malo es la ubicación pero se compensa con un excelente servicio de shuttle, para moverse a Manhattan la mejor opción es tomar el Shuttle del hotel para llegar al aeropuerto y ahí tomar el airarían hacia Jamaica
Séjour de 3 nuits en avril 2024
General Manager a répondu le 20 avr. 2024
Dear Kenneth, Thank you so much for your kind words about Hilton Garden Inn Queens/JFK Airport! We're thrilled to hear that you found our hotel exceptionally clean during your stay. We're so pleased our shuttle service was perfect for your plans during your visit! It's one of the many ways we strive to enhance your stay with us.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 – Excellent

Joyce

Voyage en famille, Voyage d’affaires
Points forts : Commodités
The restaurant was amazing with excellent service and good food and drinks. Took forever to get hot water for showers- the only real negative.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 19 avr. 2024
Dear Joyce, Thank you for mentioning how much you enjoyed dining with us! We are also glad to hear that we exceeded your expectations with our restaurant services. We work hard to provide everything you need for the perfect getaway. Please know for future visits, our front desk is always here to ensure you have a pleasant and comfortable experience. Thank you for choosing Hilton Garden Inn Queens/JFK Airport, and we hope you will be able to stay with us again soon.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 – Bien

Tresha

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good
Séjour de 1 nuit en avril 2024
General Manager a répondu le 15 avr. 2024
Dear Tresha, On behalf of our team at the Hilton Garden Inn Queens/JFK Airport, thank you for the generous rating. We strive to deliver clean, comfortable accommodations combined with good service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we continue to be your hotel of choice whenever you return to the city.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 – Bien

Yolanda

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property is going through renovation overall good stay
Séjour de 4 nuits en avril 2024
General Manager a répondu le 15 avr. 2024
Dear Yolanda, Thank you for your review of the Hilton Garden Inn Queens/JFK Airport. We are pleased to know you enjoyed your overall stay with us. However, we are sorry for the inconvenience you experienced due to our ongoing remodel. We would love for you to experience our updated look and hope you will come back and see us. Thank you again.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 – Excellent

ALFREDO

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to the airport
Séjour de 1 nuit en avril 2024
General Manager a répondu le 11 avr. 2024
Dear Alfredo, On behalf of our Hilton Garden Inn Queens/JFK Airport team, thank you for the excellent rating. Knowing our prime location, which is near the airport and ideally suited to your plans, is delightful. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we continue to be your hotel of choice whenever you return to the city.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 – Bien

Judith

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great for a one night stay after a late arrival at JFK.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 9 avr. 2024
Dear Judith, We know that traveling can be challenging enough, so we at the Hilton Garden Inn Queens/JFK Airport strive to make it stress-free for all our guests! We are delighted to know that we were able to provide you with a bright-hearted experience during your stay and that our proximity to the airport was perfect for your needs.Should your travels bring you back this way, it would be our pleasure to host you again.Best Regards,Teresa ValenzuelaGeneral Manager

2/10 – Terrible

David, Apex

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Terrible
General Manager a répondu le 7 avr. 2024
Dear David, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Best Regards, Teresa Valenzuela General Manager

8/10 – Bien

Isabella

Points forts : Propreté, service et personnel
Séjour de 2 nuits en mars 2024
General Manager a répondu le 8 avr. 2024
Dear Isabella, We are pleased to receive your generous rating. Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We hope to have the pleasure of accommodating you again whenever your travels bring you back to our area.Best Regards, Teresa Valenzuela General Manager

10/10 – Excellent

Phyllis

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice front desk staff. Clean except the shower water came out brown. Ran the waterr for awhile before showering.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 7 avr. 2024
Dear Phyllis, Thank you for the kind review of your stay at Hilton Garden Inn Queens/JFK Airport and especially for complimenting our associates. It is always our goal to provide an outstanding, bright-hearted experience, and we are delighted we could be a part of making your visit so memorable! However, we regret any concerns you had with the water while showering. We will look into this with our team, and we appreciate you bringing this to our attention. We look forward to welcoming you again whenever your travels bring you back to New York.Best Regards, Teresa Valenzuela General Manager

10/10 – Excellent

Jim

Very comfortable bed, large room and great shower
Séjour de 1 nuit en avril 2024
General Manager a répondu le 6 avr. 2024
Dear Jim, On behalf of all of us at Hilton Garden Inn Queens/JFK Airport, thank you for the wonderful rating! We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts. It was a pleasure hosting your visit to New York, and we hope we continue to be your hotel of choice whenever you return to the area.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 – Excellent

Tonia

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Quick and easy shuttle to the hotel for JFK. Friendly and helpful.
Séjour de 1 nuit en mars 2024
General Manager a répondu le 1 avr. 2024
Dear Tonia, Thank you for choosing us and taking the time to post a review. We are delighted you had such an outstanding experience throughout our hotel and that you appreciated the convenience of our shuttle service. It was a pleasure to read that you found our staff helpful and friendly. Reviews such as yours mean a lot. We look forward to welcoming you back to Hilton Garden Inn Queens/JFK Airport.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 – Excellent

Roshni

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024
General Manager a répondu le 28 mars 2024
Dear Roshni, Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager

2/10 – Terrible

Rosa

Voyage en groupe
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Hi, when we stayed here on March 15th we were on a layover. When we got back to the hotel from dinner we could not enter our room. The door lock mechanism was broken. We waited 2.5 hours in the lobby until 3 in the morning for them to replace our lock. We had to be at the airport at 4am… staff did not seem in any rush to get us into our room nor did they apologize or offer any compensation. I have email that specific hotel and the corporate emails with no response. $200 wasted.
Séjour de 1 nuit en mars 2024
General Manager a répondu le 25 mars 2024
Dear Rosa, Thank you for choosing us and for sharing your comments. It is very understandable how these issues with your door lock detracted from a relaxing and seamless visit. Your comfort and convenience are important to us, and we apologize for the inconvenience this caused. We strive to create an exceptional, memorable stay for each guest; we regret falling short. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience. Thank you for taking the time to leave this valuable feedback and for choosing us for your visit to the city. We hope you will revisit and give us another chance to provide you with the seamless stay you deserve.Best Regards, Teresa Valenzuela General Manager

10/10 – Excellent

HC, WALDORF

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It’s fine for a one night layover stay. Staff is very accommodating. It was clean.
Séjour de 1 nuit en mars 2024
General Manager a répondu le 20 mars 2024
Dear HC, Thank you for staying with us and for the excellent review. We enjoyed having you as our Hilton Garden Inn Queens/JFK Airport guest. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one. It is always our goal to provide an outstanding, bright-hearted experience, and we are delighted we could be a part of making your visit so memorable! We look forward to welcoming you again.Best Regards,Teresa ValenzuelaGeneral Manager

6/10 – Acceptable

Annette

Points forts : Propreté, commodités
Points faibles : État et installations de l’hébergement
The bathroom sink wouldn't drain. The TV needed access through my phone. It's much easier to just turn on the TV and have it work after a long tiring flight instead of having to do all sorts of tech tricks just to watch TV. The place was under construction and felt cheap and dirty.
Séjour de 1 nuit en mars 2024
General Manager a répondu le 19 mars 2024
Dear Annette, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Best Regards, Teresa Valenzuela General Manager

6/10 – Acceptable

Lien

Shuttle is infrequent and often late especially on the pick up side.
Séjour de 1 nuit en mars 2024
General Manager a répondu le 16 mars 2024
Dear Lien, Thank you for sharing your review of our hotel. We are very sorry you waited so long for our shuttle. Sometimes, traffic or weather issues compromise our schedule, and we apologize for any inconvenience this caused you. We appreciate your patience. We have taken steps to ensure this does not occur again. We hope to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager

6/10 – Acceptable

Cecile

Voyage en famille
Points faibles : Service et personnel
What I did not like was before I arrived, I called several times to inform the staff that I would arrive late and my efforts were fruitless! I did arrive late on Wednesday March 6th/24 and was told that my family of 3 adults had to sleep on 1 king bed when I reserved ,2 double beds. I was tired and disappointed. I had to request a cot. I have never had such an experience of not having my request honoured at any previous hotels. Secondly, I was told that I was eligible for the "honour" membership and would receive 500 bonus points along with 1 free night for future stay but was disconnected 3 times when attempting to enrol. My experience was disappointing!
Séjour de 2 nuits en mars 2024
General Manager a répondu le 16 mars 2024
Dear Cecile, Please accept our apologies for the issues with your reservation. We truly regret the inconvenience you and your family encountered. We want every guest to have a memorable stay; therefore, we regret this was not your experience. Also, we apologize for the lack of response to your phone calls while enrolling for the membership. Your satisfaction is of utmost importance to us. We hope you will return so we can provide you with the exceptional hospitality you deserve on your next visit to the area.Best Regards, Teresa Valenzuela General Manager

10/10 – Excellent

Tarek

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property was under renovation- but room were clean and staff where professional and friendly
Séjour de 1 nuit en mars 2024
General Manager a répondu le 13 mars 2024
Dear Tarek, Thank you for reviewing your stay at Hilton Garden Inn Queens/JFK Airport and for the generous words about our comfortable, clean accommodation and friendly service. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. We look forward to welcoming you back the next time you are in the area!Best Regards,Teresa ValenzuelaGeneral Manager

8/10 – Bien

Harikrishna, Nassau

Points forts : Propreté, service et personnel
Séjour de 2 nuits en mars 2024
General Manager a répondu le 14 mars 2024
Dear Harikrishna, Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We are dedicated to providing all our guests with a comfortable and pleasing atmosphere. Therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 – Excellent

Kisa

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The best
Séjour de 1 nuit en mars 2024
General Manager a répondu le 13 mars 2024
Dear Kisa, Earning such an excellent title is a pleasure! Thank you for mentioning how much you loved your overall stay. We all at Hilton Garden Inn, Queens/JFK Airport, appreciate your generous compliments. We thoroughly enjoyed hosting your visit to New York and look forward to many more in the future.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 – Excellent

Moshe

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Convenient location.
Séjour de 1 nuit en mars 2024
General Manager a répondu le 12 mars 2024
Dear Moshe, Thank you for your excellent Hilton Garden Inn Queens/JFK Airport review! We are delighted our hotel is ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to New York.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 – Excellent

PETER

Points forts : Propreté
Séjour de 1 nuit en mars 2024
General Manager a répondu le 12 mars 2024
Dear Peter, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Hilton Garden Inn Queens/JFK Airport, and we hope to see you again soon. Best Regards,Teresa ValenzuelaGeneral Manager

8/10 – Bien

Shusuke

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
General Manager a répondu le 12 mars 2024
Dear Shusuke, Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We are dedicated to providing our guests with a comfortable and pleasing atmosphere. Therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 – Bien

Melisia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The parking is an issue. The parking area gets full fast and you on your own to park on the street. I didn't like that at all.
Séjour de 2 nuits en mars 2024
General Manager a répondu le 11 mars 2024
Dear Melisia, Thank you for reviewing your recent stay with us. We apologize for any frustrations you experienced due to parking issues, and we appreciate you for your patience. Please know for future visits, our front desk is always happy to assist you with matters like this. We always seek opportunities to improve our guest experience, so we are grateful for your feedback. I hope you enjoyed the trip to New York. It would be a pleasure to host you again.Best Regards,Teresa ValenzuelaGeneral Manager

6/10 – Acceptable

Lauren

Séjour de 1 nuit en mars 2024
General Manager a répondu le 1 avr. 2024
Dear Lauren, We hope your overall stay with us was pleasant. Our goal is to deliver an exceptional experience that exceeds our guests' expectations. Therefore, we want to apologize for any frustrations or inconveniences you may have had during your visit. Thank you for your feedback, and we look forward to welcoming you back soon.Best Regards,Teresa ValenzuelaGeneral Manager

4/10 – Médiocre

Aman

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel
Parking is first come first served. Never heard this at any hotels in north america. Room had leaking water on floor, they changed the room but got smaller double beds for thw price of queen beds. Good luck with parking on the road, its a mess.
Séjour de 1 nuit en mars 2024
General Manager a répondu le 5 mars 2024
Dear Aman, Thank you for reviewing your recent experience at our hotel. We apologize for the parking and water leaking issue in the room and assure you that we are taking action to avoid such concerns in the future. We hope you will stay with us again so we can provide you with the excellent service for which we are known.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 – Excellent

Albert

Séjour de 1 nuit en mars 2024
General Manager a répondu le 25 mars 2024
Dear Albert, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Hilton Garden Inn Queens/JFK Airport. We'd love to host you again someday for yet another unforgettable visit.Best Regards, Teresa Valenzuela General Manager

8/10 – Bien

Kelly

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I stayed at this hotel twice. The room on the fifth floor is newer than the one on the third floor. If you want to find a reliable hotel with lower price, Hilton Garden Inn is a good choice.
Séjour de 1 nuit en février 2024
General Manager a répondu le 28 févr. 2024
Dear Kelly, Thank you for returning to Hilton Garden Inn Queens/JFK Airport. There is no better compliment than a guest who keeps returning time after time. We are so glad you continue to enjoy our services. Also, we appreciate that we are your first choice in New York. It is always a pleasure to have you as our guest, and we look forward to your next stay. Thank you again.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 – Bien

Talal

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It’s nice hotels to stay before your flight
Séjour de 1 nuit en février 2024
General Manager a répondu le 24 févr. 2024
Dear Talal, We are pleased that you loved so much about staying with us, and we will certainly share your compliments with our entire staff. It was a true pleasure having you as our guest here at Hilton Garden Inn Queens/JFK Airport. We hope to see you again soon. Best Regards, Teresa Valenzuela General Manager

8/10 – Bien

Douglas

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Short overnight stay for connecting flight out of JFK. Shuttle hours limited to airport so we had to Uber there at 11 pm and Uber back to airport at 5:30 am because it was outside shuttle hours. Bed was comfortable and desk staff was very nice.
Séjour de 1 nuit en février 2024
General Manager a répondu le 24 févr. 2024
Dear Douglas, Thank you for the generous review of Hilton Garden Inn Queens/JFK Airport. We are glad you loved our comfortable beds, clean, well-appointed rooms, and nice front desk staff. It is our goal to provide you with an excellent stay, and we know how important it is to get a great night's sleep. We will be sharing your comments with the shuttle service provider to ensure they are more consistent with our guests' travel needs. We appreciate your feedback and look forward to your next visit.Best Regards, Teresa Valenzuela General Manager

2/10 – Terrible

Tural

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
To bad
Séjour de 1 nuit en février 2024
General Manager a répondu le 22 févr. 2024
Dear Tural, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Best Regards, Teresa Valenzuela General Manager

10/10 – Excellent

Harold

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bed was good; dining satisfactory. Disappointed- no pool or hot tub
Séjour de 1 nuit en janvier 2024
General Manager a répondu le 2 févr. 2024
Dear Harold, Thank you for taking the time to let us know how much you enjoyed our hotel. It's great to hear that you loved our comfortable beds and got a great night's sleep. We are glad you could take advantage of being able to dine in our hotel restaurant and share your experience. Thank you again for your lovely comments. We look forward to your next visit.Best Regards, Teresa Valenzuela General Manager

8/10 – Bien

Thomas

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 1 nuit en janvier 2024
General Manager a répondu le 29 janv. 2024
Dear Thomas, We appreciate you taking the time to leave your generous rating regarding your recent visit to Hilton Garden Inn Queens/JFK Airport. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.Best Regards, Teresa Valenzuela General Manager

10/10 – Excellent

Hilda

Voyage d’affaires
Points forts : Commodités
General Manager a répondu le 22 janv. 2024
Dear Hilda, Thank you for choosing your stay at Hilton Garden Inn Queens/JFK Airport. We also take this opportunity to thank you for the outstanding rating. We are delighted that we were able to provide you with a great stay. It was a true pleasure to have you as our guest, and we hope to see you again soon.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 – Excellent

Jorge Luis

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
General Manager a répondu le 25 janv. 2024
Dear Jorge Luis, We are thrilled you had an excellent stay at Hilton Garden Inn Queens/JFK Airport, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 – Bien

Melinda Hsu

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel
Staff were very pleasant. Restaurant options limited but good. Full bar. Felt a little downscale but fine for just one night of convenient location.
Séjour de 1 nuit en janvier 2024
General Manager a répondu le 17 janv. 2024
Dear Melinda Hsu, Thank you for the fantastic review of Hilton Garden Inn Queens/JFK Airport. We are glad our location was convenient for everything you wanted to do on this visit. It is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. We appreciate your feedback and look forward to your next visit.Best Regards,Teresa ValenzuelaGeneral Manager