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Reviews of Telegraphenamt

Telegraphenamt
Monbijoustraße 11, Berlin, BE

Reviews

9.4

Exceptional

Rating 10 - Excellent. 38 out of 52 reviews" "
Rating 8 - Good. 10 out of 52 reviews" "
Rating 6 - Okay. 2 out of 52 reviews" "
Rating 4 - Poor. 2 out of 52 reviews" "
Rating 2 - Terrible. 0 out of 52 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Elissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk staff are really helpful but I think this hotel has a serious problem with management. First there is clearly only one to two people working for room service which is ridiculous- spend some money and hire adequate staff. I called down for room service for thirty minutes straight this morning before I got an answer. Then last night we couldn’t figure out how to turn our lights off and keep the power on to charge our phone and the woman who came up to help us also had no idea and was just as confused as us. What sent me over the edge was I went to Root the restaurant and I was talking to the restaurant staff and I asked for a menu. I turned to the restaurant staff and said “Can I make a res-“ and a man walks in cuts me off mid-sentence they all started to attending to him. It was so rude, the whole staff left to help him and I just stood there. I tried to get their attention by walking over there and they ignored me. I’m not saying it’s because I am a young woman and that was a man but that is what I’m saying. This hotel and restaurant needs better service and training resources. It looks cool, but that’s about it.
Stayed 1 night in May 2024

10/10 Excellent

Gerolemos

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel! From the lady on reception checking us in to the guys behind the bar serving us cocktails the service was exceptional! Obviously helps if you are nice too. The receptionist arranged our room immediately even tho we arrived before midday. I wouldn’t stay anywhere else.
Stayed 3 nights in May 2024

10/10 Excellent

Srinivas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Roan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat hotel, nice restaurant and cocktail bar. Excellent breakfast options. Would definitely stay again.
Stayed 5 nights in May 2024

4/10 Poor

David

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Lights did not work our entire stay. And they did not clean the room after we asked them 4 times.
Stayed 3 nights in May 2024
Response from Hotel Telegraphenamt on May 12, 2024
UserHey there! Thanks for sharing your feedback with us. We're truly sorry to hear about your experience during your stay. It's definitely not up to our standards. Rest assured, we'll address these issues right away with our housekeeping to ensure they don't happen again. We hope you know you can alles give the reception a ring as soon as you have any trouble with your room, our front office staff will help you right away.We appreciate your patience and hope to welcome you back for a much-improved stay next time. If there's anything else we can do for you, please don't hesitate to reach out.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this place, from the design to amenities and staff. It was great! Only suggestion to the hotel would be exploring options for non android connection to tv, or Netflix access. Though the city is so amazing tv time is limited anyway. Thanks for a great stay!
Stayed 3 nights in May 2024
Response from Hotel Telegraphenamt on May 5, 2024
Hey Lisa,Thanks a bunch for your wonderful review! We're thrilled to hear that you enjoyed every aspect of your stay with us.We totally get where you're coming from regarding the TV connection. Your feedback about exploring non-Android options or Netflix access is duly noted. We're always on the lookout for ways to enhance our guests' experiences, so we'll definitely take a closer look into these options.We totally agree with you – with a city as amazing as Berlin, who needs TV anyway?Can't wait to welcome you back for more adventures!Best regards,

6/10 Okay

Manisha

Disliked: Cleanliness, staff & service
This is a very handsome old building with the hotel renovated to a very high standard. Sadly the staff seem to have very little experience in hospitality. House keeping is forgetful with some sort of omission on a daily basis. I would recomend this hotel for the location, but the service leaves a lot to be desired
Stayed 6 nights in Apr 2024
Response from Hotel Telegraphenamt on May 5, 2024
Hey Manisha! Thanks for taking the time to share your feedback. We're thrilled you appreciated the charm of our historic building and our high-quality renovations. However, we're sorry to hear about your experience with our staff and housekeeping services. Rest assured, we're taking your comments seriously and working to improve. We'd love another chance to show you the exceptional service we're capable of. If you're back in the area, give us a shout, and we'll make it right.Best regards,

4/10 Poor

Tom

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from The Hotel Telegraphenamt on Mar 10, 2024
Dear Tom,We are very sorry that our Housekeeping fell short below our standards. There has been and there still will be a lot of changes in procedures and staffing to ensure that your experience will not happen again. As you know your feedback has been shared with the management.We honestly hope we will be able to welcome you back in Berlin to convince you from the changed that had been taken in place.Best regards,

10/10 Excellent

Yassine, Casablanca

Stayed 3 nights in Feb 2024
Response from Hotel Telegraphenamt on Feb 22, 2024
Dear Yassine, Thank you for your review. We are happy to see that you had a wonderful stay here with us. We are looking froward to seeing you again Berlin!

10/10 Excellent

Margaux

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel in Berlin!
I am so pleased with this gem of a hotel, centrally located in Berlin which allowed me to enjoy a bit of fun and a bit of work during my first trip to the city. The hotel staff were incredibly accommodating and friendly and helped make the stay that much more enjoyable. The design, comfort and delicious food in the hotel restaurant were all excellent. I will be coming back!
Stayed 3 nights in Jan 2024
Response from Hotel Telegraphenamt on Feb 3, 2024
Hey Margaux, Thanks for sharing your experience with us! We are thrilled to hear you had a blast exploring Berlin while staying with us. Our team is all about making your stay as fantastic as possible, so it's great to know we hit the mark for you. We cannot wait to welcome you back for more fun and great food!

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel.
Stunning hotel. One of the very best I’ve ever stayed in. Beautiful and exceptionally clean.
Stayed 1 night in Jan 2024
Response from Hotel Telegraphenamt on Jan 29, 2024
Hey Peter,Thank you so much for all your kind words, we are soo happy that you enjoyed your time in our Hotel Telegraphenamt. We are really looking forward to welcoming you back as soon as you are back in Berlin.Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hotel Telegraphenamt on Jan 17, 2024
Hey,thank you so very much! We are happy that you had such an amazing stay here with us. We will share it with out whole team to celebrate their hard work, that made that happen.We cannot wait to see you again!

10/10 Excellent

Heriberto, Sunland Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, friendly staff.
Stayed 6 nights in Dec 2023
Response from Hotel Telegraphenamt on Feb 3, 2024
Hey Heriberto! We are so glad to hear that you had a great stay! Thanks for the shoutout to our awesome staff. We hope to see you again soon!

10/10 Excellent

Nikolas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Dec 2023
Response from Hotel Telegraphenamt on Dec 26, 2023
Dear Nikolas,Thank you so much for taking the time to share your feedback!! We're thrilled to hear you had a such a great time in our hotel and we can't wait to welcome you back soon!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient, nice area, hospitable staff. Enjoyed our stay.
Stayed 4 nights in Nov 2023
Response from Hotel Telegraphenamt on Dec 10, 2023
Dear John,Thank you for sharing your feedback. We are very happy to hear, that you enjoyed your stay here with us, especially that you rate our staff so highly. We hope we will see you again next time you are in Berlin.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with style and a sense of history. Best location in Berlin. Next to the Museum Island and the Hackesche Markt. Highly recommend!
Stayed 4 nights in Aug 2023

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Eitan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

pieter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A real gem of architecture and style, this beautiful hotel is perfectly located within walking distance from the best areas of Berlin. I would highly recommend it to anyone and would definitely stay here next time I’m in Berlin. Only complaint is the air conditioning was not working well (noisy and not powerful).
Stayed 3 nights in May 2024

6/10 Okay

Catharine

Travelled with partner
Liked: Cleanliness
Die Rechnungsstellung war chaotisch, laut Expedia , Buchungsrefernz sollte ich insgesamt € 681,40( inkl. allem für das Zimmer €304,21 pro Nacht ) zahlen, berechnet wurden mir auf meiner Mastercard € 325,00 pro Nacht ohne Frühstück etc.), einmal wurde aufgrund von Fehlern die Rechnung geändert. Den weiteren Fehler habe ich erst nach der Abfahrt gesehen. Die angekündigte Rechnungsmail habe ich bis heute nicht erhalten. Schade eigentlich, aber das darf nicht passieren. Beste Grüße Catharine Niehues
Stayed 2 nights in Apr 2024
Response from Hotel Telegraphenamt on May 1, 2024
Liebe Catharine,vielen Dank für Ihr Feedback und Ihre Zeit, um uns zu informieren. Es tut uns aufrichtig leid, dass du den Check-Out als so negativ empfunden hast. Nach gründlicher Prüfung haben wir für uns festgestellt, dass der berechnete Betrag mit den Angaben auf Ihrer Reservierungsbestätigung übereinstimmt. Wir sind natürlich auch offen deine Seite genauer zu hören und bedauern die Verwirrung und eventuelle Unannehmlichkeiten, die dadurch entstanden sind. Bitte sei versichert, dass wir dein Feedback ernst nehmen und daran arbeiten, solche Probleme in Zukunft zu vermeiden.Wir würden uns freuen, dich in Zukunft wieder bei uns begrüßen zu dürfen.Beste Grüße,

8/10 Good

Beatrice

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Hotel Telegraphenamt on Apr 19, 2024
Hallo Beatrice,Danke für deine Bewertung wir freuen uns, dass es dir so gut gefallen hat. Wir würden es wirklich sehr schätzen, wenn du dich bei uns meldest und uns noch verraten könntest, was du vermisst hast, sodass wir uns weiter verbessern können und die volle Punktzahl erreichen.Wir hoffen so oder so, dass wir dir bald wieder bei uns begrüßen dürfen.

10/10 Excellent

Elena

Stayed 3 nights in Apr 2024
Response from Das Hotel Telegraphenamt on Apr 19, 2024
Hallo Elena,wow, vielen Dank für deine fantastische Bewertung! Wir freuen uns riesig, dass du deinen Aufenthalt bei uns genossen hast. Es ist immer unser Ziel, unseren Gästen ein unvergessliches Erlebnis zu bieten, und es macht uns überglücklich zu hören, dass wir das erreicht haben. Wenn du in Zukunft wieder in der Gegend bist, freuen wir uns schon sehr darauf, dich erneut bei uns begrüßen zu dürfen!

10/10 Excellent

Stefanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylische Zimmer, top Lage in Mitte, nette Rezeption, bequemes großes Bett
Stayed 3 nights in Apr 2024
Response from Hotel Telegraphenamt on Apr 19, 2024
Hallo Stefanie,Vielen Dank für deine großartige 5-Sterne-Bewertung! Wir sind begeistert zu hören, dass dein Aufenthalt so angenehm war. Dein Lob für unsere Einrichtung und unser Team bedeutet uns sehr viel. Wir freuen uns bereits darauf, dich bei deinem nächsten Besuch erneut begrüßen zu dürfen!

10/10 Excellent

Donella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a stellar hotel. Classy, stylish, hip and happening. Must say, the staff is exceptionally friendly. In the restaurant, bar, reception, everyone was remarkably accommodating. I highly recommend this hotel. Pricey? yes! Worth it? Yes.
Stayed 2 nights in Mar 2024
Response from Hotel Telegraphenamt on Apr 19, 2024
Hey there! Thanks a bunch for the awesome review! We're thrilled you enjoyed your stay and felt the vibe. Our team works hard to make sure everyone feels right at home. We totally get it, we aim high, but we believe in delivering an experience that's worth every penny. Hope to welcome you back soon!

10/10 Excellent

Eva

Stayed 1 night in Mar 2024
Response from Hotel Telegraphenamt on Apr 19, 2024
Hallo Eva,Danke dass du deine Meinung über deinen Aufenthalt mit uns teilst. Wir platzen fast vor Stolz, dass wir dich so glücklich gemacht. Wir werden es mit dem gesamten Team teilen, um die harte Arbeit die sie täglich rein stecken um so ein Ergebnis möglich zu machen zu feiern.Wir freunen uns schon auf deinen nächsten Aufenthalt

10/10 Excellent

Julia, Burgdorf

Liked: Cleanliness, staff & service, property conditions & facilities
Alles top, modern, cool!
Stayed 2 nights in Mar 2024
Response from Hotel Telegraphenamt on Mar 25, 2024
Hey Julia! Super, dass es dir bei uns so gut gefallen hat! Danke für das tolle Feedback und die 5-Sterne-Bewertung! Wenn du wieder in der Gegend bist, komm gerne wieder vorbei. Wir freuen uns schon darauf, dich erneut bei uns begrüßen zu dürfen! Bis bald!

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place!
Stayed 1 night in Mar 2024
Response from Hotel Telegraphenamt on Mar 25, 2024
Hey Stefan! Thanks a bunch for the stellar review! We're thrilled to hear you found our place beautiful. Hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Johan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hotel Telegraphenamt on Feb 26, 2024
Dear Johan,Thank you for taking the time to share your opinion with us! We are very happy to see that you had such a wonderful time at the Hotel Telegraphenamt! We will share it with all of our staff to celebrate their hard work, that made this happen.We are looking forward to welcoming you again as soons as you are back in Berlin.

10/10 Excellent

Steven

Stayed 3 nights in Feb 2024
Response from Hotel Telegraphenamt on Mar 25, 2024
Hey Steven! Danke für die großartige Bewertung! Wir freuen uns total, dass du bei uns eine tolle Zeit hattest. Wenn du wieder in der Gegend bist, komm auf jeden Fall vorbei. Wir würden uns freuen, dich erneut bei uns begrüßen zu dürfen!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Telegraphenamt on Jan 17, 2024
Dear Alexandra,thank you so much for your fantastic feedback. It is very much appreciated. We are looking forward to welcoming you back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Lovely. Nice rooms and staff. The only thing that I did not like was the absence of room service after 22:00.
Stayed 3 nights in Dec 2023
Response from Hotel Telegraphenamt on Jan 11, 2024
Dear Guest,Thanks for sharing your feedback with us, We are delighted to see that you had such a lovely time with us and that you rate our staff so highly. We will take your suggestion to implement a night menu in consideration.We are looking forward to seeing you again.

10/10 Excellent

Fredrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and athmosphere
Great hotel with superb athmosphere and design. All nice and clean in the room. The staff very friendly and professional, especially in the reception. In the bar there is still some progress to do before a top top class.
Stayed 2 nights in Nov 2023
Response from Hotel Telegraphenamt on Dec 10, 2023
Dear Fredrik,Thank you so much for taking the time to share your feedback with us. Especially for all the compliments for the reception team. We will share it with all of them to celebrate their hard work.The first steps are always the hardest, but we will ever improve our bar team and service and aiming for the top top class.We hope we will get the chance to welcome you back the next time you stay in Berlin.

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Hotel Telegraphenamt on Dec 10, 2023
Querido Enrique,Gracias por compartir sus comentarios. Estamos encantados de que su estancia con nosotros haya sido de su agrado. Esperamos darle la bienvenida de nuevo la próxima vez que esté en Berlín.

8/10 Good

Jan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Gutes Design. Rezeptionspersonal unpersönlich und merkwürdig.
Stayed 2 nights in Nov 2023
Response from Front Office - Hotel Telegraphenamt on Dec 4, 2023
Hallo Jan,vielen lieben Dank für Deine super Bewertung, Wir freuen uns sehr zu hören, dass es Dir gefallen hat. Es tut mir aber auch gleichzeitig leid, dass Du Dich von mir und meinen Kollegen nicht bestens umsorgt gefühlt hast. Wir würden uns sehr freuen, wenn Du Dich noch einmal bei uns melden und erläutern würdest, was genau du merkwürdig fandest - denn das hilft uns sehr dabei weiter, mehr darauf zu achten und zu vermeiden und uns dementsprechend wieder ein bisschen besser zu machen.Mit den freundlichsten Grüßen,

10/10 Excellent

Anette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk
Det var et fantastisk hotel. Kult interiør, amazing seng, sengetøy, stort rom. Og plassering midt i Mitte. Kort vei til alt. Veldig kul bar på hotellet .. og deilig sauna og trening. Ville absolutt booket igjen.
Stayed 3 nights in Nov 2023
Response from Teamet på Hotel Telegraphenamt on Nov 9, 2023
Så hyggelig å høre at du hadde et flott opphold hos oss! Takk for din positive tilbakemelding. Håper vi får gleden av å ønske deg velkommen tilbake snart!

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles ist gut
Hôtel charmant, chambre magnifique et impeccable en matière de propreté, vue sur le parc Monbijou très agréable, parfait pour une escapade en couple à Berlin !
Stayed 2 nights in Oct 2023
Response from Tobias Kümmeritz on Nov 5, 2023
Cher Pierre,Nous tenons à vous remercier chaleureusement pour votre commentaire positif en ligne. C'est un plaisir de savoir que vous avez apprécié votre séjour chez nous. Nous espérons vous revoir très bientôt.Bien cordialement,L'equipe de Hotel Telegraphenamt

8/10 Good

Salvatore

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from il team dell'Hotel Telegraphenamt on Nov 13, 2023
Grazie mille, Salvatore, per la tua splendida recensione! Siamo lieti che tu abbia apprezzato il tuo soggiorno. Se c'è qualcosa che avresti voluto fosse diverso, siamo qui per ascoltarti. Speriamo di darti un'esperienza a cinque stelle la prossima volta! Non vediamo l'ora di darti di nuovo il benvenuto!

10/10 Excellent

Anna-Kersti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

AZZOUGUI

Travelled with family
Liked: Amenities
The property is excellent
Stayed 3 nights in Aug 2023

8/10 Good

erlend

Liked: Staff & service
Stayed 6 nights in Jul 2023

10/10 Excellent

Olaf

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neue Top-Adresse in Berlin
Endlich ein neues, stylisches Top-Hotel in Berlin - insgesamt vom Vibe eher "cool". Dafür sind die Zimmer geräumig und komfortabel ausgestattet - im ganzen Haus beeindruckt die Architektur. Hier und da muss noch an den Abläufen und dem Service gefeilt werden, aber das Gesamtpaket (Zimmer, Lage & Vibe) überzeugt mich.
Stayed 2 nights in Apr 2023