Had very bad sleep because of very noisy heating-cooling system and bathroom fan. You can't switch it off. In the room is quite dark ( aquarium view room) and unpleasant. No slippers, no robes. The atrium bar staff never even tried to return any change to us. Maybe they just think if you pay 15 euro for the 12 euro cocktail the remaining is their tips. I don't stay against the tips but prefer to leave it myself :) Also I had birthday on 16.03.17 during our stay - nobody in the hotel cares.
Comment from Hotel Management
23-Mar-2017 by Stefanie Korte, Guest Experience Manager, Hotel Management
Dear maria, many thanks for taking the time to write a review about your recent stay with us and for sharing your impression of your visit. I am so sorry to read that there were several things which would not leave a positive feeling with you and can understand your feeling. I would love to talk about these matters with you and would like to ask you to get in touch with me to discuss these matters further. I look forward to hearing back from you. Kind regards, Stefanie Korte, Guest Experience Manager