Ratings based on 6,155 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveller from Yorkshire, Uk

Posted 24-Jun-2017
Fantastic staff, view of the aquarium from our room was wonderful. So clean and comfortable, would definitely return.
Comment from Hotel Management
24-Jun-2017 by Guest Experience Manager, Hotel Management
Thank you so much kgandbw, we are delighted to read your kind words and compliments! Come back soon, we'd love to have you back. Best wishes, Stefanie Korte, Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Cheshire

Great location, very central

Posted 10-Jun-2017
Hotel is lovely. The staff in the bar and concierge, very friendly. The welcome on reception when we arrived was not great - a very stern faced lady was our welcome. However apart from that the facilities and location were excellent
Comment from Hotel Management
15-Jun-2017 by Katja Jacobi, Rooms Coordinator, Hotel Management
Dear Sue, Many thanks for reviewing your stay on booking.com. It was a pleasure to read that you enjoyed your stay with us. It would be lovely to welcome you back, should you be in town again. With best wishes,
3 out of 5
by A verified traveller

Posted 7-Jun-2017
Hotel is in a terrific location. Cost is very reasonable and rooms are modern and nice. However, front desk and concierge extremely rude.
Comment from Hotel Management
15-Jun-2017 by Katja Jacobi, Rooms Coordinator, Hotel Management
Dear Guest, thank you so much for taking your time to write a review about your recent stay with us - only with feedback such as yours can we constantly check on what is going well and where things can be improved and I am so sorry that we were not able to make you a raving fan of our hotel and services. We will follow up on all points and make sure we improve our levels of service where we can. Best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 5-Jun-2017
Location: best location!
Excellent hotel, clean, friendly staff, centrally located.
Comment from Hotel Management
6-Jun-2017 by Katja Jacobi, Rooms Coordinator, Hotel Management
Dear Guest, thank you so much for taking your time to write about your stay. We couldn't be happier than to read your fantastic rating and kind words - we are so happy you had a nice time. It would be lovely to welcome you back, should you be in town again. With best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely Hotel

Posted 3-Jun-2017
Pros: The fish tank was amazing to see, rooms very clean and spacious. Ideal location for seeing the lovely sights of Berlin
Stayed here quite recently, the hotel gave us everything we asked for, high floor room with a city view and also a late checkout. The hotel is a ten min walk from Alexanderplatz rail station. Check in was very quick, the only thing reception forget to mention is that when you take the lift to your floor you have to insert your key card then press the floor number otherwise the lift wont move, a few customers had the same problem as us.Rooms are very spacious and very clean.The bar area has to be seen to be believed a huge fish tank in the middle and access via a lift goes through the centre of the tank, but only paying guests from the sealife centre can have access.Would be nice if paying guests at the hotel had the option too. I would stay at this hotel again if ever in Berlin
Comment from Hotel Management
6-Jun-2017 by Katja Jacobi, Rooms Coordinator , Hotel Management
Dear Mick, Many thanks for reviewing your stay on expedia.com. It was a pleasure to read that you enjoyed your stay with us. It would be lovely to welcome you back, should you be in town again. With best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Lovely calm hotel close to the centre of Berlin

Posted 1-Jun-2017
Pros: Everything!
Cons: More gluten free options?
Location: The hotel is located on the banks of the River Spree, on the opposite bank to the cathedral, next to Museum Island.
All staff in all areas of the hotel were friendly and knowledgeable. We were given the choice of a room looking on to the enormous fish tank. Breakfast was good, especnailly when taken outside next to the river Spree in the sunshine. We had dinner in the hotel on a couple of occasi No. The food was excellent. The concierge was very helpful in the mornings with advice and providing transport tickets. The hotel is well placed for accessing the main tourist sites . There were also many business people staying in the hotel. The fish tank is just amazing. If you can, choose a room that looks on to it. All in all, a great hotel.
Comment from Hotel Management
1-Jun-2017 by Katja Jacobi, Rooms Coordinator, Hotel Management
Dear Janine, thank you so much for taking your time to write your feedback on expedia. We couldn't be happier than to read your fantastic ratings and kind words - we are so happy you had a nice time. It would be lovely to welcome you back, should you be in town again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Rutland, UL

Good location, great food.

Posted 1-Jun-2017
Pros: Excellent service, very clean.
Cons: Nothing
Location: DDR Museum, Berlin Wall, Checkpoint Charlie, River Cruise
Located next to the DDR Museum and walking distance from the majority of the Berlin attractions, (plus near the City Train and Tram if you do need to go further afield) a great place to base yourself.
Comment from Hotel Management
1-Jun-2017 by Katja Jacobi, Rooms Coordinator, Hotel Management
Thank you so much for taking your time to complete our online survey. We couldn't be happier than to read your fantastic ratings and kind words. It would be lovely to welcome you back, should you be in town again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-May-2017
Great hotel! Location, comfort, services everything was excellent! Breakfast buffet is great! Lots of food choices, great hours- opening time is 6.30!
Comment from Hotel Management
1-Jun-2017 by Katja Jacobi, Rooms Coordinator, Hotel Management
Thank you for the 5 star review. We are very happy to read your words.
5 out of 5
Recommended
for Everyone
by A verified traveller from santiago de chile

outstanding Hotel

Posted 31-May-2017
Pros: everything !
Location: Lots of things nearby, shopping, cafes,,supermarkets, , theaters, everything you mignt need, beatutiful walkable área!. Walking distance to Alex Platz
Beautiful hotel, whit a hughe acuarium, modern, very large rooms and beautiful decorated, Lots of things nearby, shopping, cafes,,supermarkets, , theaters, everything you mignt need, beatutiful walkable área!
Comment from Hotel Management
1-Jun-2017 by Katja Jacobi, Rooms Coordinator, Hotel Management
Dear Eugenio, Many thanks for reviewing your stay on expedia. It was a pleasure to read that you enjoyed your stay with us. It would be lovely to welcome you back, should you be in town again.
5 out of 5
Recommended
for Everyone
by A verified traveller from W

Good location with accommodating staff

Posted 30-May-2017
Early flight but hotel provided changing facilities and looked after bag until check in, accommodated request for room overlooking fish tank. Good breakfast and tables outside looking over river. Comfortable beds, only complaint would be shower temperature would be unpredictable, going from very hot to cold.
Comment from Hotel Management
30-May-2017 by Rooms Coordinator, Katja Jacobi, Hotel Management
Dear Sue, thank you so much for taking your time to write about your stay with us. We couldn't be happier than to read your fantastic ratings and kind words. It would be lovely to welcome you back, should you be in town again. With best wishes, Katja Jacobi